A1 Chesney Service Experts Reviews

"As the repair was not completed and the technician indicated to my husband that someone would get back to us to rebook a completion, no call was received. I phoned you on Wednesday and the phone rep said he would contact the technician and have him get back to me. As of the end of the day today, nothing has happened. We require this completed asap as a sprinkler blowout had to be rescheduled,"

"The gentleman knew what he was doing. Came and fixed efficiently in a very timely manner."

"On time and very thirough"

"Great service provided by Phil and Chris. They both did an amazing job installing our thankless water heater."

"did the job he was set to do."

"Very satisfied"

"Danny has always been a great tech and very helpful when discussing heating and cooling maintenance."

"Your company was very quick in providing service. Both Aaron and Chris were friendly and knowledgeable. And Chris fixed the leak!!"

"The technician (Jimmy??) was very knowledgeable about his craft,, cleaned up after he finished his work, very pleasant and explanatory. He can come to our place anytime. Thank you."

"You just came out to verify the model and the serial #s. you had no parts. There was also work I requested for my refrigerator. Fix the door. Replace the spring and chane thr water filter. There was no indication this was even scheduled."

"Russell was very thorough.Very friendly and explained everything he did and why he did those things."

"Because Russell was polite, explained everything that I needed to know."

"Quick, efficient and explained fully as to the work that was performed."

"Evaristo arrived in a timely fashion, after hours. He gave us good advice, was courteous and knowledgeable. Cale was very knowledgeable and thorough in his sales information."

"Raoul is knowledgeable, thorough patient and detailed. Extremely helpful and responsive to any of my questions."

"Very satisfied"

"Rob is always great and friendly"

"Very knowledgeble , friendly staff"

"Knowledgeable & efficient"

"Quick response to my call"

"Your technician was efficient and friendly."

"Sales to installation great service"

"they handled the job on time and quickly."

"Very professional."

"Handled things quickly and efficiently"

"Answered all my questions very well."

"On time. Very efficient. Answered all questions."

"The technician was polite and help, have good knowledge of the works"

"Craig provides Great explanations to us for installing new products."

"After 3 service calls for the same problem, the new technician was able to finally resolve the problem."

"Looked after everything for me in a prompt and timely manner. Very professional and helpful."

"We had our first ever gas leak in the house. It really scared us. Your response was very quick and efficient. We felt so relieved. Thank you."

"Satisfied with work"

"Technician was efficient and professional"

"Satisfied"

"The Service Technician was very polite and possesses a true professional attityde."

"They were knowledgeable, fast and efficient."

"Very pleasant courteous and well done"

"Tech was on time, polite and professional. He provided a thorough explanation of services rendered."

"Straight forward answers"

"Serviceman very professional and friendly. Arrived at the expected time."

"Extremely responsive with technicians at the house within hours."

"Skilled technicians for challenging furnace jobs. Amazing customer service - following up on questions and making sure the job gets done, and right."

"Always on time, efficient and gives us the details of any findings - repairs, parts, prices and so on."

"The service person was on time, introduced himself to me, was efficient and pleasant."

"The young Journeyman or Apprentice was thorough in his explanations and very pleasant. He inspired trust and confidence in me."

"Great work."

"Friendly, clean, on time."

"Jordan was right in time and very pleasant"

"Well I didn't appreciate the water mess that soaked the floor and studs in the furnace rook. Maybe next time only the water tank people should be responsible for the changing over the water softener cartridge."

"Technician was on time, friendly and knowledgeable. He explained all services he provided for me."

"Was charged something other than what was discussed in the phone and it has not been discussed or agreed."

"He installed and programed my thermostat as I requested. He was very patient dealing with me signing into the account from while being in another city. He did some assessment of the heat not working and thought it might be the control board but then he called back the next day to say he thought it was a problem with the way the thermostat was programmed. He returned, fixed the issue, and didn't charge me. Excellent customer service."

"Richard was absolutely excellent. I had many questions , and he patiently and thoroughly answered ALL of my questions. He spent extra time doing this, explaining things, and making sure that my questions were answered, which a appreciated very much. I am 100% satisfied with A1 Chesney and the service call by Richard Gough. I'm just not satisfied with the furnace BRAND "Lenox", and i wish Chesney would offer other brands. I currently have a Lenox furnace and am looking to replace it due to a high pitch ringing sound that it started to have over 10 years ago. Noone has been able to fix it despite spending lots of money to try. So I had Richard come over and talk to me about this and explain the benefits of the new furnace. I was very happy and satisfied about this. HE was so helpful and everything he said made sense to me. But with any large purchase, (and because I'm on disability/low income), I take my time and do research on expensive things. After reading the reviews of the new furnace Richard recommended, a few people report the SAME ringing with that furnace! So I have decided not to go with this purchase ( at this time anyway). I continue to look into it further, and read more reviews to get a full picture of the reviews. But this is very frustrating about Lenox furnaces, and I wish Lenox would address this. This is not reflective of Richard in anyway, he was EXCEEDINGLY helpful. If I did not have a brain injury, and if I was not so affected by sound, i would have gone through with this purchase. But I really need a guarantee that spending money on a new furnace will guarantee no high pitched ringing sounds. so i will continue to do a bit more research. THank you Chesney for everything!!"

"He explain some technical. Function of furnace"

"The furnace chesney installed kept breaking down, - 4 times in 3 years - and now that it's off warranty I'm forced to pay a monthly fee in case it breaks again. Complete rip-off."

"I was scheduled between 12-2pm based on email communication. However, no one showed up and I called to be told my appointment should be 2-4pm. The technician did come during this window and worked until after 5pm try to fix the issue. Due to the weather getting colder, I am not able to test it out if it is fixed entirely at the moment."

"Charged me 125 to tell me I needed duct cleaning."

"Richard was absolutely excellent. I had many questions , and he patiently and thoroughly answered ALL of my questions. He spent extra time doing this, explaining things, and making sure that my questions were answered, which a appreciated very much. I am 100% satisfied with A1 Chesney and the service call by Richard Gough. I'm just not satisfied with the furnace BRAND "Lenox", and i wish Chesney would offer other brands. I currently have a Lenox furnace and am looking to replace it due to a high pitch ringing sound that it started to have over 10 years ago. Noone has been able to fix it despite spending lots of money to try. So I had Richard come over and talk to me about this and explain the benefits of the new furnace. I was very happy and satisfied about this. HE was so helpful and everything he said made sense to me. But with any large purchase, (and because I'm on disability/low income), I take my time and do research on expensive things. After reading the reviews of the new furnace Richard recommended, a few people report the SAME ringing with that furnace! So I have decided not to go with this purchase ( at this time anyway). I continue to look into it further, and read more reviews to get a full picture of the reviews. But this is very frustrating about Lenox furnaces, and I wish Lenox would address this. This is not reflective of Richard in anyway, he was EXCEEDINGLY helpful. If I did not have a brain injury, and if I was not so affected by sound, i would have gone through with this purchase. But I really need a guarantee that spending money on a new furnace will guarantee no high pitched ringing sounds. so i will continue to do a bit more research. THank you Chesney for everything!!"

"Very friendly serviceman but Chesneys forgot to call us to arrange an appointment for the service call"

"Called ahead, prompt, familiar, friendly, respectful, helpful"

"Excellent timely service. Great workmanship"

"Russell the lovely young man who came to service my furnace, was patient and kind while fully answering questions I had about how to operate my system most effectively. He wrote down a few tips as well as putting a diagram on my furnace and humidifier so I know which direction to move the damper for winter and summer"

"He explained everything he was doing."

"furnace kept breaking down under warranty, now I have too pay an extra 13.00 a month so I don't freeze."

"Workman was very professional. Knew his business and was familiar with the hot water heating system we have in our house. Gabe us reasonable options to consider, and proceeded with the work as authorized by us. Follow-up appointment made with him to fully inspect and clean the boiler grates, controls, and peripherals."

"Cathy who booked my appt and was very helpful and pleasant the technician was nice and gave me some advice"

"Knowledge of products"

"job done perfectly, efficiently, quickly"

"Friendly estimator"

"The work was performed in a timely, professional manner, and both Danny and Chris were friendly and respectful."

"HE DID A GOOD JOB."

"Jamil, Dan Redding, and the English,am (sorry forgot his name, unforgettable), Jail looked at furnace with interaction with the others. Dan and associate were extremely informative with info regarding furnace, A/C's, water heaters and softeners. Very personal reps for your company. Felt very comfortable with their knowledge and the three in our home."

"On time Explained everything Pleasant"

"We have had this service for years and never did they leave the air filters behind on our front porch they have always disposed of the old air filters"

"Very friendly tech and informative about how to use our air conditioner and getting a cover for the outside unit."

"Excellent service by the sales rep and the installers. Polite and knowledgeable, completing work in a timely and respectful manner."

"Second time technician was out for over 2 hours for the same issue. Issue still not resolved."

"The service provided was a described"

"Tech was very good, explained things in great detail. Very good"

"Courteous, Professional, Knowledgeable Representative."

"Consultant gave honest appraisal of the situation"

"Because of staff primarily and Chesney s reputation"

"Expert and friendly service"

"I ended up purchasing from another company."

"efficient, courteous"

"Good job thanks"

"Rob was fantastic!"

"Technician did what needed to be done, explained hat he had done and completed his job efficiently."

"Extremely convenient, same day service. Very helpful, knowledgeable technicians, found the problem and fixed it. Also very fairly and affordably priced."

"Great service great technicians"

"Russell arrived promptly. Serviced the furnace. Explained what he had done. Completed the form for the next year's contract. Made an appointment for 2024. He was polite and efficient."

"On time, quick, efficient & friendly"

"I was sorry the tech who usually comes was not here. The one we had was hard to understand and he was very abrupt, almost annoyed. He said he would book our next appt for us but did not. I followed up and booked it."

"very polite and professional"

"The technician was knowledgeable, courteous and kept the workplace clean."

"Ecellent service. Thanks"

"Fast response, professional advice"

"It was a solid install experience."

"Austin was informative but I feel that he could have provided much more information regarding my situation given the size my house."

"Craig was wonderful to deal with in the quoting and decision phase. He was knowledgeable, professional and helpful. Riley and Noah came out a week later and did an excellent job installing the new furnace and heat pump. They treated our home like it was their own, taking care every step of the way. They were very professional and open to questions and suggestions. The best compliment that I can give is that I would highly recommend them to anyone having an HVAC system installed. The Lennox system is very quiet and cools our home quickly."

"He was great at when he did. He explained things well."

"Arrived on time, had the required equipment solved the issue quickly."

"Craig was very curtious when he came to my place and explained what would most likely be required. Waiting to hear back from him or someone from your company to provide me with the additional information that the board requested."

"good service"

"The employees performing the work were fine as was the sales representative. Our issue was with the Toronto office changing a contract after an agreement between customer and store was made. This is illegal and enforceable."

"BOTH GUYS WERE FRIENDLY AND BUSINESS LIKE. SAID WHAT NEEDED TO BE SAID BUT GOT TO WORK ASAP."

"There was an explanation of what was required and what was done to effect a repair."

"Very throughly done"

"Very complete check-up"

"good communication from sales to installation"

"Aaron was super. Years of experience and found a part for an old system that worked. Apprentice Chris explained a lot of things about the system of which I had no previous knowledge"

"The technician was professional and did an exceptional job"

"The initial visit was within an hour of my call. The tradespeople were polite, friendly, punctual, left the work area clean and the plumber was very knowledgeable and professional. He took the time to explain the new tankless water heater and water softener to me."

"Tech knows what he is doing."

"Arrived on time - technician and sales rep were friendly and informative"

"Technician is very knowledgeable, helpful and polite"

"Technician was excellent, explained everything well, and gave me some tips for the future"

"Quality service"

"The technician was polite and helpful. He was also very busy and had to take many calls while he was here."

"On time, explained everything clearly and great service"

"Excellent service, knowledgeable staff, professional technician."

"Great treatment that did the install for my furnace replacement, very professional and actually care about the work they do"

"Took time to explain all the details and gave an informed recommendation."

"Issue only partly resolved. Very difficult to understand technician."

"The A1 Chesney technicians are always very professional and personable."

"Prompt, professional, good communication"

"The technician is an expert he did an excellent job. He is punctual he show up on time and ready to help. I would recommend ai as a heating company"

"Arrived early - friendly - explained very well at the end"

"On time, kept me posted of activities, very professional and friendly"

"Raul is very efficient and checks everything"

"Technician was very thorough."

"On time, friendly and completed job in reasonable time."

"Excellent Workmen Service"

"Went above and more. Glad to have a tech that clearly communicates the issues and how they were solved."

"the company is a pleasure to deal with on all levels of service I required. thank you."

"On time and very informative"

"Russell was friendly without being intrusive and he was very efficient, got the job done and was out of here in no time."

"Extremely knowledgeable and proficient worker. Understood and quickly diagnosed the problems with my dual boiler hot water heating system. After acquiring the needed replacement parts, he diligently went about making the repairs, and then inspected the entire system to assure it was functioning properly."

"The serviceman provided Was Russell and he did a great job George has always been my provider ans he is excellent apparently he trained Russell And he did the same kind of job .. very professional respectful and went out of his way to help me out by going to store to get batteries for the thermostats Outstanding!!!!"

"very lickly to keep using."

"I have been happy with the company since the installation of the furnace air conditioner and hot water tank I get them serviced once a year and have had no trouble with any of them."

"Very happy with the repair work done by the service tech. Had to follow up with the customer service several times if the replacement parts has arrived."

"Responded on the Friday of a long weekend. Worked around a burnt out part and got it up and running while we wait for a replacement part."

"Courteous Technician. Recognized an issue with the thermostat and has ordered a replacement"

"Very professional."

"We had good discussions but not on all the details in the quote. I was looking up the equipment that is in the quote and I will need to talk with him to make sure I understand what he has written down."

"On time & tch explained what he did & why. Only "complaint"is would suggest you contact customer a day or two before apptment rather than 30 min before arrival."

"Rob knew what he was doing. Found the issue with my air conditioning and fixed the problem quickly. He was very pleasant while doing the work."

"Russell did a detailed check on the furnace."

"Technician was here on time and explained what he was doing."

"Timely, clean and professional."

"Timely, polite, qualified, and extremely knowledgeable personnel -- including both Raoul and Craig. Plus, very forthcoming and helpful with comments/explanations."

"The technician had no clue what he was doing, which ended up costing me $390 and still didnt fix my problem, the other company fixed the problem in 30 seconds."

"Excellent work and professional people!"

"Russell was pleasent and knew what he was doing."

"The technician came on time, was friendly and fast."

"Good service"

"Really great job by Robert when he came out to fix the issues left after the install. Disappointing that the install wasnt done properly and the even the other techs that came out before didnt see the issues either. But Robert was great and fixed them, now our AC runs like it should have since day 1 and we have to get used to how cold the house actually gets now that it is working properly haha"

"Service technician was professional but friendly, as always. Great service I believe."

"I ordered an air conditioner and was given a heat pump with no choice or warning. I was charged $200.00 for under 4 feet of cover for wiring outside. I was told I would get 10 years parts and labor--I got the parts warranty but no labor."

"Good: Showed up on time and got job done. Happy with initial consult. Happy with units functionality. Bad: Left a mess. Electrical wires, zip ties, extra brackets, etc were left in yard around fan units. Left a broken piece of wood and splinters in utility room. Got spray foam on sports equipment. Tracked dirt into house. Some confusion about electrical inspection: installer said electrician would be calling to setup inspection, but hasnt. Looks like I just need to book with county."

"Plumber arrived in scheduled time window. He was very courteous, friendly & professional in his job. Explained the scope of work to me."

"It was Friday noon of a long weekend when A/C went out. As we are on the ongoing contract, a technician came by at 7pm and had it back up and running within the hour. A burnt relay, but he managed to bypass the problem and although it will need some further attention, he talked me through it all and made it work. Very pleasant and very professional. He then double-checked that all was ok on the inside as well as the outside... what more could I possibly ask (other than a free new unit... that is in the lottery ticket!)"

"Technicians are always very personable and provide professional service."

"Was quick response when I phoned and fixed within the hour"

"He did a good job thanks"

"Friendly, helpful efficient."

"everything works with comfort"

"Came back for a second appointment call to fix my issue at no cost."

"Technician was friendly and considerate of my home."

"Excellent work done in timely manner. Arrived on time and work was done efficiently."

"Technician was very helpful and courteous while quickly diagnosing the problem."

"Professional, polite, and thorough!"

"Able to fit me in on short notice"

"A service rep came out in a very few days to assess our problem...leaky hot water tank; and within a week it was replaced. Our service rep (Aaron) was knowledgeable, friendly, and gave us the information we needed about all of our options. He was open about our choices but not 'heavy-handed' in any way...which we appreciated very much."

"We are still waiting for a part so the repair can be completed"

"Excellent"

"Polite efficient friendly professional."

"Prompt service. Answered all our questions."

"The jury is still out. The weather has cooled and the AC has not been required for the last few days. I also want to know that it will work beyond this summer."

"profesional ontime and resposive to questions"

"The purchase and installation of a Lennox air conditioner went very well."

"Tech was prompt, clean and respectful. Did a nice check and cleaning of the air conditioning unit."

"Rob explained what he would do and was very thorough with the job."

"Quick efficient and helpful"

"Cale, Alfred - installers, Kevin - electrician, Mike - pivot person I had a split air conditioner installed. Initially there were problems with how it could be done. There were wiring concerns. After much consultation amongst the 4 men they came up with a new plan. The problem solving abilities of these 4 employees was impressive, as well as the calm manner in which they approached the situation. They showed respect towards one another. They also preserved to finish the installation on time even though the weather conditions were not favorable (hail & hard rain)."

"I felt like the tech did his best to find the issue and tried to explane everything to me."

"It was a good experience, one issue with a water leak that was quickly repaired, otherwise it could be a 10. The young guys performing the work did a good job, the tech that responded to our service call after the leak was excellent and the repairs were done quickly. We understand that issues often occur when people are busy."

"When I mentioned that when your electrician wired in the ac unit he used the wrong breakers, ( noticed by the county inspector), he said that you were not responsible for this. I disagree."

"The technician explained thing very well and we think he fixed the problem, but he left a piece of equipment behind. The accounting system is very confusing."

"On time and efficient technician"

"good service and communication"

"Excellent service and consult for what we are looking for"

"Prompt and efficient service."

"The technicians were very professional and willing to accommodate our work schedules. They were efficient but still took the time to ensure we understood how the system worked before leaving."

"efficient and helpful"

"They gentleman providing the quote was knowledgeable and provided a full range of quality and price options while the installers were professional and courteous."

"Very courteous. Very punctual."

"Technician came on time and did the work efficiently."

"He knew what to do to resolve the shutdown reason, quickly did it, and confirmed a possible cause."

"Latest tech was good. Just upset and rate as I did since the wrong size damper was ordered so we are delayed further with higher electrical bills."

"Erin was outstanding in servicing our furnace and water heater. I especially appreciated his advice on how to get longer life out of them. He is friendly and a great communicator!"

"Russell did an excellent job, and so did Amanda on the phone"

"we still have the sudden blasts of cold in our bedroom and dont know how to adjust and get balanced cooling."

"Very responsive, technician was very knowledgeable, friendly & professional"

"Outstanding fault-finding investigation - extremely thorough."

"Prompt Response, very Professional, fast turnaround time."

"I found the service to be very good service when setting up the appointment and Richard to did the assessment arrived on time and was very professional."

"Didnt change the humidity filter. Gas line crossed in front of humidifier cover so it is difficult to open or remove"

"Didnt change the humidity filter. Gas line crossed in front of humidifier cover so it is difficult to open or remove"

"Original booking was for May however I was advised equipment being installed had not been received. It wasn't until I followed up in July that service was rescheduled and it sounded like equipment had been received some time previous to my call."

"On time, did the work."

"I've always found the Chesney technicians very professional and personable."

"Cale was great. Gave me a call and got us in for install within 24 hours. Super friendly and efficient"

"Knowledgeability to resolve the issue. Set-up and explained the nest. Tips on running the ac unit and nest."

"very nice and professional team members."

"Abc"

"On time and good service"

"They pretty much confirmed my findings plus gave me better understanding of structure inside furnace"

"Our guy was really knowledgeable and explained everything in detail."

"On time..both the service and sales personnel were on time and very professional. They approached the issues and explained the problem immediately."

"because he fixed the item in question."

"Technician quickly took the reset action required and heating of the water tank was greatly appreciated."

"Nothing done to fix problems"

"knowledgeable capable thorough helpful responses to my questions"

"Had another company clean ducts and they suggested cleaning the air conditioner. I was told that the capacitor was going and that other vendor should have noticed that even last year."

"Arrived on day and time previously arranged. (I appreciate the advanced confirmation call, also.) The technician was respectful and did the required work promptly."

"Hot water tank was leaking July 3 (stat holiday) Plumber arrived July 4 and confirmed replacement required and acquired tank and replaced same."

"The representative taking the information for an appointment was very helpful as was the booking rep. The representative giving the quote was on time and very knowledgeable. The only drawback was when I mentioned that I wouldn't be buying that day, it seemed like there was some loss of interest."

"I was impressed with Russel's commitment to his work. He was knowledgeable, thorough, and explained the paramiters he was diagnosing. He communicated well as we had continuos dialog during the time he was here."

"The estimator, Craig, was on time & answered all of our questions. The technicians, Cale & Alfred, showed up on time & were very efficient & answered questions as they arose. They tidied up nicely after themselves."

"Representative arrived on time and repairs fixed the problem."

"superb technician, timely service"

"Arrived on time and performed the inspection as expected."

"On time, courteous, knowledgeable, very nice tech, very experienced."

"Install crew very good to deal with, professional, and got the job done and on their way."

"Condensor was dirty, Technician was asking us the home owners for Hose , water , cleaning tools etc, we supplied what we could but dis not have everything technician, if i am supplying all the tooks and equipment to clen the condenso then what am i paying for i might as well as done it myself, scondly i can dee condensor is still dirty i should have taken pictures, why would you technician show up with inapropriate toolonf asking the home owner foe the equipment A1 Chesney should have supplied, i own numerous air compressor companies, have over 15 service technicians driving around fixing air compressors all over Alberta, we supply all tools, we ask our customers for nothing, we spend the money, buy the proper equipment for our field service technicianms and charge accordingly for services provided, my # one request for this service call was to clean the condensor yet the cooling fins are clearly still not completely cleaned which appears your tecnician din dot even remove the Condensor mail cooling unit to properly do the job, then the service report virtually had no detail of what was done! my son asked the technician to start addind details as to what was done on the service of the equipment as he knew his father , ME! would lose it if i saw no details of what service was performed! my service technicians reports are very long, very thorough and very detailed!"

"The workers were punctual, polite, easy to approach and always let us know what they were doing and what theyd being doing ahead of time. They were very professional and cleaned up themselves."

"Strong technical knowledge."

"Had another company come to clean my vents and they ended up servicing my air conditioner which had to have a dual capacitor changed. This should have been checked last year by A1. Also they looked at my cfb levels and they were off. They correct the settings of the fan to adjust this. But they said this was set at factory. So 8 years and A1 has never checked this???"

"The initial call to Chesneys to set up an appointment was followed by a confirmation email which I appreciated. Craig immediately came across as being knowledgeable & an excellent communicator as well as being a good listener. He answered all my questions in a thoughtful manner. He immediately filled out the paperwork that I was required to send to my Property Management Company & because of this I received a prompt approval that allowed me to go ahead quickly with this project. Craig returned the next day to fill out the contract. My only concern was that the contract only shows the warranty for parts (10 years) but does not include a space for the labour warranty (10 years) & maintenance check (1 year). Craig did accommodate me by hand writing these on the contract. Craig was also very patient with my additional questions when I contacted him by phone."

"Tech didn't listen to our concerns. Tech was hard to understand and left us with more questions than answers."

"After two months from May till now, your company informed us this is not your area of expertise! I'll write a detaliled review on google soon."