A1 Chesney Service Experts Reviews

"Technicians were friendly and helpful"

"Prompt service, Excellent diagnosis of the furnace problem. Efficient resolution and repair of the problem. Warm, amenable person.."

"On time, clean, respectable"

"Personable, polite and timely"

"Called A1 based on Lennox premium partner status - Tech that arrived knew nothing about the furnace, told me it was going to be very expensive to repair main logic board and fuel assemble and not worth it - also told me the flame assembly was warped - charged me 248 and left with the unit no different than when he arrived - subsequently called another company - they clarified the unit was not warped but it was an inherent issue with the model of furnace. Removed the fuel assembly removed carbon and build up from the fuel delivery horns and got the unit working in less than 20 minutes."

"I waited all day never got a call that they were not coming. Not happy. I have been a customer for 56 years. If you dont get someone out here tomorrow morning you have lost a customer. There is a lot of other companies out there that would love my business."

"The softener is questionableas initially the head was at startup leaking,then the cartridge was damaged causing the water to be blue. The water is not as conditioned as expected. The service was very good."

"excellent person."

"Tech arrived at designated time, was efficient and answered my questions"

"prompt business like knowledgable able to answer all my questions"

"George is always punctual, friendly and great at explaining things about the programs and willing to get information on the plans."

"I asked many direct technical questions and appropriate answers"

"My furnace, hot water tank, humidifier and water softener are all from A1 Chesney and I have always received courteous and timely service when required. The technicians and plumbers have all been professional and provide answers to any questions I have."

"Did The Job!"

"Service TechnicIAN FOUND THE PROBLEM AND SOLVED THE PROBLEM FAST EFFICIENT"

"The technician, Rob, was very thorough in servicing my furnaces, water heater and humidifier. He answered my questions, worked efficiently and left the furnace area spotless."

"Theresa was very prompt in answering my online plea for help. She was also patient and kind. Dan was actually early and attended to the task without trying to up sell to us"

"Safe, polite, very quick to respond"

"Dan provided us with excellent diagnosis and recommendations on keeping our furnace efficient."

"I am extremely happy with the technicians that come out and do the servicing. I am not always impressed with the office staff who are supposed to record service dates, what is being serviced, and equipment required for that service."

"My only complaint is that my carpet leading to the basement and in the basement has some stains from the install. The carpet is practically brand new, installed a year ago and the basement is never used. There are about 4 dirt/stain spots."

"skilled technician, excellent customer service, honored warranty."

"Tech clearly knew what hw was doing"

"Expert knowledge and explained things really well. Did a thorough job."

"Sales rep explained what we needed thoroughly and installation was completed very promptly."

"Anna provided relevant information and gave us options for a purchase of a new furnace system. We will be choosing one very soon."

"Got practical advice from the technician"

"Very professional, great service and always on time."

"Polite, efficient Technician."

"A1 showed up on time, were very polite and adhered to all COVID protocols."

"Quality service, on time, with helpful info on filter use."

"service was excellent"

"tech was personable and did a good job"

"easy to make appointment, technician on time and he answered my questions and I am now ready for winter"

"Did a good job"

"Reuel has been providing our annual service for several years. He always respects our home, is meticulous, friendly and on time."

"Direct approach, good advice"

"Ignored my request for a quote"

"Overall a great experience. The technicians were very well mannered, informative, and willing to spend the extra time answering all my questions. Job well done."

"Very professional installer, good customer service, and quick with responses and providing information!"

"some small amount of damage to some ceiling tiles."

"Scott very friendly patient knowledgable"

"Very honest and clearly explained all options and functioning of systems."

"Very through and helpful technician. Thanks for providing service in such a difficult time."

"My replacement toilet was installed effeciently and quickly."

"On time. Good explanations."

"Richard was very professional and took the time to explain cost and options."

"Explained everything to our satisfaction."

"Also in the past your company met and even exceeded expectations the last service call ended in a very unhappy situation for us. Condensation damaged our ceiling tiles because when the unit was installed the technicians forgot to insulate some pipe. It took 11 days(!) in extremely hot weather to get a fix, in spite of your advertising 24 hr. service. Your technicians were first class, respectful and professional. But without the parts being available there is little they can do...."

"Service technician provided; Professional, courteous customer service, knowledgeable with integrity"

"Very professional and thorough from initial contact to end of install."

"Scott was very knowledgeable and provided all the information I needed."

"Was able to pinpoint the problem and fix quickly."

"Service was excellent day of. The salesperson did a great job of explaining options. however, there was a lack of communication regarding time of service appointment."

"Danny always does a great job. Professional and informative as well as fun."

"Efficient and pleasant"

"Quick, knowledgeable, and willing to present multiple options."

"The serviceman was very knowledgeable and took the time to teach me about what he was doing and how I could better manage my heating system. He was courteous and helpful."

"Tech was in, replaced the part and was on his way - quickly and quietly."

"Promised things which were not able to be accomplished, and delayed the job by 3 weeks."

"Evaristo was very knowledgeable and courteous."

"he was fine"

"Very friendly and competent"

"Very good work Very nice people"

"Rahim explained what he did and the results of his inspection."

"Craig did a good job though there was a mixup with the scheduling and also with the pricing due to leaving off the thermostat from the original estimates. The installers did a great job, except there was some dust and debris left in the basement from the install which was not cleaned up."

"Arrived on time, were wearing masks. Company installed and has maintained furnace for 16 years. Never any problems."

"Evaristo was extremely competent in diagnosing our AC problem. Craig was extremely capable in identifying our options and selecting a replacement system"

"Phil was very professional, informative and efficient."

"Jamil is a very reliable technician. He is very skilled and polite."

"WE received a long lecture from your reception on Covid protocol and how we should safe-guard your employee while on premises. However, you did not follow the same protocol by sending 2 employees -one being a sales person. We are seniors and need to limit our exposure in enclosed spaces."

"Arrived on time, and completed the service efficiently."

"Your quote was in excess of $835 higher (for the same unit)"

"Anna was knowledgeable and courteous. She answered all my questions and she presented very professional."

"technician, on time, wore a mask, friendly, efficient, gave good advice on furnace operation."

"Consultant arrived on time, completed the evaluation and submitted the estimate efficiently."

"Comprehensive, knowledgeable, and very accommodating -- also very personable, taking the time to explain quite a bit."

"The agent was very willing to discuss what a home of this size needs and how the furnace I have doesn't optimally meet that need. i was baffled by his insistence on accounting for the cost of repair over the years since I have never had to call someone to repair my existing furnace. I was dismayed at the number game the agent played when recommending different options. I felt I was being dishonestly persuaded using manipulation of costs that skewed the 'bottom line' in favour of renting furnace and hot water tank. Get this sorted out because it really taints A1 Chesney's reputation and reliability."

"After many visits and problem solving we were finally able to determine the case of the problem and corrected it. Well done!"

"Technician very personable, professional, available after hours."

"Very knowledgeable"

"Technician does a great job"

"Phillip was very professional and performed his tasks at a very high standard, always cleaning up and working diligently."

"the sales person was curtious, informed and experiened"

"Very honest about the problem. It only took him a few minutes to fix our shower. He was very polite and friendly"

"Danny knows his stuff"

"he was excellent"

"The whole transaction from Revel detecting potential CO risk in 20 year old furnace, through the process of selecting, pricing and closing the deal for replacement and adding a/c was very professionally conducted without any pressure, not that we needed much convincing! Demolition and installation was very efficiently and cleanly carried out. We realize we were extremely lucky to have the work completed one working day after placing the order. A reminder: winter cover is back ordered, and we are short the a/c User Manual, all other instruction material seems to be there."

"Tech very efficient and knowledgable - but needed to order parts not in stock."

"Professional, friendly, clean"

"Very polite careful;NOT pushy on time polite"

"Richard did a great job explaining my options to me. I also have a condo board and Richard has gone above and beyond to get the paperwork in order that my condo board needs to approve the AC unit. My condo board has been really tough and we have lots of back and forth, Richard has been great through all of this."

"good job and clean job and efficient"

"Good service is why I have been a customer with A1 for many years."

"courteous, thorough and informative service"

"Came to the house only hours after I made the request online. Made a specific measurement of house to determine size of A/C unit needed. Was straightforward with information regarding costs."

"Anna was knowledgeable and able to answer all my questions. She was friendly and knew her subject"

"Dan was on time, did his job, was friendly as usual."

"Evaristo explained everything he was doing and what needed to be replaced. We decided to purchase a new Air Conditioner. I really appreciated his input."

"Satisfied with the work"

"Technician very friendly and professional. Could not finish the job as parts have to be ordered. Meanwhile, we are pretty inconvenienced making sure that no condensation is leaking through the ceiling onto the floor."

"The technician was prompt, friendly, explained what was going on and readily answered our questions"

"No filter for my furnace available on truck,"

"Very friendly and explained my questions. Wanted to know history."

"professional service on time polite"

"Took the time to listen to my concerns and find solutions."

"Knowledge professionalism and courtesy"

"Gentlemen worked quickly. They explained what they did & set my AC up for me. Did not get a call that they were on their way so they had to wait for me to let them in."

"Knew what he was doing, thorough and efficient"

"Efficient and cared about the finish product"

"Prices quoted were way too high."

"They were so friendly, very knowledgeable and answered all my questions"

"Next day service. Tech was great. Have multiple options to our issues."

"This technician has been to our home before. He is excellent!!"

"Austin is very personable and gave us good advice on what we needed for the home. very professional."

"Andre was extremely professional, friendly"

"The salesman was very knowledgeable and helpful."

"On time, polite, efficient"

"They were all great"

"Philip was very polite, friendly, efficient and competent"

"Very professional servce."

"friendly and knowledgeable"

"Arrived on time. Very knowledgeable. Friendly. Worked efficiently."

"On time, courteous, clean, efficient and quick. What else can I say?"

"Very efficient and professional service"

"Andre was very thorough and explained everything to help keep our Furnaces & AC running smoothly and cost efficient."

"Service rep professional and courteous"

"Over priced, trying to sell us a smaller AC unit but the price was 2000.00 more than The other Quotes we got."

"Jamil was has excellent communicative and customer services skills. He was very clear in explaining what needed attention."

"There was a problem and it took awhile to diagnose and fix. I did have to put some pressure on the technicians and the office to call ALL suppliers to find the missing part as quickly as possible. That was frustrating."

"Very friendly and polite. Good communication."

"Arrived exactly on time and did a thorough job"

"The technicians were very professional, thorough and courteous."

"Very polite and competent"

"The technician checked out our system and let me know the results."

"The Tech was good to work with and explained what he was doing. It was easy to schedule and reschedule when the weather was too cold to service the air conditioning."

"Great service and very personal"

"Knowledgeable, Pleasant, Efficient"

"Phil is very professional and pleasant when he arrives. His knowledge and expertise in the plumbing is A+. Phil has always provided us the best service."

"Andre was pleasant, knowledgeable and answered all my questions."

"very professional, personable, thorough and skilled."

"The service man adjusts the thermostat setting, and I feel comfortable at home."

"Very professional"

"Was punctual and explained everything"

"Robert was very knowledgeable, conscientious and polite He communicated clearly what he was going to do and when he finished he communicated clearly how the furnace and air conditioner were working. He was very thorough."

"Andre is very dedicated and informative and I would like to request he do my annual servicing next year as well."

"Serviceman very knowledgeable about problem."

"Explain everything in detail."

"Two fine looking service vehicles arrived at our home at the same time and on time."

"He was very well prepared and very helpful and friendly"

"Thorough review of air conditioning system. Done fairly quickly. Rob took off his shoes and wore a mask at all times."

"prompt, efficient, friendly service"

"Technician was efficient, courteous, knowledgeable, and cleaned up after himself. Of all the techs that have been here, Rob is the only one who could get my exterior A/C unit to operate smoothly and quietly. I will ask for a call back if the A/C unit gets load again."

"The service we received from Phil was top notch, he provided all the information we needed for the job, he was very professional and the work was exceptional"

"Knowledgable, respectful, prompt. Kept me informed of what was happening and provided an overview of all the work that had been done."

"Courtesy, professional, knowledgeable, and provided us with the options and information needed"

"They serviced both furnaces."

"Friendly"

"Jamil was quick, courteous and clearly knowledgable."

"I was getting a quote for furnace replacement and Austin provided a good overview and good information for me to consider."

"On time and was friendly and explained what he did"

"Prompt service and informative"

"Professional, efficient, answered questions"

"Four years in a row and the service guy does not bring the required filter /kit to service my equipment. Every year I tell you on the phone but it does not get to the service guy. And second year in a row that the water tank leaks after you leave and my alarm goes off and it keeps me awake!"

"Have been using a-1 for sometime now."

"Explained his concern and showed the problem and how remedied it. Remained conservative about what was needed."

"Overall, I was satisfied with the service on my AC issue. However, I am of the opinion that your Service Technicians should be much more aware of Covid-19 Safety precautions. One of the two technicians that came to my home wore his mask 100% of the time, and one Technician only wore the mask sporadically while inside our home. This Technician was coughing while his mask was hanging from one ear, with the mask not covering his face. This is not appropriate, and does not follow the guidelines published on your website. The Technicians should also have a greater awareness of six foot distancing."

"George was very knowledgeable and friendly. He also took all necessary health precautions. We felt safe having him in our home."

"Very professional, answered questions, thorough checkup"

"He was very thorough in his explanations and recommendation"

"polite, efficient and he was careful in how he entered the house and respected safety."

"They were prompt, polite, considerate of my home and health. Found them both very honest and straightforward."

"FRIENDLY, COURTEOUS AND PROFESSIONAL"

"On time, good communication, thorough"

"Evaristo has been here a few times & is on time, thorough, competent. Always a pleasure to see him. Professional ."

"Technician was efficient and provided feedback about everything he was doing."

"Courteous , knowledgeable & thorough. Well prepared to deal with pandemic."

"timely, courteous, professional"

"I appreciated that the General Manager understood my concerns and sent out a technician to re-evaluate the status of our ducts."

"explained everything, very clean and professional"

"Pleasant personality. Gave us very well explained instructions. Job well done with no fuss."

"Knowledgeable, took time ro ask about needs and recommend suitable furnace filter"

"Danny is so thorough and meticulous. He spends time making sure everything is perfect and lets us know what we should and should do. Explains why we need new filters or whatever. He's been here many times and we think he's fantastic!"

"I was very satisfied with work done and suggestions made by tech Andre The only comment I have is when i turn off a/c , dirt comes from filters. Can I schedule some one to call me to discuss, fixing without another charge cindi 403-282-2549"

"Great service rep. Phil Sands"

"Technician came on time (actually a bit ahead of schedule due to him finishing another job early), was cordial and executed what was needed without any hassle."

"The technician was punctual, pleasant and professional. My only complaint was that he didnt discuss the inspection and report card with me, perhaps because of social distancing."

"Technician was knowledgeable and courteous. Had proper air filter with him, even though it was missed on the workorder ( I specifically mentioned this when booking service )"

"the crew encountered some challenges which they overcame at no extra cost"

"Rob, was punctual, sociable, informative, conscientious, efficient and tidy. If given the option, I would ask for him for future service calls."

"He was effective but could be a better communicator"

"Very thorough"

"The technician always arrive during promised time slot. He always wear floor protection, completes the job in a timely manner and is always polite and courteous."

"Phil came out as a second opinion from the previous service call with Danny. Phil did a much better job. He looked at the kitchen tap and showed us that underneath was all corroded and we do need a new tap. In the bathroom, he agreed to change out the cartridges to stop the leaking but only if they were still available and there no way how long they would last before I would have to get new taps for the bathroom. He even recommended which brand to buy. I do have a favor to ask - I don't know when I do buy the new kitchen tap which one to buy for the number of holes I need. I am buying the same tap I have but cannot find the original paperwork for what I bought before as far as the number of holes I have now. I want to make sure when Phil does come back out that I have the correct kitchen tap."

"Andre was friendly, knowledgeable, thorough and respected Covid rules."

"Courteous and respectful. Explained all issues."

"Austin was very prompt, informative, and thorough in providing me a quote. But, havent yet decided if we will be moving forward with A1 Chesney. Hence cant really give proper ratings on Q#3, 4, and 10"

"On time, service completed in appropriate time...professional tech"

"On time, pleasant, professional"

"Service man was very professional, helpful and knowledgeable."

"Very knowledgeable, on time, pleasant"

"Justin did an amazing job explaining how A/C works and the process to get it installed. Unfortunately, your pricing is twice that of a competitor."

"Technician arrived on time, work completed timely.."

"Punctual, explained well issues that need to be taken care of."

"Justin was informative and detailed in his estimate providing accurate info and answer to technical question I had."

"No reason to feel unsatisfied. He came when he said, did what he did and was pleasant while here. I didn't like the sales job but I guess that comes with the territory."

"Explained the entire installation process and payment plan"

"Dispatcher called before tech arrived. Technician arrived on time and completed the task very professionally"

"fast completion of work followed by clear explanation of what was done and what to expect."

"Everything went smoothly."

"Jamil is pleasant, courteous & helpful.."

"Please give Mr. Stephenson a call regarding the quality of the toilet that was installed. 403.510.6115."

"Jamil is great, always goes the extra mile."

"The technician was prompt, efficient and very professional."

"Arrived on time, professional approach and service, very good explanation about our future services"

"Tech was very thorough, explained what he did and why."

"Pleasant knowledgeable"

"Technician was considerate, respectful, and very thorough."

"Very pleasant and professional."

"Tech was efficient, polity, professional and knowledgeable"

"George is a fantastic and super knowledgeable technician. Ive had him here for a separate troubleshooting session and I like that A1 has a history and understanding of my hvac setup. I like that A1 is an honest company that provides good service."

"Jamil arrived within the promised time. He fixed the problem we had, answered all my questions and gave me some advises. He was very polite and helpful"

"Jamil is friendly and efficient, knows his stuff"

"My AC was not sitting level, he helped me find a stick and he set it in place. I appreciate him going above his duties"

"The service has always been top notch previously. This latest visit, nothing was done for servicing the AC unit. A pressure test was done but I was told the unit is too old and best to get a quote on a new system. For my pre-paid maintenance plan and received nothing. A phone call was made and a sales associate arrived and gave us a quote later that afternoon."

"Efficient, quick, and friendly service"

"The service was excellent. The job was completed in a professional and satisfactory manner. Your staff were polite, knowledgeable and kind enough to help me understand their work. I have more to explain about my next answers."

"On time and did a good job"

"Being virtual is new to everyone, Austin was AWESOME! and even booking the online consult was easy and simple!"

"No issues, technician knew what he was doing, Good reporting of results and billing."

"Great service"

"Tech was not aware of required work to be done. Tech did water tank service, but forgot to turn tank back on - no hot water next day. Tech diagnosed furnace problem, ordered part and scheduled another appointment."

"Serviceman was on time and did his service efficiently"

"Very helpful and explained how to better use our furnace and AC"

"very willing service agent and can only presume that he was as good as he appeared.....i am no expert on AC, if so i wouldn't need you."

"good communication, on time, proper pandemic safety procedures, work completed & outcome discussed"

"Excellent, friendly service. Thank you!"

"Everything done quickly and thoroughly, arrived on time"

"Very thorough... able to answer all questions... pleasant"

"Service person arrived on time and did his work quickly ."

"I was asked if I had any questions. The technician was polite and quietly serviced the furnace."

"Danny fixed the problem quickly and gave me some maintenance tips I appreciated. Richard gave us a very clear and concise picture of what we needed (and the costs associated) for a new furnace in the future."

"Rob did a great job, was respectful, timely and explained what he had found, recommended and done."

"Rob offered information and was very helpful."

"Technician knew what he was doing; pleasant and efficient"

"Justin took the time to explain all options in as much detail as I would like."

"Pipe for the air conditioner is run down the outside of my house and looks horrible, if the technicians had to do the installation this way it should have been discussed with me and we could have found a different location for the unit. I am also now concerned if weather will degrade the pipe and wiring that are on the outside of the house. Also cutting a hole in the side of the house, which faces north, Im sure will have to be monitored so water cant get through. I was happy when I found out A1 Chesney was doing the work because I have always heard good things about them but I was not impressed with the completed work. The technician was very good at explaining how everything works and how to set the thermostat and went out of his way on the inside."

"Work completed without any issues"

"Professional, caring and accurate"

"Mike Kennedy called and offered suggestions as to the probable cause of the problem (he was right on the mark). Everstill was courteous and informative (has been here before). A perfect combo!"

"PPP. Pleasant polite professional!"

"Everything was completed as expected"

"After the initial visit I feel like we were forgotten."

"A lot less noise from fan. The motor on low speed for main floor makes a quiet but aggravating sound like it wants to speed up but then slows down. Same sequence until heat shuts off."

"Danny was knowledgable and assessed several situations quickly and gave several excellent bits of information to keep the systems running well"

"Rob did a thorough job of inspecting everything and telling me about what he had done."

"Andre was very thorough, extremely knowledgeable and professional. He took time to explain things to me which I greatly appreciated the knowledge!! I was also super impressed with how careful he was to be wear his mask and booties (which I can imagine are not easy to wear while working!) It was a pleasure to deal with him."

"On time, knowledgeable & pleasant"

"No issues, technician explained what he was doing and why which I appreciate"

"Technician appeared to be competent and did the work expected even though the weather was questionable."

"I would like to express some concerns from the air conditioning maintenance appointment I had yesterday. The technician informed me that the furnace was old and he highly recommended that it be replaced. He advised that A1 Chesney had some good deals at this time that I might be interested in. When I said I wasnt interested he told me if he took the furnace apart he would bet it would be cracked in places. I asked him why he would be taking the furnace apart when he was here to maintain the air conditioner not the furnace. He continued by advising that the furnace was 26 years old and the City of Calgary would have nothing to do with it. Im not sure what the City of Calgary would have to do with the furnace. The technician also informed me that my house smelled. He wasnt sure if it was gas, cleaning supplies or what it was for sure. He suggested I might want to call Atco Gas to get them to come and check it. He said it smelled funny from the time he entered the residence. Im not sure how he could have smelled anything as he was wearing a mask when he entered and I presume through the entire appointment for COVID19 reasons. He made notes on my receipt, inspection form and home health report card about replacing the furnace but no mention of an odor. Im wondering if this was a scare tactic to replace the furnace. Again, this was an air conditioning maintenance appointment the furnace maintenance is scheduled for October 1. This appears to be an up sell and I would prefer to have a different technician if I don't cancel the Plus Maintenance Agreement that I currently have with A1 Chesney."

"Rob has done my AC annual tune I think 3 or 4 times now. He is always very friendly and polite and is always knowledged in the questions I ask. It's nice when you have the same Tech especially when they are good, makes me feel more comfortable leaving him alone in my home while I go back to work in my home office. Rob is a good example of why I have remained loyal to A1 over 11 years. Quality, friendly, reliable service technicians will keep your customers happy over the long term."

"Because"

"for what was done it was very expensive"

"Showed up on time and seemed to know what he was doing"

"Clear answers"

"Efficient and knowledgeable"

"Morad is professional, respectful, very courteous,skilled, knowledgeable, confident and makes me feel confident, in his expertise and ability, and knowing hell do the job right."

"Collin was the only person of 5 people to come and fix the problem. Includung 1 other from A1 that had no idea how to fix the problem other than have Colin come out."

"I had a number of questions and Andre was extremely patient and helpful."

"After nearly 2 hours we got a printout with little explanation of what was checked and why. "All good" was key message from service tech."

"Semi sales pitch"

"Very thorough and knowledgable."

"He was knowledgeable and helpful in helping us with the various options. He left us with a price and equipment quotation that we can study further."

"He was excellent on keeping us updated and took all of the extra safety precautions during the service."

"The technician was kind of snarky, and accused us of not changing the furnace filter in a timely manner, and intimated that we do not get our ducts cleaned enough. My husband has allergies and changes the furnace filter every 30-45 days, and your company cleaned the ducts last May."

"Technician was efficient and knowledgeable."

"Professional Service"

"He was very friendly and answered questions and explained the problem so I understood."