marilyn P. calgary, alberta January 23, 2023 "After spending 5 days in the cold, the guys find out l did not need the part they had ordered. I feel if its your fault for a problem, a hotel should be provided for the customer."
scott K. calgary, alberta January 23, 2023 "Phil is always good at explaining what he's s doing and quick to get the work done."
michael K. calgary, alberta January 22, 2023 "It was easy to schedule service, good communication. Quality workmanship onsite."
maria C. calgary, alberta January 22, 2023 "At the beginning of the appointment, seemed like the technician wasn't listening and understanding what I was saying. I'm not sure if I was imagining resistance, impatience or a slight attitude. By the end of the appointment, he seemed fine."
frank S. calgary, alberta January 21, 2023 "Service was handled as best one could expect timely and efficient."
connie S. calgary, alberta January 21, 2023 "Service was on time. Technician explained what he had done to diagnose the problem. He wore booties inside our house. He was courteous."
marilyn P. calgary, alberta January 19, 2023 "Was left for 2.5 days without heat when someone should have come & fixed my furnace."
tim C. rocky view county, alberta January 19, 2023 "I am somewhat ambivalent about the service from Chesney. On the plus side, Jordyn was excellent to deal with, prompt in responding to second and third requests for service. Also, Amanda was excellent in fixing the running toilet, although drips continued for a couple more visits to solve. The first service call team member on Nov 17 did not solve the running water problem however. I didn't realize it until I got my water bill and is registered water use at 31 cubic metres when our usual consumption is 7 cm. Only after Amanda was sent here on Dec 7 did the water consumption return to normal. The water ran excessively from the first service call date of Nov 17 until Dec 7 when Amanda arrived and fixed the toilet. I have the datalog from Rocky View County showing the water use."
russ R. calgary, alberta January 19, 2023 "He did not try selling me an item that was not gonna work for our problem"
cliff S. calgary, alberta January 19, 2023 "Arron contacted an electrician on Jan 13 to provide an estimate to install a sub-panel and run a 220v power line. Have not heard from the electrician. Four working days have passed. Can you expedite?"
kirby K. calgary, alberta January 18, 2023 "I receive consistently good service from A1 Chesney, from front end phone staff to the people who come to do service work."
ian koning K. calgary, alberta January 18, 2023 "The service is always great. However, we find that the communication differs depending on who you speak to for the membership."
jonathan T. calgary, alberta January 17, 2023 "Excellent service, friendly staff, competitive pricing, superior product"
alan M. calgary, alberta January 17, 2023 "I felt that Sales (Craig) was very honest, fair and knew what he was talking about. never tried to pressure us. the young men who came to install were very professional and went above and beyond to explain the workings of the furnaces and hot water tank and thermostatus"
winnie S. calgary, alberta January 16, 2023 "I have not got the quotes committed by the sales person as yet."
frank S. calgary, alberta January 16, 2023 "I provided the rating of 7 because I did refer a person wanting a Navien system a year ago and I told him how much I had paid. He called A1 and a petson came out and gave him a quote $4,000.00 more than I had paid. when the person aked about the quoted price he was basically told to take it or leave it. He went to another supplier and bought a Navien, replaced a small furnace and purchased a small AC for one of his children's room. Refering the person was a bad decision."
anna L. calgary, alberta January 15, 2023 "Service was exactly what I expected - on time, professional and courteous"
robin G. calgary, alberta January 15, 2023 "Very responsive. Did more than expected, but didnt take long so at least got value from service call cost."
sandra P. calgary, alberta January 13, 2023 "The two men were early and very good at setting up for the installation of our new furnace.Also very pleasant"
kate S. calgary, alberta January 13, 2023 "With the mail function of our high end furnace, they were in constant contact to solve the problem."
marilyn P. calgary, alberta January 13, 2023 "I'm sitting in the cold for 24 hours because the technician damaged the control panel."
don/tina M. calgary, alberta January 13, 2023 "We are very satisfied with the service and the furnace provided by A1 Chesney. Our 17-year old, first-generation high-efficiency furnace decided to fail s couple of days prior to an extended Polar Vortex forecast for Calgary, so time was of the essence! I phoned A1 on a Wednesday afternoon, and a service technician visited that same evening and correctly diagnosed the problem as a dead fan motor. Aaron Jordan, the Customer Service Rep, phoned me shortly after the tech had departed and we set up an appointment for the following day, Thursday. Aaron arrived promptly on time, and we discussed our options, choosing the Lennox EL296UH110XV as a replacement. The service techs (Alfred and Abdu) arrived the next morning, Friday, and removed and replaced the existing furnace and we were up and running by Friday afternoon! We have noted that the new furnace is louder than the previous one, due to the fact that it is pushing more air, as it should. Now our home is much more evenly heated than with the old furnace. We are very grateful to the excellent team at A1 Chesney - Thank you!"
robert L. calgary, alberta January 12, 2023 "Telephone help prompt and helpful. Technicians courteous"
sydney S. calgary, alberta January 12, 2023 "The guys were pleasant and seemed knowledgeable. But I had a gas smell in the house following the install. They came back quickly and fixed the issue but there shouldnt have been one in the first place."
bart O. calgary, alberta January 12, 2023 "We are always blown away by the level of professionalism of the service staff. They are honest, thorough and very courteous."
bob M. calgary, alberta January 12, 2023 "Raoul was outstanding. Knowledgeable conscientious and detailed in his assessment of our furnace issue. Head and shoulders above Danny who had made two previous service calls."
bill K. calgary, alberta January 11, 2023 "Service call was booked quickly. Service Tech was pleasant, knowledgeable, and helpful."
dan L. calgary, alberta January 11, 2023 "On time, thorough, clean, knowledgeable, friendly, respectful and very polite."
joanna F. calgary, alberta January 10, 2023 "I find the customer service is very good. Technicians are conscientious & friendly."
kalon A. calgary, alberta January 10, 2023 "A resolution seems to have been found to the control issue we were having, although it took several visits."
raymond Y. calgary, alberta January 10, 2023 "Most everyone I've dealt with at your company have been knowledgeable, courteous, and helpful. I'm disappointed that we had to turn off the heat pump - couldn't get the unit to defrost, so it made too much noise. Hopefully next year, once it's moved, you'll be able to figure the issue out."
stu C. calgary, alberta January 09, 2023 "The service was excellent however once the technician got to site he did not have the correct parts to complete the repair. He had to go back to the shop and get the parts which took a couple of hours. Not a huge problem but still an issue"
brad C. calgary, alberta January 08, 2023 "Excellent adapting to my needs that day. Technician and salesperson who attended were polite and helpful and answered questions. The effort was quick and efficient."
russ R. calgary, alberta January 08, 2023 "Was informed a part needed was in stock and would be picked up to be installed next day. Part was not ordered and furnace is not operational.. weekend service is not available. Technician left parts on the floor, several wires were cut for no reason, not explained why. Wires on main board were cut these were power wires. No reason these should be cut"
nina K. calgary, alberta January 07, 2023 "I never get an answer when I fill out the service request and my brand new UV light was replaced 4 times since installed and it turns off after a day or two"
bob M. calgary, alberta January 07, 2023 "Raoul was outstanding. Very thorough in his approach to the furnace problem. Detailed check of potential reasons for the problem. Reset NG pressure going into furnace which was not adjusted properly at installation plus two follow up visits by technician Danny. Checked outside inlet and outlet piping installations and changed furnace air filter which supposedly was changed by Danny in September. Also helped me program the thermostat. All of the ratings below are based on Raouls work."
garnet M. calgary, alberta January 07, 2023 "Very unprofessional, I question if was a journeyman plumber, didnt have the proper tool to remove the cartridge as a result it took 2 hours to do a 45 minute job, used a hammer and pliers instead, the cartridge was cracked once installed, told me to go downstairs to turn off the water while caring for my 2 year old Granddaughter, while standing in my kitchen said that if his kid watched sing along songs like my granddaughter was that he would blow his brains out-he said it right in front of my granddaughter! We were specifically asked if any of us were sick before a service person came in to the home but he was coughing repeatedly in the bathroom while he was getting my husband to clean the screws, and calcified components of the tap. He said he wouldve charged us for the cartridge but we got it for free from Moen. Based on this experience we wont be using A1 Chesney in the future. Id prefer that our comments and identity be kept private. The repair was not successful as we cant turn the tap all the way to get hot water. Please call us to remedy this situation as soon as possible. Please do not send the same employee to our home!"
john L. calgary, alberta January 07, 2023 "I find the Company informative through its service personnel who come to service the furnace etc. Always friendly, quick to say good morning or afternoon. easy to talk to always make sure all work is completed."
lana K. calgary, alberta January 07, 2023 "The issue was solved and now we have a worm home again ????"
sarah B. calgary, alberta January 06, 2023 "Every step of the precession was how all services should be."
raymond Y. calgary, alberta January 05, 2023 "I really like you guys, and you've all been going to great lengths to help me solve my heat pump issues, but unfortunately we had to disconnect it. That's what this service call did. The unit just isn't defrosting, so it's really loud and to preserve neighbourly relations, I had to turn it off. We'll move it in the Spring and try again, but it is all very frustrating. Oh ya, and I sent our sales rep., Keenan Stevens a msg about all this, as well as requesting information about tankless water heaters, almost a week ago, but haven't heard back. It's possible he's not back from Christmas break yet, but at least an Out of Office notification would be nice."
bill O. calgary, alberta January 05, 2023 "The rep came just exactly as the appointment time was made."
jarrod M. calgary, alberta January 05, 2023 "Tech just showed up at a time we didnt even agree on, he went to the basement came up a few minutes later told me there was nothing wrong with the furnace when clearly there is, charged me 99.75 did not give me a receipt which I am required to get for landlord purposes then just left"
kevin H. calgary, alberta January 03, 2023 "They dont keep you informed about when they have to order parts"
bonita B. okotoks, alberta January 03, 2023 "Had service done on our furnace Dec 27th, 2022. Thankful a technician could come that day. Unfortunately later that day the furnace cut out again. An after hours technician walked me through a temporary fix to get the furnace going again on the phone. it worked! still waiting to hear back if the right part is available and if someone is coming for a more permanant fix."
chad P. foothills, alberta January 03, 2023 "Good response. Warranty work completed and done as per expectations (almost). One of the items still is not completed to expectation"
tom J. heritage pointe, alberta January 02, 2023 "Professional service and a knowledgeable technician"
deborah A. calgary, alberta January 01, 2023 "It took two service calls to solve the problem, which was caused by the installers not completing their work properly. We still don't have City of Calgary approval of he installation. And we had another cold night before he arrived the second time."
taj M. calgary, alberta December 31, 2022 "I had my furnace installed through A1 Chesney sometime ago and I have been very pleased and satisfied with the product and services. When I had any concerns, the company dealt with them in a very professional manner."
bruce D. calgary, alberta December 30, 2022 "I have had this thermostat on order for months and when the technician showed up he was unable to install due to incompatibility. I had sent in photos and pretty much did all of the things required to get this correct???"
kyle S. calgary, alberta December 30, 2022 "The service that I received through a very cold time of the year and Christmas was fantastic"
dan M. calgary, alberta December 29, 2022 "The gentleman that came to our home was very courteous,knowledgeable and offered advice on our furnace upkeep. Have always been very satisfied with Cheney. Cudos to Sandy at their head office."
gene B. calgary, alberta December 28, 2022 "I watched the entire inspection & some items checked off as "done", I don't think were all done, including. 1.Check thermostat calibration. 2.Examine heat exchanger for damage & corrosion. 3.Inspect burner assembly for operation & rollout. 4.Clean & adjust burner assembly. 5.Clean ignition assembly. (He did clean a sensor). They only supply 1 replacement filter where some companies supply a year's supply. I will continuing dealing with them for now cause I purchased a new furnace from them in 2019 & have been dealing with them for many, many years and have been quite satisfied with them, up to this point."
rodney B. calgary, alberta December 27, 2022 "Exceptional services from both the sales man and the technicians."
paul B. calgary, alberta December 27, 2022 "Quick turn around for new furnace The install techs - Lee & Kailey - were very pleasant and great to deal with"
lisa M. calgary, alberta December 27, 2022 "The service cost was way too high compared to quotes from other companies. After paying almost $400 for the service the heather stopped working within 24 hrs. The issue is, it took them 48 hrs since the original fix to get back to the house and see what was wrong."
bruce R. calgary, alberta December 27, 2022 "The technician was thorough, explained what he was doing and efficient."
wayne W. calgary, alberta December 26, 2022 "Did excellent job and fast. Did damage Venetian blind on back door."
howard Y. calgary, alberta December 26, 2022 "The response to our emergency was immediate. The technician was super knowledgeable and seemed to know what was wrong with the furnace before he even looked at it. The results of his work were perfect"
steven Y. calgary, alberta December 26, 2022 "After the tune-up was done, I kept hearing some rattling noise when I walked into the mechanical room as the furnace was starting. I finally opened up the upper panel door and saw 3 out of 4 screws securing the fire chamber were either loosen or not put back in. I put the screws back in myself properly and the noise should disappear."
kelly S. calgary, alberta December 25, 2022 "I am giving this rating a a direct result of Morad our technician who was outstanding."
patrick H. calgary, alberta December 24, 2022 "When we need help with our furnace problems, A1 Chesney is very good at getting to our house quickly. My only problem is when we received our receipt of Dec. 22/22, it mentioned that we did not want to vent straight out because our neighbor might complain. This is not true. We had no idea where venting should occur. So we did not give that statement to A1 Chesney."
kim B. calgary, alberta December 24, 2022 "The lady who booked the appointment was friendly and quick to get us a time. Raoul was awesome, he fixed our furnace very quickly, answered our questions and made sure we understood him. Very nice too."
graham K. calgary, alberta December 24, 2022 "The tech was friendly and did a thorough analysis of the issue and ensure that all of my questions were answered."
patty M. calgary, alberta December 23, 2022 "I have referred my neighbor to your Company ! Good service"
agnes F. calgary, alberta December 23, 2022 "Have always been able to to provide timely service, laid out options and explained in laymans terms"
deborah A. calgary, alberta December 23, 2022 "You have never gotten city approval of the furnace installation, the furnace was not properly programmed when it was installed, it took two service visits to determine the problem."
kathleen G. calgary, alberta December 21, 2022 "George was very professional, answered all my questions, fixed by problem quickly and efficiently. Took time to explain my problem. Highly recommend George,"
lorraine P. calgary, alberta December 21, 2022 "We called and your technician arrived same day, we had called several other companies offered and they could not get us in same day"
vu H. calgary, alberta December 21, 2022 "Dishonest salespeople (Craig, from previous experience), and the condescending tech promised to install humidifier water line with the HWT, yet when he finished the supposedly No charge work, he says he needs to bill me. Not only that, the work looks like garbage and he borrowed a bunch of my tools (pliers, wrench, screwdriver) what kind of tradesman doesnt bring his tools to site?! Ive given this company many opportunities and every time its been a disappointment. Never again!"
art B. calgary, alberta December 20, 2022 "Replaced furnace fan and motor due to loud vibration noise when operating. Still makes noise although not as loud- very annoying. I believe there is still vibration issue (loose structural support, imbalance, more dampening needed?). Will probably need to have serviceman come out again to rectify as furnace should not sound like this nor did it when first installed."
anita V. calgary, alberta December 19, 2022 "friendly, knowledgeable, reliable and trustworthy, product clearly communicated, everything from the booking agents to the technician was great"
russ R. calgary, alberta December 19, 2022 "You guys did not have the part but the girl in the warehouse phone the owner and said get the part from a new furnace and get that furnace fixed. Thank you very much."
cathy M. calgary, alberta December 18, 2022 "Excellent communicator, very proficient technically, worked hard, suggested ways we could improve our hvac."
tiffany G. calgary, alberta December 18, 2022 "Prompt efficient service and good communication. Office staff and service providers were excellent."
simone C. calgary, alberta December 17, 2022 "A-1 called before he arrived. He did all his work quickly and thoroughly and explained all the various things he checked. Put in new air filter and humidifier pad."
reg A. calgary, alberta December 16, 2022 "all the tech wanted to do was to sell a new furnace, not replace a part that we phoned in to have done"
carol besouw V. calgary, alberta December 16, 2022 "They are very reliable and accommodating for payment."
larry B. calgary, alberta December 16, 2022 "Danny provided prompt and excellent service to repair our boiler and bring it back into service. He was also very enjoyable to deal with."
shannon J. calgary, alberta December 15, 2022 "They were on time, respectful, answered questions and cleaned up after themselves."
al G. calgary, alberta December 15, 2022 "Always experienced technicians, knowledgeable sales people"
rod C. calgary, alberta December 13, 2022 "Service Tech arrives when scheduled, people are informative, get the work done the FIRST time, no recalls needed."
chuck R. calgary, alberta December 13, 2022 "Good service. Prompt, reliable and tech Morad knows our equipment"
mary G. calgary, alberta December 12, 2022 "Have used for quite a few years and satisfied with service"
david K. calgary, alberta December 12, 2022 "The technician, Russel, was extremely helpful and efficient."
jack B. calgary, alberta December 12, 2022 "We have been with them for many many years and they take care of us very well."
tom J. heritage pointe, alberta December 12, 2022 "Fast and reliable service and very pleased with the AC install last year."
john S. calgary, alberta December 12, 2022 "Had to complain to get service on brand new water heater Tech also left old blower motor in basement"
katherine C. calgary, alberta December 12, 2022 "Fast and efficient service with friendly technician. I was referred by my parents who also used your company for their new furnaces"
bonnie I. calgary, alberta December 12, 2022 "Service is always fast, service tech is friendly, helpful with answers to questions &very tidy.Thanks Jamil!Person answering phone as well is friendly & helpful."
vlad L. calgary, alberta December 11, 2022 "Very professional. Always give us some advises how can we make improvements"
raymond Y. calgary, alberta December 10, 2022 "All my interactions with your technicians have been highly professional. They've been helpful, efficient, and have worked hard to resolve the problems to my satisfaction. The last technician you sent was especially great. He explained the sound issue we're having, and went through the system looking for a way to mitigate it. We examined various alternate solutions, and came up with a game plan. He was awesome. Colin, the Installation Manager has also, on more than one occasion, been great."
bryan H. calgary, california December 10, 2022 "The technician who serviced my furnace was exceptional. Very knowledgeable, courteous and fixed the issue while also explaining what he was doing."
vince P. calgary, alberta December 08, 2022 "the service has been very good so far,even though i had i few issues they were looked at in a very quick manor"
winifred D. calgary, alberta December 08, 2022 "Easy to book, arrive on time, provide quality service."
cam/adena B. calgary, alberta December 08, 2022 "Your service is excellent. Twice we have had assistance and both were excellent."
theresa B. calgary, alberta December 07, 2022 "We get great service but I do recommend to friends they also should check around for what they find as the best deal for them."
maria S. calgary, alberta December 07, 2022 "They were able to fix my heater issue, very knowledgeable."
melinda T. calgary, alberta December 07, 2022 "I am still waiting for confirmation of return call to install the part."
chris O. calgary, alberta December 07, 2022 "As always responsive, professional, on time and cost effective!!"
david H. calgary, alberta December 07, 2022 "I've used Chesney's for 20+ years and they have always delivered satisfactorily."
paul S. calgary, alberta December 06, 2022 "Quick response, technician arrived on time and was very professional. Gave me good advice and I feel confident I got the service I was expecting."
ken D. calgary, alberta December 06, 2022 "professional service and very knowledgeable about the products."
louisa F. calgary, alberta December 06, 2022 "everything was done as i had expected it to be. great service!"
tom S. calgary, alberta December 05, 2022 "very high level of corporate expertise combined with knowledgeable and professional technical field personnel - always a pleasure to have their reps in my home for scheduled inspections, which have completely eliminated any system failure and/or "emergency" during the past 7 years of relying on A1Chesney"
mardy B. calgary, alberta December 04, 2022 "We called for emergency service at 7:30am as our furnace stopped working during the night at 11:00pm and was surprised I would need to schedule myself in for an appointment in the afternoon between 2-4pm that day. My wife and I work from home an our house temperature dropped 9 degrees to 13 Celsius. It was -25 degrees overnight and was a -20 the following day as well. Thought there would have been an emergency service available. I also noticed the technician cut off the end pipe of my hot water tank vent pipe on the side of my house. I think he didnt realize this pipe was the hot water tank vent pipe. I didnt have an issue with my hot water tank I needed help with my furnace as it wasnt working. All venting and intake pipes should checked prior to cutting pipes installed on a customers home. I was told that my control board was reset and blower and burner section was cleaned and if the problem happens again my gas valve needs to be replaced. I am concerned that my furnace might stop working again. I hope gas valves are part of the parts that techs carry around with them in the event that this happens again. Thank you."
vince P. calgary, alberta December 03, 2022 "good service,old furance would not work anymore,were able to install nexr day"
june P. calgary, alberta December 03, 2022 "We have always had good results when dealing with A1 Chesney. This was a call to service a humidifier. We were hoping to get our annual servicing done in December as usual however we have to wait until March 2023."
mike H. calgary, alberta December 03, 2022 "Booking staff were very friendly. Technician seemed very knowledgeable, was friendly, and offered various service plans to me for consideration."
gordon E. high river, alberta December 03, 2022 "Tec arrived on time and was able to fix my problem very quickly"
dale H. calgary, alberta December 03, 2022 "great help with my old Lennox Air Conditioner with Danny back on July 15th, 2022 Abdo is a great teacher / instructor (I missed his helper though m?)"
mary H. calgary, alberta December 02, 2022 "Aaron was very helpful - explained his work and made excellent suggestions. Rob who did a humidifier repair 2 weeks prior was also excellent"
jo-ann P. calgary, alberta December 02, 2022 "Professional, authentic, willing to help honestly rather than upselling."
frank S. calgary, alberta December 01, 2022 "Technician Danny has always provide us with excellent service."
joy d. calgary, alberta December 01, 2022 "They came out promptly to investigate the source of our problem. Was very happy it was 24 hour service. I am concerned that the transformer in the garage heater will take time to replace. It was installed Nov 8 and only worked for a few weeks. In the coldest week so far we have an unheated garage."
sarah U. okotoks, alberta December 01, 2022 "The job was well done. Everything was completed quickly and professionally."
terry C. foothills, alberta November 30, 2022 "I had a furnace that stopped working and the fellow who came fixed it the morning of the appointment."
graeme D. calgary, alberta November 30, 2022 "Technician was professional and arrived the same day I called."
john N. calgary, alberta November 30, 2022 "Reliable. Knowledgeable service people. Great technical work and advice."
dennis K. calgary, alberta November 29, 2022 "My problem was not solved, neither was I offered a potential solution."
jan H. calgary, alberta November 29, 2022 "The technicians Lee and Kali we installed my furnace and hot water tank were amazing. I tried to leave a review for them on google but google would not let me sign in - very strange."
van D. calgary, alberta November 28, 2022 "Sales agent lost phone so had to redo pictures twice. Sales agent mixed up addresses (had residential and when it should be rental) install team showed up 45 mins late. Tracked mud on carpets in basement. Said they used up all the carpet runners on upstairs and didn't have enough to cover basement. Install had gas and water leak. Didn't install condensation pump so water didn't drain properly into washing machine spout. Had to get re-serviced and redone again (3hrs to redo) Inspection with city had to be canceled because address was wrong (my residential address and not the rental)"
natasha L. calgary, alberta November 28, 2022 "The technicians were so nice and informative and went beyond to help."
rick K. calgary, alberta November 28, 2022 "The furnace we bought of necessity in January failed three times during the year Extending beyond this survey--You changed the appointment my service provider made for next year, after he and I agreed on it. Secondly, the service report was not included with the invoice, three documents, presumably replacement part descriptions doesn't count as a service report. Very disappointing from the company backing up my service provider."
orlando L. calgary, alberta November 28, 2022 "Good service! Second time using them. Always on time as per schedule however make sure you have a good conversation with the installation techs so they are clear with client expectations and no delays or rework is necessary."
jo-ann P. calgary, alberta November 27, 2022 "George the technician that came was fantastic. I was disappointed it took so long to get an appointment, but I understand the reasons for that. Because of his experience, he was able to fix our motor with just a part. We were quoted a price three or four times more with another company, because they suggested we get the whole motor. I like the fact that George knew how to give us a cost-effective solution."
bruce B. calgary, alberta November 27, 2022 "I was impressed with the speed in which the process of the transaction and installation/completion was accomplished. Quick I would have given 10 however the gas inspection came in as a conditional pass and I am waiting for a response for a reply to my email requesting an action plan to remedy this issue."
helena D. calgary, alberta November 25, 2022 "Extremely professional techs and overall work. We had techs come in the week after for other work and they were admiring the job your techs did. Very tidy and well done."
chad C. okotoks, alberta November 25, 2022 "The technician was very polite, but the service call is expensive."
barry W. calgary, alberta November 24, 2022 "The response was extremely prompt. The technician arrived just two hours after I requested an appointment. He was friendly, helpful and willing to answer my questions. He also identified a wiring issue between the zone controller and the furnace, which limited the furnace to low burner level. This improper wiring was from the original installation by Service Experts in early 2015."
beth B. calgary, alberta November 24, 2022 "I received prompt and excellent service during a heating emergency. I always get very good service for my furnace's annual tune up."
sid/shelley H. okotoks, alberta November 24, 2022 "So my last rating was based miss information from A1 that we would get a Lennox rebate. Not true when you go through Costco. As for this service, our heat pump occasionally makes a loud sound when the fan shuts off. No solution so I am spending $100 for a security camera to monitor the heat pump to capture this issue. Stay tuned."
peggy E. calgary, alberta November 22, 2022 "A1 sent the same technician Morad, who did the initial annual tuneup, to do required repairs. Morad was on time, tidy and efficient."
sid/shelley H. okotoks, alberta November 22, 2022 "A1 installed a used unit tell us it was new. Lennox has informed me these units have already had a rebate from previous owners. Though there was something wrong."
igor A. calgary, alberta November 21, 2022 "Everything was great! The repair was covered under my advantage program membership and the technician was very knowledgeable and professional."
john P. calgary, alberta November 21, 2022 "The Service was completed as Scheduled and at the Cost as promised as part of an Annual Service Agreement! Thank You!"
nathan C. calgary, alberta November 21, 2022 "Fast service and they went out of their way to fit me into the schedule."
sam A. calgary, alberta November 20, 2022 "Technicians are excellent. This year (2022) you were delayed in providing the service we have contracted for. I had to phone and request the services, and now one has been delayed until next May (the A/C service). So ... your office staff and your admin systems are not as strong as your technical people."
elizabeth H. calgary, alberta November 19, 2022 "There were both positives and negatives to the service that was provided. We originally hired A1 Chesney to install an air conditioning unit. During the installation, it was discovered our old furnace had a crack and needed to be replaced. This was a positive...but no-one informed us that by replacing the furnace we would be out of code for the pipe leading to the roof. The diameter needed to be smaller. When they came to install the pipe, no-one told us they were coming and we were out of town. However, the pipe did not fit and the solutions offered were either 1) cut a large hole in the drywall in our main floor bathroom or 2) install a new water heater venting to the outside to remove the need for a pipe to be inserted. a. We eventually opted for a new water heater, however, when the person came to install it he recommended not installing it but installing an on-demand tank instead. We had no information on this and so delayed the install until we could research this option. Eventually we decided to just install a regular water heater. When this was installed, the electrician did not notice that he blew the circuit to the furnace and we woke up the next day in a 14-degree house. This was however rectified quickly. so...positives and negatives during a process that took five months or so."