How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in Canada, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel comfortable with the service provider you select.
1. Read Customer Reviews
Many individuals start their search for an air conditioning repair company on the web. While you’re on your computer, phone or tablet, be sure to read feedback from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when hunting for an AC repair company. Learn which companies the people closest to you have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the opportunity to ask specific questions can help you make an informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge extra fees for going on service calls outside their normal coverage area. Ask if your neighborhood is included in the company’s service area. If not, find out if they’re prepared to come to you for an extra fee. Thoroughly weigh your local companies before deciding to pay extra for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners often stop working at the most inconvenient times. Choosing a company that provides emergency services is essential if you need punctual, reliable assistance on a Friday night or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s focus on quality and professionalism. Try to find an HVAC repair company that has certifications such as North American Technician Excellence (NATE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home’s AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your province. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of providing quality service most likely has the experience needed to handle complicated problems. Find out how long the company has been operating. Then, ask a tech whether they have previously encountered the problem you need addressed. This type of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring several quotes helps you select a company that offers competitive and reasonable prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices low or tack on hidden fees to their work. The most reputable companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be a challenge. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to interrupt your comfort, contact an office near you and schedule qualified AC repair services.
