A1 Chesney Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,357 Reviews
court M.
calgary, alberta
"Done professionally and in a short period of time"
john B.
chestermere, alberta
"Robert was very thorough and explained a lot of the service done."
janet H.
calgary, alberta
charles G.
airdrie, alberta
"No itemized pricing for AC install. No written/printed info provided on AC model choices or Lennox brand info and specs. Visit too long. A short inhome inspection and consult then detailed estimate emailed later is preferred method. consult I h"
jeanne B.
calgary, alberta
"I have no concerns but I have no way of knowing how well the work is done. I'm not the technician so I trust all was done well."
debbie S.
calgary, alberta
don M.
calgary, alberta
jasmine L.
calgary, alberta
ken S.
calgary, alberta
hannah P.
calgary, alberta
"friendly, courteous, and answered questions effectively"
stu B.
calgary, alberta
"Arrived on time. Did the work. We still think the service is expensive."
chris B.
calgary, alberta
lesley R.
calgary, alberta
"Happy guy polite"
murray K.
calgary, alberta
mryka H.
calary, alberta
"Responded quickly, had some trouble diagnosing problem but stuck with it and finished the job the same day."
bruce A.
calgary, alberta
charlotte W.
calgary, alberta
"Where do I begin? Phil was professional, considerate, extremely knowledgeable, pleasant and punctual. He was patient and took time to answer all our questions making sure we were comfortable with all that was being done and offering suggestions to improve our system. Rahim gave us excellent work too and we're very happy with all that he did."
andrew W.
calgary, alberta
"Rob as very friendly and informative."
walter S.
calgary, alberta
david C.
calgary, alberta
"Showed up on time, and completed work on time. They were courteous and respectful. Did a good job of clean up."
melissa A.
calgary, alberta
"The work is not complete yet as a plumber needed to complete the humidifier installation. Ive scheduled a tune up maintenance for my Rheem waterless tank on May 3, so plumber who will do the tune up will complete the humidifier installation."
rick K.
calgary, alberta
"Reuel has serviced furnace two of the three prior service appts. He conveys a level of ownership of the good operation of our furnace that I appreciate. He is knowledgable and he and I communicate well"
maureen V.
calgary, alberta
"Danny was helpful and when he realized the light bulb was burned out over the hot water tank, he offered to repair it!. Super helpful"
phylis B.
calgary, alberta
"Showed up on time Explain what the problem was"
gordon W.
heritage pointe, alberta
"Austin was very knowledgeable and polite."
velukutty R.
calgary, alberta
"Too expensive product and providing misleading information."
sue B.
calgary, alberta
"Arrived on time, COVID protocols followed, installation professionally done, very satisfied with new hot water system"
margaret M.
calgary, alberta
ted P.
calgary, alberta
"We were pleased with Evaristo's annual maintenance service of our furnace. He was professional and personable. He also answered any concerns we had regarding the furnace."
kim B.
calgary, alberta
jo E.
calgary, alberta
"No feedback provided to after several days of visiting my house and promising to give me quotes for Air Conditioning and other things."
cal S.
calgary, alberta
"Our plumbing is pretty old (35-40 years) and complicated by numerous modifications by previous owners. Rahim was able to assess the complexity; offer a solution that streamlined the situation; and create the necessary parts. The result also provided increased space under the kitchen sink."
george C.
calgary, alberta
mike M.
calgary, alberta
"Installed Lennox furnace and thermostat. AC unit is being called when the system is in Heat-Only Mode and even while the system is off. 3 weeks later and A1 Chesney is unable to rectify. Humidistat was reconnected incorrectly resulting in water running continuously regardless of whether the furnace fan was running."
patrick L.
calgary, alberta
"Knowledgeable, friendly and cost conscious plumber."
gary P.
calgary, alberta
"Did a great job more than we where expecting."
roger W.
calgary, alberta
"Technician arrived on time. Technician understood problem & parts required. Technician promptly obtained & installed parts. No heat problem solved."
carol J.
calgary, alberta
"Both Phil (re Tankless Water Heater) and Anna (re new Furnace) were a pleasure to deal with, knowledgeable and readily available to answer any questions I had after our initial meetings (on April 13 -Phil, and April 14-Anna)."
david C.
calgary, alberta
"Tech continued to press me to go with a rental option. I repeatedly stated that I wasn't interested. Once should have been enough."
lorna M.
calgary, alberta
"On time very polite and knowledgeable."
simon S.
calgary, alberta
"Great service from Rahim."
gary P.
calgary, alberta
"Fast response and solution to problem"
curtis H.
calgary, alberta
"Installer professional, courteous, knowledgeable and all around good at what he does."
esther S.
calgary, alberta
"Michael was knowledgeable, thorough, helpful, punctual and efficient."
mike S.
calgary, alberta
"Excellent work and very conscientious"
cindy W.
calgary, alberta
"Technician was very friendly but spend to much time chatting. Under the covid circumstances, the time on the site should be kept a short as possible. I was also not comfortable with the mask he was wearing. I think the company should be providing their employee with masks that are a much higher standard than what I observed your employee wearing."
brad H.
calgary, alberta
"He seemed thorough, polite and friendly"
charles W.
calgary, alberta
"Knowledge. Pleasant."
bill N.
calgary, alberta
"On time, thorough. Informative."
maureen R.
calgary, alberta
"The technician looked cursorily at the furnace and said nothing could be done to repair it, we needed to buy a new furnace."
kevin K.
calgary, alberta
"Work done efficiently."
umesh K.
calgary, alberta
david R.
cochrane, alberta
"Good thorough job."
gary K.
calgary, alberta
donna F.
calgary, alberta
doug M.
calgary, alberta
"Professional service technician."
glenda K.
calgary, alberta
"Easy to work with & explained what was going to be done."
dave M.
calgary, alberta
caroline B.
calgary, alberta
"Scott was professional. competent and knowledgeable. He was respectful and courteous to our tenant."
carolyn J.
calgary, alberta
maurry G.
calgary, alberta
"Technician was very thorough."
garth R.
calgary, alberta
"Danny was very good"
shirley P.
calgary, alberta
garth R.
calgary, alberta
maria K.
calgary, alberta
andrew L.
calgary, alberta
"Was very pleased with the service I received from Wahab, Blake and Anna. They were very courteous and respectful and completed the task on time. We have dealt with trades before and felt that A1 really exemplified great customer service by being friendly and patient. As a customer I pay particular attention to my interactions with team members and look to see whether they are attentive, understanding and responsive to my needs. Customers aren't usually familiar with the technical aspects of heating/HVAC, so we need to understand what the issue is and why the proposed solution is the right course of action. Often times this will require a replacement of units which can entail a significant expense for some, so it is important that Customers are making an informed decision and not being subject to sales pressure due to a lack of understanding or possible health risks. Walking them through the options, without pressure goes a long way towards a great customer experience in this industry."
ivan F.
calgary, alberta
bill C.
calgary, alberta
paul A.
calgary, alberta
"Fixed the issue right away and explained what caused the problem"
maurissa M.
calgary, alberta
"Technician wonderful!!!!"
marty H.
calgary, alberta
"Explained what he was doing, phoned for assistance on issues he was trying to solve, was friendly and knowledgeable."
don R.
calgary, alberta
"very polite, went right to the job to complete"
lynda W.
calgary, alberta
"He knew what he was doing"
travis A.
calgary, alberta
richard D.
calgary, alberta
ken E.
calgary, alberta
"- parts are on order, but no has followed up to advise on how long it will take to get these parts yet... That would have been a better client experience. Not the tech problem but A! Chesney should have done this for the client experience."
dennis K.
longview, alberta
gwen H.
calgary, alberta
"Quick, prompt, and respectable service."
brendan G.
calgary, alberta
"Quotes did not go into any detail, given a price, but I have no idea what I would actually be paying for, what make and model are the units? How many BTU's? What is the SEER? How many DBs? Its very difficult to even consider choosing this company when you dont get any specifics to compare to your competition, especially given that your price point was significantly higher than others. If you are charging more I should be able to see why I should consider paying more. If it is better quality equipment maybe it would be a consideration."
jim E.
calgary, alberta
"The work was very neat and the crew left things in great shape. They were able to remove the old furnace with very little damage to the floor, something I didn't think they would be able to do."
martin S.
calgary, alberta
"Technician came on time and fixed the problem"
george S.
calgary, alberta
darcy J.
calgary, alberta
"Courteous, professional & knowledgeable techs."
lindsay H.
calgary, alberta
"Took a long time for the technician to come and I had no info on this till I called a second time, about 2 hours after the first call."
tom W.
calgary, alberta
geraldine A.
calgary, alberta
"Product knowledge sharing, professionalism and the A1 Chesney, club membership scheme."
shelley A.
cochrane, alberta
"Prompt and efficient service, honest recommendations, professional, courteous, clean, friendly service"
robert W.
calgary, alberta
"Friendly"
beth M.
calgary, alberta
"Austin and installers were courteous and polite."
rod tsuida T.
calgary, alberta
"Scott was very helpful in helping me make great choice for furnace and ac unit"
henry C.
calgary, alberta
"You asked for my opinion"
cyndy/john D.
calgary, alberta
dave S.
cochrane, alberta
mike O.
okotoks, alberta
howard A.
calgary, alberta
"Attended on time, did the job quickly and efficiently."
jack B.
calgary, alberta
"The crew were respectful, informative and really friendly."
bob G.
calgary, alberta
rodney M.
calgary, alberta
holly T.
calgary, alberta
"Friendly and knowledgeable tech"
manash C.
calgary, alberta
hendrik K.
calgary, alberta
mike H.
calgary, alberta
"The install was very well done and in safe way in this COVID climate."
john M.
calgary, alberta
"he was courteous and efficient"
russ C.
calgary, alberta
"Very responsive. Solved the problem."
paul K.
calgary, alberta
terry moore M.
calgary, alberta
graham S.
calgary, alberta
"failed to fix problem, grossly overcharged"
jocelyn D.
calgary, alberta
"on time, accurate quote, completed job in a timely manner."
peter L.
calgary, alberta
"Not sure the reason for the appointment was fulfilled. The technician came to replace a temporary plug which was not the correct one. He said the temporary replacement incorrect plug hadn't leaked, so he didn't replace the incorrect plug with the correct one he brought with him. This is a concern, thinking about this after he left."
wolf B.
cochrane, alberta
"The furnace installers (Abdu/Joe) did a fantastic job! We were more than pleased! Work was completed in good time and clean-up was great. Thank-you"
marianna L.
calgary, alberta
"The Technician was amazing! What I did not appreciate was having a sales consultant come to my home. I called A1 Chesney because something was wrong with my furnace. I didn't ask for a quote on a new furnace or for parts that do not replacing right now. Nothing ended up being wrong with my furnace but so much time was spent discussing how bad the brand of furnace we have is. A sales consultant trying to convince me that parts that made noise needed replacing and that my 10 year old furnace should be replaced with a $5500 furnace. Had I known that I was going to have a sales consultant come to my home I would not have called A1 Chesney. It was more of a sales call then someone coming to look at my furnace which is why I called. I really liked Jamil, the technician that came. He was great!! But because of the sales consultant tactic used by A1 Chesney, I won't be calling again."
vern T.
calgary, alberta
"Very professional and so personably"
jerry H.
calgary, alberta
kalie P.
calgary, alberta
"The technician was very knowledgeable and friendly."
vince P.
calgary, alberta
"had no issues with work done"
ken L.
calgary, alberta
bill S.
calgary, alberta
al F.
calgary, alberta
"friendly good service"
deborah R.
calgary, alberta
"Everything was fine!"
lloyd D.
calgary, alberta
"Very thorough"
mike S.
calgary, alberta
"Andre was very thorough and explained the problem and solution perfectly"
greta L.
calgary, alberta
mike P.
calgary, alberta
"George identified our problem, corrected it, and our furnace/thermostat has been working fine now. Everything about the service was handled very professionally."
elieen M.
calgary, alberta
"Impressed by the level of professionalism"
cathy B.
calgary, alberta
janet V.
calgary, alberta
"Efficient and very informative technician ."
william M.
calgary, alberta
"Tech was friendly and quickly found and solved the problem"
john D.
calgary, alberta
"Anna was very pleasant and informative. Any questions were answered and her knowledge gave me confidence in using your company."
alvin E.
calgary, alberta
"Danny was very knowledgeable and patient. Problem was resolved."
michael D.
calgary, alberta
peter M.
cochrane, alberta
"Richard was very knowledgeable and creative in his presentation."
rizwan S.
calgary, alberta
"tech was professional and did his job in given time frame"
barb F.
calgary, alberta
"Michael was thorough, pleasant, down-to-earth, and did NOT try to sell me new products or services. He took time to tell me realistically about the life expectancy of my furnace and hot water tank, as well as recognizing I am satisfied with them and have no desire for the latest, greatest gadgetry."
audrey H.
calgary, alberta
"Extremely prompt. Arrived within 30 minutes of calling on a Saturday. Very knowledgeable and experienced. Very friendly."
john S.
calgary, alberta
james F.
okotoks, alberta
"Very friendly and straight forward"
martin S.
calgary, alberta
"I had scheduled an appointment time from 2-4pm, and confirmed this the day before, but the technician came around 11 am when I was not at home"
aaron W.
calgary, alberta
"Richard was easy to chat with and provided answers to all my questions"
john F.
calgary, alberta
"Sales person was knowledgable and helpful."
vladimir A.
okotoks, alberta
"professioanl work"
peter C.
calgary, alberta
"We were extremely happy with the professionalism and knowledge provided to us. This helped us make our decision with confidence."
ross L.
calgary, alberta
"Friendly and professional technician Provided clear and concise status update on equipment"
bob R.
calgary, alberta
"The problem was assessed and corrected expeditiously."
anne L.
calgary, alberta
"It ended up that the problem wasn't solved."
jody O.
calgary, alberta
"Technician did a good job of however humidity damper pad light was in after service and both need to be changed.. need anther service. Also no shoes are allowed in my house at all anymore. Even with shoe covers, hardwood covered in dirty footprints and brand new carpet had mud and gravel in it. That was upsetting."
kathy B.
calgary, alberta
"Our technician was very professional and addressed the maintenance for our furnace."
lisa W.
calgary, alberta
"on time polite"
robert S.
calgary, alberta
"Robert was very good at his work and fast to come to solve our problems"
david P.
black diamond, alberta
"Didnt get correct info at the time of signing contract. I couple of details, which cost me an extra $650 arose"
barbara C.
cochrane, alberta
"Appreciate the quick response time when my furnace was broken"
marvyn P.
calgary, alberta
chris G.
calgary, alberta
randy S.
calgary, alberta
"Someone answered the phone quickly, service was fast, the tech was pleasant, was respectful of COVID."
bill R.
calgary, alberta
"Technician was quite willing to discuss any questions or issues that we had."
ken R.
calgary, alberta
"Always glad to have Mr. McCallum looking after our HVAC equipment."
george W.
calgary, alberta
steve G.
calgary, alberta
donna B.
calgary, alberta
"Same day service, problem solved, advice given!"
patty M.
calgary, alberta
samuel L.
calgary, alberta
"Quick response and willing to show up on a Friday night."
steve C.
calgary, alberta
"The diagnosis of the unit has been rushed. Maybe due to the cold weather..."
gilles B.
calgary, alberta
"Pricing is very expensive"
dee G.
calgary, alberta
"pleasant and answered all questions"
dave T.
calgary, alberta
terry moore M.
calgary, alberta
"Prompt service"
li Z.
calgary, alberta
rick S.
calgary, alberta
"Hard to get 10"
jeff L.
calgary, alberta
ken S.
calgary, alberta
"Initial phone help was efficient and polite. Technician called soon after and came quickly. Very polite, gave a full explanation of what he was doing. Work completed quickly and completely."
cliff S.
calgary, alberta
"The technician was fast, honest, and communicated very well."
t c graham G.
calgary, alberta
"Very good service man."
marian H.
calgary, alberta
"Nothing to do with the technician (everything was fine with repair/install). The lower mark comes from the time it took to receive the part and to get it installed (almost 4 weeks!). Also, we inquired (2 weeks in) as to the status and no info could be given. As well, there was no heads up call given on installation day. We also had requested a quote for a new fresh/cold air intake system for our furnace and never heard from anyone from your company (until our tech arrived and he gave us the quote). Overall, the customer service was quite lacking. I cant help but think that, because this was warranty work on a failed part, that priority was not given. In todays world ... even with COVID, I find it hard to believe that it takes a month to acquire and deliver a part (no matter how old it is)."
rory M.
calgary, alberta
"Knowledgeable, thorough"
joanne M.
calgary, alberta
"Fast and efficient resolution. Friendly technician."
wasim B.
calgary, alberta
"Because my problem is not solve"
christine staden S.
calgary, alberta
"If e get another survey about HOW DID WE DO? I am going to scream!!!! what a crock... it TOTALLY ruined my experience and now I am considering going elsewhere because I hate this kind of crap."
court M.
calgary, alberta
"Easily solved issue. Arrived immediately"
sylvie H.
calgary, alberta
"Came on time and was efficient in dealing with issue."
elle F.
calgary, alberta
"Quick response , excellent service & knowledgeable technicians"
robert L.
calgary, alberta
"The technician was thorough and knowledgeable"
george M.
calgary, alberta
"The technician very quickly got to the root of the problem and took steps to ensure that it would not repeat. He then did some routine service work. He was mannerly and a clean and tidy worker."
jackie M.
calgary, alberta
wolf B.
cochrane, alberta
tim/helen F.
calgary, alberta
"Professional. Offered monthly service solution. Answered all questions."
rosalie T.
calgary, alberta
"The service was prompt and professional."
phillip M.
calgary, alberta
"Very prompt service."
russ C.
calgary, alberta
"Chesney service was prompt in -30C weather. The problem was quickly identified and a temporary solution was provided."
bruce H.
calgary, alberta
"Because of an inexperienced scheduler (who took a long time to find my information ) the technician didnt come out with a needed ladder on the first day. So he dealt with one issue but then I had to call back and schedule a second appointment thereby having to wait an additional 2 days for the most urgent of the issues."
eloise K.
calgary, alberta
"timely and quality service"
bill M.
calgary, alberta
elizabeth R.
calgary, alberta
"From the woman who took my call to the technician, I could not have asked for better service. Both were friendly, able to help me in my time of need; technician told me exactly what was happening."
alvin P.
calgary, alberta
"Rahim was courteous and professional. Respected our home by changing into slippers and maintained social distancing. Rahim left our humidifier and furnace area cleaner then when he came and we would strongly recommend Rahim and Chesneys for all plumbing needs"
bill M.
calgary, alberta
bev M.
calgary, alberta
david K.
calgary, alberta
"The technician is very professional and polite. He did a very good job in fixing my high efficiency furnace."
hude Q.
calgary, alberta
"He was lying -- He told me to replace whole motor. When he came back to replace, he just came with a small box. I asked me where is motor. He said in his car and told me he tested the motor which was working well. I observed his work. he just replaced a small part with the part in the small box. he said this is problem.. He never mentioned the large motor. He charged me 510 dollars for 0.5 hour work. I am unsure if he is over charging."
dave S.
cochrane, alberta
anna L.
calgary, alberta
"Technician was prompt, polite and very knowledgeable."
abe K.
calgary, alberta
david P.
calgary, alberta
"no problems"
margaret E.
calgary, alberta
"He was efficient & the humidifiers are working well"
bryan P.
calgary, alberta
"He was courteous and informative and very knowledgeable"
bob R.
calgary, alberta
bill K.
calgary, alberta
"Jamal was very courteous and responded to all my questions and concerns."
brenda W.
calgary, alberta
"Andre was very professional and helpful with being responsive to any inquiries I had about my furnace."
alireza S.
calgary, alberta
karen M.
calgary, alberta
"Allowed me to change day due to circumstances, prompt service, friendly technician"
david C.
calgary, alberta
george O.
calgary, alberta
"The two men who came to our house were very nice and they made us feel comfortable. They covered our carpeted stairs with a runner which we really appreciated. They did a very good job."
herminio E.
calgary, alberta
"Just happy for the job they done."
brian B.
calgary, alberta
"Technician was polite, provided answers, performed service professionally, and fixed the issue in a timely manner."
mohamed P.
calgary, alberta
joan H.
calgary, alberta
joanne K.
calgary, alberta
sonia C.
calgary, alberta
"A1 Chesney has always come through for us. You are like family. With 9 rescue animals, a severely disabled son, when the upstairs furnace starting emitting a horrible smell, always over the weekend, I took a chance and called A1 Chesney, at midnight. To my surprise, someone answered and gave me the support and caring to ease my worry and stress. How can you not be loyal to a company like that? Someone was sent to our house at 9am the next day. I am very grateful to have found A1 Chesney. you have always been so good to us."
danny P.
okotoks, alberta
"George knows what he is doing in sharpe contrast to the original furnace installer (Kyle) who royally messed up the installation."
colleen M.
calgary, alberta
terry M.
calgary, alberta
"From sales to install Craig sales Blake ,Cale,Riley, Perfect crew / worked in flooring business for years . Would recommend you in a heartbeat . Thank you so much for your quick response"
bob J.
calgary, alberta
darrell B.
calgary, alberta
"Very expensive for the short time he was there and did not have the right filter plus did not turn furnace back on and did not tell us and house was 17 degrees before we realized"
michael A.
calgary, alberta
"Solved the problem and educated me on my furnace and things to keep an eye on in the future"
judith B.
calgary, alberta
agnes F.
calgary, alberta
"Knowledgeable and thorough"
carol C.
calgary, alberta
"They solved my problem"
agnes K.
calgary, alberta
"Austin was very knowledgeable and presented several options on central air conditioning. Very pleased with the information he gave me."
mike and lynda P.
calgary, alberta
"Service is prompt, professional, courteous and knowledgeable."
greg L.
calgary, alberta
"Technician knowledgable, and efficient."
denise B.
calgary, alberta
"Willing to work through and diagnose possible causes of the problem."
david W.
calgary, alberta
"The company set up the appointment, and kept us informed of the expected arrival of the technician. The technician was polite and knowledgeable."
sanzhar B.
calgary, alberta
"George provided an honest second opinion on the rusted thermal exchanger."
brenda H.
calgary, alberta
"The technician was great"
joe L.
calgary, alberta
alan D.
calgary, alberta
myrna A.
calgary, alberta
"The technician did not find any issues. As we were trying to minimize contact due to Covid distancing regulations, I left the furnace room and have no idea what he actually did."
marilyn P.
calgary, alberta
"Had no problems with service"
david M.
calgary, alberta
"The problem was fixed"
tim S.
calgary, alberta
michael T.
calgary, alberta
"Prompt service, no fuss, just got it done and very polite. Happy to have him in my home!"
gemma K.
cochrane, alberta
"First time having this done didnt know what to really expect. Was polite friendly enough but what to expect for my buck is a little hard he sees a 8 There was no where for notes on Q5 as the whole start to finally chasing back to book the guy who booked me was great! The ladies on the phone I spoke with before Xmas not so great!"
robert S.
calgary, alberta
"Arrived early, after calling. Job done quickly. Discussed potential problems due to old galvanized pipe before starting the work."
elio C.
calgary, alberta
anne M.
calgary, alberta
jane M.
calgary, alberta
john W.
calgary, alberta
"Dan was thorough and explained what he was doing."
stephen W.
turner valley, alberta
"He was pleasant courteous and knowledgeable vv"
audrey P.
calgary, alberta
paul S.
calgary, alberta
"efficient and well organized"
michele D.
calgary, alberta
"On time. Friendly. Provided some information regarding our furnace's performance. Excellent covid-distancing protacals."
gerald M.
calgary, alberta
"Very knowledgeable and friendly! Had no problem answering any questions I had for him."
theresa G.
calgary, alberta
valerie P.
calgary, alberta
"George always comes out and he is wonderful. Professional, friendly and respectful."
craig S.
calgary, alberta
"On time. Very clear on what he did. Transparent communication"
raenelle B.
calgary, alberta
"The technician was courteous and informative with equipment status and yearly maintenance program."
george R.
calgary, alberta
valerie M.
calgary, alberta
"Not sure what the part that was needed exactly. I was out when he came back with the part. He left no invoice, recurved no email invoice"
randy P.
calgary, alberta
phil S.
calgary, alberta
"Responded quickly when my furnace went out. New furnace was installed in a timely manner."
hendrik K.
calgary, alberta
margaret K.
calgary, alberta
"Quick, efficient and friendly"
elizabeth T.
okotoks, alberta
"Service technician was professional and courteous. Took the time to explain all details of the inspection. And provided potential solutions."
gavin F.
calgary, alberta
"All done as promised with a minimum fuss"
annie L.
calgary, alberta
"Morad seems to be very experience and was able to detect the issue very quickly."
charles S.
calgary, alberta
"just good service"
nick H.
calgary, alberta
"The part replaced was under warranty, and took about one-half hour to replace. Yet I was charged $227.85 (incl. GST) to do the work, which did not include a service charge for coming to the house. I think that amount is outrageously expensive for what is supposed to be only the labor charge to replace the part."
shannon B.
calgary, alberta
"Had to wait until Monday as answering service not aware that there was availability on weekend with technician familiar with combi boiler system. Danny was great, however, the next day after technician bled the lines the sewer backed up costing me $450 to snake the line to fix, wondered if this was related?"
carol V.
calgary, alberta
"The problem could not be resolved by Chesney. They do not have the equipment to complete task. Suggested to use a specialized company"
christian G.
calgary, alberta
bob G.
calgary, alberta
"Very quick response; clear thorough explanation and quote; efficient installation. Cleaned up and even fixed sloppy work from previous plumber."
andrew H.
calgary, alberta
"Harim was very professional. He has a re-assuring, knowledgable and calm demeanor which has put me at ease knowing we were receiving the best service."
anne O.
calgary, alberta
nick W.
calgary, alberta
"Technician was good, knowledgeable and able to detect the problem"
joan M.
calgary, alberta
"always have had excellant service and quickly as well"
malcolm T.
calgary, alberta
"Arrived on time, listened to the and investigated the problem."
ray T.
calgary, alberta
"Was all good but the pilot light on my hot water tank was put out. But when I called the technician came out and relit the hot water tank for me, thanks so much!"
edith M.
calgary, alberta
"Exelent"
alvin E.
calgary, alberta
"Installers were polite, efficient and seemed knowledgeable. Technician who came to do some modifications took the time to explain matters to me."
sheila O.
calgary, alberta
"Michael was professional and worked efficiently."
cameron D.
calgary, alberta
"All my answers were answered and the information provided was helpful and complete. Anna was very easy and pleasant to work with and she was attentive to me as a customer."
patrick W.
calgary, alberta
greg A.
calgary, alberta
"Phil was respectful of the virus protocols, and the service work was done efficiently and professionally. In addition, we had an excellent discussion regarding a tankless water heating system, which may be a future project. In response to #10 below, I have not checked competitors' pricing."
steve D.
calgary, alberta
maureen A.
calgary, alberta
kenneth P.
calgary, alberta
"the technician really knew his stuff and installed the new tap in short order."
rita M.
calgary, alberta
"Had a diff technician each time, I dont like that much. The tech that was here brought up my hot water heater. He mentioned it was 23 years old and beyond its life expectancy. Even tho thats true, its never at all given me any grief, works perfectly delivering hot water to every faucet. Now, however, Im worried about it going kaput in me, and Seniors Daily Living Assistance no longer provides funds to buy a new one. Now they give me a loan to purchase a Hot Water Heater which I have to make payments. Im retired, live on OAS, GIS, CPP and Alberta Senior Support at $195.00/mo. Thats really all I can complain over but he is in his right to inform me of such. Just now Im a worried about it and waiting for it to quit on me. He was very professional, not a conversational type person like the others were. Thanks."
roland B.
calgary, alberta
"Not only did Phil fully inform me about the replacement water heater, he pointed out several other potential issues regarding my furnace and piping for the heater. He also gave me a lot of information about the Advantage plan, which I now have. I hope it works the way I understand it!"
glenda K.
calgary, alberta
"Problems were solved in a reasonable time."
john M.
calgary, alberta
"Service technician was great but I wish theyd been able to find the leak. Our plumber did show us a picture of some water leaking on the bottom. Thank you for not charging us for coming out though!"
mirza V.
calgary, alberta
"Poorly handled. Was given the runaround when it came to issues with no softener going into the cold water line. Blaming the hot water co. Installers & vice versa for mixing up the water lines. Wanted me to pay out of pocket for re-piping the water lines? Ridiculous!!"
bill M.
calgary, alberta
"Professional service"
dawn W.
calgary, alberta
"efficient and helpful"
lionel G.
calgary, alberta
terry M.
calgary, alberta
"Met my expectations for service and timeliness"
scott O.
calgary, alberta
"Service was excellent and professional."
gardiner A.
calgary, alberta
"Friendly"
samer A.
calgary, alberta
trevor B.
calgary, alberta
"Robert was excellent"
kathy H.
calgary, alberta
"prompt friendly knowledgeable service"
bill D.
langdon, alberta
"Tech was informative and displayed good people skills"
jack & debbie (deborah) B.
calgary, alberta
"Phil gave good professional advice and does timely and excellent quality work."
hendrik K.
calgary, alberta
"It's a mixed answer ... the original appointment was missed because of a computer error, but you rescheduled it for later the same day, and the service person was very friendly and carefully explained what he did and even noticed another problem in the furnace room, unrelated to the furnace, that he pointed out to us."
pat S.
calgary, alberta
ken D.
calgary, alberta
"Richard was excellent."
jeffrey G.
calgary, alberta
dianne T.
calgary, alberta
"This was an emergency call - my furnace had failed. The technician came very quickly and fixed the problem."
michelle B.
calgary, alberta
"I had let the Customer Service Rep know that we were receiving a lot of condensation on our windows. We had the humidifier set very low (15). The technician turned it up to 30 and then stated he was surprised by the high humidity in the house (40%). We are currently trouble shooting ourselves."
al E.
calgary, alberta
"Blake and his partner were pleasant and very professional. They also did an excellent job."
eduard S.
redwood meadows, alberta
eduardo V.
calgary, alberta
"Because technician was very knowledgeable and friendly."
karin R.
calgary, alberta
"Nice guy but wrong person to resolve the issue.. made it more complicated so now right person coming tomorrow"
gerald M.
calgary, alberta
"everything that was requested was done, including shutting off an outdoor heater that had a stuck valve"
jeff C.
springbank, alberta
"On time, very courteous, worked hard at job, gave complete briefing afterwards"
adel S.
calgary, alberta
"Very thorough professional and helpful in explaining issues to be aware of with the furnace"
greig S.
calgary, alberta
"Clean, courteous, efficient and effective service"
simonne C.
calgary, alberta
"Right on time. Very fast, efficient, friendly and clean."
gayle M.
calgary, alberta
"Technician was professional, knowledgeable and pleasant"
bill P.
calgary, alberta
"The tech was on time and patiently explained what he was doing then carried on. He gave me a full report before leaving of what he did, signed off, I purchased another plan and he then took his leave. Covid protocols were always folliwed including masking and sanitizer."
alan T.
calgary, alberta
jonathan M.
calgary, alberta
"SERVICE MAN SEEMED KNOWLEDGEABLE."
luanne T.
calgary, alberta
derek F.
calgary, alberta
"Technician was polite, efficient, explained what he was doing, and wore a mask."
diane R.
calgary, alberta
"Technician vey thorough and very professional however I feel that the pricing is extraordinary high for exactly one hour of service"
ruth H.
calgary, alberta
"The service from the annual inspection, through the assessment for the new furnace, and its installation went smoothly, and efficiently, and was explained well. The workers were respectful of the Virus protocol, and Inwas very satisfied."
merlin L.
calgary, alberta
wenda P.
cochrane, alberta
"The technician was rude. Just because he couldn't find a record of A1 doing the last service, he had to be rude about it. A1 is the only company that's been here since the last service. He said my 16 year old furnace should be replaced because all the parts have been now. If it has all new parts, it should work fine. The he complained about something on the cover, but the previous technician never mentioned it. I don't think he likes his job."
tom W.
calgary, alberta
brian M.
calgary, alberta
"Very Competent Techinican"
bill O.
calgary, alberta
"Excellent Service rep"
wayne S.
calgary, alberta
"She answered all our questions ."
janice S.
calgary, alberta
"Very knowledgeable and professional. Friendly and in formative. Really nice guys - Rob for furnace and Phil for plumbing. . Great jobs on both services. Am I able to request them next time ?"
edward C.
calgary, alberta
"Richard was helpful, patient and very honest. I really appreciated all the time he spent discussing various options with me."
merlin F.
calgary, alberta
"Such a pleasant service technician who tune up both furnaces"
murray W.
calgary, alberta
phil M.
calgary, alberta
"George was very personable. He explained things well and seemed very thorough."
diane B.
calgary, alberta
mike B.
calgary, alberta
glenda K.
calgary, alberta
"Answered all our questions"
mike H.
calgary, alberta
"Ryley explained the problem with the installation and what solutions were available in a fair and understandable manner. The work was completed on time and with a minimum of inconvenience,."
agnes F.
calgary, alberta
mike H.
calgary, alberta
"Because I was very satisfied"
stu C.
calgary, alberta
"Austin provided us all of the information and options required to make an educated decision on a course of action."
dino S.
calgary, alberta
"Richard was very good in communicating and explaining everything and seemed very honest as well"
faisal K.
calgary, alberta
ted M.
calgary, alberta
"Furnace and humidifier service.. Nest directions."
ian B.
calgary, alberta
barb W.
calgary, alberta
"Phil explained why a new hot water tank was required and he strongly recommended the membership program and explained its benefits."
james L.
rocky view county, alberta
gary P.
calgary, alberta
craig F.
calgary, alberta
vicky K.
calgary, alberta
"Technician was fabulous!"
peggy E.
calgary, alberta
"Efficient, explained what was going to happen tidy"
judy T.
calgary, alberta
"There were several difficult to fix problems with one humidifier and the iControl. It took time to figure out how to fix them and our tech who has been here several times on other visits was the consummate professional staying until all was fixed."
clarence S.
cochrane, alberta
"Richard was very personable, he had his sales pitch down pat, and new your product."
joanne H.
calgary, alberta
susan R.
calgary, alberta
"Everisto is very professional, courteous, conscientious. He also explains everything that he has done, what he has found and any recommendations. Greg accompanied him on the visit, and he is always pleasant and a pleasure to deal with."
ken S.
calgary, alberta
"Very personable technician. Quality workmanship."
don A.
calgary, alberta
"Showed UP - good service....enrolled us into annual plan."
chris L.
cochrane, alberta
"Phil does excellent work and is both effective and efficient. He is also exceptionally straightforward in the advice that he offers, and is more than willing to respond when his advice is sought."
larry M.
high river, alberta
"George had forgotten to hook our Humidifier up correctly after he replaced our furnace power board back in Oct."
john L.
calgary, alberta
"VG at explaining programs. Efficient work."
stuart B.
calgary, alberta
"serviceman was friendly and did a very detailed inspection of furnace"
lucie J.
calgary, alberta
"Friendly service and left the place very clean."
joan H.
calgary, alberta
"I had service quickly"
lea R.
calgary, alberta
"Representative arrived on time, was very polite, and was efficient."
eugene Y.
calgary, alberta
"Richard responded my initial request during Thanksgiving holiday, did a detailed inspection during on site consultation, provided thorough explanations/financial details of options and arranged the earliest installation as he can. Abdul and Michael did a solid installation and discovered a previous mis-installation of the switch on my existing humidifier which caused it not properly functioning for years. Appreciate all their great works."
sunil M.
calgary, alberta
"Looks like the problem still exists, its on and off."
murray D.
calgary, alberta
"Identified the problem and got the furnace going. Only charged for the visit. It was a problem with the filter so no parts replacement."
stephanie W.
calgary, alberta
"Becaue $650 toilet...plus a $5000.00+ reno...when I repaired the damn toilet for ,$60.00.... I feel like tour tech took advantage of my Mother."
ernesto P.
calgary, alberta
andy M.
calgary, alberta
tom D.
calgary, alberta
"Very rapid response and extremely helpful in getting heat to my tenants"
chris F.
okotoks, alberta
holly C.
calgary, alberta
"pleasant, on time, thorough, explained the service completed, efficient with time"
bill D.
calgary, alberta
"Jamil did the annual furnace tune up in a very professional manner."
willy B.
calgary, alberta
"Great service and we appreciated the mask, hand sanitizing and slippers over the shoes. The service man was great and gave us some tips on how to use our heating system better."
noorali D.
calgary, alberta
"He answered our questions and also he gave honest opinions."
janet M.
calgary, alberta
glenn S.
calgary, alberta
jessica S.
calgary, alberta
"The technician was so helpful and I really felt went above and beyond."
dave K.
cochrane, alberta
"Looked after everything and updated us"
john L.
calgary, alberta
"A1 Chesney has always been great to us. Craig when he drops in for a chat and to work out our arrangement for upgrade is honest, helpful and easy to talk to. Winning personality."
gail P.
calgary, alberta
"Very Friendly people willing to help I have recommended you in the past and others have purchased products from you - it was disappointing that all the products needed for the Rena were not brought with the service appointment as requested. they were not able to get this product locally and cheaper to buy through amazon"
court M.
calgary, alberta
"Failed city inspection. Air conditioning is too close to relief valve. This is an Installation error."
myrna M.
calgary, alberta
"Rob was very pleasant and knowledgeable"
ray A.
calgary, alberta
"Was early and finished promptly. Explain possible problem in future, etc"
bob K.
calgary, alberta
"Raoul reset the code and the furnace is now running efficiently once again. He will come back to service the furnace for fall maintenance next week."
karen W.
calgary, alberta
"Each year he is very helpful, respectful and very good service"
caren D.
calgary, alberta
"Service was great. Austin went above and beyond as he also helped me with my neighbors furnace as I am looking after it while they are away. Technicians arrived on time and worked hard all day."
danny D.
calgary, alberta
"They were all efficient and answered any questions we had."
tony M.
calgary, alberta
"Arrived on-time, answered questions, gave recommendation that made sense to me"
jane R.
calgary, alberta
"The technicians were excellent, polite, tidy and efficient. I felt that Anna likely should have been clearer on options available for the rental property, because had I been made aware of the cheaper humidifier which I ultimately got, I would have chosen it."