What to Expect During an AC Repair Appointment

So, all of a sudden your air conditioner needs repair at your Calgary home and you have no idea what to expect. It’s stressful enough to allow an air conditioner repair technician into your home, but then to not be sure what they’re going to do tends to add another level of anxiety. No worries! A1 Chesney Service Experts is here to update you on the basic air conditioner repair process so you’ll be informed when an expert AC service technician needs to visit your home. 

AC Repair Starts Simple 

When the repairman arrives to your home, the first thing they will most likely do is request to see your thermostat. It might sound ridiculous, but they need to take a look at it to verify that it’s not just a thermostat settings error. The service tech will check that the thermostat is programmed to cool and then reduce the temperature to see if that will start up the AC. A flawed or incorrectly connected wire could be all that’s keeping you from a comfortable home. 

If there is still an issue, the technician may request to see your circuit breaker box. They will probably set the circuit switches to off and then back to on to see if that resolves the issue with your air conditioning system. 

Getting to the nitty-gritty of AC Repair 

The technician will then probably ask you to see the A/C. Similar to a doctor, the repairman will start their trial and error diagnosis process. There are multiple things that could be the culprit of an A/C system that isn’t functioning properly, and it’s up the technician to explore all the possible reasons starting from the most normal issues to the least. The process could take anywhere from 5 to 60 minutes or more. 

During the AC diagnosis, they will likely check the air filter to confirm it’s not obstructed or needs to be replaced. They will check the air conditioner’s refrigerant levels, confirm the air condenser fan is circulating properly, verify that the size of your air conditioner is suitable for the size of your residence, and check the safety controls, wiring, and electronics. 

Once the A/C system technician has diagnosed the trouble, they should explain all your choices to you. The exchange will usually start with the service tech explaining what the trouble is, what part (if any) failed, how or why it died, and air conditioner operate}. 

The service tech will then go into your options, which will entail replacing the part and correcting the issue, but might also entail upgrading parts of the A/C, the AC itself, or your entire HVAC system. In certain cases, it may make more sense to invest in a whole new heating and AC system, particularly if the air conditioner is past its prime, or likely to break down again and end up causing you to spend more on A/C system repairs in the end. The technician will explain how much time, effort, and cost it will take to rectify the trouble. 

The technician might at this point explain what could have been done to avoid the trouble or part failure and how to prevent a future problem from happening. This usually includes proactive maintenance, which not only helps prevent an A/C system breakdown, but in most experiences also keeps your air conditioner’s warranty valid. Most expert AC repair businesses will offer an annual service plan so you don’t have to think about making future AC tune-up appointments for your HVAC equipment. 

At the end, they will explain the process for repairing the failed part or fixing the problem. If you choose that air conditioning repair is better for you than purchasing an upgraded air conditioning system, the service tech will order any parts required and plan your next appointment to fix the AC. Or, if the part required is already obtainable on their vehicle, they will move forward with the air conditioning repair work with your approval. 

Keep in mind that throughout Calgary you’re in good hands with A1 Chesney Service Experts. Our service techs are ACE-certified and have been through extensive background checks so you can feel safe and sure with the men and women we send into your home. If you ever think of any questions about your AC or what to expect with your AC repair, give us a call 24/7 at 587-315-5271 and we’ll be happy to walk you through the process. 

Enjoy our blogs!

Keep checking back for more!

© 2025 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.

Chat with a Service Expert technician