What to Expect During an AC Repair Appointment

June 25, 2016

So, without notice your air conditioning system needs repair at your Calgary home and you have no idea what to expect. It’s daunting enough to let an A/C system repair technician into your home, but then to not know what exactly they’re going to do tends to add a whole other level of concern. No worries! A1 Chesney Service Experts Heating & Air Conditioning is here to inform you on the general A/C system repair process so you can be ready when an expert A/C system service technician needs to come out to your house.

AC Repair Starts Simple

When the technician comes to your home, they should initially request to check your thermostat. It might sound ridiculous, but they need to check it to verify that it’s not simply a thermostat settings error. The service tech will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will start up the air conditioning system. A faulty or improperly connected wire could be the only thing that’s standing in the way of you and a comfortable home.

If this doesn’t fix the problem, the technician may request to see your circuit breaker box. They may flip the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty of AC Repair

The technician will then likely ask you to see the A/C. Similar to a doctor, the service tech will begin their trial and error diagnosis process. There are multiple things that could be the reason for an A/C system that isn’t functioning properly, and it’s up the technician to evaluate all the possible sources starting from the most normal issues to the least. The diagnostic process could take anywhere from 5 to 60 minutes or more.

During the A/C system diagnosis, they will most likely check the air filter to verify it’s not blocked or in need of replacing. They will check the A/C system’s refrigerant levels, make sure the air condenser fan is spinning properly, verify that the size of your air conditioner is correct for the size of your house, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the air conditioner repairman has determined the trouble, he or she should explain all your choices to you. The discussion will usually start with the repairman explaining what the issue is, what part (if any) failed, how or why it went out, and what that part does for your air conditioning system.

The service tech will then go into your choices, which will entail swapping out the part and resolving the trouble, but may also involve upgrading parts of the A/C, the A/C system itself, or your entire heating and cooling system. In some cases, it may make more sense to invest in a whole new heating and cooling system, specifically if the AC is past its prime, or prone to breaking down again and end up costing you more for A/C system repairs in the end. The service tech will explain how much time, effort, and cost it will take to resolve the trouble.

The service tech may now explain what could have prevented the issue or part failure and how to avoid a future problem from happening. This typically includes yearly maintenance, which not only helps stop an A/C system breakdown, but in most experiences also keeps your air conditioning warranty valid. Most expert AC repair businesses will offer an annual service plan so you don’t have to think about making future HVAC tune-up appointments for your systems.

At the end, they will discuss the process for repairing the failed part or fixing the trouble. If you elect that air conditioning repair is better for you than buying an upgraded A/C system, the service tech will order any parts needed and set up your next appointment to fix your AC. Or, if the part needed is already obtainable on their truck, they will begin the AC repair work with your permission.

Keep in mind that throughout Calgary you’re in good hands with A1 Chesney Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have received extensive background checks so you can feel comfortable with the people we send into your home. If you ever think of any questions about your A/C system or what to expect with your AC repair, give us a call day or night at 587-315-5271 and we’ll be happy to discuss the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.