A1 Chesney Service Experts Reviews

"Very supportive service over the phone and quick getting a technician out to check our furnace. Technician was fantastic, explains things without explaining things, even followed up with management and called back to advise the next day as promised!"

"He was good!"

"We are satisfied with your tech's visit but have to think it over as the pricing is considerably more than we expected."

"The technician was very knowledgeable"

"Tech was very pleasant and completed the work needed to be done."

"AC installation went smooth however, technicians turned off Gas valves on furnace and forgot to turn it back ON, I had to call a plumber thinking something went wrong. Same thing happened with my Electric water heater, it stopped giving me hot water and the electrician came and did something into the electric panel to fix it."

"Service was on time and completed quickly and courteously."

"The service Expert did not remove his shoes upon entering and left very sticky stuff on our floor ."

"Punctial service, polite and helpful."

"Great job!"

"always dependable"

"Efficient. Answered our questions well."

"The teach was very professional and on time for the Service done wash quite expensive"

"Very friendly, prompt service."

"Friendly efficient service"

"AC was installed on Feb 3/22 and AC cover was on back order. As of May 10/22, we have STILL NOT received our AC cover. Waiting to be notified of when it will be delivered and actual delivery!"

"Professional, friendly and knowledgeable."

"Quick service, polite tech,"

"I had a number of efficiency questions and such for the technician and he was excellent in his advice and answers to all. Definitely took the time to not only answers my queries but made sure I understood his answers and advice."

"Technician had great customer service. Able to book me in on a cancelled appointment same day of call."

"The technician arrived on time and inspected my furnace"

"The technician seemed to be very informed, and definitely personable."

"Answered all questions I asked and were polite"

"Great diagnostics."

"Prompt service, topped up refrigerant. advised that all is running well."

"Excellent technician!"

"Friendly, efficient service"

"he was on time (early actually but we were notifed), efficient and friendly explained what he was doing"

"Clean polite professional"

"Received a quick service response on short notice. The issue with my furnace could not be 'pinned' down to one specific component due to it being intermittent. Tough to decide whether we replace or repair our heating unit. Equipment doesn't perform for the length of time as in the 'olden' days."

"Shane and Rick were great installers reviewed everything and worked very clean"

"Service man did his job"

"Came quickly and diagnosed the unfixable problem."

"The job was not completed until I complained. With that said (Tom) didn't believe me until service guy showed up to fix it."

"the person was very professional with his observations and recommendation"

"Appreciated that he was masked. Arrived on time. Very friendly and explained what he was doing. Didnt try to sell us a filter just recognized that we buy our own and recommended replacement."

"Tech fixed our problem!"

"Their knowledge and efficiency"

"The same tech has been here twice before. On time, efficient and polite."

"Prompt, professional and informative service."

"Came as scheduled and did an okay job. Painted a gas line but missed a little spot due to access."

"Came early and never left a mess"

"They were very professional and knowledgeable"

"Your technician was on time, very courteous and wore shoe coverings - as a homeowner, I really appreciate this."

"On time. Thorough. Helpful."

"Professional and friendly service."

"Salesman was knowledgeable, professional and easy to talk to."

"Craig came out and quoted on installing A/C. He was very knowledgeable and helpful. I have ended up going with a local contractor who has installed many other units at this complex."

"Tech diagnosed the problem, fixed it quickly."

"A1 Chesney have good customer service approach"

"Very informative with other maintenance questions I had."

"George has always looked after our needs"

"Very professional"

"Regarding service on Saturday, April 30th. The entire experience was professional and impactful, from thee woman who took the call and booked the service to the HVAC tech."

"Excellent Service"

"The technician was very knowledgeable and polite"

"Technician was polite professional and did a thorough inspection."

"he new is business"

"Explained and reviewed everything with us"

"The technician seemed to be very knowledgeable and he has a very pleasant demeanour."

"The representative was knowledgeable and answered all our questions. He made us feel that while representing the company he was sensitive to our needs and finances."

"The consultant was very efficient and nice to deal with initially but I'm having trouble contacting her now. She promised a quote and I can't get one. I said I would take the quote no matter what it was because I desperately need this model of air conditioning unit."

"Great guy"

"Austin was punctual, professional, thorough and presented the options in a clear concise format."

"George was polite, thorough, informative and professional. Can't ask for more than that"

"I got exactly what was advertised"

"knowledgable quick to analyze the problem."

"Quick appt. Time. Friendly service. Knowledgeable information"

"The tech was courteous, professional and prompt. Was helpful and willing to answer questions."

"service he provided was very professional, excellent job."

"The process was pleasant and seemingly thorough but I really didn't get the written information I needed to make a truly informed decision on getting an air conditioner from you folks."

"Quick and knowledgeable service tech"

"Technician did a thorough job of checking out our furnaces and will be returning with new filters"

"Always get great service at A1 and have been for many years. The team always friendly and helpful."

"The gentleman who came to our house was prompt, on time, and did a through check of our furness. We really appreciated a free furness check, thankyou."

"helpful and thorough"

"They gave us answers."

"This is the second time you are asking me to do this (hope someone will read it this time), but here it goes: Hady was a tech that came to my house. He was nice, polite, and answered all my questions. I was very happy with his service. Send him again next year."

"Nice clean and professional work."

"I was surprised that the job was $230.00 to unplug the bathtub. Also was a little uncomfortable giving my MC # as you do not have the credit card machine now so we can tap."

"Hady is very open, polite, and knowledgable. Answered all my questions with patience and provided me with some good tips for the care of the furnace and the hot water boiler."

"From the office lady who took my call all the way to the technician every one were very very helpful and acted professionally"

"Shane and Riley and my sales agent were great to deal with"

"We spent months trying to get AC installed and feel that A1 Chesney was not interested in our business. We had two different sales people came by and we felt let down by both of them. Every time we talked to Keenan, he said that he would be sending out a quote the next day but it never arrived. It felt like he ghosted us."

"Efficient and easy to deal with."

"Liked his knowledge and professionalism"

"Anna was excellent in explaining to us what was involved and showing us how the thermostat worked. Adu did a great job in installing the equipment and explaining how it worked."

"Punctual and provided quick, efficient service on an emergency call."

"Info was confusing."

"Quick response and provided a viable workaround for a failed circuit board while waiting for a new furnace."

"The technician answered all my questions and was helpful with hints and tips."

"He was clear with all the problems and fixed what he could. Thank you."

"Good service from start to finish"

"The individual took an appropriate amount of time to really understand my concerns, my project in order to make the very best possible estimate of the scope of work. Was very personable, knowledgeable and when the task was beyond her expertise she reached out to the appropriate person so that the best possible solution can be proposed without wasting anyones time in the future with inecessary second and third views."

"Keenan was very great at explaining the different options fit for our home"

"Service, quality, and professional."

"Although parts took a long time, work was done and completed quickly."

"The new chimney liner is delayed."

"100"

"Phil provided very clear information about my options to replace a leaking hot water tank. He and the gas fitter were on time, friendly and accommodating in dealing with my anxious dog - much appreciated! They were respectful of my house and my time. The installation of the tankless hot water heater was completed in the estimated time and they did a great job in cleaning up when the job was done. Two months later and I am very happy with the decision to go with a tankless system."

"A1 Chesney / Costco does not sell the product - side discharge units are not available"

"That is how I feel"

"The technician is very knowledgeable in what his doing"

"Danny was polite, efficient, attentive, quick and detail orientated. (Technician) Cathy was a delight, as she was informative, knowledgeable, detail orientated and attentive. Neither was pushy and this was a huge win for us."

"He was so knowledgeable and honest person. He figured out the problem in few second before I explained the problem."

"tech was proffesional"

"Evaresto is good technician"

"Appt. was scheduled a year earlier for Mar. 25/22. This was confirmed by your email a couple of weeks prior. On date, no one appeared. A call to your office recognized no appt. and no email. Very poor record-keeping! An annoyance for wasting my time waiting at home. Appt. was rescheduled for Mar. 28."

"The technician was very polite and worked quickly to find the problem"

"After seven visits for the same zoning problem, the problem still exists. It remains broken."

"knowledgeable and thorough with a willingness to explain the service in laymans terms"

"As with all the technicians that I have dealt with @ A1 Chesney - They take the time to answer questions and explain what the issue is and what needs to be done to resolve it."

"I had all my questions answered"

"Was very informative and knowledgeable with what the issue was"

"This problem has been going on away too long!! Since the New Year techs have been out many, MANY times. The problem MUST be escalated. What do I need to do to get the repair accomplished? I keep completing these surveys - ABSOLUTELY no response from Service Experts. If you truly care - why not demonstrate it!"

"George has been here before this last visit and is familiar with our situation. He is is knowledgeable, and was able to quickly and efficiently handle our problem. In addition he is a friendly guy!"

"The problem was not resolved, but suggested I purchase a reno plate cover and new taps so that a bigger copper fixture could be installed."

"Prompt service, quick and efficient"

"Good info, estimator was polite and thorough."

"Consultant was friendly knowledgeable."

"very courteous, personable, remembered me from over a year ago. Also instilled confidence in solving the problem. Paient showing me the problem and how to fix if happens again"

"Keenan Stevens was here one week ago and I'm still waiting for him to get back to me on some questions. I sent him an email yesterday as well."

"I was charged $100 for 10 minutes when the heat was merely turned off by accident by a guest!"

"The actual service was good.l But the charge was far too high. i.e. $268 to replace the governor ($47 part) on our furnace. Total time in the house was about 30 minutes. I find this extremely excessive."

"Prompt work, tidied up AND took time to orient me to the new thermostat."

"The Service Expert was very knowledgeable yet patient as we asked several questions. He communicated excellently with us."

"Quick, responsive service."

"Quick efficient. B/C if have Priority plus no call fee. I thought price was reasonable"

"Very helpful tips."

"The technician was punctual and immediately repaired the problem once I described the issue."

"Quick, efficient and offered comprehensive recommendations"

"Technicians were informative and efficient"

"Technician was professional, answered questions and was friendly"

"They came on time as they promised, finished on schedule, and they did their work in a professional way."

"Main problem wasn't fixed. We've had three techs out to address the problem and have had three different answers, but the main problem hasn't been fixed."

"Morad was very good explaining the issues and repair costs. Craig explained the possible difficulty to installing new equipment in an older complex but difficult is not impossible!"

"Craig explained everything and presented options"

"Prompt and excellent service"

"The above score is a reflection on three elements of the provided services: scheduling appointment, repair service and post repair service. Repair service is 10, scheduling apt is 5 and post repair service is 6. I still have not received the official invoice."

"Service was good but pricing is too expensive compare to service provided ."

"Excellent service! Very knowledgeable technicians"

"Chesney has always been very good to deal with"

"Technicians were friendly and completed the service quickly."

"The agent seemed competent about the furnace, and responsive to questions."

"We were very happy until the City Inspector said there were deficiencies. He said he would contact you but we have not heard back from you to book a time to fix the deficiencies."

"Quick efficient professional service."

"The technician, Hady, was very pleasant to deal with. Prior to the appointment, I asked A1 Chesney to send somebody who would wear a mask while inside my home; Hady respected that. I gave Hady a 10/10 because he went above and beyond by explaining many things about my furnace and gave excellent maintenance tips. Would want Hady to return next time."

"Rep is knowledgeable and nice"

"Craig was knowledgeable and friendly"

"Prompt arrival. Very polite and friendly. Clearly presented purchasing options."

"Good discussion and very informative person."

"Well our furnace was not operational and the service was was in a timely manner. He got the furnace operation identified safety concerns with CO gas and helped get a timely in house consult to replace furnace plus identified the costs to repair the existing furnace and what was covered by warranty. One thing I did not receive a copy of the invoice for the service call in my Email and I still don't have but it was paid before he left the house on VISA."

"I was so impressed with the professionalism and concern for detail. Hady went above the necessary. It was a pleasure to have him doing the maintenance and went further - explained a few things to me that I didn't know."

"Technician arrived on time, completed the job quickly and efficiently."

"Would have said "10" except there were a couple of dents put in my walls (I have repaired them already)."

"He was polite and explained things he did and what I could do to improve the heating and air quality. Also, he acknowledged my dog, who does not like people to come in and ignore her."

"Workers were pleasant and probably knew what they were doing BUT THEY WERE EXTREMELY MESSY WORKERS. I asked if they needed a sheet to cover boxes in the storage room before they drilled through concrete and gyproc and they said they would handle it. Nothing was done or cleaned up. Would not recommend Chesney's to have air conditioning installed in case the same crew was assigned to them. We have always had excellent people service our furnace so were expecting the same quality of work. Salesman Craig was great! Spent time with us before we signed and he gave us excellent info and advice. I have contacted him regarding the install and he indicated he would follow up."

"Evaristo is an excellent technician. He was very knowledgeable and very helpful in explaining what was going on."

"Good response time and tech very efficient"

"Michelle and Raoul were friendly and extremely helpful."

"Tech arrived on time. As always he is friendly and polite. However, quite possibly the problem is not resolved."

"I had asked for the ac to be raised up and Lee made sure to make it happen. This would save me a lot when we landscape our backyard this summer!"

"Employees provided great service."

"George always is so professional, does an exceptional job . And always a pleasure to see him ."

"good"

"no issues"

"After completing the service he briefed us on what service he performed and what we should do for smoothi running of the furnace. Was very polite and humble."

"He seemed very knowledgeable of the products you sell ."

"He was on time,polite and finished in a timely manner. Also,he corrected an error in the service plan from the previous year."

"On time and knowledgeable"

"Polite technician who answered all my questions."

"Very polite and efficient"

"I thought Reuel did a great job however he missed passing on one piece of information that would have saved me some time on the internet. He reviewed my Nest Learning Thermostat but did not inform me that the rechargeable battery was low and possibly why. I spent one hour on the internet trying to find out what I had to do if anything. In my opinion, the yearly HVAC checkup includes the furnace, power source, humidifier and the thermostat. Anything out of the ordinary should have been conveyed to me for discussion."

"take time to explain my questions."

"Price quoted to replace a 50.00 part was 315.00 and then 268.00 after I complained. That would make labour cost somewhere around 500.00/he as it would only take a maximum of 1/2 hour to fix. That is a totally unacceptable business practice."

"Skilled technician -didnt waste time-answered all questions"

"Very prompt availability and service. The technician was frank and helpful over the phone later."

"I thought Donnie had saved my furnace for another year but Miracles are few. He did his best so I may have alittle time to get ready for the inevitable."

"Well done, very clean"

"Technician was very good"

"He was very prompt for the appointment and made good recommendations."

"The person is patient to explain everthing to make me understood."

"We are now on the process of having an entire room renovated because of water damage due to problem caused by poor workmanship."

"Tech provided a short analysis and solution, then conducted the necessary repairs"

"I was not home at the time, my son was, and the tech had lots of questions that he did not know, and frankly neither did I. Your company put in the furnace so why it was done that way I have no idea."

"Appreciated the technician's honesty and work. Also, getting a sales rep for a new furnace out the same day."

"Work has not been completed yet. Waiting on a part."

"A pump that was installed ended up leaking and the technician had to be recalled to fix it. After the fix all is good."

"Quality workmanship, fast, clean layout of two furnaces with humidifiers and 5 filter looks great"

"Kathy took my call and was amazing! She has a very warm and friendly presentation and she delivered exactly what she said she would. The man who delivered the filter was almost very personable. Karen Fry"

"The tech replaced the furnace filter but didnt mention it or bring it up so I could dispose of it. No biggie."

"No transparency in the pricing. You just throw a number without telling what this number is. How you derived the number? What include in number? What is AC cost? What is installation cost. No visibility and then you pressurized that Costco offer expiring soon to make decision."

"great service and your associates were excellent"

"Helpful, practical in terms of the mechanics and brought in a sales expert same day as we needed a new furnace. Sales expert was also knowledgeable and very helpful."

"On time. Very professional"

"The install was fine, however there was no explanation on how to use the air conditioner afterwards. They showed me where the disconnect is outside and that was it. No best practices for how to run the unit in the summer or any other info. No cover was supplied as they said it was back ordered, so fingers crossed that it will actually get sent to us... however we already had a big dump of snow with no cover for the exposed unit so..."

"George was very courteous and friendly. He was also very efficient"

"on time; explained the service"

"The technician arrived on time, found where the humidifier drain was leaking and corrected the problem. What I did not appreciate were his comments on my 'old' Navian water heater."

"Technician provided good information and tips for ensuring furnace remains functioning and well maintained"

"Technician was efficient, on time, friendly and knowledgeable."

"Not sure why you sent this to me as if you look at the file, its been a nightmare from start to finish You confirmed appointments without speaking to anyone, you did such a bad job you had to come back to fix it, communication was awful, youve now made my tenants stay home from work for 4 days. The list is long"

"Tankless water heater is not performing as advertised"

"Rene laid out the problem very clearly"

"Service export was on time, polite did good work and provided good advice."

"Prompt, careful, and efficient service with good and willing communication."

"The Tech ( HADY ) was extremely knowledgeable , knew what he was doing , and very friendly. Checked everything and gave me some great tips. I would recommend him to all and if I need more work done."

"On time, thorough inspection of furnace"

"Good knowledgeable service."

"The technician arrived on time and was very friendly and professional during the visit!"

"Prompt efficient service from polite technician."

"The technician was very willing to answer all my questions. He appeared on time, wearing a mask, and put on shoe covers to save my floors. I appreciated his suggestions about filters."

"Prompt support, identified problem ordered the part and provided an interim fix."

"Service technicians arrived at the expected time and completed the job in 4 hrs. They were courteous, and easy to work with."

"Everything was great, but the techs left the hot water heater unplugged and the breaker to the basement plugs was left off."

"The technician was very good, polite and fixed the issue. Made an effort to clean....the little things most people don't do."

"Reuel is very knowledgable as well as personable. He has been to our home many times over the years and has made sure that our needs our met, our questions are answered and any problems are quickly dealt with."

"A expert was sent, great job."

"Very professional."

"Technician was good. Turn water valves and it began leaking. Not saying it is his fault. He also mentioned we should get a new water tank soon when our tank seems totally fine. Was hoping for more main advice rather than "up selling"). Thanks."

"Re: 4812, 4816 and 4820 Montana Cres N W: The tech was friendly, knowledgeable, and honest. I was quite impressed with him. Unfortunately, I had to leave for an appointment before he completed 4820. He indicated to my tenant that the furnace had some rust. It is only 5 years old. I'm wondering if I should be complaining to the manufacturer or the installer. I would like his opinion. Thank you."

"Prompt service. Answered questions and provided information and explanations."

"Total bill was paid in full but we did not recieve servicing and new filters on our Healthy Climate hepa filer system, nor did we receive our new AC cover due to back orders. No contact made by A1/Chesney acknowledging the missing item / ourstanding service order to be completed. Currently have no idea on when the outstanding service & item will be delivered."

"Did everything they promised and when the promised. Very considerate service person."

"The service technician we had is friendly, informative and does excellent work. He has serviced our furnace many times and is always good."

"George provides excellent professional helpful service consistently he is very respectful"

"Efficient, answered my questions."

"Efficient, friendly helpful. Very satisfied."

"was able to get an appointment within 24 hours of calling, service guy came in the time frame as agreed upon. Parts was available and the service was completed quickly"

"The information provided was detailed, easy to understand and all my questions were answered."

"He did nothing other than trying sell us a whole complete new system"

"Your employee was prompt, efficient and helpful. He recommended that we enroll in the maintenance program."

"Great download from the technician when the job was finished."

"Technician was courteous and helpful."

"The technician was very thorough and courteous."

"Service technician was super efficient and friendly"

"Excellent service!!"

"Technician knew exactly what to do and he cleaned up after himself."

"Technician did an excellent job."

"This was the 5th time someone has been out in about a month or 6 weeks- and we still have at least 2 problems.We really liked working with Raoul - he seems very knowledgeable."

"The technician seems to know pretty well his job and answer all my questions properly and kindly. He did a good Job. However a requested a receipt a week a go when he came. I was supposed to receive an email with it and I am still waiting for it."

"I was pleased with the technician's honesty."

"Your representive did not know the size of furnace filter and recommended the wrong filter size. I would expect more from you george fulford"

"Furnace part (switch) took twenty days for delivery. Thanks to George we had a procedure for restarting the furnace over a very cold three weeks."

"Technician was pleasant and work was completed with out issue."

"Third time plumber has been out to fix related problem and it always comes back to me to source different parts, figure out a solution. Last time I asked for a shorter pipe nipple (which would have been a custom length) but that wasn't possible (don't plumbers make custom nipples?) that instead led to adding an escutcheon, but the drop ell that came from the manufacturer is leaking. Options now are either a) I source a new part (don't plumbers have parts to fix a shower?) or we cut a hole in the wall and replace the hole shower connection. assembly."

"It was an emergency and the tech was here in good time and had taken care of the problem very quickly."

"Alfred and Riley arrived at the time specified. They were very approachable and provided an overview of the install. I asked that they check to see that existing set up was right ie exhaust. It was great working with Anna to set up the purchase and install!"

"friendly, knowledgeable and efficient"

"The technician was very professional and answered any questions that I had."

"Installers were very knowledgeable, did a great job having the drainage all go out 1 pipe, loved our dogs, and were quite funny!"

"Fast, efficient service. Friendly, capable technician."

"Courteous technician, prompt and reliable service"

"His work manor and explanation was great"

"Great work, left everything clean"

"Prompt professional knew what they were doing did not waste time clean up afterwards"

"He was clean and tidy on site (although he didn't remove garbage - old filter, wrapping from new - like he said he would). Pleasant dude. He was almost a 1/2 hour late, tho....and considering we were the first appointment, that's not a good impression."

"Was good."

"He was very courteous and explained everything I needed to know and answered all my questions."

"Technician was ontime, thorough and knowledgeable."

"Technician left the furnace fan turned on, which we usually have set to only go on when the furnace is on. Technician did not volunteer information, e.g. communicate about the status of our furnace, what he did... I was preoccupied with work and I'm not a furnace pro, so I did not think of asking the right question while he was on site. Technician replaced the filter by taking a filter he found in our house, without confirming that that was OK. Technician did not arrive at the time indicated by the call. (Service agent called to move up the appointment on short notice, which was fine, but then the technician arrived later than indicated. This is challenging to schedule around work meetings.)"