A1 Chesney Service Experts Reviews

"Very friendly and straight forward"

"I had scheduled an appointment time from 2-4pm, and confirmed this the day before, but the technician came around 11 am when I was not at home"

"Richard was easy to chat with and provided answers to all my questions"

"Sales person was knowledgable and helpful."

"professioanl work"

"We were extremely happy with the professionalism and knowledge provided to us. This helped us make our decision with confidence."

"Friendly and professional technician Provided clear and concise status update on equipment"

"The problem was assessed and corrected expeditiously."

"It ended up that the problem wasn't solved."

"Technician did a good job of however humidity damper pad light was in after service and both need to be changed.. need anther service. Also no shoes are allowed in my house at all anymore. Even with shoe covers, hardwood covered in dirty footprints and brand new carpet had mud and gravel in it. That was upsetting."

"Our technician was very professional and addressed the maintenance for our furnace."

"on time polite"

"Robert was very good at his work and fast to come to solve our problems"

"Didnt get correct info at the time of signing contract. I couple of details, which cost me an extra $650 arose"

"Appreciate the quick response time when my furnace was broken"

"Someone answered the phone quickly, service was fast, the tech was pleasant, was respectful of COVID."

"Technician was quite willing to discuss any questions or issues that we had."

"Always glad to have Mr. McCallum looking after our HVAC equipment."

"Same day service, problem solved, advice given!"

"Quick response and willing to show up on a Friday night."

"The diagnosis of the unit has been rushed. Maybe due to the cold weather..."

"Pricing is very expensive"

"pleasant and answered all questions"

"Prompt service"

"Hard to get 10"

"Initial phone help was efficient and polite. Technician called soon after and came quickly. Very polite, gave a full explanation of what he was doing. Work completed quickly and completely."

"The technician was fast, honest, and communicated very well."

"Very good service man."

"Nothing to do with the technician (everything was fine with repair/install). The lower mark comes from the time it took to receive the part and to get it installed (almost 4 weeks!). Also, we inquired (2 weeks in) as to the status and no info could be given. As well, there was no heads up call given on installation day. We also had requested a quote for a new fresh/cold air intake system for our furnace and never heard from anyone from your company (until our tech arrived and he gave us the quote). Overall, the customer service was quite lacking. I cant help but think that, because this was warranty work on a failed part, that priority was not given. In todays world ... even with COVID, I find it hard to believe that it takes a month to acquire and deliver a part (no matter how old it is)."

"Knowledgeable, thorough"

"Fast and efficient resolution. Friendly technician."

"Because my problem is not solve"

"If e get another survey about HOW DID WE DO? I am going to scream!!!! what a crock... it TOTALLY ruined my experience and now I am considering going elsewhere because I hate this kind of crap."

"Easily solved issue. Arrived immediately"

"Came on time and was efficient in dealing with issue."

"Quick response , excellent service & knowledgeable technicians"

"The technician was thorough and knowledgeable"

"The technician very quickly got to the root of the problem and took steps to ensure that it would not repeat. He then did some routine service work. He was mannerly and a clean and tidy worker."

"Professional. Offered monthly service solution. Answered all questions."

"The service was prompt and professional."

"Very prompt service."

"Chesney service was prompt in -30C weather. The problem was quickly identified and a temporary solution was provided."

"Because of an inexperienced scheduler (who took a long time to find my information ) the technician didnt come out with a needed ladder on the first day. So he dealt with one issue but then I had to call back and schedule a second appointment thereby having to wait an additional 2 days for the most urgent of the issues."

"timely and quality service"

"From the woman who took my call to the technician, I could not have asked for better service. Both were friendly, able to help me in my time of need; technician told me exactly what was happening."

"Rahim was courteous and professional. Respected our home by changing into slippers and maintained social distancing. Rahim left our humidifier and furnace area cleaner then when he came and we would strongly recommend Rahim and Chesneys for all plumbing needs"

"The technician is very professional and polite. He did a very good job in fixing my high efficiency furnace."

"He was lying -- He told me to replace whole motor. When he came back to replace, he just came with a small box. I asked me where is motor. He said in his car and told me he tested the motor which was working well. I observed his work. he just replaced a small part with the part in the small box. he said this is problem.. He never mentioned the large motor. He charged me 510 dollars for 0.5 hour work. I am unsure if he is over charging."

"Technician was prompt, polite and very knowledgeable."

"no problems"

"He was efficient & the humidifiers are working well"

"He was courteous and informative and very knowledgeable"

"Jamal was very courteous and responded to all my questions and concerns."

"Andre was very professional and helpful with being responsive to any inquiries I had about my furnace."

"Allowed me to change day due to circumstances, prompt service, friendly technician"

"The two men who came to our house were very nice and they made us feel comfortable. They covered our carpeted stairs with a runner which we really appreciated. They did a very good job."

"Just happy for the job they done."

"Technician was polite, provided answers, performed service professionally, and fixed the issue in a timely manner."

"A1 Chesney has always come through for us. You are like family. With 9 rescue animals, a severely disabled son, when the upstairs furnace starting emitting a horrible smell, always over the weekend, I took a chance and called A1 Chesney, at midnight. To my surprise, someone answered and gave me the support and caring to ease my worry and stress. How can you not be loyal to a company like that? Someone was sent to our house at 9am the next day. I am very grateful to have found A1 Chesney. you have always been so good to us."

"George knows what he is doing in sharpe contrast to the original furnace installer (Kyle) who royally messed up the installation."

"From sales to install Craig sales Blake ,Cale,Riley, Perfect crew / worked in flooring business for years . Would recommend you in a heartbeat . Thank you so much for your quick response"

"Very expensive for the short time he was there and did not have the right filter plus did not turn furnace back on and did not tell us and house was 17 degrees before we realized"

"Solved the problem and educated me on my furnace and things to keep an eye on in the future"

"Knowledgeable and thorough"

"They solved my problem"

"Austin was very knowledgeable and presented several options on central air conditioning. Very pleased with the information he gave me."

"Service is prompt, professional, courteous and knowledgeable."

"Technician knowledgable, and efficient."

"Willing to work through and diagnose possible causes of the problem."

"The company set up the appointment, and kept us informed of the expected arrival of the technician. The technician was polite and knowledgeable."

"George provided an honest second opinion on the rusted thermal exchanger."

"The technician was great"

"The technician did not find any issues. As we were trying to minimize contact due to Covid distancing regulations, I left the furnace room and have no idea what he actually did."

"Had no problems with service"

"The problem was fixed"

"Prompt service, no fuss, just got it done and very polite. Happy to have him in my home!"

"First time having this done didnt know what to really expect. Was polite friendly enough but what to expect for my buck is a little hard he sees a 8 There was no where for notes on Q5 as the whole start to finally chasing back to book the guy who booked me was great! The ladies on the phone I spoke with before Xmas not so great!"

"Arrived early, after calling. Job done quickly. Discussed potential problems due to old galvanized pipe before starting the work."

"Dan was thorough and explained what he was doing."

"He was pleasant courteous and knowledgeable vv"

"efficient and well organized"

"On time. Friendly. Provided some information regarding our furnace's performance. Excellent covid-distancing protacals."

"Very knowledgeable and friendly! Had no problem answering any questions I had for him."

"George always comes out and he is wonderful. Professional, friendly and respectful."

"On time. Very clear on what he did. Transparent communication"

"The technician was courteous and informative with equipment status and yearly maintenance program."

"Not sure what the part that was needed exactly. I was out when he came back with the part. He left no invoice, recurved no email invoice"

"Responded quickly when my furnace went out. New furnace was installed in a timely manner."

"Quick, efficient and friendly"

"Service technician was professional and courteous. Took the time to explain all details of the inspection. And provided potential solutions."

"All done as promised with a minimum fuss"

"Morad seems to be very experience and was able to detect the issue very quickly."

"just good service"

"The part replaced was under warranty, and took about one-half hour to replace. Yet I was charged $227.85 (incl. GST) to do the work, which did not include a service charge for coming to the house. I think that amount is outrageously expensive for what is supposed to be only the labor charge to replace the part."

"Had to wait until Monday as answering service not aware that there was availability on weekend with technician familiar with combi boiler system. Danny was great, however, the next day after technician bled the lines the sewer backed up costing me $450 to snake the line to fix, wondered if this was related?"

"The problem could not be resolved by Chesney. They do not have the equipment to complete task. Suggested to use a specialized company"

"Very quick response; clear thorough explanation and quote; efficient installation. Cleaned up and even fixed sloppy work from previous plumber."

"Harim was very professional. He has a re-assuring, knowledgable and calm demeanor which has put me at ease knowing we were receiving the best service."

"Technician was good, knowledgeable and able to detect the problem"

"always have had excellant service and quickly as well"

"Arrived on time, listened to the and investigated the problem."

"Was all good but the pilot light on my hot water tank was put out. But when I called the technician came out and relit the hot water tank for me, thanks so much!"

"Exelent"

"Installers were polite, efficient and seemed knowledgeable. Technician who came to do some modifications took the time to explain matters to me."

"Michael was professional and worked efficiently."

"All my answers were answered and the information provided was helpful and complete. Anna was very easy and pleasant to work with and she was attentive to me as a customer."

"Phil was respectful of the virus protocols, and the service work was done efficiently and professionally. In addition, we had an excellent discussion regarding a tankless water heating system, which may be a future project. In response to #10 below, I have not checked competitors' pricing."

"the technician really knew his stuff and installed the new tap in short order."

"Had a diff technician each time, I dont like that much. The tech that was here brought up my hot water heater. He mentioned it was 23 years old and beyond its life expectancy. Even tho thats true, its never at all given me any grief, works perfectly delivering hot water to every faucet. Now, however, Im worried about it going kaput in me, and Seniors Daily Living Assistance no longer provides funds to buy a new one. Now they give me a loan to purchase a Hot Water Heater which I have to make payments. Im retired, live on OAS, GIS, CPP and Alberta Senior Support at $195.00/mo. Thats really all I can complain over but he is in his right to inform me of such. Just now Im a worried about it and waiting for it to quit on me. He was very professional, not a conversational type person like the others were. Thanks."

"Not only did Phil fully inform me about the replacement water heater, he pointed out several other potential issues regarding my furnace and piping for the heater. He also gave me a lot of information about the Advantage plan, which I now have. I hope it works the way I understand it!"

"Problems were solved in a reasonable time."

"Service technician was great but I wish theyd been able to find the leak. Our plumber did show us a picture of some water leaking on the bottom. Thank you for not charging us for coming out though!"

"Poorly handled. Was given the runaround when it came to issues with no softener going into the cold water line. Blaming the hot water co. Installers & vice versa for mixing up the water lines. Wanted me to pay out of pocket for re-piping the water lines? Ridiculous!!"

"Professional service"

"efficient and helpful"

"Met my expectations for service and timeliness"

"Service was excellent and professional."

"Friendly"

"Robert was excellent"

"prompt friendly knowledgeable service"

"Tech was informative and displayed good people skills"

"Phil gave good professional advice and does timely and excellent quality work."

"It's a mixed answer ... the original appointment was missed because of a computer error, but you rescheduled it for later the same day, and the service person was very friendly and carefully explained what he did and even noticed another problem in the furnace room, unrelated to the furnace, that he pointed out to us."

"Richard was excellent."

"This was an emergency call - my furnace had failed. The technician came very quickly and fixed the problem."

"I had let the Customer Service Rep know that we were receiving a lot of condensation on our windows. We had the humidifier set very low (15). The technician turned it up to 30 and then stated he was surprised by the high humidity in the house (40%). We are currently trouble shooting ourselves."

"Blake and his partner were pleasant and very professional. They also did an excellent job."

"Because technician was very knowledgeable and friendly."

"Nice guy but wrong person to resolve the issue.. made it more complicated so now right person coming tomorrow"

"everything that was requested was done, including shutting off an outdoor heater that had a stuck valve"

"On time, very courteous, worked hard at job, gave complete briefing afterwards"

"Very thorough professional and helpful in explaining issues to be aware of with the furnace"

"Clean, courteous, efficient and effective service"

"Right on time. Very fast, efficient, friendly and clean."

"Technician was professional, knowledgeable and pleasant"

"The tech was on time and patiently explained what he was doing then carried on. He gave me a full report before leaving of what he did, signed off, I purchased another plan and he then took his leave. Covid protocols were always folliwed including masking and sanitizer."

"SERVICE MAN SEEMED KNOWLEDGEABLE."

"Technician was polite, efficient, explained what he was doing, and wore a mask."

"Technician vey thorough and very professional however I feel that the pricing is extraordinary high for exactly one hour of service"

"The service from the annual inspection, through the assessment for the new furnace, and its installation went smoothly, and efficiently, and was explained well. The workers were respectful of the Virus protocol, and Inwas very satisfied."

"The technician was rude. Just because he couldn't find a record of A1 doing the last service, he had to be rude about it. A1 is the only company that's been here since the last service. He said my 16 year old furnace should be replaced because all the parts have been now. If it has all new parts, it should work fine. The he complained about something on the cover, but the previous technician never mentioned it. I don't think he likes his job."

"Very Competent Techinican"

"Excellent Service rep"

"She answered all our questions ."

"Very knowledgeable and professional. Friendly and in formative. Really nice guys - Rob for furnace and Phil for plumbing. . Great jobs on both services. Am I able to request them next time ?"

"Richard was helpful, patient and very honest. I really appreciated all the time he spent discussing various options with me."

"Such a pleasant service technician who tune up both furnaces"

"George was very personable. He explained things well and seemed very thorough."

"Answered all our questions"

"Ryley explained the problem with the installation and what solutions were available in a fair and understandable manner. The work was completed on time and with a minimum of inconvenience,."

"Because I was very satisfied"

"Austin provided us all of the information and options required to make an educated decision on a course of action."

"Richard was very good in communicating and explaining everything and seemed very honest as well"

"Furnace and humidifier service.. Nest directions."

"Phil explained why a new hot water tank was required and he strongly recommended the membership program and explained its benefits."

"Technician was fabulous!"

"Efficient, explained what was going to happen tidy"

"There were several difficult to fix problems with one humidifier and the iControl. It took time to figure out how to fix them and our tech who has been here several times on other visits was the consummate professional staying until all was fixed."

"Richard was very personable, he had his sales pitch down pat, and new your product."

"Everisto is very professional, courteous, conscientious. He also explains everything that he has done, what he has found and any recommendations. Greg accompanied him on the visit, and he is always pleasant and a pleasure to deal with."

"Very personable technician. Quality workmanship."

"Showed UP - good service....enrolled us into annual plan."

"Phil does excellent work and is both effective and efficient. He is also exceptionally straightforward in the advice that he offers, and is more than willing to respond when his advice is sought."

"George had forgotten to hook our Humidifier up correctly after he replaced our furnace power board back in Oct."

"VG at explaining programs. Efficient work."

"serviceman was friendly and did a very detailed inspection of furnace"

"Friendly service and left the place very clean."

"I had service quickly"

"Representative arrived on time, was very polite, and was efficient."

"Richard responded my initial request during Thanksgiving holiday, did a detailed inspection during on site consultation, provided thorough explanations/financial details of options and arranged the earliest installation as he can. Abdul and Michael did a solid installation and discovered a previous mis-installation of the switch on my existing humidifier which caused it not properly functioning for years. Appreciate all their great works."

"Looks like the problem still exists, its on and off."

"Identified the problem and got the furnace going. Only charged for the visit. It was a problem with the filter so no parts replacement."

"Becaue $650 toilet...plus a $5000.00+ reno...when I repaired the damn toilet for ,$60.00.... I feel like tour tech took advantage of my Mother."

"Very rapid response and extremely helpful in getting heat to my tenants"

"pleasant, on time, thorough, explained the service completed, efficient with time"

"Jamil did the annual furnace tune up in a very professional manner."

"Great service and we appreciated the mask, hand sanitizing and slippers over the shoes. The service man was great and gave us some tips on how to use our heating system better."

"He answered our questions and also he gave honest opinions."

"The technician was so helpful and I really felt went above and beyond."

"Looked after everything and updated us"

"A1 Chesney has always been great to us. Craig when he drops in for a chat and to work out our arrangement for upgrade is honest, helpful and easy to talk to. Winning personality."

"Very Friendly people willing to help I have recommended you in the past and others have purchased products from you - it was disappointing that all the products needed for the Rena were not brought with the service appointment as requested. they were not able to get this product locally and cheaper to buy through amazon"

"Failed city inspection. Air conditioning is too close to relief valve. This is an Installation error."

"Rob was very pleasant and knowledgeable"

"Was early and finished promptly. Explain possible problem in future, etc"

"Raoul reset the code and the furnace is now running efficiently once again. He will come back to service the furnace for fall maintenance next week."

"Each year he is very helpful, respectful and very good service"

"Service was great. Austin went above and beyond as he also helped me with my neighbors furnace as I am looking after it while they are away. Technicians arrived on time and worked hard all day."

"They were all efficient and answered any questions we had."

"Arrived on-time, answered questions, gave recommendation that made sense to me"

"The technicians were excellent, polite, tidy and efficient. I felt that Anna likely should have been clearer on options available for the rental property, because had I been made aware of the cheaper humidifier which I ultimately got, I would have chosen it."

"The Technician respected the fact we had a baby sleeping and worked away quietly. Appreciated his consideration"

"My only comment is that the sales person seems to be more interested in his commission and less in customer's needs. I had a conversation with him on Thermostat quality and he kept mentioning about refund math etc. I guess that's how it goes these days."

"Provided ideas and context. His suggestions and conversation was welcome. Good attitude, honest and projected a good nature."

"The technician, Rahim did an excellent job and is very professional. He perform all the leak checks, system check to make sure system is operating properly. Overall it is done very well and the heater is covered under the warranty period"

"George was very polite, friendly, cordial and a most thorough worker."

"Thorough,expertise,, detailed explanation"

"Because, that is the rating I felt was merited."

"Technician appeared very competent & answered my questions. Only small concern is that he spent the shortest time servicing & checking our furnace than any of the other technicians we have had in the 5 years we have been using Chesney."

"Technician arrived promptly, was very professional, and answered a couple of questions I had regarding the service."

"As seniors we appreciate the time technician took took to help us with details and our concerns."

"I have done business with you for a long time. When I moved into this house I used you for yearly service and check ups. I paid monthly and I was contacted to book the yearly service appointment. I then purchased a furnace on a rental agreement so I dont need to be concerned about anything in the future. Since the furnace was installed I have never been contacted for anything. Including the yearly service call. I called to book the appointment because I knew I needed a filter. They are expensive but know they are provided with the rental units. I was responsible for getting my own after the first year as I was not contacted last November. I mentioned this to the service technician and I was told that basically that is my issue to contact you and I should read my contract. That may be the case but the customer service in this aspect was very lacking. Maybe it is my responsibility to call for the yearly PM but I never had to when I paid for that yearly work out of my pocket. Now that I pay just over $100/month I get minimal service or contact."

"Friendly, courteous, fast."

"Service rep. Courteous,took his time to check furnace and thermostat .changed filter"

"Very indepth quote, calculated and accurate based on the requirements. Installers also were very helpful, put up a hose reel for me that I had been having difficulty with"

"The expert was professional and he did an excellent work."

"Very knowledgeable and personable sales rep."

"Anna is very matriculated & down to the details with her measurement. She seems to take her job very seriously."

"Nothing particular to say!"

"George was Very competent in servicing our furnace and air conditioner and explained everything he was doing and why."

"Chesney's agents always give excellent, efficient, and and timely service. I have been a Chesney customer for nearly 20 years."

"Did the job right and checked out the price of filter when different than the past. We have not always had technicians who know what they are doing in the past."

"Rob P. Arrived promptly. Courteous and professional. Explained what he found and left the area and furnace clean."

"Fast and efficient!"

"Quick, on warranty, repair worked."

"I feel he was thorough in his inspection"

"Phil is an experienced pro. He managed the installation and explained what he was doing and why."

"Technician changed setting on upstairs thermostat. Called the office 2 days later when I realized things were different. A Technician called me and we got things worked out over the phone."

"Technician was on time, asked questions."

"Technicians were friendly and helpful"

"Prompt service, Excellent diagnosis of the furnace problem. Efficient resolution and repair of the problem. Warm, amenable person.."

"On time, clean, respectable"

"Personable, polite and timely"

"Called A1 based on Lennox premium partner status - Tech that arrived knew nothing about the furnace, told me it was going to be very expensive to repair main logic board and fuel assemble and not worth it - also told me the flame assembly was warped - charged me 248 and left with the unit no different than when he arrived - subsequently called another company - they clarified the unit was not warped but it was an inherent issue with the model of furnace. Removed the fuel assembly removed carbon and build up from the fuel delivery horns and got the unit working in less than 20 minutes."

"I waited all day never got a call that they were not coming. Not happy. I have been a customer for 56 years. If you dont get someone out here tomorrow morning you have lost a customer. There is a lot of other companies out there that would love my business."

"The softener is questionableas initially the head was at startup leaking,then the cartridge was damaged causing the water to be blue. The water is not as conditioned as expected. The service was very good."

"excellent person."

"Tech arrived at designated time, was efficient and answered my questions"

"prompt business like knowledgable able to answer all my questions"

"George is always punctual, friendly and great at explaining things about the programs and willing to get information on the plans."

"I asked many direct technical questions and appropriate answers"

"My furnace, hot water tank, humidifier and water softener are all from A1 Chesney and I have always received courteous and timely service when required. The technicians and plumbers have all been professional and provide answers to any questions I have."

"Did The Job!"

"Service TechnicIAN FOUND THE PROBLEM AND SOLVED THE PROBLEM FAST EFFICIENT"

"The technician, Rob, was very thorough in servicing my furnaces, water heater and humidifier. He answered my questions, worked efficiently and left the furnace area spotless."

"Theresa was very prompt in answering my online plea for help. She was also patient and kind. Dan was actually early and attended to the task without trying to up sell to us"

"Safe, polite, very quick to respond"

"Dan provided us with excellent diagnosis and recommendations on keeping our furnace efficient."

"I am extremely happy with the technicians that come out and do the servicing. I am not always impressed with the office staff who are supposed to record service dates, what is being serviced, and equipment required for that service."

"My only complaint is that my carpet leading to the basement and in the basement has some stains from the install. The carpet is practically brand new, installed a year ago and the basement is never used. There are about 4 dirt/stain spots."

"skilled technician, excellent customer service, honored warranty."

"Tech clearly knew what hw was doing"

"Expert knowledge and explained things really well. Did a thorough job."

"Sales rep explained what we needed thoroughly and installation was completed very promptly."

"Anna provided relevant information and gave us options for a purchase of a new furnace system. We will be choosing one very soon."

"Got practical advice from the technician"

"Very professional, great service and always on time."

"Polite, efficient Technician."

"A1 showed up on time, were very polite and adhered to all COVID protocols."

"Quality service, on time, with helpful info on filter use."

"service was excellent"

"tech was personable and did a good job"

"easy to make appointment, technician on time and he answered my questions and I am now ready for winter"

"Did a good job"

"Reuel has been providing our annual service for several years. He always respects our home, is meticulous, friendly and on time."

"Direct approach, good advice"

"Ignored my request for a quote"

"Overall a great experience. The technicians were very well mannered, informative, and willing to spend the extra time answering all my questions. Job well done."

"Very professional installer, good customer service, and quick with responses and providing information!"

"some small amount of damage to some ceiling tiles."

"Scott very friendly patient knowledgable"

"Very honest and clearly explained all options and functioning of systems."

"Very through and helpful technician. Thanks for providing service in such a difficult time."

"My replacement toilet was installed effeciently and quickly."

"On time. Good explanations."

"Richard was very professional and took the time to explain cost and options."

"Explained everything to our satisfaction."

"Also in the past your company met and even exceeded expectations the last service call ended in a very unhappy situation for us. Condensation damaged our ceiling tiles because when the unit was installed the technicians forgot to insulate some pipe. It took 11 days(!) in extremely hot weather to get a fix, in spite of your advertising 24 hr. service. Your technicians were first class, respectful and professional. But without the parts being available there is little they can do...."

"Service technician provided; Professional, courteous customer service, knowledgeable with integrity"

"Very professional and thorough from initial contact to end of install."

"Scott was very knowledgeable and provided all the information I needed."

"Was able to pinpoint the problem and fix quickly."

"Service was excellent day of. The salesperson did a great job of explaining options. however, there was a lack of communication regarding time of service appointment."

"Danny always does a great job. Professional and informative as well as fun."

"Efficient and pleasant"

"Quick, knowledgeable, and willing to present multiple options."

"The serviceman was very knowledgeable and took the time to teach me about what he was doing and how I could better manage my heating system. He was courteous and helpful."

"Tech was in, replaced the part and was on his way - quickly and quietly."

"Promised things which were not able to be accomplished, and delayed the job by 3 weeks."

"Evaristo was very knowledgeable and courteous."

"he was fine"

"Very friendly and competent"

"Very good work Very nice people"