A1 Chesney Service Experts Reviews

"very good work iam satisfied with everything you do and when I call you for repairs etc. you come that same day or the next day. I would recommend your company to anyone that is looking for a AC or a furnace very well done very pleased with the work."

"Great information and discussion on the products. Quick response time."

"Friendly. Went above and beyond."

"We had to ask Richard to wear a mask, we have an immunocompromised resident in the home. Richard made sure to tell us how the government was trying to "keep us in fear," and doesn't believe in climate change when asked about electric options. He also broke a support holding a motor and heat exchanger In place when inspecting our system. Richard told us he would not follow up with us, as he was to busy to "chase customers." In all honesty, we likely would have purchased a system from you that day if not for Richard."

"Very professional and courteous"

"Always friendly and on time."

"The technician could not fix the issue at hand and said we would be contacted by Tereasa from the office to find a remedy for our problem almost 2 weeks later we have not heard fro "Teresa"who is to be our contact. when your company installed our furnace last fall, the installers disconnected 2 boosters to push air to the top floor, they did not reconnect to the new furnace, as a result we get very little hot air in part of our upstairs"

"We paid a lot of money to just tell us what is wrong and it will be very expensive to repair which not worth it and very expensive to replace. I do not recommend this air condition to anyone because of service and cost"

"On time, courteous, knowledgeable, and explained issues clearly."

"Danny always performs duties and/or inspections in a courteous and professional manner."

"Daniel was knowledgeable and helpful!"

"Company booked me on same day repair and took care of the customer with the utmost understanding instead of other companies whom were rude and said maybe they would be available in a few weeks"

"Friendly staff, explained everything well."

"He was so nice and helped answered my questions"

"Rahim appears to be unaware of the maintenance requirements set out at pages 32 to 34 of the manual for the Bradford White hw heater. Instead of doing the annual tune up of the furnace which I'm paying for, his notes state the furnace meets specs. He was only here 30 to 45 minutes, not enough time for a tuneup"

"timely service call"

"Our service tech is very pleasant and efficient. Great asset to your company."

"George is a great service guy!"

"George was outstanding! He was kind, patient, knowlegable, informative and helpful. He got my A/C up and running in this horrible heat!"

"Keenan is quite personable. we found his approach to be a bit pushy to the monthly payment and he was pushing to have us replace working furnaces..."

"He was very efficient"

"The estimator cancelled the promised date for installation with a very short notice. I had taken that day off and my time was wasted. on top of that the excuse was that they lost their staff and although he said he knew it since last week he didn't tell me until the night before Canada day. My family suffered through the heat wave for no good reason! Also, there is a lot of cold air leak (poor duct connection) from the new connection to the furnace."

"Able to get me a next day appointment"

"I must tell you that the technician put the wrong date for service next July. He put 2021 instead of 2022. Sharon"

"Service was outstanding"

"The man said there was not enough room to remove the tank. But there was lots of room when it was put in & nothing had changed."

"The Technician was great, but he showed up at 8:00 am instead of 10:00 am. There must have been some miscommunication. My original appointment was cancelled by A1 Chesney and rescheduled. Maybe that is where the confusion came from. Also, no one called to say he was on his way."

"As a senior not particularly technically savvy with up to date technologies, would have appreciated better assistance with the inspection process as complicated by the pandemic. It did work out in the end, deferred by a year."

"Very informed sales member. Knew exactly what we needed and phoned ahead to see if he could come early for the appointment. Great!"

"The service tech was very courteous and respectful."

"Because he was quick with showing up and he got the job done"

"I was expecting the plumber to repair the faucet leak. Instead he told me how to get parts for it or to buy a replacement and he would install the parts or replacement and credit us with the unexpected $95 charge for the 5 minutes he spent analyzing the problem."

"Fast, efficient service"

"the technician came to me without mind to fix it. he just came to collect $123.00. when he came, i explained the problem. but he didn't try to fix it. Even he did not bring sutable tools to fix or investigate the problem. all he said "contact builder". I REALLY DO NOT KNOW WHY HE CAME TO MY HOUSE. I THINK HE CAME TO ME TO COLLECT FREE MONEY."

"Amazing service considering it was in middle of heat wave. Technician was out in less than two hours to fix AC. Glad we have an A-1 Service Contract!"

"1) Sales person did a decent job in explaining service, but once the sale was made....didn't response to questions regarding after-sales support. We ended up contacting the installers ourselves 2) Technician was very professional and good, however drop the furnace coils onto our floors"

"The technician was very helpful and pleasant"

"- Morad arrived promptly - accurately diagnosed the problem - made an extra effort to immediately get the parts - successful repair."

"Had no information on what was happening, when I was told he would. I was told that some options would be presented to me by Tony, nothing was. This has been going on almost a year. Would like some resolution"

"Austin was very knowledgable and did a thorough estimate"

"Technicians worked quickly, efficiently & nice to deal with. Special thanks to Sandy for being so pleasant & looking after us quickly."

"Richard was very knowledgeable and efficient"

"Service was prompt (same day as call), complete, and reasonably priced."

"You sent a very interested technician to our home. He did a great job, was easy to talk to and quick to suggest other remedies to our furnace and A/C concerns."

"Austin was able to come early and make a very helpful recommendation for the units we would need based on our furnace and ducting set up. He is very professional but friendly."

"Technician made a somewhat veiled comment that (during this heatwave) we probably shouldnt have gone ahead with just a tune-up as A1 was busy with installs and repairs. Not impressed with comment as we booked tuneup earlier in the year for late June. We booked that date with thinking that hotter weather would not be until July or August."

"Did not expect to be able to get an AC appointment in for Monday when I put in a request on Sunday and called on Monday morning. Very quick service in a busy time."

"Very professional and knowledgeable."

"Evaristo showed up on time and carefully went through the A/C maintenance process. Not many technician take the A/C grills out before s/he run through the water hose but he did that. I think that is the right step to do."

"Despite being fully booked, A 1 Chesney was able to adjust schedules to arrange this s Service Call on short notice. I am a Senior."

"He is very professional and informative to quote."

"Problem identfied and quickly resolved by technician."

"The visit was a preliminary inspection prior to a later followup."

"Very satisfied with all the work but disapointed with the confirming of timing. We were originally given a date which i communicated to my tenants. A couple days before I called to confirm date but didnt hear back. I called again and found out day was pushed back three days. I understand things are busy but would appreciate better communication on timings."

"Technician was friendly and efficient"

"He was very polite and respectful. Made suggestions and didn't push for making a sale. Very professional and a credit to the company."

"Really like the technician that you sent. He does good work and pls keep sending him. Hes been here in the past many times too."

"still haven't seen a quote so no service rendered."

"On time arrival, complete equipment check"

"unit was installed quickly and efficiently"

"professional and always helpful"

"Technician was friendly and professional."

"Technician had absolutely no interest in repairing my air conditioner. He only wanted to sell me a new one."

"He is familiar with our setup and was very efficient in doing the checkup"

"your pricing is high and grantee is on parts only. you should be flexible in pricing"

"The day my AC was installed was great. Everyone was great, informative and polite. However, there was an item that had to added to my thermostat at a later time. Connecting with them again to find a time to come and do it was not that great. It took four phone calls and talking to the owner to get it done. The receptionist, Michelle, was amazing and tried her best for me."

"Good explanation about the products and their suitability for a the house"

"Installation of replacement AC unit was expertly and professionally performed. Installers were respectful of our home and property."

"The appointment system is convenient. The technician was on time. He was very pleasant to deal with and efficient."

"The service has always been good."

"Technician was courteous and completed requested work as expected with no issues"

"Most everything was done as per contract with professional care. A few screws were strewn about in the basement."

"Phil was helpful, respectful, and very efficient."

"The technician (Evaristo) appeared to be very qualified and was very professional. He made an effort to comment on the current issues, age and estimated remaining life of our AC unit"

"Danny is the best!"

"he brought up renting three times after i told him we were not interested in renting. he then quoted me for two furnaces and a air conditioner with out taking measurements and priced himself $5000 over the last guy, then told me that renting at this price is the best way to go. i ended the meeting."

"Service as promised"

"In the past, Philip has installed a hot water tank and water softener equipment in my home. Including replacing the vaccum breaker on my outside taps, he is extremely qualified, knowledgeable and friendly. I have had no issues with any of the equipment that Philip has installed. Thank you."

"Very efficient and professional"

"The technician pointed out our vent in basement were not closing properly explaining why the cool air did not rise to the second floor. Also offered tips about filters."

"Knowledgeable and experiencedwith product and installation. Willing to answer questions."

"The first guy misdiagnosed the issue. Not a huge deal but worth noting."

"George took the time to walk me through what he was doing and made some recommendations on maintenance and furnace filters for the summer"

"Raulo is awesome"

"Danny did an excellent job, pleasant to have in the house."

"The two techs were focused on their work while being very respectful of our household. Both were readily available today explain what they were doing and answer questions"

"My water heater failed on Monday night, I called your number and Keenan Stevens called me back the next day. Rahim and Blake arrived after hours on Thursday and installed the new tank."

"He did a thorough job, was courteous and professional."

"The guys showed up on time were very professional and efficient at getting everything installed and working properly. Took the time to explain things to me also."

"I was so pleased that he got the pilot light going. He was good at his job."

"The service tech was prompt, professional, knowledgeable and efficient."

"They spent several hours installing with nn break !! They did a good job and were very professional. THE JOB IS NOT FINISHED and no indication when it will be. Waiting on technician to come.. UNUT ADVERTTISED BY LENNOX AS VERY QUIET BUT SYSTEM IS VERY NOISEY NEEDS ATTENTION !!!!!"

"We were scheduled for a Saturday appointment and a day before we get a call to tell us you cant honour our appointment date. Then you push us out another 1-2 weeks. We waited for this Saturday appointment from April! We should gave been put on the schedule for the following Monday morning. We have been long time customers and this feels terrible of how we were treated."

"The weekend service man was fast, jolly and did an excellent job solving the problem and cleaning up. I wish I knew his name. He came on Sunday at 1:30 pm June 6"

"Still waiting for my quote, havent received it yet."

"Fast response time, excellent technician who completed the work and provided HVAC tips."

"Did an excellent job finding the problem and solving the problem but did not remove his shoes before he walked through the house."

"Quick response, great service"

"On time and seemed to know what he was doing"

"Tech had a great attitude, knew what he was doing and went about it quickly and efficiently."

"Pleasant, efficient, knowledgeable. Phil is the very best."

"The technician was good, really knew what he was doing. He also showed me how to clean the air filters on the ac unit"

"Prompt knowledgeable polite!"

"The Tech showed up in the appointment time. Did a thorough job and explained what he did tidy up and left."

"a) we were charged for a service call and diagonistics for some we already knew, and told him the compressor is functioning but the furnace fan isnt working so the air conditioning isnt getting through the house. The technician said we could get that $ back if we decide to replace the circuit board or replace the furnace. I asked for a cost for the furnace and another technician was called in to provide a quote for the furnace. So first the second guy forgot our 9 am appointment and I had to call him to reschedule. Second, he then questioned why we have a one stage compressor (which works) and a two stage furnace. He then quoted the cost of a new compressor. We told him he was supposed tell us the condition of the furnace and quite a replace cost. He called the first tech, who confirmed that. So he gave us a quote from somewhere. I still dont know if the furnace actually needs replacing. The compressor doesnt. The fan control board does. I and totally disappointed and dissatisfied. Your company installed our HVAC when we renovated the house but the service has been less than satisfactory. Im particularly angry that Im out $250 without any effort to actually fix things."

"Reuel is very professional."

"Gave good advice. Was a bit direct in questioning of previous visit. But resolved issue and helped getting setup for service plan."

"George was quick but thorough and very personable"

"Problem has still not been resolved resulting in no AC over the three hottest days of this year. I was told the Thermostat would have to be replaced and would have to be ordered. This system, including the Thermostat, was supplied and installed by A1 in 2019. I am amazed that a part of this nature would not be in A1's spare parts inventory. Also given that the thermostat is still fully functional I am wondering whether a software update is required versus the full change out of this device (iComfort S30 Ultra Smart Thermostat)."

"Morad was the technician that finally solved the problem. It took 3 technicians 3 different times to come and figure out what was wrong though but I give this rating because all 3 were great to deal with."

"We did not have anyone home to meet the Tech. so we made arrangements with A-1 Chesney how to access the property and take care of the service required. They are very trustworthy and we have been using them for all our 3 homes."

"Company provided a tech when most other companies were scheduling out 1-2 weeks; during this time of higher heat; Danny was very personable and friendly; knew his stuff and was quick and efficient."

"Phil is an excellent representative of A1 Chesney. A great worker, pleasant, knowledgeable, he is the best. I have been a customer of A1 Chesney for the past 20 years, and have always found that they give the best service."

"The technician who came to help yesterday (who's name I did not get) was able to help very quickly. The minor prior issues we have had with service were minor in nature, and for the most part have been resolved."

"He was excellent and wish I could have remembered his name. Made sure to social distance while he was completing the work. Did a great job making sure that everything was in great shape before he left."

"Both were very friendly and explained everything in non-academic terms"

"Robert was on time and neat and tidy"

"Very friendly, very helpful"

"Very kind and was not upset by our little dog"

"Excellent service."

"Very knowledgeable, well spoken when explaining his assessment and a well thought out potential process of elimination to determine the cause of the problem."

"Craig explained things well and gave me confidence he knows his business."

"Very professional timely fast, new his equipment and a nice person"

"prompt, courteous, thorough"

"Technician was ahead of schedule, attentive and friendly"

"RP told me A1 Chesney office would mail me my receipt of payment. A week later have not received. Also humidifier Filter#10 would be what I would look for. Did not find at Lowes. Any other locations to find them?"

"Quick knowledgeable response."

"The technician was on time, efficient and explained the problem. Parts were required and he put them on order."

"George was very good at explaining and checking the zone heating system. He noted some items that appeared to be odd wrt the initial installation. Some he was able to address, but is now checking with service experts to understand these other items."

"Danny works so hard to diagnose the problem and doesn't give up until he finds the problem and fixes it."

"Guy was great!! Answered all my questions and very helpful."

"From the time I called until the time the problem was resolved was very short and therefor very good."

"On time, looked for ways to save me money, clean and efficient working, willing to let me, as a non-plumber see what he was doing so I could learn, friendly, did great work and made offers to look for additional opportunities for us in the plumbing world."

"Quick execution of order"

"His advice on how to position the valve controlling water flow to the humidifier was contrary to another of your technicians which has serviced the unit in the past and the furnace was not switched over to summer operation nor did he asked if I wanted it that way."

"The two technicians who worked on replacing my two furnances worked hard for the two days they were here"

"Rahim was very professional and knowledgeable tradesman experienced plumber."

"Phil always does a complete job, explains everything he does, and is my "go-to" guy."

"Done professionally and in a short period of time"

"Robert was very thorough and explained a lot of the service done."

"No itemized pricing for AC install. No written/printed info provided on AC model choices or Lennox brand info and specs. Visit too long. A short inhome inspection and consult then detailed estimate emailed later is preferred method. consult I h"

"I have no concerns but I have no way of knowing how well the work is done. I'm not the technician so I trust all was done well."

"friendly, courteous, and answered questions effectively"

"Arrived on time. Did the work. We still think the service is expensive."

"Happy guy polite"

"Responded quickly, had some trouble diagnosing problem but stuck with it and finished the job the same day."

"Where do I begin? Phil was professional, considerate, extremely knowledgeable, pleasant and punctual. He was patient and took time to answer all our questions making sure we were comfortable with all that was being done and offering suggestions to improve our system. Rahim gave us excellent work too and we're very happy with all that he did."

"Rob as very friendly and informative."

"Showed up on time, and completed work on time. They were courteous and respectful. Did a good job of clean up."

"The work is not complete yet as a plumber needed to complete the humidifier installation. Ive scheduled a tune up maintenance for my Rheem waterless tank on May 3, so plumber who will do the tune up will complete the humidifier installation."

"Reuel has serviced furnace two of the three prior service appts. He conveys a level of ownership of the good operation of our furnace that I appreciate. He is knowledgable and he and I communicate well"

"Danny was helpful and when he realized the light bulb was burned out over the hot water tank, he offered to repair it!. Super helpful"

"Showed up on time Explain what the problem was"

"Austin was very knowledgeable and polite."

"Too expensive product and providing misleading information."

"Arrived on time, COVID protocols followed, installation professionally done, very satisfied with new hot water system"

"We were pleased with Evaristo's annual maintenance service of our furnace. He was professional and personable. He also answered any concerns we had regarding the furnace."

"No feedback provided to after several days of visiting my house and promising to give me quotes for Air Conditioning and other things."

"Our plumbing is pretty old (35-40 years) and complicated by numerous modifications by previous owners. Rahim was able to assess the complexity; offer a solution that streamlined the situation; and create the necessary parts. The result also provided increased space under the kitchen sink."

"Installed Lennox furnace and thermostat. AC unit is being called when the system is in Heat-Only Mode and even while the system is off. 3 weeks later and A1 Chesney is unable to rectify. Humidistat was reconnected incorrectly resulting in water running continuously regardless of whether the furnace fan was running."

"Knowledgeable, friendly and cost conscious plumber."

"Did a great job more than we where expecting."

"Technician arrived on time. Technician understood problem & parts required. Technician promptly obtained & installed parts. No heat problem solved."

"Both Phil (re Tankless Water Heater) and Anna (re new Furnace) were a pleasure to deal with, knowledgeable and readily available to answer any questions I had after our initial meetings (on April 13 -Phil, and April 14-Anna)."

"Tech continued to press me to go with a rental option. I repeatedly stated that I wasn't interested. Once should have been enough."

"On time very polite and knowledgeable."

"Great service from Rahim."

"Fast response and solution to problem"

"Installer professional, courteous, knowledgeable and all around good at what he does."

"Michael was knowledgeable, thorough, helpful, punctual and efficient."

"Excellent work and very conscientious"

"Technician was very friendly but spend to much time chatting. Under the covid circumstances, the time on the site should be kept a short as possible. I was also not comfortable with the mask he was wearing. I think the company should be providing their employee with masks that are a much higher standard than what I observed your employee wearing."

"He seemed thorough, polite and friendly"

"Knowledge. Pleasant."

"On time, thorough. Informative."

"The technician looked cursorily at the furnace and said nothing could be done to repair it, we needed to buy a new furnace."

"Work done efficiently."

"Good thorough job."

"Professional service technician."

"Easy to work with & explained what was going to be done."

"Scott was professional. competent and knowledgeable. He was respectful and courteous to our tenant."

"Technician was very thorough."

"Danny was very good"

"Was very pleased with the service I received from Wahab, Blake and Anna. They were very courteous and respectful and completed the task on time. We have dealt with trades before and felt that A1 really exemplified great customer service by being friendly and patient. As a customer I pay particular attention to my interactions with team members and look to see whether they are attentive, understanding and responsive to my needs. Customers aren't usually familiar with the technical aspects of heating/HVAC, so we need to understand what the issue is and why the proposed solution is the right course of action. Often times this will require a replacement of units which can entail a significant expense for some, so it is important that Customers are making an informed decision and not being subject to sales pressure due to a lack of understanding or possible health risks. Walking them through the options, without pressure goes a long way towards a great customer experience in this industry."

"Fixed the issue right away and explained what caused the problem"

"Technician wonderful!!!!"

"Explained what he was doing, phoned for assistance on issues he was trying to solve, was friendly and knowledgeable."

"very polite, went right to the job to complete"

"He knew what he was doing"

"- parts are on order, but no has followed up to advise on how long it will take to get these parts yet... That would have been a better client experience. Not the tech problem but A! Chesney should have done this for the client experience."

"Quick, prompt, and respectable service."

"Quotes did not go into any detail, given a price, but I have no idea what I would actually be paying for, what make and model are the units? How many BTU's? What is the SEER? How many DBs? Its very difficult to even consider choosing this company when you dont get any specifics to compare to your competition, especially given that your price point was significantly higher than others. If you are charging more I should be able to see why I should consider paying more. If it is better quality equipment maybe it would be a consideration."

"The work was very neat and the crew left things in great shape. They were able to remove the old furnace with very little damage to the floor, something I didn't think they would be able to do."

"Technician came on time and fixed the problem"

"Courteous, professional & knowledgeable techs."

"Took a long time for the technician to come and I had no info on this till I called a second time, about 2 hours after the first call."

"Product knowledge sharing, professionalism and the A1 Chesney, club membership scheme."

"Prompt and efficient service, honest recommendations, professional, courteous, clean, friendly service"

"Friendly"

"Austin and installers were courteous and polite."

"Scott was very helpful in helping me make great choice for furnace and ac unit"

"You asked for my opinion"

"Attended on time, did the job quickly and efficiently."

"The crew were respectful, informative and really friendly."

"Friendly and knowledgeable tech"

"The install was very well done and in safe way in this COVID climate."

"he was courteous and efficient"

"Very responsive. Solved the problem."

"failed to fix problem, grossly overcharged"

"on time, accurate quote, completed job in a timely manner."

"Not sure the reason for the appointment was fulfilled. The technician came to replace a temporary plug which was not the correct one. He said the temporary replacement incorrect plug hadn't leaked, so he didn't replace the incorrect plug with the correct one he brought with him. This is a concern, thinking about this after he left."

"The furnace installers (Abdu/Joe) did a fantastic job! We were more than pleased! Work was completed in good time and clean-up was great. Thank-you"

"The Technician was amazing! What I did not appreciate was having a sales consultant come to my home. I called A1 Chesney because something was wrong with my furnace. I didn't ask for a quote on a new furnace or for parts that do not replacing right now. Nothing ended up being wrong with my furnace but so much time was spent discussing how bad the brand of furnace we have is. A sales consultant trying to convince me that parts that made noise needed replacing and that my 10 year old furnace should be replaced with a $5500 furnace. Had I known that I was going to have a sales consultant come to my home I would not have called A1 Chesney. It was more of a sales call then someone coming to look at my furnace which is why I called. I really liked Jamil, the technician that came. He was great!! But because of the sales consultant tactic used by A1 Chesney, I won't be calling again."

"Very professional and so personably"

"The technician was very knowledgeable and friendly."

"had no issues with work done"

"friendly good service"

"Everything was fine!"

"Very thorough"

"Andre was very thorough and explained the problem and solution perfectly"

"George identified our problem, corrected it, and our furnace/thermostat has been working fine now. Everything about the service was handled very professionally."

"Impressed by the level of professionalism"

"Efficient and very informative technician ."

"Tech was friendly and quickly found and solved the problem"

"Anna was very pleasant and informative. Any questions were answered and her knowledge gave me confidence in using your company."

"Danny was very knowledgeable and patient. Problem was resolved."

"Richard was very knowledgeable and creative in his presentation."

"tech was professional and did his job in given time frame"

"Michael was thorough, pleasant, down-to-earth, and did NOT try to sell me new products or services. He took time to tell me realistically about the life expectancy of my furnace and hot water tank, as well as recognizing I am satisfied with them and have no desire for the latest, greatest gadgetry."

"Extremely prompt. Arrived within 30 minutes of calling on a Saturday. Very knowledgeable and experienced. Very friendly."

"Very friendly and straight forward"

"I had scheduled an appointment time from 2-4pm, and confirmed this the day before, but the technician came around 11 am when I was not at home"

"Richard was easy to chat with and provided answers to all my questions"

"Sales person was knowledgable and helpful."

"professioanl work"

"We were extremely happy with the professionalism and knowledge provided to us. This helped us make our decision with confidence."

"Friendly and professional technician Provided clear and concise status update on equipment"

"The problem was assessed and corrected expeditiously."

"It ended up that the problem wasn't solved."

"Technician did a good job of however humidity damper pad light was in after service and both need to be changed.. need anther service. Also no shoes are allowed in my house at all anymore. Even with shoe covers, hardwood covered in dirty footprints and brand new carpet had mud and gravel in it. That was upsetting."

"Our technician was very professional and addressed the maintenance for our furnace."

"on time polite"

"Robert was very good at his work and fast to come to solve our problems"

"Didnt get correct info at the time of signing contract. I couple of details, which cost me an extra $650 arose"

"Appreciate the quick response time when my furnace was broken"

"Someone answered the phone quickly, service was fast, the tech was pleasant, was respectful of COVID."

"Technician was quite willing to discuss any questions or issues that we had."

"Always glad to have Mr. McCallum looking after our HVAC equipment."

"Same day service, problem solved, advice given!"

"Quick response and willing to show up on a Friday night."

"The diagnosis of the unit has been rushed. Maybe due to the cold weather..."

"Pricing is very expensive"

"pleasant and answered all questions"

"Prompt service"

"Hard to get 10"

"Initial phone help was efficient and polite. Technician called soon after and came quickly. Very polite, gave a full explanation of what he was doing. Work completed quickly and completely."

"The technician was fast, honest, and communicated very well."

"Very good service man."

"Nothing to do with the technician (everything was fine with repair/install). The lower mark comes from the time it took to receive the part and to get it installed (almost 4 weeks!). Also, we inquired (2 weeks in) as to the status and no info could be given. As well, there was no heads up call given on installation day. We also had requested a quote for a new fresh/cold air intake system for our furnace and never heard from anyone from your company (until our tech arrived and he gave us the quote). Overall, the customer service was quite lacking. I cant help but think that, because this was warranty work on a failed part, that priority was not given. In todays world ... even with COVID, I find it hard to believe that it takes a month to acquire and deliver a part (no matter how old it is)."

"Knowledgeable, thorough"

"Fast and efficient resolution. Friendly technician."

"Because my problem is not solve"

"If e get another survey about HOW DID WE DO? I am going to scream!!!! what a crock... it TOTALLY ruined my experience and now I am considering going elsewhere because I hate this kind of crap."

"Easily solved issue. Arrived immediately"

"Came on time and was efficient in dealing with issue."

"Quick response , excellent service & knowledgeable technicians"

"The technician was thorough and knowledgeable"

"The technician very quickly got to the root of the problem and took steps to ensure that it would not repeat. He then did some routine service work. He was mannerly and a clean and tidy worker."

"Professional. Offered monthly service solution. Answered all questions."

"The service was prompt and professional."

"Very prompt service."

"Chesney service was prompt in -30C weather. The problem was quickly identified and a temporary solution was provided."

"Because of an inexperienced scheduler (who took a long time to find my information ) the technician didnt come out with a needed ladder on the first day. So he dealt with one issue but then I had to call back and schedule a second appointment thereby having to wait an additional 2 days for the most urgent of the issues."

"timely and quality service"

"From the woman who took my call to the technician, I could not have asked for better service. Both were friendly, able to help me in my time of need; technician told me exactly what was happening."

"Rahim was courteous and professional. Respected our home by changing into slippers and maintained social distancing. Rahim left our humidifier and furnace area cleaner then when he came and we would strongly recommend Rahim and Chesneys for all plumbing needs"

"The technician is very professional and polite. He did a very good job in fixing my high efficiency furnace."

"He was lying -- He told me to replace whole motor. When he came back to replace, he just came with a small box. I asked me where is motor. He said in his car and told me he tested the motor which was working well. I observed his work. he just replaced a small part with the part in the small box. he said this is problem.. He never mentioned the large motor. He charged me 510 dollars for 0.5 hour work. I am unsure if he is over charging."