A1 Chesney Service Experts Reviews

"Phenomenal service"

"Furnace filter dropped off as promised"

"Very friendly tech, took time to explain & answer questions!"

"Very pleasant , He has been to my house a few time and service has been good."

"All A-1 Chesney people who work on my electrical problems are friendly, willing to listen. They know what is to be done to fix the problem. Leave the house clean, work is neat."

"It took a long time and several service calls to resolve our issue but thanks to Collins dogged perseverance finally solved the problem. This was a very frustrating time with all the back and forth over this problem. THANK YOU COLLIN!"

"Very friendly explained everything very clearly"

"they take the time to look into the problem in detail and make sure that I am complete satisfied with their work."

"Hard worker and great job done"

"Russel was very competent, polite and on time."

"Happy with the service and product"

"Friendly and efficient service"

"Good service and very prompt as AC Furnace blower not working were able to come same day"

"Very polite and efficient."

"The salesperson knew the subject well. He was able to provide answers to my questions. He was pleasant and polite."

"Cale was thorough and patient in his presentation of the AC's and heat pumps available for our consideration."

"Timely Professional"

"George is so professional"

"George the air conditioner technician was very friendly and diagnosed the problem. Unfortunately, he was unable to fix our A/C because it has the older coolant that is no longer sold in North America"

"Fabulous technician pls only send him"

"Good service but expensive"

"This fellow look his time and picked up on the furnace filter for humidifier was the wrong size. Why wasn't that picked up with last year's inspection?"

"Morad knows the equipment and how we prefer to be served. When we call Kathryn, Michelle and Sandy are pleasant and helpful. Thank you."

"Best service rep we Ever EVER HAD. fAST, EFFICENT and very courteous."

"Quote was quick, install was within 2 weeks."

"Prompt and great service"

"on time, as promised"

"Very Prompt"

"Very professional and accommodating service rep. Survey question is confusing - "very likely?""

"Technician was on time (actually early but I was called to confirm that was ok) and performed the service as requested. He informed me about furnace filters and found a small leak in the piping leading to the water tank that I was unaware of."

"Richard answered all our questions and did a very good job to explain to us what we wanted to know."

"Technician is very knowledgeable, personable and efficient"

"on time arrival, timely furnace replacement; good explanation of everything"

"Ryley and Noah were professional and friendly. They were respectful of me and my house, worked efficiently and left the work area clean."

"Representative arrived on time, was very courteous, performed all tasks professionally, and explained all services in simple, layman terms"

"Very thorough, answered all my questions."

"Technician showed up when we weren't home. We were expecting him the following day (at a time yet to be determined). We were told he would call or text first to make sure I was home. The a/c was outside so thankfully he could fix it without needing to get into the house. Somehow there was a miscommunication with customer service rep I guess."

"Technician was really good about being patient and answering all of our questions providing extra information that's very useful to have as a homeowner"

"Technician was very capable, patient and informed. We would have given it a 10 if had been a bit more clear about how we'd be paying $131 for just a site call versus $184 for a full service. Obviously we went for the latter once this was clear."

"The tech was very informative about why AC wasnt working"

"He did a wonderful job!"

"Cant say till the job is done. Ive only received the quote so far"

"Austin was very accommodative to our needs and was very knowledgeable about the products. The Techs Riely and Jamil were great, they did an excellent professional work in installing the unit."

"Installed AC is should have been larger, installation was poor quality and made a terrible rattling noise, humidifier was removed and not rehung, when tech came to fix noise he did but was supposed to rehang the humidifier and did not."

"Prompt competent service"

"All around professional and concerned about the customer overall experience. Well done! I purchased 3 furnaces for our primary residence and 1 furnace for a secondary residence. Happy with everything!"

"Fixed issue"

"Technician and office provided us updates as to time of arrival. Very professional, wore booties as soon as he came into th e house to protect floors and although he went in and out always put hose on. Explained to us what was going on and what might be needed to be done to balance the A/C between upstairs and downstairs, great advice."

"Installers were very nice, polite and open to answering any and all questions I hade."

"Craig spent the majority of the time talking about stupid conspiracy theories. I'm interested in an AC installation. I am not interested in under-educated rhetoric. Craig even compared public health ordinances to the genocide of the Jews during Nazi Germany. The man is a fool without a modicum of class. You were also beat on pricing, if that interests you."

"Provided additional information. Answered questions. Friendly. Professional"

"The service was conducted efficiently and satisfactorily"

"on time work excellent"

"Austin was a very friendly and knowledgeable agent for A1."

"Called the same day and you guys had some one out right away. Amazon! However that was may 16 and now its may 20 and I still dont have a quote to fix my issue. Ive called twice regarding a quote and my concern to have my A/C repaired. Its now the long weekend and Im still stuck with no A/C. What was the point of coming out right away when you guys drag your feet to fix the issue or let alone just give me a quote to fix the issue!"

"efficent"

"Not very professional. Hand scribled quote."

"The technician Russell was very professional and reviewed everything he did for the tune up. He also shared good tips to help save money."

"The technician Russell was very professional and reviewed everything he did for the tune up. He also shared good tips to help save money."

"Tech arrived within an hour of my call and completed the servioce to my satisfaction"

"They were pretty great however programming the new thermostat for the original installers was not completed completely done. Second serviceman was able to automatically set it up without issue."

"The technician tried very hard to see if the furnace had an option to recirculate due to our concerns re the smoke in the air. He even got his supervisor on the phone and had me speak with him. He also left a better filter re the smoke, which was much appreciated."

"Installers were efficient and considerate"

"Seemed thorough as far as I can tell"

"Timely and complete servicing of A/C and furnace"

"We found the technician that came out extremely personable, educated and friendly. However, the pricing was 4-5k more than your competitors. 8-11k for an AC unit is absolutely without a doubt ridiculous. The technician did provide multiple quotes for different units but A1 Chesney is an absolute scam and ripping people off."

"Timely, efficient and helpful service"

"Excellent service on time as set up one year previously."

"The technician was very thorough and professional"

"Tech was prompt, polite and efficient."

"Called ahead, on time and provided valuable feedback"

"Quick reponse time; like your system of placing last minute calls in a random list! Awesome. George was great; isolated the problem right away."

"Punctual and helpful"

"Quick response time"

"Timely and very knowledgeable and polite technician."

"Waiting for parts no one able to give me answers to when they will show when parts are in warehouse. Very disappointed wil not recommend. Also will let Costco know about disappointment we were with service. 4 days and still no response back from company So disappointed with A-1."

"Service tech very informative"

"The technician arrived promptly, was friendly, communicated well and fixed our concern quickly."

"Good service"

"THE PERSON THAT CAME WAS VERY EFFICIENT, PROMPT AND EXPLAINED EVERYTHING PROPERLY"

"The staff need more training to talk and to make deal with customer"

"I already answered this."

"Friendly, informative"

"Very professional. Explained everything clearly to me."

"Phil was excellent at explaining the different options I had in hot water tanks and tankless systems. He didnt pressure me into choosing the system I did choose."

"simple check no dianostics reviewed"

"The technician was very knowledgeable and professional"

"Sales reps and installers did a great job explaining options and plans, but we're disappointed that the heat pump and hot water tank are on back order. Would have liked to have all of the work done at the same time by the same team if possible."

"There is no one like service rep George."

"Prompt Service"

"I had to call and inquire about a part that had been ordered a week prior. The Tech was excellent"

"Friendly, courteous and prompt. Provided information requested."

"The technician was pleasant,professional, explained what he was going to do, worked quickly, and took care of a previous billing issue efficiently."

"Service worked as explained and technition arrived on time even after the service was booked 1 year inadvance."

"The installation went fine but we are still waiting for the electrical permit to be okayed by Tow"

"Great work"

"Customer Service staff, technician & price."

"Very efficient and pleasant and professional."

"An appointment was arranged for the very next day and the technician arrived right on time. He fixed my problem immediately and was a pleasant person to be with."

"I was impressed that one of your staff members were able to do a site visit the day after I submitted a request. The woman I spoke with on the phone to book the appointment was professional and lovely to speak with. The consultant who arrived at our condo was also very pleasant. If my rating were solely based on pleasantries, I would have given a score of 10. The consultant provided me with an initial quote and said he needed to talk with the "higher ups" to see if a better price could be offered with a different brand of ductless air conditioning systems. That was on April 20, 2023. It's been over two weeks and I still haven't heard anything further from your company. I assume your team must be extremely busy. Please don't worry about following up now as I hired a different company today. Our renovation timeline did not allow for me to wait any longer."

"I had a lot of questions and the technician patiently gave good answers"

"tech was friendly and knowledgeable"

"Technician was good and explained what he was doing, seems to have fixed the problem"

"Very thorough"

"Very professional. No sales pitch or pressure"

"Technician was knowledgeable and extremely competent."

"The service was done in timely manner."

"Service was fast and efficient."

"Tech was very good.. patient and knowledgeable."

"prompt friendly service. Identified a need for a replacement bulb and requested followup and delivery automatically."

"All events occurred on time. The sales person was knowledgeable thorough and business like. Installation staff appear to be competent (I lack the knowledge to be able to accurately assess them)."

"Timely and Polite service"

"Would have got a higher mark but we got a call saying that the tech was on his way and he showed up an hour and 10 minutes later"

"Everything went excellent, booking, service, recommendations."

"They were knowledgeable. Did not draw the appointment out."

"Quick, efficient and a great conversationalist! An interesting person."

"Danny was professional and customer friendly"

"On Time. Professional service. Clean."

"Serviceman was very helpful."

"The technician was knowledgeable, personable and respectful."

"Very much appreciate the free tune-up for our furnace and AC. Service person was professional. A1 installed our furnace and AC a few years ago and we will continue to use them for servicing."

"Very informative. Provided fantastic customer service"

"Quick, friendly technicians"

"Technician showed up half an hour late (after the 2 hour window)."

"The technician came on time, was pleasant, professional, and respectful. He even put covers on over his shoes. He answered all my questions. The company completely honored their promotion of a no charge service call."

"Excellent service, friendly staff."

"Beyond expectations"

"My children are very happy with the service provided by the staff of A1 Chesney, Abdo and assistant and also with the staff of Disarpen, Kevin and Jason. Very pleasant, hard working and work very satisfactory."

"Always great service."

"The A1 team was fantastic from the project estimation, quote to execution. A job well done!"

"My technican was on time, very respectful, no pressure selling, let me know any suggestions and was very quick and sufficant."

"Your Tech identifies the problem right away and the solution was a new filter that he provided. Furnace works at is supposed to. Makes me very happy with your service. Your cost wa3 $135 vs $1800 for a new circuit board from JPS."

"On time, good communications, efficient."

"Same day service"

"The installers were friendly, considerate, and efficient."

"The technician was pleasant and informative."

"A1 Chesney replaced two furnaces about 3 years ago. It was recently found that one of them did not work - it started but no flame. I could occasionally smell some gas odor since the installation, and then bought a gas detector but the gas detector showed '0' so I did not give sufficient attention. Thanks to the technician who fixed the leaks (hope the leak was found correctly and no more leaks in the future) and adjusted a sensor to make the flame came back again. I was not sure how the pilot could not be lite - suspected related to the leak? However, the technician tried to charge me for fixing the leak and other jobs, though he charged me the basic service only after I haggled. The leak put my family at risk for three years; one of the furnace worked properly but the other had leak and was out of work since a sensor not properly set, so why did you still charge for that service?"

"Technician was able to come early, completed the work in a timely manner and left all work areas clean."

"No updates. Still waiting for furnace to be fixed"

"Service man was very helpful, walked me through thermostat settings. He arrived on time (maybe even a little early) Had shoe coverings. Looked over the furnace and all was OK. He told me about the service contract and its benefits and I signed up for 3 years."

"Easy to talk to, and very friendly."

"Gines was very polite and performed his job very well and thoroughly. Answered my questions and gave me helpful tips for the maintenance of my heating system. Thanks for having and sending out knowledgable member of the team."

"Very detailed assessment of the furnace. Good demo of deficiencies. Communication a bit labored."

"On Friday April 21/23 my furnace had quit working. Called A1 at 8am and requested service call and explained to Amanda thatI had a funeral to attend and had to leave at noon, not returning til after 5pm. She was able to get a Technician here by 10am and he fixed the problem within half and hour."

"The plumber did not discuss how the problem could be solved, what alternative solutions were, or how much it would cost."

"Excellent quick service."

"Provided a solution that was cheap and effective. Others were talking $1500 to replace a circuit board and all that was need was a correct filter, which was provided."

"The technician completed the work in a timely manner, he was professional, efficient and knowledgeable."

"Service was on time and work was done well. (This work was done as a promotion.)"

"Prompt and friendly service and the technician fixed the problem!"

"Informed me what I needed to do to correct problem."

"Ved and his partner did an amazing job and I'm very happy with install"

"Evaristo, the technician who performed our furnace inspection on April 20, 2023, was very thorough and courteous. In addition to his principal task, he explained additional services that are available to A1 Chesney's customers."

"Technician was very helpful and explained what he was doing and showed me what to look for on the humidifier pad, and when it might be time to replace it."

"Gines is awesome. He is very patient, knowledgeable and approachable."

"Quick, straight to the point in giving info, and result on the quote was right away"

"Excellent service. Technician was a credit to A1Chesney. He was very professional and pleasant. I would recommend him for any service call Jim Hopkins"

"The Techs asked me questions on how I look after the furnace and A/C equipment, they gave me tips on other stuff to do to keep it running ."

"installers moved a clothes rack and cut on a deep pile carpet leaving shiny silver splinters inbedded and also on an adjacent mat. They put down runners over the stairs and lead up to main furnace area but then make a stupid and unsafe use of a deep pile carpet uncovered - insane !!! FFS I have pictures - and the furnace is still stinky - I feel totally ripped off and sales guy made me think i need to rent -"

"Technition was on time, seemd very effiient, explained several things to us, and fixed a niggling little problem we had had previous service for but was not fixed."

"The technician was very helpful. He explained the issue and options and offered some additional tips going forward."

"The cost was excessive for the work performed. The technician didnt have basic spare parts ie drain hose / fittings in truck. Had to call the following day for another service call as first appointment never rectified the issue discussed on the phone. Leaking water trap !"

"Friendly and professional"

"technician was very efficient, polite, friendly and knowledgeable"

"Tech is knowledgable and friendly but my friend who did the same service from A1. Their technician uses a device to test air flow in the master bedroom and adjust the furnace fan accordingly. My technician did not do that."

"Ved was wonderful! He was very accommodating and knowledgable. He showed he cared and even cleaned up before leaving. We had a few good laughs as well :)"

"The quote numbers did not add up correctly but close."

"Satisfied with the result"

"On time. Friendly. I trust the work was done properly."

"The office was able to send a tech very quickly after contacting re: the furnace not running."

"Punctual knowledgeable service"

"Russell did a good job of inspecting and adjusting the garage heaters."

"Rather an awkward choice above. Have you thought of maybe POOR and Excellent?? The technician was very good. He seemed to know what he was doing and explained his findings and his work thoroughly. He also had a pleasant, friendly manner."

"The tech didnt seem very keen on doing the job properly. If I hadnt have been with him, I dont think he would have done anything. He seemed upset that I was with him - I had to be for security reasons and I also wanted to see what the job entailed. He also needed to use the bathroom - he didnt close the bathroom door and my wife and caregiver heard everything loud and clear. He didnt do anything with the condenser units - just showed me where they were and looked at the filter on one of them. If youd like all the details just call me. I understand this was a free visit, but would have happily paid if I knew this was going to happen."

"Arrived in the window, liked the heads up phone call that he was on his way. Efficient"

"Arrived on time, knowing that they know what they were doing and A/C installation was efficient and effective. Easy to deal with everyone. Thanks"

"The representative was very professional. In the end I chose to go with the furnace company that had installed the furnace that turned out to be a dud simply because they offered to replace it at cost otherwise I would have gone with Chesney."

"Great experience from Austin"

"service person was knowledgeable and explained in detail what he was doing"

"Arrived on time, fixed the issue, provided additional info regarding filters to use etc."

"Technition was courteous and seemed competent."

"I could have given a 10 but for the completion of my AC installation job just completed. The team were good and respectful and discussed with me as they progressed. The only issue was during completion, they were too much in a hurry and did not ensure I was fully comfortable with the installation before they left. Since it was cold outside, we couldn't test the AC but I was told it will work once it's warms up and I can call the office if any issues - I guess there should be a more structured process in place for winter installation for after testing. Lastly, the last team - electrical team left without letting me know, they did not show me the how or if i need to work the outside breaker or walk me through; I thought they were still working but realized, they had finished and gone. Overall, they were a good team, just seems they were in a hurry to move to the next installation which could have explained the rush. Thanks overall."

"Senior tech installed equipment and provided good information about A1 options"

"The technician did everything right, he texted prior to arriving, was on time, was professional and friendly, clearly explained answers to my questions, then made recommendations based on my needs instead of pushing something I didn't need. He seemed very knowledgeable and trustworthy."

"Delays in getting unit installed"

"Good service.. problem diagnosed, job not done yet, Still waiting for part to get installed."

"very helpful and efficient"

"technicians seem to be knowledgeable and did good work"

"A very helpful fellow."

"Satisfied with most work they do."

"On time, cleaned up after themselves,"

"Very polite and did the work without any major disruptions"

"On time, fast and efficient, booked for next annual. Pleasant demeanor."

"Very helpful in explaining the problem we had. Plus he had all the solutions."

"I thought it was pretty expensive. It didnt take him that long to fix the problem. But maybe its the going rate, I dont have anything to compare it to."

"Good service and the tech was very knowledgeable and helpful."

"Know what they are doing."

"Courteous. Non pressuring. Calm. Straight forward."

"George was quick, knowledgeable, courteous"

"The installers were really nice and very polite."

"Fast service, friendly and helpful technicians."

"Your technicians were very respectful, punctual, have the right knowledge and answered all my questions in a very polite manner"

"Because its good company to deal with"

"Friendly, courteous and informative"

"Excellent customer service"

"Rob & Ved were efficient, professional, and very skilled technicians. They kept us informed throughout the day of installation. They were very careful and considerate of our home, carpets were covered and when completed everything was cleaned to our satisfaction and more. They went over all of the installations and explained throughly and asked if we had additional questions. A1 Chesney are lucky to have this installation team representing the company. Should we require A1 again we would strongly request Rob & Ved"

"Good communication with client."

"It is good that somebody who maintain and look our furnace ."

"On time. Courteous. Explained the nature of the service. Willingly answered questions."

"Always a pleasure to work with the staff - they are on time, tidy, and explain everything and answer all questions clearly and patiently."

"The sales rep was disengaged in the presentation and just going through the motions. Had no idea what furnace, filter or thermostat was being talked about. Everything was just hand written."

"Quick bookings and quality work"

"Chesney has always been my choice as far back to the hardware store and I have always been satisfied so far with the work done. Our customer representative was sometimes difficult to get hold of after we decided to make a purchase. It continued until 3 days before the installers would arrive.Despite the minor inconvenience,we eventually had all our questions and concerns answered to our satisfaction ."

"Very good service"

"On time, pleasant, respectful"

"Competent and knowledgeable technicians"

"The techs are very informed and share their opinions, which I truly appreciate."

"We have always found the service very satisfactory, the technicians have always been courteous, on time and answered all of our questions."

"Work was done well and in sufficient time."

"I already have"

"No waiting. Pleasant service people."

"Very friendly and knowledgeable. Did a great job. Cleaned up nicely after they were done. Answered my questions and made sure I was familiar with the new equipment they installed."

"Recent service was very good."

"My furnace failed on a cold winter evening and you have someone come out in a couple of hours"

"always on time . friendly efficient service"

"Service was quick and professional, with little or no "up-selling"."

"Responsive"

"Phone call was very pleasant and informative that techs was very busy, With in 4 hours a tech was there to repair,"

"Efficient and Reliable service"

"Good service on time courteous service and head office staff"

"Promptness of response, efficiency and professionalism"

"Long term customer"

"Good Guy seemed knowledgeable"

"We have always had very good and quick service from A1"

"Accommodated same day and resolved issue to our satisfaction . Thank you Jamil ."

"Very professional quote but I wanted better products than what was offered to me"

"Everything was done as promised"

"Great worked hard , communicated improvement and st up thermostat."

"Service was fast and professional, with almost no "up-selling"."

"When you installed my furnaces in 2014 there was a problem with a leak in the exhaust piping, and it took me many months of complaining before you agreed to fix it!"

"Polite, thorough, and knowledgeable"

"Excellent work"

"Everyone was very responsive to my questions & requests...and very friendly."

"Goodbon providing information. Tech are confident and skilled."

"Punctual, friendly and informative"

"It took 3 tries to fix our problem"