A1 Chesney Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,815 Reviews
stu B.
calgary, alberta
"Arrived on time. Polite. Diagnosed problem quickly. Explained what hed done"
peter B.
calgary, alberta
"Your technician forgot to turn on the gas supply valve on the furnace he had serviced. It required an other technician to correct the problem"
victor R.
calgary, alberta
"professional and on- time service"
barry H.
calgary, alberta
"Technician arrived 45 minutes after the 8 oclock appointment. Technician did not offer to schedule appointments"
bill M.
calgary, alberta
"Knowledgeable and responsive."
brent S.
calgary, alberta
"Quick, quality service."
keith C.
calgary, alberta
scott D.
springbank, alberta
"Finally delivered the proper filter"
margaret R.
calgary, alberta
"Very satisfied. The service expert was good at walking me through what he was doing, and helped me resolve some nuisance issues quickly!!"
ted T.
calgary, alberta
"Our appointment was scheduled promptly. We were impressed with Michael's professionalism in fixing the problem, his clear explanation of what was wrong, and outstanding customer service. Thank you!"
sue P.
calgary, alberta
"Michael who arrived promptly after no one showed the previous day for our scheduled appointment. He was chipper and professional."
gary P.
calgary, alberta
"Solved the problem easily"
chuck R.
calgary, alberta
"We have been pleased with the prompt, efficient and courteous service. We are confident in our technician, Morad, who responds to our questions and concerns. When we phone to book appointments we also receive excellent service."
john C.
calgary, alberta
"J was very professional pleasant efficient and answered all my questions knowledgeably. he made some very good safety suggestions."
jodi K.
calgary, alberta
"Fantastic service. Very pleased."
mehedi H.
calgary, alberta
"very professional, on time, very humble"
mark B.
calgary, alberta
"Good guy. Very knowledgeable"
kathryn T.
calgary, alberta
"Nice friendly staff very knowledgeable"
gana K.
calgary, alberta
"no feed back. bad service and technician advise is wrong. just to make more money that support customer. customer service never checked computer. asking for payment when payment is done"
ron T.
calgary, alberta
harold T.
calgary, alberta
"1) Rene was knowledgeable and not pushy in explaining the need for a new furnace. 2) Anna was very pleasant and helpful in guiding us to select our, what turned out to be, two furnaces."
holly C.
calgary, alberta
"Professional and informative"
jeff W.
calgary, alberta
"Rene investigated my concerns, showed airflow readings on his gauge and explained variability across the house and with different operation stages of the furnace. He understood the furnace very well and was able to explain the operations very well."
marlene P.
calgary, alberta
"Technician installed a new programmable thermostat and carefully went through programming instructions with me . I am satisfied that I can make any changes necessary later."
laura G.
calgary, alberta
evan W.
calgary, alberta
"The quote was EXTREMLY more expensive then any other quote I got"
holly D.
calgary, alberta
"Technician problem solved quickly and provided me with useful information. However, extremely disappointed that the reason for this servicing was because the annual servicing done Aug 23, 2021, I was given false information about the status of the humidifier and caused all of this in the first place."
jerry P.
calgary, alberta
"very helpful"
george S.
calgary, alberta
"he did a good job"
steve A.
calgary, alberta
"Serviceman was prompt, clean and polite"
jason H.
calgary, alberta
"I was told twice that I would be receiving a quote for the parts prior to work being completed. initially, the quote was coming last week. I have called once to ask for a quote, and it looks like I will have to call again, since no one has called me back."
lanna C.
cochrane, alberta
maureen R.
calgary, alberta
"Great service. Nice guy. Answered all my questions."
gerald M.
calgary, alberta
larry L.
calgary, alberta
leo M.
calgary, alberta
"Very nice staff"
jack M.
calgary, alberta
"The lead service person was able to answer all my questions and the job site was left very clean."
kristopher B.
calgary, alberta
"The only thing that would have made it a 10 would have been communication beforehand confirming the appointment and letting us know the estimated time of arrival. Side note: The cover didnt come with the AC unit so waiting for that."
diane G.
calgary, alberta
"Technician was cheerful, polite and efficient."
shannon D.
calgary, alberta
christine M.
calgary, alberta
"Michael was thorough, professional & listened to my concerns that I was having with my furnace. He was able to readily fix the issue. I'm confident that I will have a warm, cozy winter ahead. Thank you, Michael."
kim P.
calgary, alberta
"The tech didn't clean up after he was done (there was screws and solder on the floor, insulation and debris left on the washing machine) and he had to come back to re-do the exhaust piping outside as it wasn't correct."
john L.
calgary, alberta
"WITH CHESNEY EXPERTS, WE ARE ALWAYS SATISFIED."
sanpreet K.
calgary, alberta
gary B.
calgary, alberta
"Everything required done as expected."
chris M.
calgary, alberta
"your representative was very pleasant, answered all my questions"
carol H.
calgary, alberta
lyle E.
calgary, alberta
"First class service especially from our technician, totally trust your service company."
denise A.
calgary, alberta
"I called A1 Chesney to solve a problem with my boiler. Within 1/2 hour I was told someone was on their way to help. Everything was easily fixed and I was given recommendations for future changes to my heating system. I was so relieved!"
jaime W.
calgary, alberta
"Michael was the technician that came out and he was extremely thorough when investigating the issue. We could tell he wasn't here just to rush through the job quickly and wanted to do it right. I was very impressed with his work and I have never seen someone in this business that takes so much pride in what he does. This is outstanding customer service and I cannot thank him enough for his professionalism and I would highly recommend Michael to anyone."
ahmed N.
calgary, alberta
"The installation went fine within 3.5 hours. However, the installation was scheduled for Friday Oct 1st, I called the office on Thursday to confirm all good for next day and they confirmed. On Friday, no one show up till 11:00am so I called the office again and they said will let the sales person call you back as the installation rescheduled to Monday 4th! Richard called me later apologizing that date changed without informing me. Another point, during the installation the guys covered the smoke detector with plastic and forgot to remove it after job done."
hugo P.
calgary, alberta
"Second visit by techs to finally solve issues."
warren C.
calgary, alberta
"RENE provided a courteous and professional service"
dana M.
calgary, alberta
"He did an excellent job and arrived on time to complete the service on our furnace. Has been here a few times now and trust his experience to do quality work in our home."
donna S.
calgary, alberta
"Courteous, efficient, problem solved within minutes"
brad S.
calgary, alberta
"Great guys - sound advice - all good"
peter G.
calgary, alberta
"Our need was looked after the very morning I called. The technician diagnosed quickly and repaired with ease. Was pleasant and personable."
aneesa H.
calgary, alberta
"Phil was excellent! He was friendly, professional and very knowledgeable."
dan W.
calgary, alberta
"Installers were prompt, courteous, professional, and explained each step of the process. They provided operational instructions, as well as some tips"
ronald N.
calgary, alberta
colleen M.
calgary, alberta
court M.
calgary, alberta
"George was friendly and very professional. Due to the outside temperature he did not check our air conditioning unit. He said our file will note that this is to be done in Spring 2022. I assume this will be done as part of the first year free maintenance pkge."
fred L.
calgary, alberta
"Tech cleaned furnace thoroughly, including blower motor, which was not cleaned in any previous service visits,"
kathy M.
calgary, alberta
"Scott was friendly and polite. He listened to my questions and comments and responded as best as he could."
bob W.
calgary, alberta
abe K.
calgary, alberta
tony B.
calgary, alberta
"Austin explained my options very clearly and was able to answer all my questions"
gary M.
calgary, alberta
troy M.
calgary, alberta
"The part to be replaced was $26. I could have easily changed it and was charged $105."
doug M.
calgary, alberta
"The fellow was very accommodating of my questions and didnt mind me watching what he was doing."
geoff M.
calgary, alberta
"Answered all my questions"
doreen F.
calgary, alberta
michael S.
calgary, alberta
"Would have liked a better option with AC units"
christina B.
okotoks, alberta
paul K.
calgary, alberta
"The service provider Phil was very friendly, efficient and knowledgable and did a great job and left a clean work site."
katrina B.
calgary, alberta
"Good service"
john L.
calgary, alberta
"Problem free quick service."
jill M.
calgary, alberta
"Fellow was polite and went about his job."
kim V.
calgary, alberta
"On time personable knowledgeable service tech"
jim M.
calgary, alberta
gareth D.
cochrane, alberta
"Knowledgeable, polite, respectful, efficient."
edward B.
calgary, alberta
"After more than 3 weeks, I still have no complete quote."
myrna M.
calgary, alberta
"The techs are always pleasant and seem to do a good job."
karen E.
calgary, alberta
"They installed the new furnaces within a reasonable time frame. They did not make a lot of mess. However, the technician told us we needed to replace a valve on the furnace humidifier and would place an order. We did not hear back. I also called a few days later and have not heard back on whether the part was ordered or if it was still needed."
ray A.
calgary, alberta
"Very professional"
dustin T.
calgary, alberta
"Very polite and friendly. Provided very good service and was knowledgeable."
daniel C.
calgary, alberta
"Keenan was very informative, knowledgeable and personable"
kurt B.
calgary, alberta
paul R.
calgary, alberta
"Rob and Noah did a great job, made sure I was comfortable with the install and that they had cleaned up after themselves."
colleen M.
calgary, alberta
"Great service. the technician ( I think Jamal is the name of the technician that I usually have) has a lot of knowledge and is very clean and has respect for my home."
bill K.
calgary, alberta
"Knowledgeable staff, on time and courteous."
lea R.
calgary, alberta
sandy B.
calgary, alberta
"Knowledgeable and thorough service."
ken G.
calgary, alberta
clare M.
calgary, alberta
"Technician was very helpful."
ken R.
calgary, alberta
"George was a breath of fresh air having him perform a p.m. on our heating system. He's extremely knowledgeable and explained every check / test as he went along. He showed respect for our property from beginning to end and we'd like to have him back again for any of our service needs."
tom J.
heritage pointe, alberta
"Both Rob and Noah were extremely professional. polite and informative. I can see why A1 Chesney customer satisfaction rate is so high as these two employees were excellent."
scott D.
springbank, alberta
"In time and did everything except bring a new filter"
jeff C.
springbank, alberta
"Chesney service scheduler sent out tech the day I called due to severity of furnace issue, technician Everiste? Was great- explained problem, possible solutions, very knowledgeable."
karon W.
calgary, alberta
eric D.
calgary, alberta
"Austin answered all of our questions concerning installation options and in particular how to work around an installation that minimized drywall repair and did not involve a plastic refrigerant line cover in our living room."
josh U.
calgary, alberta
"It was good. Only suggestion is when confirming an appointment booked one year in advance I'd call sooner to confirm. I got a call Friday afternoon to confirm a Monday morning appointment... probably not adequate"
carol M.
calgary, alberta
"He showed up on time, was pleasant to deal with and went about his business and got the work done in a timely manner."
colette F.
calgary, alberta
travis A.
calgary, alberta
james F.
calgary, alberta
"George answered all my questions - was very thorough in his inspection."
bill H.
calgary, alberta
"Technician quickly found the problem and gave some recommendations. He followed up with Anna and booked a consultation for the next day at 2pm."
dale G.
calgary, alberta
"I had to make multiple phone calls to your office to have the electrical permit approved after the AC install. Your third party inspector was rude and indifferent to me when I contacted him. He took offence to me when I suggested that he follow up with his administrator who was in charge of pulling the permit in order to schedule the inspection (I'm assuming his administrator, perhaps is his wife or a friend), he defended her and advised she never makes a mistake. Interesting, considering I made 3 to 4 follow up phone calls to A1 Chesney. After this interaction with the electrical company, I called and spoke to a Manger at A1 to advise of the poor customer service and ignorance of the gentlemen I spoke to....The Manger at A1, seemed disinterested in my concern and could have cared less. I asked Austin (salesman) if there was a referral program, as I referred a customer to you, Austin I advised he would check and follow up.....that was June 23, I'm still waiting for a response....3 months later. I was planning on booking winter maintenance, however will choose another business based on my feedback"
monica L.
calgary, alberta
don J.
calgary, alberta
"I am waiting for the part he ordered. I phoned to check on it but at this time I have not heard back. Otherwise I am pleased with the service."
karen F.
calgary, alberta
"George is knowlegable, and respectful and takes the time to look at you when you ask questions. He provides patient, professional and complete answers that make good common sense. No BS from George - just the goods. He is one in a million and whatever you pay him it is not enough! Service people like George are one in a million."
tim D.
calgary, alberta
"Phil and Danny were great. They took care of us and our house. They cleaned up and took us both through the operation of the unit and particular things we might encounter. All of us adhered to safe work practices when and where required. Nice work guys, thanks very much"
lawrence B.
calgary, alberta
"Friendly, calls me by my first name, looks after everything."
bob W.
calgary, alberta
roland B.
calgary, alberta
"SCOTT GAVE ME MORE INFORMATION THAN ANY OTHER COMPANY PROVIDED. HE TOOK LOTS OF TIME TO ENSURE HE COULD SUPPLY WHAT WAS NEEDED"
robert M.
springbank, alberta
daun W.
calgary, alberta
"Timely and supportive service"
john H.
calgary, alberta
amanda L.
calgary, alberta
"Excellent Service and knowledgeable person"
david P.
black diamond, alberta
"George is very knowledgeable and he listens to concerns. We have a plan moving forward if more problems occur. He says he will come right out if the issues continue with the AC"
bernie M.
okotoks, alberta
greg S.
calgary, alberta
hirut M.
calgary, alberta
cindy R.
calgary, alberta
"Good Covid protocols, explains what he is doing and why keeping me informed"
patrick O.
calgary, alberta
"I would have rated much higher if not for the following: - Did not receive any advance call that the technicians would be arriving at my home. So was surprised when I heard a knock on my door. It was only by chance that I happened to be home that day. - My order included a note that I would get a cover for the AC. But the technician did not come with one and he indicated I had to pay seperately for one."
diane R.
calgary, alberta
"Very expensive to light a pilot light and confirm my diagnosis of the issue. The service man first suggested that I was to order the replacement part that is under warranty and that he would come back to install once I had received it. Because I objected, he went about finding the part."
colleen W.
calgary, alberta
"Punctual, thorough and communicative."
madeliene S.
rocky view county, alberta
sherry S.
calgary, alberta
"I was not happy to see one of the workers cigarette butts left on the ground."
steve W.
calgary, alberta
mike M.
calgary, alberta
"Service was perfect, Technician was friendly and knowledgeable. However, the pricing was very, very high. I called around after to several other competitors and was quoted around $200-250 to install a circuit board (including the call out fee). I'm not sure why I was charged $512 for 1 hour of labour. I purchased my furnace and hotwater tank in the last 3 years from A1 and have always been happy up until this point."
laurie B.
calgary, alberta
"Informative and effient"
keith C.
calgary, alberta
madelene K.
calgary, alberta
"Although Rob and Noah were friendly and professional, by the next morning after the A/C installation, the furnace wasn't working (no heat), the thermostat wasn't working, nor was the A/C. The promised cover was on back order and I was COLD."
veronica M.
calgary, alberta
"Furnace was thoroughly checked & all of my questions answered."
doris E.
calgary, alberta
"Informative, reliable service done on estimated time."
keith N.
calgary, alberta
"The fridge is still working well after 2 days ..."
murray K.
calgary, alberta
"Found it to be a bit pricy. So will watch that"
roldan M.
calgary, alberta
linda P.
calgary, alberta
"Your technicians are always thorough and professional and they answer all my questions"
lorne M.
calgary, alberta
young O.
calgary, alberta
marilyn M.
calgary, alberta
"Rep made a very thorough inspection of the parts of the house that are relative to AC installation."
arnie H.
high river, alberta
lucille H.
calgary, alberta
sam A.
calgary, alberta
eric D.
calgary, alberta
"Technician was very capable, clearly well qualified, and extremely helpful in providing extensive feedback regarding systems' performance as well as clearly answering all questions."
robert S.
calgary, alberta
"arrived and finished early. gave verbal summary of condtion (with more info than on svc. tkt.) offered advice on possible svc. contact monthly billing problem"
mike C.
calgary, alberta
"SAME DAY SERVICE, EXPLAINED AND SHOWED ISSUES CLEARLY"
deb L.
calgary, alberta
"Provided service same day and fixed problem"
scott K.
calgary, alberta
"Another company came and quoted me over $1500 to replace a whole faucte and bathtub connection. Phil said let's start with the simplest solution before having to replace it and it turned out to be exactly that. Saved me an enormous amount."
taunya K.
calgary, alberta
"Raul is amazing. Informative, hardworking, honest, friendly just an amazing tech"
kirit G.
calgary, alberta
"1. Satisfied with his technical service. 2. However, there was some confusion on the Armour Plus Plan. He wanted to sign us up again and my understanding is that the plan is continuous as our payments are being paid monthly from our bank account. 3. He took out the form to sign and wanted a void cheque. I advised him you already have the void cheque and then he said "signature is not needed due to Covid' This did not make sense - since when have we stopped signing contracts due to Covid. The technician needs better training on this."
marlene C.
calgary, alberta
"Everything went very smoothly"
metin H.
calgary, alberta
gordon J.
calgary, alberta
"Instal crew seem to do a good job. Too early to tell if any issues but so far OK. There was lack of communication between sales rep and office staff about final billing amount. Not an issue but I had to get involved to direct your people to talk to one another about final billing amount."
tony C.
calgary, alberta
pat H.
calgary, alberta
"Service and knowledge outstanding!"
brian K.
calgary, alberta
"The technician was very thorough and explained what he was doing."
al N.
calgary, alberta
jewel L.
calgary, alberta
"prompt expert service. Pleasant technician"
marian H.
calgary, alberta
"Tech was friendly and knowledgeable. Was on time and quick with service."
rick J.
calgary, alberta
brent S.
calgary, alberta
"Knowledgeable installer with quality workmanship."
trevor C.
calgary, alberta
"Knowledgeable, professional and helpful"
kevin T.
calgary, alberta
"Good work on estimate = high rating"
kathleen F.
calgary, alberta
"Courteous Efficient Knowledgeable"
lori B.
calgary, alberta
"Quick Service problem solved in a few minutes"
lillas H.
calgary, alberta
"I would have provided a 10. Keenan is very polite respectful friendly and professional. I really like him asking if I would like him to wear a mask! However he said he would email me last Thursday with information about the lung association is too. So I could l is exactly what to ask my dr re a tax deduction. He said only the monthly program qualifies. So I hope to hear from him soon."
jerry S.
calgary, alberta
"did not sent me info that he said he was going to"
robert V.
calgary, alberta
"No complaints"
verena F.
calgary, alberta
"Very professional and capable young men"
bev M.
calgary, alberta
miles D.
calgary, alberta
"Jamil performed my furnace tune up quickly and accurately without any unusual delays...He did recommend that I replace my CO detector which I agreed was good advice and I will address this afternoon. Thank you I am very satisfied."
tim M.
calgary, alberta
"Rob and Noah did a fantastic job installing the AC unit. They were very professional and polite."
susan T.
calgary, alberta
"The crew each had a job and did it in a efficient manner."
malik A.
calgary, alberta
jim T.
calgary, alberta
"service was prompt and completed in minimal time"
holly D.
calgary, alberta
"Technician didn't wear his mask inside the house. I was under the impression that he would and I wore one while interacting with him."
gregg M.
calgary, alberta
"The service was left incomplete"
don S.
calgary, alberta
"friendly professional staff"
douglas A.
calgary, alberta
"Jamil checked the furnace operation. As expected."
pat W.
calgary, alberta
"Very courteous, professional and knowledgeable."
john F.
calgary, alberta
"Rahim provided timely, efficient, competent, friendly and courteous service."
gayle M.
calgary, alberta
regina S.
calgary, alberta
"Austin seemed knowledgeable and was polite"
marlie B.
calgary, alberta
"Could not ask for better service."
ron T.
calgary, alberta
demetrios H.
calgary, alberta
"Morad is always efficuent, knowledgable and informative if he observes anything."
rafael M.
calgary, alberta
"Very professional"
john B.
calgary, alberta
"Ryley was very pleasant and efficient. He was here to do the job!!!"
howard A.
calgary, alberta
"Tankless water heater installation failed city inspection on two items. Will require return visit to fix problems (and second inspection)."
cesar G.
calgary, alberta
"Excellent Customer Service with spot on answers to all my doubts"
laurie B.
calgary, alberta
"Quick and effient"
chris L.
cochrane, alberta
"Phil is a superb plumber. We have had his services before. He is truly concerned with getting to the bottom of a problem and then coming up with the least expensive effective solution. He is a "10". Trying to set up the appointment using the on-line contact form was not satisfactory. Receipt of the request was acknowledged but there was no actual response to it - had to phone later next day in the end. The lady to whom I then spoke was very efficient - also a "10"."
charles W.
calgary, alberta
"Great service by all but the electrician who propped his stepladder against our expensive Kinetico water softener. He ended up pinching the drainage hose on the salt tank. I let the salesperson know and he said that someone will get back to me to discuss. I have not heard but that's maybe because this is the weekend. I hope to hear from the salesperson's boss on Monday or Tuesday."
greg S.
calgary, alberta
nick H.
calgary, alberta
"Great service."
brock W.
calgary, alberta
"On time, personable,"
alvin J.
calgary, alberta
"I thought job was done well but still no cover for air conditioner"
leslie E.
calgary, alberta
yvonne J.
rocky view, alberta
murray W.
calgary, alberta
"All was great but the tech left the fan on and did not turn it back to auto"
stuart L.
okotoks, alberta
john D.
calgary, alberta
raenelle B.
calgary, alberta
"The tech took the time to thoroughly check the situation and advised he will order the part and confirmed the program I qualify under. He took the time to outline the background of what the part does and what's causing the undue "sound" in the fan. Very helpful and confident in his approach and advice."
daniel C.
calgary, alberta
john W.
calgary, alberta
"Technician was excellent, personable and competent in solving a problem with a confusing mess of extra unnecessary wiring from thermostats."
susan F.
calgary, alberta
"A1 always has provided good service."
bill F.
calgary, alberta
"received a quote on new AC unit June 18th. Signed quote and offer to purchase June 24th. Kennan was very professional and trustworthy. I understood the problem with deliveries due to border and covid issues. Was told July 20th an installation date was set for August 11th. two weeks later was informed by installation manager the installation date was Aug 25th. after a pushback by myself to a very belligerent and tactless installation manager the unit was installed August 10th. there are two very important issues A1 needs to rectify. #1 there was little to no communication to this customer for a four week period even though I phoned A1 on a number of occasions. I could have had an AC unit installed by a competitor in half the time. #2 the installation manager with whom I chatted with on two occasions should never be allowed near your customers. he is curt, rude and shows little courtesy to customers. on the other hand Keenan and your installation technician were courteous , knowledgeable and professional. it appears to me there is a serious management problem with this company which negates the good work of your employees. Bill Foster"
bill H.
calgary, alberta
"He was on time and tidy"
jack M.
calgary, alberta
"Technician took time to explain to my wife what he was doing and all the while checking the condition of our heating equipment. The equipment model numbers and/or capacities seem to differ from our purchased equipment."
cole W.
calgary, alberta
john B.
chestermere, alberta
ann B.
foothills, alberta
"Tried the best he could to solve the clog in the kitchen sink but was hampered by not having the right equipment. Had to call in another company to finish the job. Appreciated the booties he wore."
chris T.
calgary, alberta
"Michael was very thorough and efficient."
blair W.
calgary, alberta
pattie S.
conrich, alberta
"Sales rep was very polite and knowledgeable. Explained how things worked and provided alternate suggestions."
jack T.
calgary, alberta
"Did a great job, cleaned up unit and discussed the condition of the unit."
james T.
calgary, alberta
"I ask and get the same service tech every year. I only trust Everisto to properly service my furnace and AC."
paul N.
calgary, alberta
"AC was fixed and no longer leaks."
vivek J.
calgary, alberta
dave S.
cochrane, alberta
kevin M.
calgary, alberta
"No one is perfect!"
gary S.
calgary, alberta
"Things seemed good but this was just a preventative maintenance service for air conditioning units."
esther H.
calgary, alberta
"Called with AC not working in late afternoon. Tech came same day after hours and worked until the unit was running. Very pleasant and knowledgable."
heng L.
calgary, alberta
doug S.
calgary, alberta
"Danny was competent, friendly, and very helpful answering all our questions and providing positive suggestions."
lori B.
calgary, alberta
"Fast, efficient, professional, friendly service. I was very happy. They put a carpet down to walk on and slippers to walk in the house. I very much appreciated no garbage or mess. Highly Recommend !!!!!!"
monica L.
calgary, alberta
donna C.
calgary, alberta
"Scott arrived on time and was professional, knowledgeable. and personable."
ken I.
calgary, alberta
"Sales rep was pleasant, knew his stuff and explained questions well."
ron M.
calgary, alberta
"Tech was polite, knowledgeable and efficient."
randy W.
calgary, alberta
"received estimate for new furnace and ac unit ,sent 2 emails and left 3 messages to say we will not go ahead the purchase and did not hear back on whether she received my cancellation notice"
alana T.
calgary, alberta
george haan H.
calgary, alberta
"Crew showed up on time and cleaned up everything after installation was completed. Made sure we were happy with everything before they left."
may L.
calgary, alberta
"Professional, knowledgeable and customer friendly"
jerry P.
calgary, alberta
"all good..helped me with a question about my wartesoftener"
gary D.
calgary, alberta
"Tech was courteous, respectful and informative"
karl B.
calgary, alberta
"Installation was very quick and efficient. Installers were very pleasant and courteous. Once the air conditioner was installed we were shown what was done."
adewale T.
calgary, alberta
"The consultant was very detailed, he asked me more questions than any other consultants that came before him, and his explanation was very useful"
patrick M.
calgary, alberta
"avery thing went smoothly"
elieen M.
calgary, alberta
deanna T.
calgary, alberta
"Super quick and efficient. Friendly too"
bj H.
calgary, alberta
susan A.
springbank, alberta
"We were unaware of the appointment until the call the day before"
rakesh D.
calgary, alberta
"The installation date given to me in the contract signed on June 22 was July 19th. Until about July 15th, I got communication from A1 that installation on schedule for 19th. On 16th I got an email that the coil has not been received so the installation has been indefinitely delayed with no new date. It was very frustrating not getting clear answer on what happened and how come A1 received the information on non receipt of coil one working days before the installation date. After repeated telephone calls with A1s GM, the installation was finally completed on July 28th. It was very frustrating not knowing the revised installation date."
stephen T.
calgary, alberta
"Thorough, explained our options and made valid suggestions to best fit our budget"
pushkar K.
calgary, alberta
"Got an estimate for AC, but the estimate outside our budget."
gordon J.
calgary, alberta
"On time, seemed to know what he was talking about. However prior to visit I called to make sure technician brought two humidifier replacement pads. Did not have when he arrived. Said didn't know what kind. Someone should have phoned & asked what kind. As well you have been doing service for years at our home. You should know what kind we have."
verena F.
calgary, alberta
larry D.
calgary, alberta
"Jamal was: on time, courteous, knowledgeable, he wore a mask and foot covering in the house. All these characteristics are what we have seen form the Chesney group in the past. Good work !"
marilyn P.
calgary, alberta
"I was not there so l can't do a rating. My daughter let the technician in the house."
jim K.
calgary, alberta
wayne G.
calgary, alberta
"Technician was very thorough , friendly and informative."
tom F.
okotoks, alberta
ron O.
calgary, alberta
"The technician remained socially distanced or masked, communicated his progress, answered questions and tweaked the humidifier set-up to hopefully allow the discharge water pump to keep up with the inflow."
michael B.
calgary, alberta
david S.
calgary, alberta
paul louise styan S.
calgary, alberta
"Assisted in thermostat problem. No resolution with Honeywell after 40 mins."
daniel J.
calgary, alberta
"On time, efficient service."
christina B.
okotoks, alberta
maverick L.
calgary, alberta
"We received excellent in home quotation. However, we needed some clarifications due to different quote structure and lower quote cost from last year's. We were basically told that it is what it is for Costco customers because we receive discounts automatically. We could have been provided with any other clarifications (inflation, increased cost of logistic...etc.) and be satisfied, rather than being labelled as second tier customer due to Costco membership."
kathy J.
calgary, alberta
"Good and efficient"
mike S.
calgary, alberta
"We're confident that George knows his trade well"
gary B.
calgary, alberta
"Very good representative."
alma D.
calgary, alberta
"very good work iam satisfied with everything you do and when I call you for repairs etc. you come that same day or the next day. I would recommend your company to anyone that is looking for a AC or a furnace very well done very pleased with the work."
brian and wendy rieb H.
calgary, alberta
"Great information and discussion on the products. Quick response time."
jennifer G.
okotoks, alberta
"Friendly. Went above and beyond."
dean M.
calgary, alberta
"We had to ask Richard to wear a mask, we have an immunocompromised resident in the home. Richard made sure to tell us how the government was trying to "keep us in fear," and doesn't believe in climate change when asked about electric options. He also broke a support holding a motor and heat exchanger In place when inspecting our system. Richard told us he would not follow up with us, as he was to busy to "chase customers." In all honesty, we likely would have purchased a system from you that day if not for Richard."
cheryl S.
chestermere, alberta
"Very professional and courteous"
ruth R.
okotoks, alberta
geoff H.
calgary, alberta
susan T.
calgary, alberta
doug L.
calgary, alberta
"Always friendly and on time."
stacey C.
calgary, alberta
doug B.
calgary, alberta
bruce R.
calgary, alberta
"The technician could not fix the issue at hand and said we would be contacted by Tereasa from the office to find a remedy for our problem almost 2 weeks later we have not heard fro "Teresa"who is to be our contact. when your company installed our furnace last fall, the installers disconnected 2 boosters to push air to the top floor, they did not reconnect to the new furnace, as a result we get very little hot air in part of our upstairs"
parviz M.
calgary, alberta
"We paid a lot of money to just tell us what is wrong and it will be very expensive to repair which not worth it and very expensive to replace. I do not recommend this air condition to anyone because of service and cost"
peter S.
calgary, alberta
"On time, courteous, knowledgeable, and explained issues clearly."
rick M.
cochrane, alberta
"Danny always performs duties and/or inspections in a courteous and professional manner."
jeff N.
calgary, alberta
"Daniel was knowledgeable and helpful!"
ronaldo S.
calgary, alberta
"Company booked me on same day repair and took care of the customer with the utmost understanding instead of other companies whom were rude and said maybe they would be available in a few weeks"
denise N.
cochrane, alberta
david W.
calgary, alberta
"Friendly staff, explained everything well."
shelley J.
calgary, alberta
"He was so nice and helped answered my questions"
brenda E.
calgary, alberta
richard P.
calgary, alberta
"Rahim appears to be unaware of the maintenance requirements set out at pages 32 to 34 of the manual for the Bradford White hw heater. Instead of doing the annual tune up of the furnace which I'm paying for, his notes state the furnace meets specs. He was only here 30 to 45 minutes, not enough time for a tuneup"
gary P.
okotoks, alberta
judy M.
calgary, alberta
"timely service call"
allan G.
calgary, alberta
"Our service tech is very pleasant and efficient. Great asset to your company."
judy T.
calgary, alberta
"George is a great service guy!"
karen F.
calgary, alberta
"George was outstanding! He was kind, patient, knowlegable, informative and helpful. He got my A/C up and running in this horrible heat!"
christine staden S.
calgary, alberta
"Keenan is quite personable. we found his approach to be a bit pushy to the monthly payment and he was pushing to have us replace working furnaces..."
uwen M.
calgary, alberta
"He was very efficient"
vlad L.
calgary, alberta
majid A.
calgary, alberta
"The estimator cancelled the promised date for installation with a very short notice. I had taken that day off and my time was wasted. on top of that the excuse was that they lost their staff and although he said he knew it since last week he didn't tell me until the night before Canada day. My family suffered through the heat wave for no good reason! Also, there is a lot of cold air leak (poor duct connection) from the new connection to the furnace."
kevin F.
calgary, alberta
"Able to get me a next day appointment"
sharon N.
calgary, alberta
"I must tell you that the technician put the wrong date for service next July. He put 2021 instead of 2022. Sharon"
darcy S.
okotoks, alberta
"Service was outstanding"
kenneth P.
calgary, alberta
"The man said there was not enough room to remove the tank. But there was lots of room when it was put in & nothing had changed."
derek F.
calgary, alberta
"The Technician was great, but he showed up at 8:00 am instead of 10:00 am. There must have been some miscommunication. My original appointment was cancelled by A1 Chesney and rescheduled. Maybe that is where the confusion came from. Also, no one called to say he was on his way."
mike W.
calgary, alberta
"As a senior not particularly technically savvy with up to date technologies, would have appreciated better assistance with the inspection process as complicated by the pandemic. It did work out in the end, deferred by a year."
gary A.
calgary, alberta
judy D.
calgary, alberta
cathy A.
calgary, alberta
"Very informed sales member. Knew exactly what we needed and phoned ahead to see if he could come early for the appointment. Great!"
david A.
nanton, alberta
christine M.
calgary, alberta
"The service tech was very courteous and respectful."
gary E.
calgary, alberta
cole W.
calgary, alberta
marcia L.
calgary, alberta
may C.
calgary, alberta
"Because he was quick with showing up and he got the job done"
david G.
calgary, alberta
"I was expecting the plumber to repair the faucet leak. Instead he told me how to get parts for it or to buy a replacement and he would install the parts or replacement and credit us with the unexpected $95 charge for the 5 minutes he spent analyzing the problem."
michael T.
calgary, alberta
"Fast, efficient service"
joshua K.
calgary, alberta
"the technician came to me without mind to fix it. he just came to collect $123.00. when he came, i explained the problem. but he didn't try to fix it. Even he did not bring sutable tools to fix or investigate the problem. all he said "contact builder". I REALLY DO NOT KNOW WHY HE CAME TO MY HOUSE. I THINK HE CAME TO ME TO COLLECT FREE MONEY."
laurie B.
calgary, alberta
paul P.
calgary, alberta
judy T.
calgary, alberta
"Amazing service considering it was in middle of heat wave. Technician was out in less than two hours to fix AC. Glad we have an A-1 Service Contract!"
winn T.
calgary, alberta
"1) Sales person did a decent job in explaining service, but once the sale was made....didn't response to questions regarding after-sales support. We ended up contacting the installers ourselves 2) Technician was very professional and good, however drop the furnace coils onto our floors"
reina O.
calgary, alberta
carol M.
calgary, alberta
"The technician was very helpful and pleasant"
roger W.
calgary, alberta
"- Morad arrived promptly - accurately diagnosed the problem - made an extra effort to immediately get the parts - successful repair."
wayne S.
calgary, alberta
jackie M.
calgary, alberta
"Had no information on what was happening, when I was told he would. I was told that some options would be presented to me by Tony, nothing was. This has been going on almost a year. Would like some resolution"
ruth R.
okotoks, alberta
"Austin was very knowledgable and did a thorough estimate"
ellen W.
calgary, alberta
"Technicians worked quickly, efficiently & nice to deal with. Special thanks to Sandy for being so pleasant & looking after us quickly."
john M.
calgary, alberta
"Richard was very knowledgeable and efficient"
merrill g.
calgary, alberta
shameer K.
calgary, alberta
"Service was prompt (same day as call), complete, and reasonably priced."
phil S.
calgary, alberta
tim S.
calgary, alberta
jack M.
calgary, alberta
"You sent a very interested technician to our home. He did a great job, was easy to talk to and quick to suggest other remedies to our furnace and A/C concerns."
katherine H.
calgary, alberta
"Austin was able to come early and make a very helpful recommendation for the units we would need based on our furnace and ducting set up. He is very professional but friendly."
marian H.
calgary, alberta
"Technician made a somewhat veiled comment that (during this heatwave) we probably shouldnt have gone ahead with just a tune-up as A1 was busy with installs and repairs. Not impressed with comment as we booked tuneup earlier in the year for late June. We booked that date with thinking that hotter weather would not be until July or August."
joann E.
calgary, alberta
david S.
calgary, alberta
"Did not expect to be able to get an AC appointment in for Monday when I put in a request on Sunday and called on Monday morning. Very quick service in a busy time."
brian C.
calgary, alberta
"Very professional and knowledgeable."
pat C.
calgary, alberta
"Evaristo showed up on time and carefully went through the A/C maintenance process. Not many technician take the A/C grills out before s/he run through the water hose but he did that. I think that is the right step to do."
arnie S.
calgary, alberta
"Despite being fully booked, A 1 Chesney was able to adjust schedules to arrange this s Service Call on short notice. I am a Senior."
brock K.
calgary, alberta
young kim K.
calgary, alberta
"He is very professional and informative to quote."
paul J.
calgary, alberta
"Problem identfied and quickly resolved by technician."
bob R.
calgary, alberta
"The visit was a preliminary inspection prior to a later followup."
jesse B.
calgary, alberta
"Very satisfied with all the work but disapointed with the confirming of timing. We were originally given a date which i communicated to my tenants. A couple days before I called to confirm date but didnt hear back. I called again and found out day was pushed back three days. I understand things are busy but would appreciate better communication on timings."
barry T.
calgary, alberta
paul M.
calgary, alberta
"Technician was friendly and efficient"
yvonne J.
rocky view, alberta
carmen B.
calgary, alberta
"He was very polite and respectful. Made suggestions and didn't push for making a sale. Very professional and a credit to the company."
jody O.
calgary, alberta
"Really like the technician that you sent. He does good work and pls keep sending him. Hes been here in the past many times too."
pat W.
calgary, alberta
shawn J.
calgary, alberta
"still haven't seen a quote so no service rendered."
harvey R.
calgary, alberta
"On time arrival, complete equipment check"
steven S.
calgary, alberta
esther H.
calgary, alberta
"unit was installed quickly and efficiently"
wanda I.
calgary, alberta
"professional and always helpful"
james F.
okotoks, alberta
john B.
calgary, alberta
"Technician was friendly and professional."
dale K.
calgary, alberta
"Technician had absolutely no interest in repairing my air conditioner. He only wanted to sell me a new one."
barrie C.
calgary, alberta
"He is familiar with our setup and was very efficient in doing the checkup"
gurdial S.
calgary, alberta
"your pricing is high and grantee is on parts only. you should be flexible in pricing"
marliss V.
calgary, alberta
"The day my AC was installed was great. Everyone was great, informative and polite. However, there was an item that had to added to my thermostat at a later time. Connecting with them again to find a time to come and do it was not that great. It took four phone calls and talking to the owner to get it done. The receptionist, Michelle, was amazing and tried her best for me."
sam N.
calgary, alberta
"Good explanation about the products and their suitability for a the house"
jackie M.
calgary, alberta
larry G.
calgary, alberta
"Installation of replacement AC unit was expertly and professionally performed. Installers were respectful of our home and property."
brian S.
calgary, alberta
"The appointment system is convenient. The technician was on time. He was very pleasant to deal with and efficient."
jeff B.
calgary, alberta
"The service has always been good."
jason B.
calgary, alberta
"Technician was courteous and completed requested work as expected with no issues"
charles R.
high river, alberta
"Most everything was done as per contract with professional care. A few screws were strewn about in the basement."
doug/sandy C.
calgary, alberta
"Phil was helpful, respectful, and very efficient."
rick M.
cochrane, alberta
"The technician (Evaristo) appeared to be very qualified and was very professional. He made an effort to comment on the current issues, age and estimated remaining life of our AC unit"
brian S.
calgary, alberta
"Danny is the best!"
evan D.
calgary, alberta
"he brought up renting three times after i told him we were not interested in renting. he then quoted me for two furnaces and a air conditioner with out taking measurements and priced himself $5000 over the last guy, then told me that renting at this price is the best way to go. i ended the meeting."
scott D.
springbank, alberta
"Service as promised"
eugene B.
calgary, alberta
wendy C.
calgary, alberta
deborah R.
calgary, alberta
"In the past, Philip has installed a hot water tank and water softener equipment in my home. Including replacing the vaccum breaker on my outside taps, he is extremely qualified, knowledgeable and friendly. I have had no issues with any of the equipment that Philip has installed. Thank you."
cole W.
calgary, alberta
dana U.
calgary, alberta
"Very efficient and professional"
jack B.
calgary, alberta
charlene F.
calgary, alberta
"The technician pointed out our vent in basement were not closing properly explaining why the cool air did not rise to the second floor. Also offered tips about filters."
mary charles C.
okotoks, alberta
chris B.
calgary, alberta
"Knowledgeable and experiencedwith product and installation. Willing to answer questions."
gord A.
calgary, alberta
"The first guy misdiagnosed the issue. Not a huge deal but worth noting."
verne W.
calgary, alberta
janice B.
calgary, alberta
rolf D.
calgary, alberta
"George took the time to walk me through what he was doing and made some recommendations on maintenance and furnace filters for the summer"
jim C.
calgary, alberta
"Raulo is awesome"
maureen A.
calgary, alberta
"Danny did an excellent job, pleasant to have in the house."
steff S.
calgary, alberta
"The two techs were focused on their work while being very respectful of our household. Both were readily available today explain what they were doing and answer questions"
william P.
calgary, alberta
gordon E.
calgary, alberta
"My water heater failed on Monday night, I called your number and Keenan Stevens called me back the next day. Rahim and Blake arrived after hours on Thursday and installed the new tank."
william H.
cochrane, alberta
"He did a thorough job, was courteous and professional."
peter A.
calgary, alberta
"The guys showed up on time were very professional and efficient at getting everything installed and working properly. Took the time to explain things to me also."