A1 Chesney Service Experts Heating & Air Conditioning Reviews

"Andre was polite, friendly, informative and helpful."

"Technician was on time, polite, explained procedure to me, changed my filter, made helpful suggestions. Pleasant gentleman. You can tell he likes his job."

"Rob was prompt, courteous and thorough."

"Fixed problem, explained why it occured"

"Rob and Craig are professionals. They showed up on time and displayed professional demeanour from the time they arrived until they left. They offered useful advice."

"On time, great service."

"The technician was friendly and discussed the maintenance with me."

"Service staff arrived without proper information. Didn't have part required. Hadn't been told the part required."

"Had to cancel appointment because scheduled time was being missed by at least 2 hours"

"Rob was the technician (missed this on the previous screen). He was excellent!"

"The service did a good job but he was behind schedule and to change my time slot."

"The technician called when he was on his way, put booties over his shoes, kept me informed during the service and was very knowledgeable."

"Farwad is very knowledgeable and very thorough. We are very happy with his service."

"The technician was very professional and thorough, however, a solenoid valve for the humidifier installed earlier this year has stopped working and I haven't received a phone call about having this fixed. The faulty valve is under warranty and I will be phoning next week if I don't receive a call from Service Experts."

"Technician was very thorough and explained everything to me in a very clear mannner."

"Service was on time. The technician identified and corrected a fault in the furnace which was not apparent in warmer weather but would have been a problem later in the winter."

"He was on time, he explained what he was doing, and made suggestions regarding our heating system."

"I never give a perfect 10 otherwise if I had to go any higher there wouldn't be any room to go. I presume my Tech ( Jamil )?? was the same individual who service us last year and was very informative."

"I am very satisfied with the service and Jamil, the technician. It was completed in a timely and courteous manner."

"George was very informative and very helpful with the questions I was asking."

"Fawad was very professional and friendly."

"On time - complete and comprehensive service - professional"

"I was satisfied because the way the technician presented himself, cared for the cleanliness of our home, and informed me the reason he was here for. The technician was knowledgeable, informed and professional in the way he performed."

"Service was provided within the timeframe given."

"Very clean job and willing to answer and questions."

"Arrived as scheduled and very pleasant."

"He is very experience with the product. Took him about 15 minutes to fix the problem while the previous technician took more than an hour but still can't fix the problem."

"Good at his job, efficient, very pleasant and helpful"

"Very thorough process. Very friendly sales rep."

"prompt professional technician"

"Furnace was repaired in a quick & timely."

"Austin arrived on time, was courteous and was happy to provide answers to all questions I had."

"Very professional"

"Andre was thorough and explained everything very clearly to me."

"I was nervous in the morning because they came a bit late, but they did a great job."

"A1Chesney has been servicing our furnace and water heater for 18 years."

"Reuel is thoroug, does a good job and easy to interact with"

"From Austin doing the initial sales pitch to the two installers, I was pleased with the way things went. My questions/concerns were answered."

"Prompt and professional service"

"Both were very professional and answered all my questions."

"On time, informative, efficient."

"Evaluation was extremely courteous and polite"

"On time, very courteous and did everything I would want them to do."

"Technician informed me of what he was doing and what he had noticed about the furnace."

"was without heat and received immediate service"

"He took time to check and adjust all problems"

"In the evening after the furnace cleaning/service on Oct.29 I noticed the temperature in the house going down and the furnace not running. Called the office next morning and right away a technician came and fixed the problem."

"Only complaint is that we requested on occasion that the contact number/person be changed and on one occasion that my property manager be contacted about the technician arrival time. In both cases they continued to contact the wrong person who no longer has anything to do with this property. Other than that everything exceeded my expectations and everyone we dealt with gave amazing service!"

"did job required"

"Arrived well within designated appointment time. Thoroughly and efficiently assessed situation and provided clear solutions."

"On time , knowledgeable, and conscientious about customer cost."

"Very professional, showed me the concerning issues and proper tips and maintenance"

"Overall good service but every year the poor tech us sent out without the furnace filters which means another appointment. Every year we ask A-1 to put this on list"

"The service man was very friendly, clean and communicative. He explained what he was doing before, then confirmed what he had done, what he had found and what it meant to us."

"Andre was very courteous, explained what he had done, made suggestions about CO2 and smoke dectectors"

"Technician was on time, professional and courteous."

"Polite, engaging knowledgeable"

"Jamil came to the house very quickly"

"Didnt get a phone call with arrival time. Work from home and couldnt have let in. Told service was free and got charged for filters. No communication."

"Sales Consultant was great - took his time to make sure quote was correct and explained it fully"

"I was satisfied"

"I think the service was very good, and reasonable on a value for money scale."

"Thoroughness, punctuality, friendliness of technician."

"Colin is very knowledgeable, helpful and professional."

"Arrived on time. Completed work efficiently Provided feedback"

"They were on time and took whatever was needed for reassuring that the furnaces were functioning properly."

"Tech was very friendly and took time to explain answers to questions that I asked."

"100"

"Tricky technical installation done professionally and well."

"Didn't find the salesman very professional."

"A1 Chesney called ahead of appointment to confirm time and date. We were contacted before the technician arrived and he arrived within the scheduled appointment time frame. Technician was professional and helpful."

"I was very pleased with the way my technician explained everything to me"

"Jamil has serviced our and my daughters furnace for the last 3 years. He is friendly and knowledgeable, and always on time."

"Andre called before he arrived, was friendly and professional, and took time to fix a small problem."

"The service provided was very good"

"He was on his computer tablet a lot. Did answer questions confidently"

"Knowledge helping on questions and followed up with additional service issues. Clean and tidy and cordial"

"Evaristo was very courteous and wore foot protection in the house. This is very important to us. He was very knowledgeable and answered all my questions. This was a very good experience."

"Provided the service I requested in a professional & friendly manner"

"Mr. McCullum has always been first rate. I was NOT satisfied with the fact that it took 10 DAYS (without hot water and furnace heat) from the time Mr. McCullum ordered the necessary part to when Worsley received it. Thank goodness that the weather was not -40 C."

"The service technician was very professional and technically competent."

"Great service. Our tech has been very responsive to our recent issue"

"In time, polite, efficient service"

"Jamil diagnosed the issue and was able to fix it quickly. Although the part was covered by warranty, I'm still somewhat confused why it cost as much as it did. Also, later in the evening, the furnace was not working again, LED flashing twice, which is a different issue than the initial one."

"The furnace was look after in a timely manner."

"Very thorough and helped me with organizing getting new filters. Changed my humidifier screens which had not been done in some time."

"He was on time ,pleasant and helped me with the thermostat settings."

"The tech was very friendly, had an great personality, did excellent work, answered all of my questions and gave me good advise! He is an excellent representative for your company!"

"Professional & efficient. Direct to the point."

"Great technology with high tech camera allowing us to decide on how fast we should decide on furnace replacement. The appointment was meant for heat exchanger quotes and furnaces quotes however when talking with the technicians they said they don't make the heat exchangers any more which a few other companies were able to tell me that ahead of time via phone with the model # I provided. Luckily a second technician came with to help out the first guy just by chance and was able to do the quote on the spot. Seemed a bit disorganized whoever booked the appointment."

"He showed me pictures of dirty filters so I could tell when mine needed changing. Explained what he was doing."

"Very good service and friendly people and they answered all our questions, Made my wife very happy."

"Reuel 321-00134 is our preferred service technician. Reuel is very prompt, efficient and most supportive on servicing our Lennox furnace. He always ask for him when it comes to our annual maintenance."

"Andre was excellent and explained what was done along with some things to consider getting done. ie having the ducts cleaned"

"Andre answered all our questions to our satisfaction and quietly went about servicing our two furnaces."

"We had a very busy schedule during the month of installation and the salesman worked with us and found the only possible day that fit our schedule. The installers were very conscientious and did the little things to make sure everything looked good."

"I phoned at 4:30 pm on Friday, again at about 10:00 Friday, and 3 times on Saturday. I was told in the phone they were very busy. The technician, who was very nice and good, told me he didnt get notified of my call until my second or third call on Saturday. I have had a service contract for 15 years. Not happy."

"A small water leak was detected after the installation requiring a return visit"

"The technician was efficient and courteous."

"Fast, efficient and on time"

"Punctual, polite, professional, and thorough."

"Andre was very good! explained everything. They were checking into warranty on furnace but haven't heard back"

"knowledgeable and reliable service"

"satisfied"

"I was able to have the service technician come out on the same day i called. He knew me from previous appointments and was efficient and very courteous."

"Was not happy having to wait an extra 30 minutes for the technician to show up. I booked a month ago for a specific time zone. We were rushed and had to wait longer for service to be completed."

"Technician was polite and engaging and seemed competent."

"Andre was very thorough in explaining what needs to be done."

"The furnace is working more effectively"

"He was efficient and thorough"

"Service man was very well trained and knowledgeable"

"I had a phone call from your office shortly before Morad arrived, which was within the time frame provided beforehand. He appeared to have done the work thoroughly and arranged the next appointment for me before he left."

"Completed work quickly and related info in regards to my furnace"

"On time efficient"

"A 10 rating is self explanatory"

"Clear communications stating the various options that I had regarding the replacement of the furnace and the water heater."

"The part I required was not available and had to be ordered causing a delay in repair"

"Technician arrived on time. Quickly repaired humidifier leak. Replaced humidifier control. Friendly and knowledgeable."

"Had some difficulty pin pointing a problem. When diagnosed left me to deal with ordering part and booking appointment."

"Gas P was found high so turned down to spec acc. to Tech DIP switches changed to match single contact thermostat better Now have less heat but more air flow Also have plenum banging noise back again on hi speed fan start and cool down. Which was a problem after install I am concerned that hi gas P may have damaged heat exchangers Also would like to get rid of sheet metal banging noise twice in every cycle. I preferred the way the way the furnace was running before check up except for high gas P found by tech. Please have Tech call me ..THanks."

"Danny is exceptionally knowledgeable courteous and on time"

"Technician was on time, very knowledgeable and courteous."

"very courtiouse and ifomative"

"Was very efficient, answered my questions, left area tidy"

"Answered all question as I was not at home for the entire purchase . Austin made my wife feel comfortable enough to ask questions."

"Mr. Greene provided knowledgeable advice and agreed that thei furnace problem was the control device"

"Tech was very knowledgeable, and professional"

"I found it quite expensive to have the technician come out to the home for 35 minutes to install the warranted item to my furnace...."

"The technician did what I asked and was efficient and personable"

"Tech was very professional with the install of a new thermostat and explained how to program the different settings."

"He was knowledgeable and made suggestions for our benefit."

"Courteous knowledgeable"

"Did not receive a call prior to technician arriving."

"The only concern I would have is it would be nice to have a different rate for quick 10 min jobs, which this was. The technician was great."

"Jamal was good in expanding a problem he noticed, but past technician reports did not provide him with the necessary details. A part is needed, will be ordered and another appointment booked to install that part."

"He did everything he was suppose to do. He was great."

"Very helpful and understanding of our needs"

"This was the third year I booked a furnace tune up with the company, and for some reason they were not able to find any details on file and considering I'm living abroad they were not willing to book the service via email. After several calls and very rude emails I got a fee quote. Condering that my house is rented and I'm living abroad I asked the company to contact my tenant to finalize the appointment. Noone contacted her, after two weeks she tried to contact the company and they told her that I have to call again, they will not talk to her. Then I had to arrange it again, call the service line. I also wrote an email to Asley Sallis and the response was again very rude, not what I would expect from a customer service. Finally the technian came, but despite I discussed it with customer service (also have an email for it) he did not want to change the filter because it is non standard. In my discussion with customer service I specified the exact filter size and got an extra quote for it how much it will cost, which I agreed to. So on the day of the service I had to be in a call with my tenant with the technician to explain what I explained 20 times, what type of filter I need, and yes I'm willing to pay extra money for it."

"Appeared knowledgeable"

"He got the job done!"

"CD was excellent, he provided good information about the working condition of the 2 furnaces Answered all my questions in a professional way. In fact he was much better that the man who came last year."

"Initial phone call was answered promptly & cheerfully, was provided an appointment within a few hours, Jamil was professional, courteous, and thorough!"

"Hes very friendly"

"Service rep was very friendly and answered any of my questions"

"Very knowlegable and helpful"

"Technician took the time to explain procedures to me."

"The technician arrived on time as scheduled. He quickly diagnosed the problem, then went to get the blower motor that was needed. he returned a short time later and installed the motor."

"Andre explained everything that he did."

"Problem hasn't been fixed yet. Still waiting for a phone call"

"Very thorough"

"Arrived on time and got the job done within the time limit I was hoping"

"Very patience in explaining things"

"Furnace bought from your company and I but the yearly package. Just inspected September 4th and I was told good to go for the winter. My tenant calls me today September 27(first cold day) and furnace not working. I call Service Experts and my tenenat calls me to come pay charges. I am told parts are free but I owe 227.85 for the service call. I do not think this should have been missed on exam 3 weeks ago. i want the charge reversed. I call the company and I am told call again on Monday (it was before 5PM and the office was not open?)"

"Jamil was very detailed in checking the furnace for issues such as cracks in the heat exchanger."

"Technician very helpful in explaining what work was done and why"

"He was confident and well trained."

"Was a difficult wiring problem. Team effort between service man onsite and resources over phone was the solution. Fast and neat. Thanks for rapid response."

"Greg was professional and very forthcoming with his suggestions and his answers to my questions."

"Have used AI Chesney for many years and have been satisfied with service and customer service."

"George was very pleasant and professional. However, the morning after he was here we didnt have any hot water. I checked and the hot water tank was switched off. No one here says they turned it off - Im guessing that George did (it is beside the furnace) and then forgot to turn in back in."

"Phil came in Upon Our request and gave us a very detailed explanation of the installation and options for the water heater. He also gave options to paying out right or settling on the monthly plan. When it came to installation it was Philip. He arrived at the scheduled time, laid down Floor Covering and took the very best of care to make sure there was no mess. After taking out the old tank and installing the new one, he explained the operation of the tank. Very detailed and we appreciate it."

"Thoughtful -- worked thoroughly to solve problem"

"Fast efficient service, would have been a ten but thought part prices were high."

"Arrived on time.. Answered any questions I had."

"Very quick service."

"On time, knowledgeable about equipment, pointed out features and noted condition of components."

"This is not a question answered using the scale. The first tune up was incomplete. The second time around was good. The air conditioner installation was well done."

"Both gentlemen who were at our residence explained everything to us in detail."

"Reuel knew what was required."

"The technician that came with Justin was very professional."

"I was happy that George completed the service, and advised there were no problems and everything was working fine. However normally the techs have left a report on the status of the furnace tune-up to support the furnace status."

"What I needed was provided professionally"

"Technicians very courteous, friendly, professional. No pressure to purchase other services or products."

"Thorough check done with explanations."

"You rep is showing high level customer service."

"Arrived on time, with additional support person and gave additional advice on the installation of my furnace."

"Professional and friendly"

"The technician was very professional and help me with tips about how to preseve life of furnaces and how to save by using fans now efficiently"

"Technician helped greatly in re-setting our control panel."

"Phil installed a new Excalibur Water Softner. He was informative, walked us through the install and ensured we had a sound knowledge of how to maintain this unit."

"Punctual, courteous and knowledgeable"

"Your service man was very informative."

"Prompt, knowledge, independent, efficient"

"Your Technician quickly verified that my new thermostat was incorrectly set to Heatpump instead of furnace & air condition. He changed the code and verified that all other entries that I had entered were correct, which they were. For this "minor Adjustment he charged us and additional $128.00 which I had no choice but to pay."

"The technician was very polite and ver informative and provided very good service."

"Service person on time, efficient, explained what he was doing, knowledgeable about my furnace and responded to my concerns. His suggestions were positive and helpful. Thank you."

"He completed the jobs he came here to do!"

"Nice people, know what they are doing, make suggestions and allow us to watch them doing things, like dusting the furnace motor. And very thorough, like measuring the heat temp produced through the room vents."

"Punctual and polite"

"Phil was very informative and performed his duties in a very professional and pleasant manner. Knowledgeable and earned our trust/confidence in a short period of time."

"Easy to make appt, got a call he was on his way, he was on time, technician was very personable and efficient, also even put on booties to cover his shoes"

"Informative and thorough"

"Evaristo did a thorough job of servicing my furnace. Just purchased this property so it is really important that this major appliance will work well this winter. Now is the time to get a furnace tuneup done not in the middle of the winter of course."

"It took a while since I called for the A1 Chesney to get back to me (About a week)."

"Technician was knowledgeable and answered my questions."

"they were very professional and very polite."

"technician was very knowledgeable and explained what he did."

"professional, good explanation about condition of our heating system"

"The company failed to send the technician with any filter that would fit my furnace let alone the same one as what was used in my furnace."

"Greg was very knowledgeable and completed all of the work to a high standard."

"Very friendly, professional consultant. Office staff friendly too."

"Rob was very knowledgeable and courteous and presented himself well and ran a tidy operation and maintained your standing of a good reputation in my mind and I'd be happy to recommend not only him but you as well. I'd be very happy if he was to become my serviceman."

"Could not ask for better service"

"The work was done on time."

"Competent, knowledgeable, thorough"

"George seemed thorough when examining my furnace and he explained everything that he was doing and explained/showed what was wrong with the furnace."

"THIS RATING IS A BALANCE BETWEEN THE PERFORMANCE OF THE FURNACE, THE WORK OFTHE INSTALLERS, THE WORK OF THE SERVICE ADVISOR AND THE WORK OFYOUR OFFICE. A lot to put on one number."

"Rob, the service technician was great. Rob took his time and performed the work need and answered all questions I had re: the performance of my furnace and any future issues I may have. I felt very comfortable that should unexpected issues arise, A1 Chesney would be there to resolve. The staff that scheduled the visit were great too, friendly and accommodating for our and the technicians needs."

"Awesome experience with A 1 Chessney. Thanks"

"Robert was excellent, informative and efficient."

"Aaron was very personable & polite to us - he explained in great detail what our options were, very friendly - was on time with appt & followed up as necessary & very quickly. The service techs were were on time, very polite, explained in great detail what we could expect & showed us everything we needed & they would tell us what they were going to do & confirmed with us that is what we were expecting. Very polite & courteous & respectful."

"Friendly customer service personnel. Quick response time. Straight forward communication from technician."

"Excellent service"

"Was able to offer many options but didnt go into much detail about anything"

"you tech plugged his phone into my house without asking me and they did not light the hot water heater"

"Phoned ahead. On time."

"Your technician did not have a clue what was wrong with the AC. He immediately pumped 4 pounds of refrigerant before he checked for any leak and status of compressor. This has cost me $521.00 which by the time he left my house AC was still not working. He determined the Compressor was gone. Which he should have done this at the first place..."

"Generally well explained service, and recommendations."

"Marvin was very helpful and knew your products. We spoke about alternatives and he listened well. We have decided to go with another manufacturer."

"very courteous and professional"

"Technician was very polite, pleasant and very good at his job. He explained things that needed to be done to my furnace very clearly."

"very happy with the installation job and performance of the unit"

"Jamil was knowledgeable and courteous and took the time to discuss some questions that I had about my existing furnace."

"capable informative technician"

"took time to evaluate system and safety concerns for the house. Explained issues clearly"

"Robert was polite and proficient"

"Raul has been our service technician for several years. He is professional, friendly, prompt and treats our home like it was his."

"Kitchen tap is still leaking and leaked under the sink and caused damage a few hours later."

"Went over and above normal requirements to ensure I was satisfied and my HVAC system problem was completely rectified."

"Very professional"

"Danny is knowledgeable, efficient, courteous, reliable, respectful"

"He arrived on time and did a great job."

"All done well. Knew when they were coming. Polite, respectful"

"100"

"Quick service"

"Danny solved the problem and explained the situation clearly."

"The service technician (Robert) was very knowledgeable, very informative/helpful, very accommodating, and extremely respectful of our home and premises. He treated and left everything with "white kid gloves" -- absolutely the most conscientious service technician ever. HOWEVER, the scheduling representatives were slightly less than expected (notice the ratings of 7 in questions 5 and 9 below): when we were called in advance to confirm the appointment (which is a very good practice and is much appreciated), the representative indicated that there would be TWO units serviced -- a furnace and an AC. In fact, this time and for the last probably ten years we have scheduled THREE units to be serviced -- TWO furnaces and an AC. That correction was made, but, had it not been, it would have been a big disappointment for us as well as for the service technician."

"Accommodated us with the service and explained all the different options."

"Rob was very detailed in his explanation, took his time to ensure we understood things and asked if we had any questions for him. Absolutely fantastic service from him."

"I found the technician very efficient and thorough he answered all my concerns offered advice but was not pushy! I hope to have the same service technician next year."

"Technician went out of his way to correct problem"

"service was on time as scheduled and the tech was informative and efficient."

"He Answered any questions I had"

"friendly & knowledgeable rep (Aaron) as well as service people Installation seemed fairly quick and trouble free. Because of distance to city, answer to # 3 is 5."

"Friendly, knowledgeable, professional"

"Very friendly and Knowledgable"

"friendly, efficient and knowledgeable"

"Prompt and efficient service."

"Timely visit for advice. Just waiting for humidifier replacement and installation service on my Lenox furnace. Ron"

"*the quick contact with us after inquiring about the product *professionalism of all the staff, including the technicians who took the time to explain every step. Most impressed that they wore booties while in our home."

"Instillation completed on date agreed on ."

"He answered my questions. Pofessional manner."

"Morad knows his stuff"

"Discussed the issue with me."

"Professionalism and on time and very communicative"

"On time through furnace check, explain service and any problems need to rectify."

"Everything went like they said it would. No issues. I was informed all thru process."

"The installation team of Abdu and Tyler were outstanding! They were prompt, polite, hard working, knowledgeable, thorough and informative. Our home was respected and left neat and tidy!"

"Ben Worked long and hard to determine what the problem was and the best way to solve it.I was very satisfied with the service that He provided."

"Seemed thorough in the job. Very professional."

"Knowledgeable and professional."

"The technician was courteous, polite well groomed. Pleasure to have in your home."

"Jamil is a very conscientious technician who leaves no stone unturned when solving and issue, in this case a vibration and rattle in our garage furnace. We appreciate his diligence and his caring and courteous manner. Thanks, Jamil... - Ron and Marg Sweet"

"The technician did everything that was required of him in a friendly timely manner"

"Robert was excellent, however it appears there may be an issue with the original install of our new AC unit in 2017, so he wasn't able to complete everything to his liking. We will need a call back."

"Andre was very informative and took his time explaining the service and findings as well as answering our questions."

"Technician was very thorough searching out the problem"

"The service experts were excellent and very professional. Austin was very upfront with the whole experience. We; however; are still waiting for his follow-up following the insertion of the air conditioner, which he promised. We are also still waiting for the winter cover which was part of the service but was not available upon insertion of the unit. Austin mentioned that the two-stage compressor was best for our conditions but we have not seen our above garage area as it is still not getting cool and that was the reason for the two-stage compressor."

"Repair was made to the best of his ability with the supplies he had."

"Evaristo was professional,courteous, and answered all my questions."

"Evaristo was the BEST! He took the time to show me all the issues with our furnace and to show me what needed to be replaced! Super friendly and made sure to take the time with us to go over all our options and even to call for our warranty coverage. Even though this visit means that we have to spend unexpected funds we were left with such a positive feeling and were so happy with the service Evaristo provided."

"They were professional, answered my questions about the install. They cleaned up everything nicely before they left. Showed me everything I needed to know about operating the equipment they installed. Also before they left, asked if I had any questions about the equipment installed"

"Justin Clayton did a great job of estimating and providing explanations for the options that he provided. After selecting our option, it took next to no time to have the installation arrangements made. Tyler & Rob showed up on time and did a terrific job. Both of them took all the time to explain what was being done and, at no time did they give the impression that my queries were an imposition. House was left clean after the install and my new A/C is working splendidly...!!"

"Technican was friendly, knowledgeable and professional and has 5 years experience with the company"

"Prompt, polite and "got to it"."

"The sales rep and installation crew were extremely professional and were able to promptly answer all of my questions."

"Jamil knows what he is doing and gets the job done correctly in a very friendly way."

"Summary: Long wait time for furnace replacement parts cause concern for service expectations. Details: 1) On Saturday July 20th it was cold enough that we wanted the furnace running; but the furnace wouldn't start. We placed a call to Service Experts. Later in the afternoon Robert (321-00222) diagnosed the problem. Technician notes: Flame going out after ignition possible pressure switch or gas valve issue. Will order parts and return. 2) On Monday July 22nd we called to confirm that the parts had been ordered, and indeed and order had been placed, and were instructed that we would be called once the parts arrived to schedule a visit. On Monday July 29th we were called to schedule a visit as the parts had arrived. 3) On Tuesday July 30th Robert (321-00222) was dispatched with the parts. He arrived, replaced the control board and tested the furnace. Technician notes: Replaced failed control board due to flame rectification issue. Control board not sensing flame although proper signal coming from flame sensor. Tested unit working well at this time. Robert (321-00222) was courteous and professional, performed the required tasks in a timely fashion. He placed the order for the parts. Nothing negative to report on his performance. However, the concern comes in with the waiting time between the date the parts were ordered and the time we had them replaced. A total of 9 days, 6 of those were business days. Thankfully we are in summer and the furnace wasn't needed, but waiting 9 days for furnace parts in the middle of winter would of been a very different scenario. We wanted to provide feedback on the waiting time for the parts, in the hopes that it helps expedite future orders."

"Prompt appt for estimate. Prompt appt for installation. Arrived on time and were friendly. Helpful information re: system to be installed."

"Efficient installation . They explained every step that they were taking. Polite and friendly!"

"Service rep was very thorough and answered all my questions"

"George was pleasant and professional. He arrived on time and did a good job."

"Service technician arrived very promptly, within a few hours after my call to A1. He was very thorough and professional. I am fully satisfied with his work."

"Service Expert phoned prior to appointment to tell me he was coming and was on time. Cleaned up after servicing furnace"

"Great service"

"Technician very thorough."

"Technician arrived on time (a bit early actually) and he seemed very thorough as he diagnosed the problem."

"good service."

"efficient, talked to us each step of the way."

"Phil was a knowledgeable and experienced person. He answered my questions in full, and did the jobs properly."

"Very professional, great knowledge and good service."

"Richard is very knowledgeable and helpful. Im confident Im getting the best and right product."

"clean, nea,t great cleanup, finished on time, very pleasnt guys Good explanation of operation of unit."

"Excellent information received from sales person"

"Phil did an excellent job. Very meticulous and efficient. Thank you!"

"Good repair attention to detail well done!"

"He arrived in good time. He was methodical and accurate in his job. Pleasant person who made sure we were satisfied with the work he did before billing us."

"tech explained everything he serviced and repaired"

"All the concerns were addressed."

"All of A1 Chesney's personnel were very professional and excellent to work with. It would have been a 10 but not sure humidifier is still working as it was before."

"The techs did a neat job with installing the hot water tank and AC. After the installation, when going through everything there was a strange loud noise from the furnace on heat mode. The tech said if it happens again, give them a call. Unfortunately the techs did not do a good job with hooking the AC into the thermostat. The jumper was loose and the AC stopped working within the week."