A1 Chesney Service Experts Heating & Air Conditioning Reviews

"Tech was very friendly and professional, and went out of his way to ensure he got the part in time so that we could have heat again. Part was very expensive, though - although that's not necessarily your fault."

"Good service. Very competent crew"

"The technician was very courteous and seemed very knowledgable"

"Danny is very experienced and provides good customer service."

"Pleasant and efficient service person, arrived in time and was very professional."

"He did an excellent job in explaining the situation, his recommendations were defined clearly."

"The service perdon very pleasnt arrived on time answered all questions and gave upkeep pointers."

"timely, brief and thorough service"

"they were very timely and did a nice install."

"Fast response, great service"

"Phil was very professional. He got the job done exactly what he promised"

"On time and go the job done right the first time."

"Reuel was professional, solved the problem. A1 came very timely. Only real issue was $335 for a tiny igniter part. Seems like a huge ripoff. I pay a monthly fee for your service - about $25/mo so that covers annual service and emergency support and 15% off parts - but to have such a huge charge on a part that probably had a massive markup - well thats the reason for my less than stellar points selected below."

"The technician went above and beyond to get the part on a tight timeframe."

"Quick scheduling of service, technician was polite and answered questions confidently. The service was excellent. Jury is out on the actual product though."

"Very knowledgeable and thorough."

"The technician was very personable and polite. He spoke clearly and I understood what he had done."

"Rahim was prompt, kept me well-informed of the progress he was making and explained the controls of the water heater, all of which I appreciated. He was quiet and worked solidly for hours to install my new water heater."

"The best...Phil just explained everything to us the long term benefits... Hey he is just good t what he does."

"The service person showed up within the time frame given and he showed respect to my home."

"Jamil is an outstanding technician he figure out the problem which three other technicians couldnt and I ended up buying unnecessary parts"

"Very efficient and tidy"

"Richard was on-time and succinct in his quote."

"They explained everything with patience and courtesy"

"Both people that came to the house were on time . Explained what they had done and recommend a couple of things I should look at"

"Pleasant, informative employees. Punctual and efficient service."

"no issues did what was required"

"Very knowledgeable tech and repaired everything required."

"The technician was friendly, helpful and knowledgeable."

"We were not kept waiting too long. Colin was not able to identify the noise that was our initial concern, but did a good check on the furnace, so we were comfortable that it was not malfunctioning."

"The technician went the extra mile to ensure the humidifier was connected correctly"

"Very professional, polite and performed an excellent job. Very satisfied with the job."

"Im happy for the service."

"Good communication and professional installation."

"friendly courteous and helpful information and on time"

"Competent and efficient technician."

"We received several quotes and your was the highest by 30%"

"Jade was very helpful and polite"

"Friendly and professional."

"He had a very professional and respectful attitude and was honest in his quote and in what the company can provide."

"Fawad was knowledgeable and explained things to me very well. It is always a pleasure dealing with him and with the office staff as they are also very helpful."

"The installation technician was very friendly and professional Austin also took his time to explain what is best for us"

"Phil was very pleasant and knowledgable."

"Prompt, Clean, organized and thorough"

"The assessment of the problem was done professionally. A solution is offered, fully explained and carried out properly."

"Fawad took the time to explain and properly assess my situation"

"Austen was on time, courteous, and informative"

"Technicians were friendly and very competent."

"Very courteous and informative staff."

"I forgot my appointment and the service tech was so wonderful. He and his assistant helped me move things so they could get at the furnace. The technician is the same person who has come to my home for the past few years and he is always kind and considerate."

"They fixed the issue"

"Arrived on time, explained everything to me, and didnt attempt to upsell."

"he was courteous and had answered all my queries."

"Richard was freindly, knowledgeable, prompt, and had a great attitude"

"Austin was very through, patient and could explain the furnace and installation for a lay person to understand"

"on time, great service, good communication, professional"

"Service provider was excellent. He explained what he did in understandable terms and made recommendations. Great guy!"

"Andre was very patient in answering all our questions."

"Friendly service"

"Poor pricing and some misleading information"

"I competed a survey a few days ago and in that I explained that George was great. He explained everything and solved my problem."

"Everything was almost perfect"

"prompt, thorough"

"So far all matters addressed by the service person appear to be working as promised..The service person was easy to relate to and provided good explanations."

"Friendly service"

"Andre was very through answering all my questions."

"On time, friendly and personable."

"On time, pleasant, seemed to be thorough"

"I was reassured by having a senior technician who is experienced."

"Jamil came over to diagnose problem with our frunace but it wouldnt fail for him, so this problem is still unresolved"

"The technician was on time, friendly, informative and finished his work in a timely manner."

"Technicians were thorough and informative of minor issues found. Only issue was the technicians showing up for an appointment that we may have booked a year ago, but did not receive any reminder calls or notifications prior to technicians arriving on site. An appointment reminder call or email a few days or week prior would be beneficial. Great service other than that though!!"

"The technicians were very professional and friendly and completed the work in a very professional manner."

"Because I was"

"George went above and beyond explaining the system and helping me understand what needed to be done."

"He could not install the new thermostat because of different screw configuration"

"Yes"

"Jade was very competent but could not fix my humidifier which has not been working for 3 years and which has not been fixed on previous years."

"He answered all my questions"

"The task was done well and quickly."

"Efficient, fast.. Philip knew what he was doing."

"Phil was very thorough explaining what he had to do and explaining how things work after installation. The installation went very smoothly and looks like a quality job. All together it was a very good job."

"Technician very polite, knowledgeable and through. Pointed out CO monitor expired etc."

"Rapid response and A1 Cheney sent two representatives. I feel they double checked each other and provided good advice."

"The technician was very friendly and professional, and courteous towards my cats being scared of the vacuum. I appreciated him letting me know what he was doing while he was doing it!"

"Acceptable service conducted on 1 furnace. I wasn't thrilled with the strong recommendation made to replace the other furnace vs. conducting the repair."

"He knew what he is doing"

"techncion was knowlegable and helpful"

"The technician was very thorough , and spent time making sure every thing worked proerly"

"Personalbe, professional. Has provided significant help in the past."

"George was extremely knowledgeable and professional. Knew the issue I was having with little prompting all solved it. Best HVAC service I have ever received."

"He recommended the proper filter for the job"

"The technician was very professional and knowledgeable"

"Great service"

"Prompt and polite service."

"Philip was very helpful and professional"

"money spent but problem not fixed due to weather"

"Service was clean and done well. I appreciated info re furnace maintenance"

"I had to be persistent over a period of almost four months to get furnace fixed"

"Technician was on time, competent, polite and helpful."

"The service expert went right to the problem and was able to tighten the valve adjustment on the top of the valve.A soap and water solution showed a complete seal."

"quick, friendly, detailed experienced technician."

"I found Phil and his work partner very friendly. I really appreciated how Phil explained exactly what work was done and most importantly, how to work our new water tank. Excellent customer service!"

"Nice to see a tradesman that is able to use copper and make solder joints. Clean and solid tech from the old school that works steady and not rushes like some of the other trades I have in the past so they are able to move on to the next job. Will keep using Chesney as long as they meet or exceed my needs."

"FURNACE PROBLEM WAS DIAGNOSED QUICKLY"

"Jade was a breath of fresh air. He was very friendly, knew how to explain things to us. He can come back any time."

"Mike is obviously knowledgeable/experienced and explained the steps to me. I was particularly impressed he treated his assistant with respect and care as well."

"need to move small pump when we are back home in february"

"I was surprised to know that my vent was at the top peak of my roof. What a ridiculous location it was put on. There is no way I could climb on the roof and use a hair blower to melt the ice. We had cold water for 2 days. I am disappointed that the vent for my tankless hot water system is not where I can reach it."

"Very good service"

"Tech knew the problem and attended to it. Gave me peace of mind. Put on a condom for his shoes to prevent dirt inside my house."

"The problem did not get fixed but the service person explained the reason."

"Technician explained things well and in terms that were easily understood."

"Great service, knowledgeable people"

"Here quickly, fixed problem, explained what was wrong. Friendly."

"Knowledgeable plumber who gave good advice and provided good service"

"Office called as soon as they knew Danny would be delayed. He came as promised and has ordered the part needed. Service work not done yet"

"Technician is awesome problem not fixed. HRV freezes up"

"Technician was on time and explained what needed to be done"

"Andre was very approachable. He came with a vacuum and used it. He provided very good advice on furnace and humidifier maintenance."

"Guy was nice, informative, very up front about this being his first call out. He asked for a lot of help on the phone to give us the proper amount of service."

"Evaristo was great. Professional and knew exactly what to do. Had part as well as filters for furnace."

"Service Technician Rob was very good- gave clear information on problem with furnace, options to fix or replace, worked for hours on it until it was fixed."

"Knowledgeable, professional , and pleasant technician. Jean was very helpful. Natasha was nice too!"

"The service I requested was completed & my questions answered."

"Both service sp ecialists were very approachable for me to ask questions and were very knowledgeable in the answers that were provided. They were polite and professional."

"The service technician was friendly, courteous and knew what he was doing."

"Very informative, very helpful"

"Technition checked furnace tofind why heat was inconsistent. Replaced thermostat as digital one was fluctuating while in Operation."

"He solved the problem quickly"

"Howard is very knowledgeable and efficient to solve our problem."

"The people were very friendly."

"Technician was knowledgeable and great to work with"

"Very polite,quoted control board for $891. Or gas valve for $630 another company came and cleaned a connector wire & furnace is working great. Your salesman quoted $7166 for furnace & h2o heater. Anothers company quoted $5110.for both PRICE"

"Phil came right on time, explained what he was going to do, did it quickly and efficiently, and the tap now works perfectly"

"Technicians knowledgeable"

"Technician went above and beyond to help with checking hot water tank and humidifier as well as fixing the outside vent stack for furnace"

"Always helpful"

"The service person was knowledgable, friendly and supportive."

"Great service. On time and well prepared."

"George is knowledgeable and friendly."

"He was friendly and genuine."

"He was very thorough and found out the problem as well as advised us our filter needed changing"

"Very friendly staff. Very Professional."

"Between Justin & Anthony, my need for a new whole-home humidifier was taken care of with a degree of consideration that was most gratifying. The most suitable product was suggested, delivered and installed, with the service levels that I have begun to take for granted... Kudos all round...!"

"Showed up quickly, but I had already resolved the issue."

"Very efficient."

"George was friendly, honest, and very knowledgeable through and through. He made quick work of our malfunctioning furnace and we had heat again within the hour."

"Very knowledgeable service man. Serviced the furnace and got it to work on high heat as well as low heat. Furnace has never been better."

"Polite, efficient, and appeared to be very knowledgeable."

"I felt that the technician was upfront and honest. He took his time to explain things to me"

"Fast, friendly, had him last year , happy to see him return."

"Very knowledgeable and efficient service"

"Issue was not resolved"

"Efficient & professional"

"On time. Courteous . Informative"

"Very polite, thorough and explained what they were doing."

"Polite & completed in a timely manner."

"Great service, very knowledgeable guy and friendly."

"Because of the attention to detail that Ruel provided -did an excellent job."

"Phil and Rahim were professional and did a fantastic job installing our new hot water tank. Phil explained everything and I appreciated his honest and frank recommendations. They were efficient and thorough. Were very pleased!"

"Simply put, the technicians that have been here each year to service my furnace, which I also purchased from Chesneys do their job very efficiently and bust definitely know their stuff. Been with Chesneys for over 10 years."

"I had to request a callback because the work was not completed initially"

"No delays, I believe that they are subject matter experts comparing to other vendors I have used for previous furnaces."

"Colin demonstrates exceptional dedication and care for customer satisfaction. His knowledge and understanding of the technical needs for heating and cooling systems is exceptional. He wants to solve the situation."

"on time, quick, courteous, knowledgeable, also checked the CO2 alarm which had expired, checked the pilot on my gas fireplace andsuggested I contact sister company Classic Fireplace to have fireplace checked"

"Technician arrived in a timely manner, was professional and polite and took the time to answer my questions."

"very professional and knowledgeable"

"professional, informative , efficient."

"The technician walked me through changing the humidifier so I will be able to do it myself. Also he was prompt, friendly and effective."

"knowledgeable and friendly"

"small window for when the technicain would arrive was apprieciated rather than having to wai around all day"

"Appreciated how positive and thorough Rob was during his visit We were so relieved to see him and get help as the house temp was down to 50"

"Cared about his job"

"Very good service"

"Very thorough and knowledgeable"

"Rob was super at quickly diagnosing the problem and getting me a price on the fan motor for my furnace. And, left to get the part came back and got to work right away. Super technician!"

"Technician was on time, very thorough and quite pleasant."

"Rob was courteous, efficient and thorough"

"He was very helpful, and showed me things I did not know with my furnace"

"On time and very complete."

"Arrived on time and did the work promptly and cleaned up."

"the first thing was a recorded ad, I think that is a poor first impression"

"Tech was very informative. Lots of good advice. Very thorough."

"The technician was courteous, professional and insightful. He was able to identify the problem quickly and accurately, and remedy the situation."

"Pleasant, professional service. Also, we had a call letting us know that the person was on their way out - which is helpful when there is a broad window of time that they may arrive. The person calling was also pleasant"

"I believe I was sold a bill of goods as the furnace only heats the main floor. The basement and upstairs are at least 5 degrees cooler as the fan does not have enough power to push the heat thru to these floors"

"Not fixed the first time. I believe I was overcharged by $64.00"

"fast,curtious"

"He told me what he was doing, explained everything well."

"Because my condenser is no longer leaking."

"After new hot water tank installation, hot water lasted only 1 day. Then took 4 phone calls over a three day period to learn that temperature setting must be above low setting to work appropriately"

"Everything was completed as agreed and everyone I had any interaction with were very professional."

"George is very professional, courteous and explains everything that has been done."

"Told me 70 Ppm reading yet didnt show me. Some sort of blurry picture supposedly of my exchanger and sent a Sales person with Technician, neither one introduced themselves or told me why 2 men were entering my home! I think they lied. Atco will be coming to our home to take readings - if they dont get the same reading I will be calling!! I waited a month for an appointment but you can replace my furnace within 2 days??"

"For as long as we deal with Chesney's we would like Rob to do our servicing As far as that goes we can't see changing companies."

"The furnaces work well."

"You installed our 2 hi-efficiency furnaces and hot water tank (which we sadly had to buy as our year old hot water tank was too large to be vented through the roof) in 2012. Our hot water tank died yesterday (Nov. 29/19). We called you to get a new tank installed. We were told that it would be difficult to get someone out on Friday but you did send someone out which we were most appreciative of. However, as nice as Danny was, we were disappointed he did not arrive with a replacement tank. You had all that information on file as to what would be needed for replacement. On top of not coming with a new tank, we were told that the supplier was closed for inventory so we would be without hot water until Monday when a new tank could be installed. This was not satisfactory. We found another plumber that we have used before who supplied us with what we needed. We tried you first because we purchased our furnaces and hot water tank through you so you had all the information. We were charged $124.95 for the Service Call to tell us what we already knew and you weren't able to provide us with a new hot water tank on Friday as requested."

"good work"

"He was in punctual and did a good job"

"I wish I had more time to digest the information."

"Rob is personable, knowledgeable, and thorough."

"Andre was very friendly, helpful and explained what he was doing, what was wrong and the options available."

"The call was for an emergency no heat situation. The technician arrive when he said he would. Took great care in assessing the current state of the problem. Even gave me the option to contact other companies when it was obvious what the problem was and he did not have parts on his truck."

"On time and professional."

"Polite and clean and did a good job"

"Excellent job"

"I received first class service. Not only did the technician address the concern I had called about, but he identified two other concerns and then proceeded to fix them that same day. The second concern involved going to get a new part, which required him to travel back to Calgary and then come back to my residence in Cochrane. two hours later. The most important part in the customer service experience was that the technician communicated to me clearly what each concern was and how it could and was addressed. Great service. What was even more impressive was that all of these concerns were addressed while my new furnace was under warranty - and nothing was allowed to slide until I was no longer covered."

"your serviceman appeared to be knowledgeable and courteous.. The A1 employee that came with the serviceman however did not impress me one bit . He whispered something to his serviceman when I was standing within 5 feet of them . I thought that was extremely rude and inconsiderate !! I came very close to not renewing my contract for another year !"

"Very professional and on time."

"Said that he would contact me the following week and didn't. I left a message two weeks later and then phone again."

"You have been servicing my Furnace and water softener for years and I am very satisfied.And I had a humidifier installed this time."

"The service was excellent and so was your service personal ."

"Prompt and polite Technician."

"Andre was polite, friendly, informative and helpful."

"Technician was on time, polite, explained procedure to me, changed my filter, made helpful suggestions. Pleasant gentleman. You can tell he likes his job."

"Rob was prompt, courteous and thorough."

"Fixed problem, explained why it occured"

"Rob and Craig are professionals. They showed up on time and displayed professional demeanour from the time they arrived until they left. They offered useful advice."

"On time, great service."

"The technician was friendly and discussed the maintenance with me."

"Service staff arrived without proper information. Didn't have part required. Hadn't been told the part required."

"Had to cancel appointment because scheduled time was being missed by at least 2 hours"

"Rob was the technician (missed this on the previous screen). He was excellent!"

"The service did a good job but he was behind schedule and to change my time slot."

"The technician called when he was on his way, put booties over his shoes, kept me informed during the service and was very knowledgeable."

"Farwad is very knowledgeable and very thorough. We are very happy with his service."

"The technician was very professional and thorough, however, a solenoid valve for the humidifier installed earlier this year has stopped working and I haven't received a phone call about having this fixed. The faulty valve is under warranty and I will be phoning next week if I don't receive a call from Service Experts."

"Technician was very thorough and explained everything to me in a very clear mannner."

"Service was on time. The technician identified and corrected a fault in the furnace which was not apparent in warmer weather but would have been a problem later in the winter."

"He was on time, he explained what he was doing, and made suggestions regarding our heating system."

"I never give a perfect 10 otherwise if I had to go any higher there wouldn't be any room to go. I presume my Tech ( Jamil )?? was the same individual who service us last year and was very informative."

"I am very satisfied with the service and Jamil, the technician. It was completed in a timely and courteous manner."

"George was very informative and very helpful with the questions I was asking."

"Fawad was very professional and friendly."

"On time - complete and comprehensive service - professional"

"I was satisfied because the way the technician presented himself, cared for the cleanliness of our home, and informed me the reason he was here for. The technician was knowledgeable, informed and professional in the way he performed."

"Service was provided within the timeframe given."

"Very clean job and willing to answer and questions."

"Arrived as scheduled and very pleasant."

"He is very experience with the product. Took him about 15 minutes to fix the problem while the previous technician took more than an hour but still can't fix the problem."

"Good at his job, efficient, very pleasant and helpful"

"Very thorough process. Very friendly sales rep."

"prompt professional technician"

"Furnace was repaired in a quick & timely."

"Austin arrived on time, was courteous and was happy to provide answers to all questions I had."

"Very professional"

"Andre was thorough and explained everything very clearly to me."

"I was nervous in the morning because they came a bit late, but they did a great job."

"A1Chesney has been servicing our furnace and water heater for 18 years."

"Reuel is thoroug, does a good job and easy to interact with"

"From Austin doing the initial sales pitch to the two installers, I was pleased with the way things went. My questions/concerns were answered."

"Prompt and professional service"

"Both were very professional and answered all my questions."

"On time, informative, efficient."

"Evaluation was extremely courteous and polite"

"On time, very courteous and did everything I would want them to do."

"Technician informed me of what he was doing and what he had noticed about the furnace."

"was without heat and received immediate service"

"He took time to check and adjust all problems"

"In the evening after the furnace cleaning/service on Oct.29 I noticed the temperature in the house going down and the furnace not running. Called the office next morning and right away a technician came and fixed the problem."

"Only complaint is that we requested on occasion that the contact number/person be changed and on one occasion that my property manager be contacted about the technician arrival time. In both cases they continued to contact the wrong person who no longer has anything to do with this property. Other than that everything exceeded my expectations and everyone we dealt with gave amazing service!"

"did job required"

"Arrived well within designated appointment time. Thoroughly and efficiently assessed situation and provided clear solutions."

"On time , knowledgeable, and conscientious about customer cost."

"Very professional, showed me the concerning issues and proper tips and maintenance"

"Overall good service but every year the poor tech us sent out without the furnace filters which means another appointment. Every year we ask A-1 to put this on list"

"The service man was very friendly, clean and communicative. He explained what he was doing before, then confirmed what he had done, what he had found and what it meant to us."

"Andre was very courteous, explained what he had done, made suggestions about CO2 and smoke dectectors"

"Technician was on time, professional and courteous."

"Polite, engaging knowledgeable"

"Jamil came to the house very quickly"

"Didnt get a phone call with arrival time. Work from home and couldnt have let in. Told service was free and got charged for filters. No communication."

"Sales Consultant was great - took his time to make sure quote was correct and explained it fully"

"I was satisfied"