bernice J. calgary, alberta June 04, 2023 "Very friendly tech, took time to explain & answer questions!"
christine F. calgary, alberta June 04, 2023 "Very pleasant , He has been to my house a few time and service has been good."
john L. calgary, alberta June 03, 2023 "All A-1 Chesney people who work on my electrical problems are friendly, willing to listen. They know what is to be done to fix the problem. Leave the house clean, work is neat."
sid/shelly H. okotoks, alberta June 02, 2023 "It took a long time and several service calls to resolve our issue but thanks to Collins dogged perseverance finally solved the problem. This was a very frustrating time with all the back and forth over this problem. THANK YOU COLLIN!"
judy M. calgary, alberta June 02, 2023 "they take the time to look into the problem in detail and make sure that I am complete satisfied with their work."
tina N. calgary, alberta May 31, 2023 "Good service and very prompt as AC Furnace blower not working were able to come same day"
bill F. calgary, alberta May 30, 2023 "The salesperson knew the subject well. He was able to provide answers to my questions. He was pleasant and polite."
terry M. cochrane, alberta May 30, 2023 "Cale was thorough and patient in his presentation of the AC's and heat pumps available for our consideration."
swetha S. calgary, alberta May 30, 2023 "George the air conditioner technician was very friendly and diagnosed the problem. Unfortunately, he was unable to fix our A/C because it has the older coolant that is no longer sold in North America"
sylvia G. calgary, alberta May 30, 2023 "This fellow look his time and picked up on the furnace filter for humidifier was the wrong size. Why wasn't that picked up with last year's inspection?"
chuck R. calgary, alberta May 29, 2023 "Morad knows the equipment and how we prefer to be served. When we call Kathryn, Michelle and Sandy are pleasant and helpful. Thank you."
kirk H. calgary, alberta May 29, 2023 "Best service rep we Ever EVER HAD. fAST, EFFICENT and very courteous."
mark H. calgary, alberta May 27, 2023 "Very professional and accommodating service rep. Survey question is confusing - "very likely?""
sharon U. calgary, alberta May 27, 2023 "Technician was on time (actually early but I was called to confirm that was ok) and performed the service as requested. He informed me about furnace filters and found a small leak in the piping leading to the water tank that I was unaware of."
lorna S. calgary, alberta May 27, 2023 "Richard answered all our questions and did a very good job to explain to us what we wanted to know."
lisa W. calgary, alberta May 27, 2023 "on time arrival, timely furnace replacement; good explanation of everything"
brent E. calgary, alberta May 27, 2023 "Ryley and Noah were professional and friendly. They were respectful of me and my house, worked efficiently and left the work area clean."
roman P. calgary, alberta May 27, 2023 "Representative arrived on time, was very courteous, performed all tasks professionally, and explained all services in simple, layman terms"
john P. calgary, alberta May 26, 2023 "Technician showed up when we weren't home. We were expecting him the following day (at a time yet to be determined). We were told he would call or text first to make sure I was home. The a/c was outside so thankfully he could fix it without needing to get into the house. Somehow there was a miscommunication with customer service rep I guess."
michael T. calgary, alberta May 25, 2023 "Technician was really good about being patient and answering all of our questions providing extra information that's very useful to have as a homeowner"
john B. calgary, alberta May 25, 2023 "Technician was very capable, patient and informed. We would have given it a 10 if had been a bit more clear about how we'd be paying $131 for just a site call versus $184 for a full service. Obviously we went for the latter once this was clear."
jerry M. cochrane, alberta May 24, 2023 "Cant say till the job is done. Ive only received the quote so far"
tahir B. calgary, alberta May 24, 2023 "Austin was very accommodative to our needs and was very knowledgeable about the products. The Techs Riely and Jamil were great, they did an excellent professional work in installing the unit."
timothy egmond E. calgary, alberta May 24, 2023 "Installed AC is should have been larger, installation was poor quality and made a terrible rattling noise, humidifier was removed and not rehung, when tech came to fix noise he did but was supposed to rehang the humidifier and did not."
kevin P. calgary, alberta May 23, 2023 "All around professional and concerned about the customer overall experience. Well done! I purchased 3 furnaces for our primary residence and 1 furnace for a secondary residence. Happy with everything!"
roger C. calgary, alberta May 22, 2023 "Technician and office provided us updates as to time of arrival. Very professional, wore booties as soon as he came into th e house to protect floors and although he went in and out always put hose on. Explained to us what was going on and what might be needed to be done to balance the A/C between upstairs and downstairs, great advice."
russ C. calgary, alberta May 22, 2023 "Installers were very nice, polite and open to answering any and all questions I hade."
aaron P. calgary, alberta May 20, 2023 "Craig spent the majority of the time talking about stupid conspiracy theories. I'm interested in an AC installation. I am not interested in under-educated rhetoric. Craig even compared public health ordinances to the genocide of the Jews during Nazi Germany. The man is a fool without a modicum of class. You were also beat on pricing, if that interests you."
jimmy M. calgary, alberta May 20, 2023 "Provided additional information. Answered questions. Friendly. Professional"
russell H. calgary, alberta May 20, 2023 "Called the same day and you guys had some one out right away. Amazon! However that was may 16 and now its may 20 and I still dont have a quote to fix my issue. Ive called twice regarding a quote and my concern to have my A/C repaired. Its now the long weekend and Im still stuck with no A/C. What was the point of coming out right away when you guys drag your feet to fix the issue or let alone just give me a quote to fix the issue!"
gerald L. calgary, alberta May 19, 2023 "The technician Russell was very professional and reviewed everything he did for the tune up. He also shared good tips to help save money."
gerald L. calgary, alberta May 19, 2023 "The technician Russell was very professional and reviewed everything he did for the tune up. He also shared good tips to help save money."
gerry B. calgary, alberta May 18, 2023 "Tech arrived within an hour of my call and completed the servioce to my satisfaction"
debbie H. okotoks, alberta May 17, 2023 "They were pretty great however programming the new thermostat for the original installers was not completed completely done. Second serviceman was able to automatically set it up without issue."
joseph M. calgary, alberta May 17, 2023 "The technician tried very hard to see if the furnace had an option to recirculate due to our concerns re the smoke in the air. He even got his supervisor on the phone and had me speak with him. He also left a better filter re the smoke, which was much appreciated."
shara H. calgary, alberta May 16, 2023 "We found the technician that came out extremely personable, educated and friendly. However, the pricing was 4-5k more than your competitors. 8-11k for an AC unit is absolutely without a doubt ridiculous. The technician did provide multiple quotes for different units but A1 Chesney is an absolute scam and ripping people off."
jean M. calgary, alberta May 14, 2023 "Quick reponse time; like your system of placing last minute calls in a random list! Awesome. George was great; isolated the problem right away."
rita A. calgary, alberta May 13, 2023 "Waiting for parts no one able to give me answers to when they will show when parts are in warehouse. Very disappointed wil not recommend. Also will let Costco know about disappointment we were with service. 4 days and still no response back from company So disappointed with A-1."
richard R. calgary, alberta May 12, 2023 "The technician arrived promptly, was friendly, communicated well and fixed our concern quickly."
thelma F. calgary, alberta May 11, 2023 "THE PERSON THAT CAME WAS VERY EFFICIENT, PROMPT AND EXPLAINED EVERYTHING PROPERLY"
abubakar A. calgary, alberta May 10, 2023 "The staff need more training to talk and to make deal with customer"
brian L. calgary, alberta May 09, 2023 "Phil was excellent at explaining the different options I had in hot water tanks and tankless systems. He didnt pressure me into choosing the system I did choose."
doug D. calgary, alberta May 08, 2023 "Sales reps and installers did a great job explaining options and plans, but we're disappointed that the heat pump and hot water tank are on back order. Would have liked to have all of the work done at the same time by the same team if possible."
lance M. calgary, alberta May 08, 2023 "I had to call and inquire about a part that had been ordered a week prior. The Tech was excellent"
clint M. calgary, alberta May 08, 2023 "Friendly, courteous and prompt. Provided information requested."
wendy K. calgary, alberta May 07, 2023 "The technician was pleasant,professional, explained what he was going to do, worked quickly, and took care of a previous billing issue efficiently."
bob P. calgary, alberta May 07, 2023 "Service worked as explained and technition arrived on time even after the service was booked 1 year inadvance."
peter H. high river, alberta May 07, 2023 "The installation went fine but we are still waiting for the electrical permit to be okayed by Tow"
sandra P. calgary, alberta May 05, 2023 "An appointment was arranged for the very next day and the technician arrived right on time. He fixed my problem immediately and was a pleasant person to be with."
tanya G. calgary, alberta May 05, 2023 "I was impressed that one of your staff members were able to do a site visit the day after I submitted a request. The woman I spoke with on the phone to book the appointment was professional and lovely to speak with. The consultant who arrived at our condo was also very pleasant. If my rating were solely based on pleasantries, I would have given a score of 10. The consultant provided me with an initial quote and said he needed to talk with the "higher ups" to see if a better price could be offered with a different brand of ductless air conditioning systems. That was on April 20, 2023. It's been over two weeks and I still haven't heard anything further from your company. I assume your team must be extremely busy. Please don't worry about following up now as I hired a different company today. Our renovation timeline did not allow for me to wait any longer."
dave S. calgary, alberta May 05, 2023 "I had a lot of questions and the technician patiently gave good answers"
scott/tina G. cochrane, alberta May 05, 2023 "Technician was good and explained what he was doing, seems to have fixed the problem"
dave I. calgary, alberta May 04, 2023 "prompt friendly service. Identified a need for a replacement bulb and requested followup and delivery automatically."
clarke C. okotoks, alberta May 03, 2023 "All events occurred on time. The sales person was knowledgeable thorough and business like. Installation staff appear to be competent (I lack the knowledge to be able to accurately assess them)."
phylis B. calgary, alberta May 03, 2023 "Would have got a higher mark but we got a call saying that the tech was on his way and he showed up an hour and 10 minutes later"
joan C. calgary, alberta April 30, 2023 "Quick, efficient and a great conversationalist! An interesting person."
suzanne M. calgary, alberta April 30, 2023 "The technician was knowledgeable, personable and respectful."
jim W. calgary, alberta April 29, 2023 "Very much appreciate the free tune-up for our furnace and AC. Service person was professional. A1 installed our furnace and AC a few years ago and we will continue to use them for servicing."
heather G. calgary, alberta April 29, 2023 "Technician showed up half an hour late (after the 2 hour window)."
carole M. calgary, alberta April 28, 2023 "The technician came on time, was pleasant, professional, and respectful. He even put covers on over his shoes. He answered all my questions. The company completely honored their promotion of a no charge service call."
lourdes souza S. calgary, alberta April 26, 2023 "My children are very happy with the service provided by the staff of A1 Chesney, Abdo and assistant and also with the staff of Disarpen, Kevin and Jason. Very pleasant, hard working and work very satisfactory."
denis B. cochrane, alberta April 26, 2023 "The A1 team was fantastic from the project estimation, quote to execution. A job well done!"
stacey R. calgary, alberta April 26, 2023 "My technican was on time, very respectful, no pressure selling, let me know any suggestions and was very quick and sufficant."
mr kennedy K. calgary, alberta April 26, 2023 "Your Tech identifies the problem right away and the solution was a new filter that he provided. Furnace works at is supposed to. Makes me very happy with your service. Your cost wa3 $135 vs $1800 for a new circuit board from JPS."
hujun L. calgary, alberta April 25, 2023 "A1 Chesney replaced two furnaces about 3 years ago. It was recently found that one of them did not work - it started but no flame. I could occasionally smell some gas odor since the installation, and then bought a gas detector but the gas detector showed '0' so I did not give sufficient attention. Thanks to the technician who fixed the leaks (hope the leak was found correctly and no more leaks in the future) and adjusted a sensor to make the flame came back again. I was not sure how the pilot could not be lite - suspected related to the leak? However, the technician tried to charge me for fixing the leak and other jobs, though he charged me the basic service only after I haggled. The leak put my family at risk for three years; one of the furnace worked properly but the other had leak and was out of work since a sensor not properly set, so why did you still charge for that service?"
wendy C. calgary, alberta April 25, 2023 "Technician was able to come early, completed the work in a timely manner and left all work areas clean."
john T. calgary, alberta April 24, 2023 "Service man was very helpful, walked me through thermostat settings. He arrived on time (maybe even a little early) Had shoe coverings. Looked over the furnace and all was OK. He told me about the service contract and its benefits and I signed up for 3 years."
goran P. calgary, alberta April 23, 2023 "Gines was very polite and performed his job very well and thoroughly. Answered my questions and gave me helpful tips for the maintenance of my heating system. Thanks for having and sending out knowledgable member of the team."
doug L. calgary, alberta April 23, 2023 "Very detailed assessment of the furnace. Good demo of deficiencies. Communication a bit labored."
marlene P. calgary, alberta April 23, 2023 "On Friday April 21/23 my furnace had quit working. Called A1 at 8am and requested service call and explained to Amanda thatI had a funeral to attend and had to leave at noon, not returning til after 5pm. She was able to get a Technician here by 10am and he fixed the problem within half and hour."
james T. calgary, alberta April 22, 2023 "The plumber did not discuss how the problem could be solved, what alternative solutions were, or how much it would cost."
mr kennedy K. calgary, alberta April 22, 2023 "Provided a solution that was cheap and effective. Others were talking $1500 to replace a circuit board and all that was need was a correct filter, which was provided."
andres P. calgary, alberta April 21, 2023 "The technician completed the work in a timely manner, he was professional, efficient and knowledgeable."
nic M. calgary, alberta April 21, 2023 "Service was on time and work was done well. (This work was done as a promotion.)"
marilee N. calgary, alberta April 21, 2023 "Prompt and friendly service and the technician fixed the problem!"
mark S. cochrane, alberta April 21, 2023 "Ved and his partner did an amazing job and I'm very happy with install"
brian M. calgary, alberta April 21, 2023 "Evaristo, the technician who performed our furnace inspection on April 20, 2023, was very thorough and courteous. In addition to his principal task, he explained additional services that are available to A1 Chesney's customers."
gerry S. calgary, alberta April 20, 2023 "Technician was very helpful and explained what he was doing and showed me what to look for on the humidifier pad, and when it might be time to replace it."
james H. calgary, alberta April 20, 2023 "Gines is awesome. He is very patient, knowledgeable and approachable."
vanessa L. calgary, alberta April 20, 2023 "Quick, straight to the point in giving info, and result on the quote was right away"
jim H. calgary, alberta April 20, 2023 "Excellent service. Technician was a credit to A1Chesney. He was very professional and pleasant. I would recommend him for any service call Jim Hopkins"
steve T. heritage pointe, alberta April 19, 2023 "The Techs asked me questions on how I look after the furnace and A/C equipment, they gave me tips on other stuff to do to keep it running ."
nancy H. calgary, alberta April 19, 2023 "installers moved a clothes rack and cut on a deep pile carpet leaving shiny silver splinters inbedded and also on an adjacent mat. They put down runners over the stairs and lead up to main furnace area but then make a stupid and unsafe use of a deep pile carpet uncovered - insane !!! FFS I have pictures - and the furnace is still stinky - I feel totally ripped off and sales guy made me think i need to rent -"
sandra C. calgary, alberta April 19, 2023 "Technition was on time, seemd very effiient, explained several things to us, and fixed a niggling little problem we had had previous service for but was not fixed."
mark D. calgary, alberta April 19, 2023 "The technician was very helpful. He explained the issue and options and offered some additional tips going forward."
tony P. calgary, alberta April 19, 2023 "The cost was excessive for the work performed. The technician didnt have basic spare parts ie drain hose / fittings in truck. Had to call the following day for another service call as first appointment never rectified the issue discussed on the phone. Leaking water trap !"
arlene L. calgary, alberta April 19, 2023 "technician was very efficient, polite, friendly and knowledgeable"
lee J. calgary, alberta April 19, 2023 "Tech is knowledgable and friendly but my friend who did the same service from A1. Their technician uses a device to test air flow in the master bedroom and adjust the furnace fan accordingly. My technician did not do that."
mark S. cochrane, alberta April 18, 2023 "Ved was wonderful! He was very accommodating and knowledgable. He showed he cared and even cleaned up before leaving. We had a few good laughs as well :)"
virginia B. calgary, alberta April 17, 2023 "The office was able to send a tech very quickly after contacting re: the furnace not running."
mark H. okotoks, alberta April 17, 2023 "Russell did a good job of inspecting and adjusting the garage heaters."
diann D. calgary, alberta April 16, 2023 "Rather an awkward choice above. Have you thought of maybe POOR and Excellent?? The technician was very good. He seemed to know what he was doing and explained his findings and his work thoroughly. He also had a pleasant, friendly manner."
carl M. calgary, alberta April 16, 2023 "The tech didnt seem very keen on doing the job properly. If I hadnt have been with him, I dont think he would have done anything. He seemed upset that I was with him - I had to be for security reasons and I also wanted to see what the job entailed. He also needed to use the bathroom - he didnt close the bathroom door and my wife and caregiver heard everything loud and clear. He didnt do anything with the condenser units - just showed me where they were and looked at the filter on one of them. If youd like all the details just call me. I understand this was a free visit, but would have happily paid if I knew this was going to happen."
helen B. calgary, alberta April 15, 2023 "Arrived in the window, liked the heads up phone call that he was on his way. Efficient"
catherine Y. calgary, alberta April 14, 2023 "Arrived on time, knowing that they know what they were doing and A/C installation was efficient and effective. Easy to deal with everyone. Thanks"
darlene B. calgary, alberta April 14, 2023 "The representative was very professional. In the end I chose to go with the furnace company that had installed the furnace that turned out to be a dud simply because they offered to replace it at cost otherwise I would have gone with Chesney."
len E. calgary, alberta April 04, 2023 "service person was knowledgeable and explained in detail what he was doing"
nancy R. calgary, alberta April 03, 2023 "Arrived on time, fixed the issue, provided additional info regarding filters to use etc."
tubosun A. calgary, alberta April 03, 2023 "I could have given a 10 but for the completion of my AC installation job just completed. The team were good and respectful and discussed with me as they progressed. The only issue was during completion, they were too much in a hurry and did not ensure I was fully comfortable with the installation before they left. Since it was cold outside, we couldn't test the AC but I was told it will work once it's warms up and I can call the office if any issues - I guess there should be a more structured process in place for winter installation for after testing. Lastly, the last team - electrical team left without letting me know, they did not show me the how or if i need to work the outside breaker or walk me through; I thought they were still working but realized, they had finished and gone. Overall, they were a good team, just seems they were in a hurry to move to the next installation which could have explained the rush. Thanks overall."
bruce T. calgary, alberta April 02, 2023 "Senior tech installed equipment and provided good information about A1 options"
glen S. calgary, alberta April 01, 2023 "The technician did everything right, he texted prior to arriving, was on time, was professional and friendly, clearly explained answers to my questions, then made recommendations based on my needs instead of pushing something I didn't need. He seemed very knowledgeable and trustworthy."
kevin B. calgary, alberta April 01, 2023 "Good service.. problem diagnosed, job not done yet, Still waiting for part to get installed."
karen M. calgary, alberta March 30, 2023 "On time, fast and efficient, booked for next annual. Pleasant demeanor."
theresa S. calgary, alberta March 29, 2023 "Very helpful in explaining the problem we had. Plus he had all the solutions."
diane W. calgary, alberta March 29, 2023 "I thought it was pretty expensive. It didnt take him that long to fix the problem. But maybe its the going rate, I dont have anything to compare it to."
dan M. calgary, alberta March 29, 2023 "Good service and the tech was very knowledgeable and helpful."
saima A. calgary, alberta March 26, 2023 "Your technicians were very respectful, punctual, have the right knowledge and answered all my questions in a very polite manner"
terry J. calgary, alberta March 25, 2023 "Rob & Ved were efficient, professional, and very skilled technicians. They kept us informed throughout the day of installation. They were very careful and considerate of our home, carpets were covered and when completed everything was cleaned to our satisfaction and more. They went over all of the installations and explained throughly and asked if we had additional questions. A1 Chesney are lucky to have this installation team representing the company. Should we require A1 again we would strongly request Rob & Ved"
encito A. calgary, alberta March 23, 2023 "It is good that somebody who maintain and look our furnace ."
arnold W. calgary, alberta March 23, 2023 "On time. Courteous. Explained the nature of the service. Willingly answered questions."
colleen R. calgary, alberta March 22, 2023 "Always a pleasure to work with the staff - they are on time, tidy, and explain everything and answer all questions clearly and patiently."
emma D. calgary, alberta March 21, 2023 "The sales rep was disengaged in the presentation and just going through the motions. Had no idea what furnace, filter or thermostat was being talked about. Everything was just hand written."
terry J. calgary, alberta March 20, 2023 "Chesney has always been my choice as far back to the hardware store and I have always been satisfied so far with the work done. Our customer representative was sometimes difficult to get hold of after we decided to make a purchase. It continued until 3 days before the installers would arrive.Despite the minor inconvenience,we eventually had all our questions and concerns answered to our satisfaction ."
ernie P. calgary, alberta March 19, 2023 "The techs are very informed and share their opinions, which I truly appreciate."
betty T. calgary, alberta March 19, 2023 "We have always found the service very satisfactory, the technicians have always been courteous, on time and answered all of our questions."
leslie C. calgary, alberta March 17, 2023 "Very friendly and knowledgeable. Did a great job. Cleaned up nicely after they were done. Answered my questions and made sure I was familiar with the new equipment they installed."
craig P. calgary, alberta March 16, 2023 "My furnace failed on a cold winter evening and you have someone come out in a couple of hours"
steven M. calgary, alberta March 16, 2023 "Service was quick and professional, with little or no "up-selling"."
ida T. calgary, alberta March 16, 2023 "Phone call was very pleasant and informative that techs was very busy, With in 4 hours a tech was there to repair,"
grace B. calgary, alberta March 16, 2023 "Good service on time courteous service and head office staff"
jo dunsmore D. calgary, alberta March 15, 2023 "We have always had very good and quick service from A1"
hanif M. calgary, alberta March 15, 2023 "Accommodated same day and resolved issue to our satisfaction . Thank you Jamil ."
lisa J. strathmore, alberta March 14, 2023 "Very professional quote but I wanted better products than what was offered to me"
gary P. calgary, alberta March 14, 2023 "Great worked hard , communicated improvement and st up thermostat."
steven M. calgary, alberta March 13, 2023 "Service was fast and professional, with almost no "up-selling"."
martin S. calgary, alberta March 10, 2023 "When you installed my furnaces in 2014 there was a problem with a leak in the exhaust piping, and it took me many months of complaining before you agreed to fix it!"
brian C. calgary, alberta March 09, 2023 "Everyone was very responsive to my questions & requests...and very friendly."
emilino E. calgary, alberta March 08, 2023 "Goodbon providing information. Tech are confident and skilled."
lindsay D. calgary, alberta March 06, 2023 "I found the install techs very knowledgeable and they did a great job. They left the work area spotless when done."
janice A. calgary, alberta March 06, 2023 "Jamil has great customer service skills. I felt like I was getting great care."
michel H. calgary, alberta March 06, 2023 "Unfortunately, the new furnace did not meet my expectation so far, the house overall is colder than the time with the old furnace, The air flow is not even from the different registers, It is so noisy currently, the same way with the old furnace, although I have been told it will be significantly quieter. I think it was a mistake to turn 2 furncaces into one, Some of the kids room is cold, unlike before, I wish I was advised otherwise, as apparantly, the new Lennox is so weak and unable to warm the house,"
ann M. calgary, alberta March 06, 2023 "wait times for service are too long. you need to book your appointment almost 6 months in advance."
shauna C. calgary, alberta March 06, 2023 "I have used Chesney in the past and been very happy with their service. However, my recent need was a warranty part replacement on our furnace. The technician told me he felt the replacement did not need to be done, that he felt it was going to be a difficult replacement and that he had never done anything like this before. This did not make me feel confident in the technician or that the work would be done right."
bill/judy H. calgary, alberta March 05, 2023 "Service call was scheduled to meet my needs. The Service Tech arrived within the expected timeframe. The Service was friendly, virtuous and professional. I was very pleased with the service provided."