A1 Chesney Service Experts Reviews

"After spending 5 days in the cold, the guys find out l did not need the part they had ordered. I feel if its your fault for a problem, a hotel should be provided for the customer."

"Thats what I think."

"Phil is always good at explaining what he's s doing and quick to get the work done."

"see answers to questions below"

"It was easy to schedule service, good communication. Quality workmanship onsite."

"Evaristo is amazing at what he does."

"At the beginning of the appointment, seemed like the technician wasn't listening and understanding what I was saying. I'm not sure if I was imagining resistance, impatience or a slight attitude. By the end of the appointment, he seemed fine."

"Awesome service"

"friendly prompt service"

"Service was handled as best one could expect timely and efficient."

"Service was on time. Technician explained what he had done to diagnose the problem. He wore booties inside our house. He was courteous."

"Competent techmician."

"Prompt and knowledgeable"

"Fixed front panel on furnace"

"Was left for 2.5 days without heat when someone should have come & fixed my furnace."

"That are always prompt, courteous and efficient"

"good service"

"I am somewhat ambivalent about the service from Chesney. On the plus side, Jordyn was excellent to deal with, prompt in responding to second and third requests for service. Also, Amanda was excellent in fixing the running toilet, although drips continued for a couple more visits to solve. The first service call team member on Nov 17 did not solve the running water problem however. I didn't realize it until I got my water bill and is registered water use at 31 cubic metres when our usual consumption is 7 cm. Only after Amanda was sent here on Dec 7 did the water consumption return to normal. The water ran excessively from the first service call date of Nov 17 until Dec 7 when Amanda arrived and fixed the toilet. I have the datalog from Rocky View County showing the water use."

"He did not try selling me an item that was not gonna work for our problem"

"Fast service, arrived on time"

"Arron contacted an electrician on Jan 13 to provide an estimate to install a sub-panel and run a 220v power line. Have not heard from the electrician. Four working days have passed. Can you expedite?"

"I receive consistently good service from A1 Chesney, from front end phone staff to the people who come to do service work."

"Everything is okay."

"The service is always great. However, we find that the communication differs depending on who you speak to for the membership."

"Excellent service, friendly staff, competitive pricing, superior product"

"I felt that Sales (Craig) was very honest, fair and knew what he was talking about. never tried to pressure us. the young men who came to install were very professional and went above and beyond to explain the workings of the furnaces and hot water tank and thermostatus"

"I have not got the quotes committed by the sales person as yet."

"I provided the rating of 7 because I did refer a person wanting a Navien system a year ago and I told him how much I had paid. He called A1 and a petson came out and gave him a quote $4,000.00 more than I had paid. when the person aked about the quoted price he was basically told to take it or leave it. He went to another supplier and bought a Navien, replaced a small furnace and purchased a small AC for one of his children's room. Refering the person was a bad decision."

"Service was exactly what I expected - on time, professional and courteous"

"They are friendly, knowledgeable and efficient"

"Very responsive. Did more than expected, but didnt take long so at least got value from service call cost."

"The two men were early and very good at setting up for the installation of our new furnace.Also very pleasant"

"With the mail function of our high end furnace, they were in constant contact to solve the problem."

"I'm sitting in the cold for 24 hours because the technician damaged the control panel."

"Excellent communication and service"

"We are very satisfied with the service and the furnace provided by A1 Chesney. Our 17-year old, first-generation high-efficiency furnace decided to fail s couple of days prior to an extended Polar Vortex forecast for Calgary, so time was of the essence! I phoned A1 on a Wednesday afternoon, and a service technician visited that same evening and correctly diagnosed the problem as a dead fan motor. Aaron Jordan, the Customer Service Rep, phoned me shortly after the tech had departed and we set up an appointment for the following day, Thursday. Aaron arrived promptly on time, and we discussed our options, choosing the Lennox EL296UH110XV as a replacement. The service techs (Alfred and Abdu) arrived the next morning, Friday, and removed and replaced the existing furnace and we were up and running by Friday afternoon! We have noted that the new furnace is louder than the previous one, due to the fact that it is pushing more air, as it should. Now our home is much more evenly heated than with the old furnace. We are very grateful to the excellent team at A1 Chesney - Thank you!"

"Excellent service. Good installation team"

"Great service"

"Telephone help prompt and helpful. Technicians courteous"

"The guys were pleasant and seemed knowledgeable. But I had a gas smell in the house following the install. They came back quickly and fixed the issue but there shouldnt have been one in the first place."

"We are always blown away by the level of professionalism of the service staff. They are honest, thorough and very courteous."

"Raoul was outstanding. Knowledgeable conscientious and detailed in his assessment of our furnace issue. Head and shoulders above Danny who had made two previous service calls."

"reliable company to do business with."

"Your technician very friendly and knowledgeable."

"Excellant, great service."

"Service call was booked quickly. Service Tech was pleasant, knowledgeable, and helpful."

"Good service"

"On time, thorough, clean, knowledgeable, friendly, respectful and very polite."

"I find the customer service is very good. Technicians are conscientious & friendly."

"A resolution seems to have been found to the control issue we were having, although it took several visits."

"Most everyone I've dealt with at your company have been knowledgeable, courteous, and helpful. I'm disappointed that we had to turn off the heat pump - couldn't get the unit to defrost, so it made too much noise. Hopefully next year, once it's moved, you'll be able to figure the issue out."

"Service program, great staff"

"Good service"

"No one ever asks me."

"Excellent Service, pleasant technician"

"The service was excellent however once the technician got to site he did not have the correct parts to complete the repair. He had to go back to the shop and get the parts which took a couple of hours. Not a huge problem but still an issue"

"So far so good, but I am a new customer."

"Excellent adapting to my needs that day. Technician and salesperson who attended were polite and helpful and answered questions. The effort was quick and efficient."

"Was informed a part needed was in stock and would be picked up to be installed next day. Part was not ordered and furnace is not operational.. weekend service is not available. Technician left parts on the floor, several wires were cut for no reason, not explained why. Wires on main board were cut these were power wires. No reason these should be cut"

"I never get an answer when I fill out the service request and my brand new UV light was replaced 4 times since installed and it turns off after a day or two"

"Good service. Answered my questions well."

"Seems good but have not done install"

"Raoul was outstanding. Very thorough in his approach to the furnace problem. Detailed check of potential reasons for the problem. Reset NG pressure going into furnace which was not adjusted properly at installation plus two follow up visits by technician Danny. Checked outside inlet and outlet piping installations and changed furnace air filter which supposedly was changed by Danny in September. Also helped me program the thermostat. All of the ratings below are based on Raouls work."

"good work and good price"

"Very unprofessional, I question if was a journeyman plumber, didnt have the proper tool to remove the cartridge as a result it took 2 hours to do a 45 minute job, used a hammer and pliers instead, the cartridge was cracked once installed, told me to go downstairs to turn off the water while caring for my 2 year old Granddaughter, while standing in my kitchen said that if his kid watched sing along songs like my granddaughter was that he would blow his brains out-he said it right in front of my granddaughter! We were specifically asked if any of us were sick before a service person came in to the home but he was coughing repeatedly in the bathroom while he was getting my husband to clean the screws, and calcified components of the tap. He said he wouldve charged us for the cartridge but we got it for free from Moen. Based on this experience we wont be using A1 Chesney in the future. Id prefer that our comments and identity be kept private. The repair was not successful as we cant turn the tap all the way to get hot water. Please call us to remedy this situation as soon as possible. Please do not send the same employee to our home!"

"I find the Company informative through its service personnel who come to service the furnace etc. Always friendly, quick to say good morning or afternoon. easy to talk to always make sure all work is completed."

"The issue was solved and now we have a worm home again ????"

"Prompt service, honest opinion and good information."

"The fellow that came was great"

"Every step of the precession was how all services should be."

"Timely competent service"

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"I really like you guys, and you've all been going to great lengths to help me solve my heat pump issues, but unfortunately we had to disconnect it. That's what this service call did. The unit just isn't defrosting, so it's really loud and to preserve neighbourly relations, I had to turn it off. We'll move it in the Spring and try again, but it is all very frustrating. Oh ya, and I sent our sales rep., Keenan Stevens a msg about all this, as well as requesting information about tankless water heaters, almost a week ago, but haven't heard back. It's possible he's not back from Christmas break yet, but at least an Out of Office notification would be nice."

"Professional, friendly and informative service."

"The rep came just exactly as the appointment time was made."

"Tech just showed up at a time we didnt even agree on, he went to the basement came up a few minutes later told me there was nothing wrong with the furnace when clearly there is, charged me 99.75 did not give me a receipt which I am required to get for landlord purposes then just left"

"your tech was very good"

"Service was very good and prompt"

"They dont keep you informed about when they have to order parts"

"Pleasant, polite"

"Had service done on our furnace Dec 27th, 2022. Thankful a technician could come that day. Unfortunately later that day the furnace cut out again. An after hours technician walked me through a temporary fix to get the furnace going again on the phone. it worked! still waiting to hear back if the right part is available and if someone is coming for a more permanant fix."

"Good response. Warranty work completed and done as per expectations (almost). One of the items still is not completed to expectation"

"Professional service and a knowledgeable technician"

"It took two service calls to solve the problem, which was caused by the installers not completing their work properly. We still don't have City of Calgary approval of he installation. And we had another cold night before he arrived the second time."

"Good service, punctual and a fair price"

"I had my furnace installed through A1 Chesney sometime ago and I have been very pleased and satisfied with the product and services. When I had any concerns, the company dealt with them in a very professional manner."

"Always great service"

"I have had this thermostat on order for months and when the technician showed up he was unable to install due to incompatibility. I had sent in photos and pretty much did all of the things required to get this correct???"

"Reliability and responsiveness"

"The service that I received through a very cold time of the year and Christmas was fantastic"

"prompt, pleasant,efficient"

"Great people and value"

"-Kind, informative technician."

"knowledgeable technician and timely arrival"

"Prompt, friendly service."

"Like the company just wasnt happy with this technician"

"The gentleman that came to our home was very courteous,knowledgeable and offered advice on our furnace upkeep. Have always been very satisfied with Cheney. Cudos to Sandy at their head office."

"I watched the entire inspection & some items checked off as "done", I don't think were all done, including. 1.Check thermostat calibration. 2.Examine heat exchanger for damage & corrosion. 3.Inspect burner assembly for operation & rollout. 4.Clean & adjust burner assembly. 5.Clean ignition assembly. (He did clean a sensor). They only supply 1 replacement filter where some companies supply a year's supply. I will continuing dealing with them for now cause I purchased a new furnace from them in 2019 & have been dealing with them for many, many years and have been quite satisfied with them, up to this point."

"Service"

"Good service"

"Exceptional services from both the sales man and the technicians."

"Just to keep you on your toes"

"Quick turn around for new furnace The install techs - Lee & Kailey - were very pleasant and great to deal with"

"The service cost was way too high compared to quotes from other companies. After paying almost $400 for the service the heather stopped working within 24 hrs. The issue is, it took them 48 hrs since the original fix to get back to the house and see what was wrong."

"The technician was thorough, explained what he was doing and efficient."

"Excellent service and commitment"

"Did excellent job and fast. Did damage Venetian blind on back door."

"The response to our emergency was immediate. The technician was super knowledgeable and seemed to know what was wrong with the furnace before he even looked at it. The results of his work were perfect"

"After the tune-up was done, I kept hearing some rattling noise when I walked into the mechanical room as the furnace was starting. I finally opened up the upper panel door and saw 3 out of 4 screws securing the fire chamber were either loosen or not put back in. I put the screws back in myself properly and the noise should disappear."

"useful and professional service"

"Great service though expensive for the work performed"

"I am giving this rating a a direct result of Morad our technician who was outstanding."

"When we need help with our furnace problems, A1 Chesney is very good at getting to our house quickly. My only problem is when we received our receipt of Dec. 22/22, it mentioned that we did not want to vent straight out because our neighbor might complain. This is not true. We had no idea where venting should occur. So we did not give that statement to A1 Chesney."

"The lady who booked the appointment was friendly and quick to get us a time. Raoul was awesome, he fixed our furnace very quickly, answered our questions and made sure we understood him. Very nice too."

"Very quick response to call."

"The tech was friendly and did a thorough analysis of the issue and ensure that all of my questions were answered."

"I have referred my neighbor to your Company ! Good service"

"Good prompt service"

"Have always been able to to provide timely service, laid out options and explained in laymans terms"

"You have never gotten city approval of the furnace installation, the furnace was not properly programmed when it was installed, it took two service visits to determine the problem."

"quick service"

"awesome service. prompt and efficient"

"good work done. service people very professional"

"The gentleman is very polite and knowledgeable."

"George was very professional, answered all my questions, fixed by problem quickly and efficiently. Took time to explain my problem. Highly recommend George,"

"We called and your technician arrived same day, we had called several other companies offered and they could not get us in same day"

"Dishonest salespeople (Craig, from previous experience), and the condescending tech promised to install humidifier water line with the HWT, yet when he finished the supposedly No charge work, he says he needs to bill me. Not only that, the work looks like garbage and he borrowed a bunch of my tools (pliers, wrench, screwdriver) what kind of tradesman doesnt bring his tools to site?! Ive given this company many opportunities and every time its been a disappointment. Never again!"

"Very helpful answering questions to questions."

"Replaced furnace fan and motor due to loud vibration noise when operating. Still makes noise although not as loud- very annoying. I believe there is still vibration issue (loose structural support, imbalance, more dampening needed?). Will probably need to have serviceman come out again to rectify as furnace should not sound like this nor did it when first installed."

"friendly, knowledgeable, reliable and trustworthy, product clearly communicated, everything from the booking agents to the technician was great"

"You guys did not have the part but the girl in the warehouse phone the owner and said get the part from a new furnace and get that furnace fixed. Thank you very much."

"Service is dependable, fast and courteous."

"prompt appointment, qualified and polite technicians"

"Excellent communicator, very proficient technically, worked hard, suggested ways we could improve our hvac."

"Prompt, efficient, reasonably prices service"

"Prompt efficient service and good communication. Office staff and service providers were excellent."

"Very good, and competitive price"

"very good service"

"Good prompt service with good staff."

"A-1 called before he arrived. He did all his work quickly and thoroughly and explained all the various things he checked. Put in new air filter and humidifier pad."

"all the tech wanted to do was to sell a new furnace, not replace a part that we phoned in to have done"

"They are very reliable and accommodating for payment."

"Friendly, fast service, a pleasure to deal with."

"Danny provided prompt and excellent service to repair our boiler and bring it back into service. He was also very enjoyable to deal with."

"Did a good job"

"Timely. Knowledgeable. Efficient."

"Great technician and very informative. Real nice guy"

"Response and service."

"George was nice."

"Professional service on time"

"They were on time, respectful, answered questions and cleaned up after themselves."

"Always experienced technicians, knowledgeable sales people"

"Good service"

"Service has always been friendly and efficient!"

"Prompt and efficient Friendly"

"Service Tech arrives when scheduled, people are informative, get the work done the FIRST time, no recalls needed."

"Good service. Prompt, reliable and tech Morad knows our equipment"

"They have always provided very good service."

"Satisfactory service rsult"

"Have used for quite a few years and satisfied with service"

"The technician, Russel, was extremely helpful and efficient."

"We have been with them for many many years and they take care of us very well."

"Friendly staff and good service."

"Fast and reliable service and very pleased with the AC install last year."

"Had to complain to get service on brand new water heater Tech also left old blower motor in basement"

"Very professional"

"Fast and efficient service with friendly technician. I was referred by my parents who also used your company for their new furnaces"

"Service is always fast, service tech is friendly, helpful with answers to questions &very tidy.Thanks Jamil!Person answering phone as well is friendly & helpful."

"The service tech was very knowledgeable and polite."

"Very professional. Always give us some advises how can we make improvements"

"Prompt, polite service by Russell. A thorough job."

"All my interactions with your technicians have been highly professional. They've been helpful, efficient, and have worked hard to resolve the problems to my satisfaction. The last technician you sent was especially great. He explained the sound issue we're having, and went through the system looking for a way to mitigate it. We examined various alternate solutions, and came up with a game plan. He was awesome. Colin, the Installation Manager has also, on more than one occasion, been great."

"Through, ontime efficient"

"The technician who serviced my furnace was exceptional. Very knowledgeable, courteous and fixed the issue while also explaining what he was doing."

"Honest and fair"

"Very knowledgeable and thorough!"

"would recommend if asked"

"My expectations were met."

"the service has been very good so far,even though i had i few issues they were looked at in a very quick manor"

"Easy to book, arrive on time, provide quality service."

"Your service is excellent. Twice we have had assistance and both were excellent."

"Excellent"

"Have to complain until they respond"

"We get great service but I do recommend to friends they also should check around for what they find as the best deal for them."

"They were able to fix my heater issue, very knowledgeable."

"I am still waiting for confirmation of return call to install the part."

"Friendly tech, quick service, competent"

"Theyve done good by me so far."

"As always responsive, professional, on time and cost effective!!"

"Friendly rapid response and service."

"I've used Chesney's for 20+ years and they have always delivered satisfactorily."

"Excellent polite courteous service"

"Quick response, technician arrived on time and was very professional. Gave me good advice and I feel confident I got the service I was expecting."

"professional service and very knowledgeable about the products."

"everything was done as i had expected it to be. great service!"

"very high level of corporate expertise combined with knowledgeable and professional technical field personnel - always a pleasure to have their reps in my home for scheduled inspections, which have completely eliminated any system failure and/or "emergency" during the past 7 years of relying on A1Chesney"

"Fast, reliable"

"We called for emergency service at 7:30am as our furnace stopped working during the night at 11:00pm and was surprised I would need to schedule myself in for an appointment in the afternoon between 2-4pm that day. My wife and I work from home an our house temperature dropped 9 degrees to 13 Celsius. It was -25 degrees overnight and was a -20 the following day as well. Thought there would have been an emergency service available. I also noticed the technician cut off the end pipe of my hot water tank vent pipe on the side of my house. I think he didnt realize this pipe was the hot water tank vent pipe. I didnt have an issue with my hot water tank I needed help with my furnace as it wasnt working. All venting and intake pipes should checked prior to cutting pipes installed on a customers home. I was told that my control board was reset and blower and burner section was cleaned and if the problem happens again my gas valve needs to be replaced. I am concerned that my furnace might stop working again. I hope gas valves are part of the parts that techs carry around with them in the event that this happens again. Thank you."

"Timely, knowledgeable technican."

"good service,old furance would not work anymore,were able to install nexr day"

"We have always had good results when dealing with A1 Chesney. This was a call to service a humidifier. We were hoping to get our annual servicing done in December as usual however we have to wait until March 2023."

"Booking staff were very friendly. Technician seemed very knowledgeable, was friendly, and offered various service plans to me for consideration."

"Great service"

"Tec arrived on time and was able to fix my problem very quickly"

"great help with my old Lennox Air Conditioner with Danny back on July 15th, 2022 Abdo is a great teacher / instructor (I missed his helper though m?)"

"The Technician is efficient and knowledgeable"

"Aaron was very helpful - explained his work and made excellent suggestions. Rob who did a humidifier repair 2 weeks prior was also excellent"

"on time and efficient"

"Dependable service"

"Prompt, efficient service, with clear feedback"

"Professional, authentic, willing to help honestly rather than upselling."

"Jamil was super patient, very thorough and professional"

"Consistently great service"

"Quiet furnace Even heat"

"Wont refer because hard enough now to book appointments"

"Technician Danny has always provide us with excellent service."

"On Time, professional and efficient."

"They came out promptly to investigate the source of our problem. Was very happy it was 24 hour service. I am concerned that the transformer in the garage heater will take time to replace. It was installed Nov 8 and only worked for a few weeks. In the coldest week so far we have an unheated garage."

"The job was well done. Everything was completed quickly and professionally."

"I had a furnace that stopped working and the fellow who came fixed it the morning of the appointment."

"Technician was professional and arrived the same day I called."

"They are great"

"Reliable. Knowledgeable service people. Great technical work and advice."

"My problem was not solved, neither was I offered a potential solution."

"The technicians Lee and Kali we installed my furnace and hot water tank were amazing. I tried to leave a review for them on google but google would not let me sign in - very strange."

"The people are great!"

"knowledgeable and courteous"

"Sales agent lost phone so had to redo pictures twice. Sales agent mixed up addresses (had residential and when it should be rental) install team showed up 45 mins late. Tracked mud on carpets in basement. Said they used up all the carpet runners on upstairs and didn't have enough to cover basement. Install had gas and water leak. Didn't install condensation pump so water didn't drain properly into washing machine spout. Had to get re-serviced and redone again (3hrs to redo) Inspection with city had to be canceled because address was wrong (my residential address and not the rental)"

"The technicians were so nice and informative and went beyond to help."

"The furnace we bought of necessity in January failed three times during the year Extending beyond this survey--You changed the appointment my service provider made for next year, after he and I agreed on it. Secondly, the service report was not included with the invoice, three documents, presumably replacement part descriptions doesn't count as a service report. Very disappointing from the company backing up my service provider."

"Good service! Second time using them. Always on time as per schedule however make sure you have a good conversation with the installation techs so they are clear with client expectations and no delays or rework is necessary."

"George the technician that came was fantastic. I was disappointed it took so long to get an appointment, but I understand the reasons for that. Because of his experience, he was able to fix our motor with just a part. We were quoted a price three or four times more with another company, because they suggested we get the whole motor. I like the fact that George knew how to give us a cost-effective solution."

"I was impressed with the speed in which the process of the transaction and installation/completion was accomplished. Quick I would have given 10 however the gas inspection came in as a conditional pass and I am waiting for a response for a reply to my email requesting an action plan to remedy this issue."

"Good service and considerate people."

"Extremely professional techs and overall work. We had techs come in the week after for other work and they were admiring the job your techs did. Very tidy and well done."

"The technician was very polite, but the service call is expensive."

"Polite, great service"

"The response was extremely prompt. The technician arrived just two hours after I requested an appointment. He was friendly, helpful and willing to answer my questions. He also identified a wiring issue between the zone controller and the furnace, which limited the furnace to low burner level. This improper wiring was from the original installation by Service Experts in early 2015."

"I received prompt and excellent service during a heating emergency. I always get very good service for my furnace's annual tune up."

"Rob your tech was great."

"Danny has always done a good job for us."

"Efficient and knowledgeable"

"So my last rating was based miss information from A1 that we would get a Lennox rebate. Not true when you go through Costco. As for this service, our heat pump occasionally makes a loud sound when the fan shuts off. No solution so I am spending $100 for a security camera to monitor the heat pump to capture this issue. Stay tuned."

"Happy with the prompt service"

"he was great but i don't recommend"

"good service"

"Im not in the recommending business"

"Rob was excellent and very through"

"A1 sent the same technician Morad, who did the initial annual tuneup, to do required repairs. Morad was on time, tidy and efficient."

"They were reliable and professional."

"This service saved us a lot last year."

"A1 installed a used unit tell us it was new. Lennox has informed me these units have already had a rebate from previous owners. Though there was something wrong."

"Everything was great! The repair was covered under my advantage program membership and the technician was very knowledgeable and professional."

"Total satisfaction."

"The Service was completed as Scheduled and at the Cost as promised as part of an Annual Service Agreement! Thank You!"

"Fast service and they went out of their way to fit me into the schedule."

"good service"

"Prompt, courteous, kept informed"

"They dod a good job"

"Professional service"