A1 Chesney Service Experts Reviews

"Answered all our questions"

"Ryley explained the problem with the installation and what solutions were available in a fair and understandable manner. The work was completed on time and with a minimum of inconvenience,."

"Because I was very satisfied"

"Austin provided us all of the information and options required to make an educated decision on a course of action."

"Richard was very good in communicating and explaining everything and seemed very honest as well"

"Furnace and humidifier service.. Nest directions."

"Phil explained why a new hot water tank was required and he strongly recommended the membership program and explained its benefits."

"Technician was fabulous!"

"Efficient, explained what was going to happen tidy"

"There were several difficult to fix problems with one humidifier and the iControl. It took time to figure out how to fix them and our tech who has been here several times on other visits was the consummate professional staying until all was fixed."

"Richard was very personable, he had his sales pitch down pat, and new your product."

"Everisto is very professional, courteous, conscientious. He also explains everything that he has done, what he has found and any recommendations. Greg accompanied him on the visit, and he is always pleasant and a pleasure to deal with."

"Very personable technician. Quality workmanship."

"Showed UP - good service....enrolled us into annual plan."

"Phil does excellent work and is both effective and efficient. He is also exceptionally straightforward in the advice that he offers, and is more than willing to respond when his advice is sought."

"George had forgotten to hook our Humidifier up correctly after he replaced our furnace power board back in Oct."

"VG at explaining programs. Efficient work."

"serviceman was friendly and did a very detailed inspection of furnace"

"Friendly service and left the place very clean."

"I had service quickly"

"Representative arrived on time, was very polite, and was efficient."

"Richard responded my initial request during Thanksgiving holiday, did a detailed inspection during on site consultation, provided thorough explanations/financial details of options and arranged the earliest installation as he can. Abdul and Michael did a solid installation and discovered a previous mis-installation of the switch on my existing humidifier which caused it not properly functioning for years. Appreciate all their great works."

"Looks like the problem still exists, its on and off."

"Identified the problem and got the furnace going. Only charged for the visit. It was a problem with the filter so no parts replacement."

"Becaue $650 toilet...plus a $5000.00+ reno...when I repaired the damn toilet for ,$60.00.... I feel like tour tech took advantage of my Mother."

"Very rapid response and extremely helpful in getting heat to my tenants"

"pleasant, on time, thorough, explained the service completed, efficient with time"

"Jamil did the annual furnace tune up in a very professional manner."

"Great service and we appreciated the mask, hand sanitizing and slippers over the shoes. The service man was great and gave us some tips on how to use our heating system better."

"He answered our questions and also he gave honest opinions."

"The technician was so helpful and I really felt went above and beyond."

"Looked after everything and updated us"

"A1 Chesney has always been great to us. Craig when he drops in for a chat and to work out our arrangement for upgrade is honest, helpful and easy to talk to. Winning personality."

"Very Friendly people willing to help I have recommended you in the past and others have purchased products from you - it was disappointing that all the products needed for the Rena were not brought with the service appointment as requested. they were not able to get this product locally and cheaper to buy through amazon"

"Failed city inspection. Air conditioning is too close to relief valve. This is an Installation error."

"Rob was very pleasant and knowledgeable"

"Was early and finished promptly. Explain possible problem in future, etc"

"Raoul reset the code and the furnace is now running efficiently once again. He will come back to service the furnace for fall maintenance next week."

"Each year he is very helpful, respectful and very good service"

"Service was great. Austin went above and beyond as he also helped me with my neighbors furnace as I am looking after it while they are away. Technicians arrived on time and worked hard all day."

"They were all efficient and answered any questions we had."

"Arrived on-time, answered questions, gave recommendation that made sense to me"

"The technicians were excellent, polite, tidy and efficient. I felt that Anna likely should have been clearer on options available for the rental property, because had I been made aware of the cheaper humidifier which I ultimately got, I would have chosen it."

"The Technician respected the fact we had a baby sleeping and worked away quietly. Appreciated his consideration"

"My only comment is that the sales person seems to be more interested in his commission and less in customer's needs. I had a conversation with him on Thermostat quality and he kept mentioning about refund math etc. I guess that's how it goes these days."

"Provided ideas and context. His suggestions and conversation was welcome. Good attitude, honest and projected a good nature."

"The technician, Rahim did an excellent job and is very professional. He perform all the leak checks, system check to make sure system is operating properly. Overall it is done very well and the heater is covered under the warranty period"

"George was very polite, friendly, cordial and a most thorough worker."

"Thorough,expertise,, detailed explanation"

"Because, that is the rating I felt was merited."

"Technician appeared very competent & answered my questions. Only small concern is that he spent the shortest time servicing & checking our furnace than any of the other technicians we have had in the 5 years we have been using Chesney."

"Technician arrived promptly, was very professional, and answered a couple of questions I had regarding the service."

"As seniors we appreciate the time technician took took to help us with details and our concerns."

"I have done business with you for a long time. When I moved into this house I used you for yearly service and check ups. I paid monthly and I was contacted to book the yearly service appointment. I then purchased a furnace on a rental agreement so I dont need to be concerned about anything in the future. Since the furnace was installed I have never been contacted for anything. Including the yearly service call. I called to book the appointment because I knew I needed a filter. They are expensive but know they are provided with the rental units. I was responsible for getting my own after the first year as I was not contacted last November. I mentioned this to the service technician and I was told that basically that is my issue to contact you and I should read my contract. That may be the case but the customer service in this aspect was very lacking. Maybe it is my responsibility to call for the yearly PM but I never had to when I paid for that yearly work out of my pocket. Now that I pay just over $100/month I get minimal service or contact."

"Friendly, courteous, fast."

"Service rep. Courteous,took his time to check furnace and thermostat .changed filter"

"Very indepth quote, calculated and accurate based on the requirements. Installers also were very helpful, put up a hose reel for me that I had been having difficulty with"

"The expert was professional and he did an excellent work."

"Very knowledgeable and personable sales rep."

"Anna is very matriculated & down to the details with her measurement. She seems to take her job very seriously."

"Nothing particular to say!"

"George was Very competent in servicing our furnace and air conditioner and explained everything he was doing and why."

"Chesney's agents always give excellent, efficient, and and timely service. I have been a Chesney customer for nearly 20 years."

"Did the job right and checked out the price of filter when different than the past. We have not always had technicians who know what they are doing in the past."

"Rob P. Arrived promptly. Courteous and professional. Explained what he found and left the area and furnace clean."

"Fast and efficient!"

"Quick, on warranty, repair worked."

"I feel he was thorough in his inspection"

"Phil is an experienced pro. He managed the installation and explained what he was doing and why."

"Technician changed setting on upstairs thermostat. Called the office 2 days later when I realized things were different. A Technician called me and we got things worked out over the phone."

"Technician was on time, asked questions."

"Technicians were friendly and helpful"

"Prompt service, Excellent diagnosis of the furnace problem. Efficient resolution and repair of the problem. Warm, amenable person.."

"On time, clean, respectable"

"Personable, polite and timely"

"Called A1 based on Lennox premium partner status - Tech that arrived knew nothing about the furnace, told me it was going to be very expensive to repair main logic board and fuel assemble and not worth it - also told me the flame assembly was warped - charged me 248 and left with the unit no different than when he arrived - subsequently called another company - they clarified the unit was not warped but it was an inherent issue with the model of furnace. Removed the fuel assembly removed carbon and build up from the fuel delivery horns and got the unit working in less than 20 minutes."

"I waited all day never got a call that they were not coming. Not happy. I have been a customer for 56 years. If you dont get someone out here tomorrow morning you have lost a customer. There is a lot of other companies out there that would love my business."

"The softener is questionableas initially the head was at startup leaking,then the cartridge was damaged causing the water to be blue. The water is not as conditioned as expected. The service was very good."

"excellent person."

"Tech arrived at designated time, was efficient and answered my questions"

"prompt business like knowledgable able to answer all my questions"

"George is always punctual, friendly and great at explaining things about the programs and willing to get information on the plans."

"I asked many direct technical questions and appropriate answers"

"My furnace, hot water tank, humidifier and water softener are all from A1 Chesney and I have always received courteous and timely service when required. The technicians and plumbers have all been professional and provide answers to any questions I have."

"Did The Job!"

"Service TechnicIAN FOUND THE PROBLEM AND SOLVED THE PROBLEM FAST EFFICIENT"

"The technician, Rob, was very thorough in servicing my furnaces, water heater and humidifier. He answered my questions, worked efficiently and left the furnace area spotless."

"Theresa was very prompt in answering my online plea for help. She was also patient and kind. Dan was actually early and attended to the task without trying to up sell to us"

"Safe, polite, very quick to respond"

"Dan provided us with excellent diagnosis and recommendations on keeping our furnace efficient."

"I am extremely happy with the technicians that come out and do the servicing. I am not always impressed with the office staff who are supposed to record service dates, what is being serviced, and equipment required for that service."

"My only complaint is that my carpet leading to the basement and in the basement has some stains from the install. The carpet is practically brand new, installed a year ago and the basement is never used. There are about 4 dirt/stain spots."

"skilled technician, excellent customer service, honored warranty."

"Tech clearly knew what hw was doing"

"Expert knowledge and explained things really well. Did a thorough job."

"Sales rep explained what we needed thoroughly and installation was completed very promptly."

"Anna provided relevant information and gave us options for a purchase of a new furnace system. We will be choosing one very soon."

"Got practical advice from the technician"

"Very professional, great service and always on time."

"Polite, efficient Technician."

"A1 showed up on time, were very polite and adhered to all COVID protocols."

"Quality service, on time, with helpful info on filter use."

"service was excellent"

"tech was personable and did a good job"

"easy to make appointment, technician on time and he answered my questions and I am now ready for winter"

"Did a good job"

"Reuel has been providing our annual service for several years. He always respects our home, is meticulous, friendly and on time."

"Direct approach, good advice"

"Ignored my request for a quote"

"Overall a great experience. The technicians were very well mannered, informative, and willing to spend the extra time answering all my questions. Job well done."

"Very professional installer, good customer service, and quick with responses and providing information!"

"some small amount of damage to some ceiling tiles."

"Scott very friendly patient knowledgable"

"Very honest and clearly explained all options and functioning of systems."

"Very through and helpful technician. Thanks for providing service in such a difficult time."

"My replacement toilet was installed effeciently and quickly."

"On time. Good explanations."

"Richard was very professional and took the time to explain cost and options."

"Explained everything to our satisfaction."

"Also in the past your company met and even exceeded expectations the last service call ended in a very unhappy situation for us. Condensation damaged our ceiling tiles because when the unit was installed the technicians forgot to insulate some pipe. It took 11 days(!) in extremely hot weather to get a fix, in spite of your advertising 24 hr. service. Your technicians were first class, respectful and professional. But without the parts being available there is little they can do...."

"Service technician provided; Professional, courteous customer service, knowledgeable with integrity"

"Very professional and thorough from initial contact to end of install."

"Scott was very knowledgeable and provided all the information I needed."

"Was able to pinpoint the problem and fix quickly."

"Service was excellent day of. The salesperson did a great job of explaining options. however, there was a lack of communication regarding time of service appointment."

"Danny always does a great job. Professional and informative as well as fun."

"Efficient and pleasant"

"Quick, knowledgeable, and willing to present multiple options."

"The serviceman was very knowledgeable and took the time to teach me about what he was doing and how I could better manage my heating system. He was courteous and helpful."

"Tech was in, replaced the part and was on his way - quickly and quietly."

"Promised things which were not able to be accomplished, and delayed the job by 3 weeks."

"Evaristo was very knowledgeable and courteous."

"he was fine"

"Very friendly and competent"

"Very good work Very nice people"

"Rahim explained what he did and the results of his inspection."

"Craig did a good job though there was a mixup with the scheduling and also with the pricing due to leaving off the thermostat from the original estimates. The installers did a great job, except there was some dust and debris left in the basement from the install which was not cleaned up."

"Arrived on time, were wearing masks. Company installed and has maintained furnace for 16 years. Never any problems."

"Evaristo was extremely competent in diagnosing our AC problem. Craig was extremely capable in identifying our options and selecting a replacement system"

"Phil was very professional, informative and efficient."

"Jamil is a very reliable technician. He is very skilled and polite."

"WE received a long lecture from your reception on Covid protocol and how we should safe-guard your employee while on premises. However, you did not follow the same protocol by sending 2 employees -one being a sales person. We are seniors and need to limit our exposure in enclosed spaces."

"Arrived on time, and completed the service efficiently."

"Your quote was in excess of $835 higher (for the same unit)"

"Anna was knowledgeable and courteous. She answered all my questions and she presented very professional."

"technician, on time, wore a mask, friendly, efficient, gave good advice on furnace operation."

"Consultant arrived on time, completed the evaluation and submitted the estimate efficiently."

"Comprehensive, knowledgeable, and very accommodating -- also very personable, taking the time to explain quite a bit."

"The agent was very willing to discuss what a home of this size needs and how the furnace I have doesn't optimally meet that need. i was baffled by his insistence on accounting for the cost of repair over the years since I have never had to call someone to repair my existing furnace. I was dismayed at the number game the agent played when recommending different options. I felt I was being dishonestly persuaded using manipulation of costs that skewed the 'bottom line' in favour of renting furnace and hot water tank. Get this sorted out because it really taints A1 Chesney's reputation and reliability."

"After many visits and problem solving we were finally able to determine the case of the problem and corrected it. Well done!"

"Technician very personable, professional, available after hours."

"Very knowledgeable"

"Technician does a great job"

"Phillip was very professional and performed his tasks at a very high standard, always cleaning up and working diligently."

"the sales person was curtious, informed and experiened"

"Very honest about the problem. It only took him a few minutes to fix our shower. He was very polite and friendly"

"Danny knows his stuff"

"he was excellent"

"The whole transaction from Revel detecting potential CO risk in 20 year old furnace, through the process of selecting, pricing and closing the deal for replacement and adding a/c was very professionally conducted without any pressure, not that we needed much convincing! Demolition and installation was very efficiently and cleanly carried out. We realize we were extremely lucky to have the work completed one working day after placing the order. A reminder: winter cover is back ordered, and we are short the a/c User Manual, all other instruction material seems to be there."

"Tech very efficient and knowledgable - but needed to order parts not in stock."

"Professional, friendly, clean"

"Very polite careful;NOT pushy on time polite"

"Richard did a great job explaining my options to me. I also have a condo board and Richard has gone above and beyond to get the paperwork in order that my condo board needs to approve the AC unit. My condo board has been really tough and we have lots of back and forth, Richard has been great through all of this."

"good job and clean job and efficient"

"Good service is why I have been a customer with A1 for many years."

"courteous, thorough and informative service"

"Came to the house only hours after I made the request online. Made a specific measurement of house to determine size of A/C unit needed. Was straightforward with information regarding costs."

"Anna was knowledgeable and able to answer all my questions. She was friendly and knew her subject"

"Dan was on time, did his job, was friendly as usual."

"Evaristo explained everything he was doing and what needed to be replaced. We decided to purchase a new Air Conditioner. I really appreciated his input."

"Satisfied with the work"

"Technician very friendly and professional. Could not finish the job as parts have to be ordered. Meanwhile, we are pretty inconvenienced making sure that no condensation is leaking through the ceiling onto the floor."

"The technician was prompt, friendly, explained what was going on and readily answered our questions"

"No filter for my furnace available on truck,"

"Very friendly and explained my questions. Wanted to know history."

"professional service on time polite"

"Took the time to listen to my concerns and find solutions."

"Knowledge professionalism and courtesy"

"Gentlemen worked quickly. They explained what they did & set my AC up for me. Did not get a call that they were on their way so they had to wait for me to let them in."

"Knew what he was doing, thorough and efficient"

"Efficient and cared about the finish product"

"Prices quoted were way too high."

"They were so friendly, very knowledgeable and answered all my questions"

"Next day service. Tech was great. Have multiple options to our issues."

"This technician has been to our home before. He is excellent!!"

"Austin is very personable and gave us good advice on what we needed for the home. very professional."

"Andre was extremely professional, friendly"

"The salesman was very knowledgeable and helpful."

"On time, polite, efficient"

"They were all great"

"Philip was very polite, friendly, efficient and competent"

"Very professional servce."

"friendly and knowledgeable"

"Arrived on time. Very knowledgeable. Friendly. Worked efficiently."

"On time, courteous, clean, efficient and quick. What else can I say?"

"Very efficient and professional service"

"Andre was very thorough and explained everything to help keep our Furnaces & AC running smoothly and cost efficient."

"Service rep professional and courteous"

"Over priced, trying to sell us a smaller AC unit but the price was 2000.00 more than The other Quotes we got."

"Jamil was has excellent communicative and customer services skills. He was very clear in explaining what needed attention."

"There was a problem and it took awhile to diagnose and fix. I did have to put some pressure on the technicians and the office to call ALL suppliers to find the missing part as quickly as possible. That was frustrating."

"Very friendly and polite. Good communication."

"Arrived exactly on time and did a thorough job"

"The technicians were very professional, thorough and courteous."

"Very polite and competent"

"The technician checked out our system and let me know the results."

"The Tech was good to work with and explained what he was doing. It was easy to schedule and reschedule when the weather was too cold to service the air conditioning."

"Great service and very personal"

"Knowledgeable, Pleasant, Efficient"

"Phil is very professional and pleasant when he arrives. His knowledge and expertise in the plumbing is A+. Phil has always provided us the best service."

"Andre was pleasant, knowledgeable and answered all my questions."

"very professional, personable, thorough and skilled."

"The service man adjusts the thermostat setting, and I feel comfortable at home."

"Very professional"

"Was punctual and explained everything"

"Robert was very knowledgeable, conscientious and polite He communicated clearly what he was going to do and when he finished he communicated clearly how the furnace and air conditioner were working. He was very thorough."

"Andre is very dedicated and informative and I would like to request he do my annual servicing next year as well."

"Serviceman very knowledgeable about problem."

"Explain everything in detail."

"Two fine looking service vehicles arrived at our home at the same time and on time."

"He was very well prepared and very helpful and friendly"

"Thorough review of air conditioning system. Done fairly quickly. Rob took off his shoes and wore a mask at all times."

"prompt, efficient, friendly service"

"Technician was efficient, courteous, knowledgeable, and cleaned up after himself. Of all the techs that have been here, Rob is the only one who could get my exterior A/C unit to operate smoothly and quietly. I will ask for a call back if the A/C unit gets load again."

"The service we received from Phil was top notch, he provided all the information we needed for the job, he was very professional and the work was exceptional"

"Knowledgable, respectful, prompt. Kept me informed of what was happening and provided an overview of all the work that had been done."

"Courtesy, professional, knowledgeable, and provided us with the options and information needed"

"They serviced both furnaces."

"Friendly"

"Jamil was quick, courteous and clearly knowledgable."

"I was getting a quote for furnace replacement and Austin provided a good overview and good information for me to consider."

"On time and was friendly and explained what he did"

"Prompt service and informative"

"Professional, efficient, answered questions"

"Four years in a row and the service guy does not bring the required filter /kit to service my equipment. Every year I tell you on the phone but it does not get to the service guy. And second year in a row that the water tank leaks after you leave and my alarm goes off and it keeps me awake!"

"Have been using a-1 for sometime now."

"Explained his concern and showed the problem and how remedied it. Remained conservative about what was needed."

"Overall, I was satisfied with the service on my AC issue. However, I am of the opinion that your Service Technicians should be much more aware of Covid-19 Safety precautions. One of the two technicians that came to my home wore his mask 100% of the time, and one Technician only wore the mask sporadically while inside our home. This Technician was coughing while his mask was hanging from one ear, with the mask not covering his face. This is not appropriate, and does not follow the guidelines published on your website. The Technicians should also have a greater awareness of six foot distancing."

"George was very knowledgeable and friendly. He also took all necessary health precautions. We felt safe having him in our home."

"Very professional, answered questions, thorough checkup"

"He was very thorough in his explanations and recommendation"

"polite, efficient and he was careful in how he entered the house and respected safety."

"They were prompt, polite, considerate of my home and health. Found them both very honest and straightforward."

"FRIENDLY, COURTEOUS AND PROFESSIONAL"

"On time, good communication, thorough"

"Evaristo has been here a few times & is on time, thorough, competent. Always a pleasure to see him. Professional ."

"Technician was efficient and provided feedback about everything he was doing."

"Courteous , knowledgeable & thorough. Well prepared to deal with pandemic."

"timely, courteous, professional"

"I appreciated that the General Manager understood my concerns and sent out a technician to re-evaluate the status of our ducts."

"explained everything, very clean and professional"

"Pleasant personality. Gave us very well explained instructions. Job well done with no fuss."

"Knowledgeable, took time ro ask about needs and recommend suitable furnace filter"

"Danny is so thorough and meticulous. He spends time making sure everything is perfect and lets us know what we should and should do. Explains why we need new filters or whatever. He's been here many times and we think he's fantastic!"

"I was very satisfied with work done and suggestions made by tech Andre The only comment I have is when i turn off a/c , dirt comes from filters. Can I schedule some one to call me to discuss, fixing without another charge cindi 403-282-2549"

"Great service rep. Phil Sands"

"Technician came on time (actually a bit ahead of schedule due to him finishing another job early), was cordial and executed what was needed without any hassle."

"The technician was punctual, pleasant and professional. My only complaint was that he didnt discuss the inspection and report card with me, perhaps because of social distancing."

"Technician was knowledgeable and courteous. Had proper air filter with him, even though it was missed on the workorder ( I specifically mentioned this when booking service )"

"the crew encountered some challenges which they overcame at no extra cost"

"Rob, was punctual, sociable, informative, conscientious, efficient and tidy. If given the option, I would ask for him for future service calls."

"He was effective but could be a better communicator"

"Very thorough"

"The technician always arrive during promised time slot. He always wear floor protection, completes the job in a timely manner and is always polite and courteous."

"Phil came out as a second opinion from the previous service call with Danny. Phil did a much better job. He looked at the kitchen tap and showed us that underneath was all corroded and we do need a new tap. In the bathroom, he agreed to change out the cartridges to stop the leaking but only if they were still available and there no way how long they would last before I would have to get new taps for the bathroom. He even recommended which brand to buy. I do have a favor to ask - I don't know when I do buy the new kitchen tap which one to buy for the number of holes I need. I am buying the same tap I have but cannot find the original paperwork for what I bought before as far as the number of holes I have now. I want to make sure when Phil does come back out that I have the correct kitchen tap."

"Andre was friendly, knowledgeable, thorough and respected Covid rules."

"Courteous and respectful. Explained all issues."

"Austin was very prompt, informative, and thorough in providing me a quote. But, havent yet decided if we will be moving forward with A1 Chesney. Hence cant really give proper ratings on Q#3, 4, and 10"

"On time, service completed in appropriate time...professional tech"

"On time, pleasant, professional"

"Service man was very professional, helpful and knowledgeable."

"Very knowledgeable, on time, pleasant"

"Justin did an amazing job explaining how A/C works and the process to get it installed. Unfortunately, your pricing is twice that of a competitor."

"Technician arrived on time, work completed timely.."

"Punctual, explained well issues that need to be taken care of."

"Justin was informative and detailed in his estimate providing accurate info and answer to technical question I had."

"No reason to feel unsatisfied. He came when he said, did what he did and was pleasant while here. I didn't like the sales job but I guess that comes with the territory."

"Explained the entire installation process and payment plan"

"Dispatcher called before tech arrived. Technician arrived on time and completed the task very professionally"

"fast completion of work followed by clear explanation of what was done and what to expect."

"Everything went smoothly."