A1 Chesney Service Experts Reviews

"Very satisfied with yearly service check"

"Job well done"

"It was great service. I have been waiting for a callback from your company regarding why I cannot turn on the fan for my thermostat."

"excellent service"

"The service man was excellent"

"Some of your people are better than others: the fellow who diagnosed the problem is really good, but the fellow who actually came to install the bad part, on a previous visit had told me that replacement parts aren't generally available for these sorts of units, that we'd be faced with replacing the entire unit if the descalling didn't work. He then claimed that was my idea when I called him on it LOL."

"Very professional services. Rally did an excellent job on furnaces installation. Phil and Aron installed the tankless with professional knowledge. Also the electrician finished a perfect job on GFI. They all passed City inspection with no problem. Thank you so much. Chad."

"I have used A-1 Chesney Service since the furnace was installed - having a yearly checkup and maintenance has given me peace of mind."

"Employees are very professional, kind and respectful."

"Everything was done right."

"Quality of workmanship & Technician level of service. After several emails, In the end we had a very competent service tech come out and deal with the noted issues. In general, the feeing was that A1 Chesney was doing us a favor by installing the new furnace.."

"On time, performed the service efficiently."

"very good service and i liked the way that the technichion sat down and explained everything to me"

"Highly knowledgeable, fast, efficient techs. Booking was easy to through dispatch."

"FAST AND KNEW HIS JOB"

"My feedback is both for the air conditioning unit installation by Rick and Shane, and for the service provided by Craig and Reuel. Like I mentioned in my e-mail to Service Experts Leadership: Craig and Reuel saved the day when after our air conditioning unit installation on 9/13, we had neither heating nor cooling on Level 2. Craig was on the phone with me through to well after 8:00 PM and Reuel arrived at 8:30 PM, they did not have to do that but they went over-and-above to ensure that we were not left high-and-dry. While the installation crew of Rick and Shane did their job and installed the unit right, I do believe that they should have also left their number for us to call back in the event we ran into any issues - and upon asking before they left, the response was 'to call Craig at Service Experts or to call Colin at A1 Chesney, not them'. I think that this made for a not-as-good customer experience as what Service Experts might have desired. Keep in mind that we have been customers for 10 years, but if this was a new customer; you would have likely lost them by now and word spreads especially in a competitive market that is entering a slowdown."

"The front of my house looks like a hack job done it was definitely not how it was explained to me how the venting would look in the end. I think another company could have done a much better job."

"Excellent service"

"Prompt, reliable and efficient service"

"Chesney provide a competitive quote and Austin was responsive and easy to deal with. The installers were great at doing neat and professional work."

"Good, clean install. Knowledgeable people."

"The technician was excellent. Please send George out everytime!"

"The placement of the AC unit was unsatisfactory to me, where you see the back of the unit in the front."

"Technician arrived on time and was very easy to work with."

"Knew the answers to our questions."

"On time Changed filter Checked everything"

"Both Danny and Craig were very informative. Answered all my questions and spent time going over everything with me."

"Very professional and respectful."

"tech was awesome"

"Good service"

"Did the work as requested, on time and efficiently."

"new furnace shouldn't need repair 4 times in 3 years, also every time a service person comes there is another thing to buy or an upgrade that has ongoing costs, all in an effort to keep what they sold working."

"Rob was extremely professional, friendly, and thorough. He obviously knew what he was talking about and he went above and beyond. I am very impressed."

"Excellent customer service - two techs that showed up on site did a great job . They were very thorough in the work that they did - they answered all of my questions and took the time to explain what exactly was taking place."

"On time friendly, attended problem left"

"good service, explanations, advice from tech"

"All staff very friendly & efficient. Reminder emails plus reminder phone calls. George arrived on time. Very professional."

"Service & support knowledge at all levels."

"It has taken a while to get it all working. It is still not working properly as the house doesnt cool off as it did with the old furnace. The air circulation is much lower in comparison of the old furnace."

"technician left furnace on and was talking on phone about for 10-15 minutes about non work related items on one of the warmest days this summer. We don't have air conditioning."

"Upselling. Undependable products. Now I have to pay a monthly fee to keep my new furnace working. New add-ons with every service visit."

"He was thorough"

"Parts took far too long to arrive (3 months)! Otherwise, service and personnel were excellent."

"I am happy"

"On time, efficient, friendly and informative."

"Arrived on time, very friendly and responded to all questions."

"They are reasonable with customer service and I am satisfied."

"Very professional excellent service by Crag George Mike and Kale.. polite respectful and knowledgeable"

"On time and good install"

"Excellent service & communication by the representative. Not in a rush to get away, listened to our concerns."

"Efficient, courteous and trustworthy technician"

"because you were honest and helpful."

"Technician was on time, knowledgeable and honest"

"Reliable and effective."

"Initially company installed wrong unit and plumbing was not done neatly. However all of was fixed quickly"

"I believe technician had a lot of experience"

"I needed someone quickly to repair A/C and A1 responded next morning. Tech spent time explaining the problem, made repair, and suggested I consider a new A/C from what he observed about operation of a 20 year old unit. He called the office and arranged for an agent to visit with me that afternoon. Great service!"

"Would have rated a 10 if he had bought the right furnace filter, which he was aware we needed. Now have to book a 2nd appointment, very annoying. He didn't seemed too concerned about the value of my time."

"I have confidence in their expertise and professionalism."

"everyone was very very helpful, got it sorted out first time , great job everyone."

"Great personal service"

"Both the technician and the Sales Consultant were very informative and thoroughly explained future potential problems and the potential options of a new furnace when the time comes. They arrived on time and were very professional and courteous!"

"Good dependable service"

"Have had no problems with the air conditioner or service"

"So far your service dept has been A1."

"excellent service and professional techs"

"The technicians are so friendly and professional. A1Chesney stand behind their work and will always fix the problem."

"Its been a month and $400+ and the a/c is still not working"

"Excellent sales and service."

"expertise and explanations"

"See answers below"

"Service completed on schedule in a friendly manner"

"Great service, friendly respectful service technicians."

"I was very happy with the service I received."

"Consistency you sent the same professional tech to the house so he was familiar with the property. Tech very professional, approachable was a pleasure to see him back to service the furnaces"

"Technician was efficient and personable and his professionalism was much appreciated. His being accompanied by one of your sales representatives on an unsolicited visit was not!"

"Technicians were very friendly."

"Amazing service!"

"Had communication issues with trying to set up installation dates and getting any response from phone calls and emails."

"I'm happy with your service but it hasn't been perfect ... however our satisfaction was achieved. This has no reflection on the service tech."

"Great service, professional and courteous"

"Technicians are all experienced and knowledgeable"

"keeps me updated on the status of my furnace."

"Very good reliable service"

"Tech was helpful"

"6 because we were not impressed with ac installation we were told something and something else was done. But Aaron was good with this service."

"Timely and tidy"

"Excellent sales AND service!!"

"Courteous, friendly, explains what is going and needs or suggestions"

"Service tech was very knowledgeable and helpful. High quality service"

"In less than 24 hours after I called, they came to my house. They came and looked at my AC and fixed it all in the same day. Other companies were a week away just to look at it never mind fixing it. Charging me to install something that took 10 minutes, should have only been about one third of the price that I was charged, a little excessive on that charge I think. They installed a Swordfish into my furnace it's a UV light."

"The technician was polite and friendly. He arrived within the stated time."

"Because, I was notified the technician was arriving shortly, and he asked my questions"

"Qick to look Fter my eeds."

"always good responsive service"

"Primp fast effective"

"The company's service techs are great and helpful. The installers of my furnace and hot water were great. The sales department is lacking and almost lost the company sales and a customer"

"great information and assistance."

"excellent service, techs always exceed expectations"

"George was knowledgeable, courteous, friendly and hard working. He phoned to check if it was okay if he came early. We were very pleased him and with the service we received."

"I like being contacted to let me know the tech will be arriving soon or is delayed. Reuel has been providing great service for many years."

"It was good ,fast ,and efficiency at all the times."

"sales to instal was good. once winter comes will know how furnace performs."

"Professional Knowledgeable"

"Technicians have always been knowledgeable and courteous"

"Polite, efficient, thorough, discussed each installation step and requirements & wishes of homeowner, work was tidy and well placed with installation of lines, electrical and pipes all out of the way and very well organized."

"I have not used all the services."

"Bottom line: the technician was not able to resolve the issue in the time he was here (almost two hours)that prompted the service call. Contacting my residential property manager resulted in another company arriving on site that resolved the issue in less than 10 minutes."

"Efficient and professional."

"Great service from start to finish"

"The installers came on time and worked on the project very efficiently. Was very impressed on how he string the pipes in the confined space of the ceiling without having to cut a hole for easy access."

"Excellent product and service at a fair price."

"Promptness, pleasant technician, cleanliness (shoe booties)"

"Great service"

"While it has taken several trips to iron out the problems, the techs have been very accommodating and seemed to try their best."

"The Technician was very knowledgeable and friendly"

"Toilet fixed, satisfied."

"Your technican was there for about 10 minutes. He took off the filter but didn't unscrew the panel to look inside the unit. He told me on the phone he thinks there's a leak. He said that he cannot get access to the back of the unit to see the inside. He obvious doesn't know anything about this AC unit. It's a self contain heating & AC unit that uses a central liquid cooling medium. That's all he said and mentioned again that he cannot acces the back of the unit to look inside. If he would have unscrew the front panel the whole unit just slides right out for servicing and maintainence. Anyways he left and we were no further ahead than before he came.."

"Very good service"

"When selling the air conditioner and furnace it would have been appropriate to tell me that you get 10year coverage for $350 a year, which almost doubles the cost of the units. Not at all impressed. Also did not receive any type of checklist to detail what was inspected."

"Phil was very easy to deal with..he clearly understands customer service and has a wonderful way of explaining things!!"

"Prompt and professional service. Walked through all the details and asked when changes needed to be made."

"The Plumber was very informative. Especially appreciative of the confirmation phone call the previous day to indicate estimated time of service call. The service guy who installed our humidifier also gave me a verbal confirmation. Thanks!"

"Reliable service."

"Friendly and knowledgeable service"

"Good service."

"I would recommend A1 Chesney to anyone interested in getting a new furnace or air conditioner I had them do mine 4 years ago and have been extremely happy with them and their service!"

"I liked the quick response to call for service."

"Very happy with the service and thoroughness"

"Very professional install, kept us up to date on their progress and were completed as promised. The installers at our home were very respectful and experienced."

"Excellent work and service!"

"I don't know if the service was eceptional ie 10 though it was good. I got no advance notice of their arrival - it was lucky I was home. After agreeing to the contract there was no estimated service date provided."

"Your sales reps was very responsive and available He was also helpful and answered our questions clearly and when he did not know the answer undertook to get back to us and he did! The installation team was very prompt and efficient"

"Service was fast & friendly."

"Much improved, I received a confirmation call the day before to notify approx. time of service visit this time."

"They need to improve there phone customer service"

"Service"

"Very polite service people"

"Have no negative issues."

"Service was prompt and a good description of the issue was provided."

"Service tech we got was great, but the booking agent supposedly forgot to complete the reservation. So we waited during the window and no one showed up. We had to call and they sent out a tech that night."

"Always provides prompt and good customer service."

"NOT doing the work right and NOT finishing everything at once."

"They are great people and great technicians."

"We've had ac problems for the last several years. Service provided was able to identify and explain the problem very well. Especially useful was the a/c thermometer."

"Our situation was unique because of installation availability but once that was fixed the rest went fine."

"Always very professional and courteous, quality work, great communication, well organized as far as scheduling future appointments we feel very taken care of, now and for future services."

"Arrived when scheduled and carried out the work efficiently."

"Excellent knowledge, experience and communication."

"High quality service and knowledge"

"While we thought the onsite techs did OK job it took three visits to fix our new Lennox - just 11 months old!! We are not happy. Depending on how the "new fixed" unit functions and if problem persists and this unit functions will influence how we proceed."

"Excellent workmanship, communication, customer focus, friendly service and equipment."

"Quick response. Friendly and informative rep and crew Even informed us that we would get our original service fee for troubleshooting refunded once we made a purchase. Although we are still waiting for that refund."

"All of the guys were excellent and efficient."

"Helpful and friendly repairman. Explained problem and options clearly and honestly."

"Arrived during time quoted, explained what was done"

"Hired another company which better suited my budget."

"Professional, on time, efficient, clean work and good workmanship."

"Easy to discuss my situation. Good listening skills, approachable, caring individual!"

"Worked hard and appeared to have done a good job installing the new furnace . The clean up left much to be desired and the electrical connections are untidy"

"Great service"

"Austin the Sales man was awesome in his response. The installers are friendly and explained what they will be doing. It will be nice to have a small document explaining how the function works so customers can easily makes reference afterwards. Showing the devices versions they will be installing as per what were ordered will be great. Overall, Rob and Kaylee were friendly and very responsive and answered all questions."

"Excellent friendly technician"

"This is a second service required to address deficiencies in my original installation."

"The technician wasn't given the right instructions"

"You have always provided excellent service"

"Knowledgeable friendly technician"

"Good service at a reasonable price."

"They were fast and good at setting it up. Didn't take long at all."

"Overall great work. We had booked the appointment 30 days in advance, I expected a confirmation phone call or email a day or two before the appointment date (as a matter of courtesy) .... Did not receive any confirmations. We also paid for a humidifier, but it was not clearly stated on the order and therefore this is still outstanding ( Not a big deal, mistakes happen). We are now awaiting this service/install - no call and no install date planned as of yet."

"Provided reasonable quote and discussed how the A/C installation will be performed and located."

"Service experts are knowledgeable and the installation was done neatly."

"Totally satisfied"

"Very professional, knowledgeable and respectful."

"Danny the technician knows every HVAC equipment in my house. It is simply wonderful to have the continuity of a professional technician who can offer professional advice in anticipation of any HVAC concerns."

"curent level of service has been great. We have already refered A1 Chesney to others in our complex."

"Really good people committed to doing a great job..."

"Efficient and Knowledgeable technician"

"A human answered the phone when I called and was pleasant. Provided same day service and the technician figured out the problem within 5 minutes of troubleshooting."

"Timely service, very professional and efficient service."

"Pleased to have had technician come the day I called but impatient to have to wait 13 days before further service."

"Have always had expert care and advice when required. Professional polite and respectful service."

"Everything was perfect. The fast response, the excellent service man , the price, and you are a long time Calgary company ."

"Your service techs were superb fast efficient and clean.The price was right and you met all your deadlines and appointments as promised"

"Amazing service, attending in incredible time and well priced."

"efficient service people"

"Good prices and honest salesman."

"Everything went to smoothly"

"I have not had consistent luck with A1. The only reason we have continued is due to fantastic service from one Expert, Phil. When we have had other techs to the house, we have not have great information. Phil has gone above and beyond in every case and corrected our issues."

"The tracks have all been excellent"

"I have an AC unit, a furnace in the garage, a water softener, and a new boiler all from A1. For the most part dealing with A1 Chesney has been good. That is until this last time. I purchased and got installed a new boiler system at the end of April 2022. The experience(s) after the install has been less than satisfactory and it has been incredibly frustrating. Since the boiler was installed it has not been working properly. I have spoken to a technician(s) on several occasions to let them know about the lack of heating in our basement(radiant). On more than 1visit(4), I spoke to the technician(s) to let them him know about the issue/concern I was having: NO HEAT..or very,VERY little! But up until the last visit nothing worked when attempts were made to try and fix the problem. It was only on the 4th visit that finally through physical proof having them go into a west facing room that had the door closed, that the technician got what I was trying to tell him. "COLD,NO HEAT"! Up until that moment there has not been a big attempt to try to get to the bottom of the issue. They tried blowing out the lines (last visit), pressing buttons (first attempt), telling me to change the batteries on my thermostat (3 times). I was told on the 4th visit that it was the new outside pump that was defective and needed to be replaced. I was then told that someone would be in touch to let me know what the next steps would be to getting the issue resolved. NO CALL as of yet. I am assuming that this follow up phone call would be about the pump availability ,when the new pump will be ordered, how long it will take to arrive and how much time it will take to install( how much time I will need to take off work. Already out 2 full work days due to meeting up for these exploratory, trouble shooting house calls), but I have yet to hear back..I guess I will call then. It's been a week since I was told that it was a defective pump and I have heard nothing back from A1, even with the assurance of the technician that this would occur. There has also been no attempt to follow up on the initial install and no inquiry on how the new system is even working. Strange for a 11K item. I'm annoyed that I have had to push to get this resolved, with no call backs at any point to see if the slight adjustments made had been made a difference. Personally, I feel that this is not great customer service, and therefore feel I can not recommend A1 Chesney to anyone. We have had very little heat. Thankfully it has been a hot summer, so the downstairs has been somewhat tolerable for my family until one has to spend longer down there. My two kids are using a heater in their bedroom, and the family is using lots of blankets in the media room (all of which I mentioned to the technicians; more than once but felt like it was not a big concern to them at the time). So the only reason I would mention anything about A1 Chesney to my friends, family and /or neighbours would be to let them know to go with some other company."

"I had a furnace and water heater installed. On both occasions the service was above my expectations. each item was installed by different techs"

"The technician that came yesterday was so helpful and professional. He quickly identified the cause of the problem we were having."

"Waited from 3:00 pm Wednesday to get a call for a quote on a repair or new installation and never received a call back. I called at 4:00 pm to say that I was available and still no call. So have hired another firm to do a new install. So take me off your list because I will not be using your firm again"

"Excellent in getting a quote, options, installation and providing information on site about the equipment."

"Efficient appointment made and Austin was excellent"

"Phil you plumber came on time and found the problem we had and affected a repair in great time."

"Admittedly, it took many trips back to finally find and fix the problem, BUT A1 Chesney and the technician, George in particular, were very patient and the problems were all sorted out. A huge THANKS to George and Evaristo."

"The technician came on time and did what he was supposed to do. My air conditioner was making a squeaking sound and that has now been fixed."

"Unable to provide detail timeframe for repair work"

"Have had only exceptional service with A1 Chesney"

"I am not sure. The new AC unit installed Sept 2021 has two problems and issue not right yet. We should not be having these problems on a new unit. I think the techs know what they are doing but don't know."

"Good communication, good service"

"Installation is very good but missing told owner detail how to use machine."

"The appointment was quick and detailed and didnt have to wait a long time to book the appointment"

"Friendly reliable service when needed"

"A1 just told me it was going to be over 2500 to fix. Service man Called a rep to give me a quote on a furnace and air conditioner. They were to contact me on the Monday. So far no one called and I have now had three other companies called and have one quote back already. Guess they are just not interested in the work."

"Amazing customer service, from the salesperson (Austin) to the technicians who came to install the unit (Rob and Kailey). Very satisfied with the performance of the AC unit and how everything was installed. Price was higher than competition but, because I had Costco discount/rebates, it ended up been more cost effective."

"Prompt, friendly and knowledgeable service provider."

"Courteous, professional service"

"Efficient and knowledgeable."

"Pleasant employees and knowledgeable"

"Timely and pleasant and clean"

"They know their business and they do it. Always tell you what they ar going to do"

"Very professional, took time to explain installation, friendly"

"I find your service techs top notch, friendly and polite."

"Courteous"

"Great technician. Timely and courteous . Admin a bit off on confirmation of contracts"

"Clearly defined the A/C requirements for the home and explained proposed equipment. Neighbor also had A/C installed from A1 Chesney and working great."

"The service guy came out to fix my AC. He determined the problem and gave me a quote to fix it. i agreed to the quote and then he told me he didn't have the part or the refrigerant and the office would order it and call me back the next day with an estimated date for him to return and fix the AC. No callback. I called another company and the next day and they came out and fixed the issue in two hours. They had the standard universal fixture and the refrigerant on their truck."

"Clearly expert technicians. Knowledgeable, friendly and efficient, and I believe at competitive pricing. I couldn't ask for more. Thank you!"

"Great People Great Service Sincerity"

"Customer Service Representative was very helpful and replied quickly to my emails/questions. Overall service and offer were great."

"Everyone we encountered was polite and professional. The install was done in a timely manner."

"Clear explanation of costs and available products. Quick appointment."

"Professional and reliable"

"Great service. Timely arrivals. Friendly service experts and they offer great advice."

"The technition new what he had to do and provided wonderful service."

"Technician arrived on time and was able to handle the job without any problems."

"Evarito didnt just rely on our opinion of what was wrong, but did his own analysis."

"Always good service. Service people friendly and honest - didnt try to tell me I needed something more than I did tonsolve the problem."

"Way too expensive"

"Service was fast and the plumber was honest and straight forward"

"I was quite satisfied."

"Tech was very knowledgeable."

"Ive had a few other companies providing consultations (Arpis, AMA) and all recommended 3.5 ton units and gave me quotes on XC16 units. A1 ended up installing 2.5 ton unit without explaining this to me. Our house is 2200 sq.ft. On average its suggested about 600ft per ton of coiling. We ended up with 880 which is even considering other complexities is way off. Not sure how out consultant ended up with 2.5 considering we have a lot of direct light on our biggest windows.Our conditioner has tough time keeping cool temperatures inside and runs all the time. Extremely dissatisfied."

"Friendly, good advice and timely service."

"Tech on Wednesday got a/c running. It shut down again Friday on an error code. Tech on Friday got it working again; but said they will have to figure out general solution Monday when tech support is available."

"Danny was polite and informative"

"Once problem was called in, we received excellent service. Thank you. Our only issue was we were called at 320 pm letting us know that a technician was on his way - at 900 pm we called and cancelled the service as it was getting too late."

"Great work, very fast and always well done."

"The service call I am basing this in is not yet complete. However, I feel relatively confident about recommending your services based on what I have seen so far."

"I had a bad experience with the sales man."

"Salesperson was quick to get back to us and helpful. The people who installed were knowledgeable and went through everything with us. Loved how quickly everything was completed."

"Prompt and very professional."

"Service was same day when a/c quit, problem identified and fixed while tech was here"

"We had a very difficult install in an older home and were pleased with the final result."

"Quick efficient and professional service"

"Your service very good but I don't speak about to anyone else unless they ask me then I would promote your business and tradesmen high quality of workmanship."

"Detected and solved the problem."

"Outstanding service!! See google review"

"Prompt appointment. Arrived as scheduled. Solved the issue"

"From sales to installation; it was professional; easy to communicate with all involved and overal a great customer experience."

"Our most recent visit with your tech was very good!! The lower rating is because of the previous issue (install of A/C) which was a huge problem and even this call was because of the work provided by the initial installers."

"Service is amazing. Right from making an appointment to having the work done."

"The service was excellent but it took a LONG time to get the appointment."

"Responded to our questions, although there were some inital problems with timing on initial consultation."

"Phone reps and technicians are easy to talk to and friendly. And the techs really know their stuff!"

"I'm a very new customer, and don't have a lot of experience with you so far. Some very good things, and couple concerns."

"Fast, efficient service. Pleasant receptionist."

"On time friendly and well trained"

"Great attitude and got right to work. I appreciated the way he explained what was wrong by trouble shooting the heating and cooling systems. All fixed efficiently, well done. ??"

"Excellemt service"

"Prompt response to our call for furnace service."

"Price, recommended to me, availability."

"The service was prompt, the technician was knowledgeable, on time and I was happy with the service."

"Very professional , knowledgeable , friendly and explained what work was needed and how"

"The service men arrived exactly as planned and were very efficient and pleasant."

"Always on time, always personalable. Knows the equipment."

"Quality service during my service agreement."

"Good service overall. Took a while to fix a problem that turned out to a defective thermal exchange valve."

"On time No leaks Cleaned up afterwards Finished the job"

"Most of the work was done well. Only exception is that the humidifier was not reinstalled properly when the AC was hooked up. I had the humidifier hooked into smart thermostat for control and the tech just re-wired that, bypassing the thermostat entirely without saying/asking anything. They also left the tubes for the pressure switch for the humidifier laying on the ground so it was wired incorrectly and also non-functional how it was left the first time. Had to have different techs return to hook the pressure switch back up."