A1 Chesney Service Experts Heating & Air Conditioning Reviews

"I had to be persistent over a period of almost four months to get furnace fixed"

"Technician was on time, competent, polite and helpful."

"The service expert went right to the problem and was able to tighten the valve adjustment on the top of the valve.A soap and water solution showed a complete seal."

"quick, friendly, detailed experienced technician."

"I found Phil and his work partner very friendly. I really appreciated how Phil explained exactly what work was done and most importantly, how to work our new water tank. Excellent customer service!"

"Nice to see a tradesman that is able to use copper and make solder joints. Clean and solid tech from the old school that works steady and not rushes like some of the other trades I have in the past so they are able to move on to the next job. Will keep using Chesney as long as they meet or exceed my needs."

"FURNACE PROBLEM WAS DIAGNOSED QUICKLY"

"Jade was a breath of fresh air. He was very friendly, knew how to explain things to us. He can come back any time."

"Mike is obviously knowledgeable/experienced and explained the steps to me. I was particularly impressed he treated his assistant with respect and care as well."

"need to move small pump when we are back home in february"

"I was surprised to know that my vent was at the top peak of my roof. What a ridiculous location it was put on. There is no way I could climb on the roof and use a hair blower to melt the ice. We had cold water for 2 days. I am disappointed that the vent for my tankless hot water system is not where I can reach it."

"Very good service"

"Tech knew the problem and attended to it. Gave me peace of mind. Put on a condom for his shoes to prevent dirt inside my house."

"The problem did not get fixed but the service person explained the reason."

"Technician explained things well and in terms that were easily understood."

"Great service, knowledgeable people"

"Here quickly, fixed problem, explained what was wrong. Friendly."

"Knowledgeable plumber who gave good advice and provided good service"

"Office called as soon as they knew Danny would be delayed. He came as promised and has ordered the part needed. Service work not done yet"

"Technician is awesome problem not fixed. HRV freezes up"

"Technician was on time and explained what needed to be done"

"Andre was very approachable. He came with a vacuum and used it. He provided very good advice on furnace and humidifier maintenance."

"Guy was nice, informative, very up front about this being his first call out. He asked for a lot of help on the phone to give us the proper amount of service."

"Evaristo was great. Professional and knew exactly what to do. Had part as well as filters for furnace."

"Service Technician Rob was very good- gave clear information on problem with furnace, options to fix or replace, worked for hours on it until it was fixed."

"Knowledgeable, professional , and pleasant technician. Jean was very helpful. Natasha was nice too!"

"The service I requested was completed & my questions answered."

"Both service sp ecialists were very approachable for me to ask questions and were very knowledgeable in the answers that were provided. They were polite and professional."

"The service technician was friendly, courteous and knew what he was doing."

"Very informative, very helpful"

"Technition checked furnace tofind why heat was inconsistent. Replaced thermostat as digital one was fluctuating while in Operation."

"He solved the problem quickly"

"Howard is very knowledgeable and efficient to solve our problem."

"The people were very friendly."

"Technician was knowledgeable and great to work with"

"Very polite,quoted control board for $891. Or gas valve for $630 another company came and cleaned a connector wire & furnace is working great. Your salesman quoted $7166 for furnace & h2o heater. Anothers company quoted $5110.for both PRICE"

"Phil came right on time, explained what he was going to do, did it quickly and efficiently, and the tap now works perfectly"

"Technicians knowledgeable"

"Technician went above and beyond to help with checking hot water tank and humidifier as well as fixing the outside vent stack for furnace"

"Always helpful"

"The service person was knowledgable, friendly and supportive."

"Great service. On time and well prepared."

"George is knowledgeable and friendly."

"He was friendly and genuine."

"He was very thorough and found out the problem as well as advised us our filter needed changing"

"Very friendly staff. Very Professional."

"Between Justin & Anthony, my need for a new whole-home humidifier was taken care of with a degree of consideration that was most gratifying. The most suitable product was suggested, delivered and installed, with the service levels that I have begun to take for granted... Kudos all round...!"

"Showed up quickly, but I had already resolved the issue."

"Very efficient."

"George was friendly, honest, and very knowledgeable through and through. He made quick work of our malfunctioning furnace and we had heat again within the hour."

"Very knowledgeable service man. Serviced the furnace and got it to work on high heat as well as low heat. Furnace has never been better."

"Polite, efficient, and appeared to be very knowledgeable."

"I felt that the technician was upfront and honest. He took his time to explain things to me"

"Fast, friendly, had him last year , happy to see him return."

"Very knowledgeable and efficient service"

"Issue was not resolved"

"Efficient & professional"

"On time. Courteous . Informative"

"Very polite, thorough and explained what they were doing."

"Polite & completed in a timely manner."

"Great service, very knowledgeable guy and friendly."

"Because of the attention to detail that Ruel provided -did an excellent job."

"Phil and Rahim were professional and did a fantastic job installing our new hot water tank. Phil explained everything and I appreciated his honest and frank recommendations. They were efficient and thorough. Were very pleased!"

"Simply put, the technicians that have been here each year to service my furnace, which I also purchased from Chesneys do their job very efficiently and bust definitely know their stuff. Been with Chesneys for over 10 years."

"I had to request a callback because the work was not completed initially"

"No delays, I believe that they are subject matter experts comparing to other vendors I have used for previous furnaces."

"Colin demonstrates exceptional dedication and care for customer satisfaction. His knowledge and understanding of the technical needs for heating and cooling systems is exceptional. He wants to solve the situation."

"on time, quick, courteous, knowledgeable, also checked the CO2 alarm which had expired, checked the pilot on my gas fireplace andsuggested I contact sister company Classic Fireplace to have fireplace checked"

"Technician arrived in a timely manner, was professional and polite and took the time to answer my questions."

"very professional and knowledgeable"

"professional, informative , efficient."

"The technician walked me through changing the humidifier so I will be able to do it myself. Also he was prompt, friendly and effective."

"knowledgeable and friendly"

"small window for when the technicain would arrive was apprieciated rather than having to wai around all day"

"Appreciated how positive and thorough Rob was during his visit We were so relieved to see him and get help as the house temp was down to 50"

"Cared about his job"

"Very good service"

"Very thorough and knowledgeable"

"Rob was super at quickly diagnosing the problem and getting me a price on the fan motor for my furnace. And, left to get the part came back and got to work right away. Super technician!"

"Technician was on time, very thorough and quite pleasant."

"Rob was courteous, efficient and thorough"

"He was very helpful, and showed me things I did not know with my furnace"

"On time and very complete."

"Arrived on time and did the work promptly and cleaned up."

"the first thing was a recorded ad, I think that is a poor first impression"

"Tech was very informative. Lots of good advice. Very thorough."

"The technician was courteous, professional and insightful. He was able to identify the problem quickly and accurately, and remedy the situation."

"Pleasant, professional service. Also, we had a call letting us know that the person was on their way out - which is helpful when there is a broad window of time that they may arrive. The person calling was also pleasant"

"I believe I was sold a bill of goods as the furnace only heats the main floor. The basement and upstairs are at least 5 degrees cooler as the fan does not have enough power to push the heat thru to these floors"

"Not fixed the first time. I believe I was overcharged by $64.00"

"fast,curtious"

"He told me what he was doing, explained everything well."

"Because my condenser is no longer leaking."

"After new hot water tank installation, hot water lasted only 1 day. Then took 4 phone calls over a three day period to learn that temperature setting must be above low setting to work appropriately"

"Everything was completed as agreed and everyone I had any interaction with were very professional."

"George is very professional, courteous and explains everything that has been done."

"Told me 70 Ppm reading yet didnt show me. Some sort of blurry picture supposedly of my exchanger and sent a Sales person with Technician, neither one introduced themselves or told me why 2 men were entering my home! I think they lied. Atco will be coming to our home to take readings - if they dont get the same reading I will be calling!! I waited a month for an appointment but you can replace my furnace within 2 days??"

"For as long as we deal with Chesney's we would like Rob to do our servicing As far as that goes we can't see changing companies."

"The furnaces work well."

"You installed our 2 hi-efficiency furnaces and hot water tank (which we sadly had to buy as our year old hot water tank was too large to be vented through the roof) in 2012. Our hot water tank died yesterday (Nov. 29/19). We called you to get a new tank installed. We were told that it would be difficult to get someone out on Friday but you did send someone out which we were most appreciative of. However, as nice as Danny was, we were disappointed he did not arrive with a replacement tank. You had all that information on file as to what would be needed for replacement. On top of not coming with a new tank, we were told that the supplier was closed for inventory so we would be without hot water until Monday when a new tank could be installed. This was not satisfactory. We found another plumber that we have used before who supplied us with what we needed. We tried you first because we purchased our furnaces and hot water tank through you so you had all the information. We were charged $124.95 for the Service Call to tell us what we already knew and you weren't able to provide us with a new hot water tank on Friday as requested."

"good work"

"He was in punctual and did a good job"

"I wish I had more time to digest the information."

"Rob is personable, knowledgeable, and thorough."

"Andre was very friendly, helpful and explained what he was doing, what was wrong and the options available."

"The call was for an emergency no heat situation. The technician arrive when he said he would. Took great care in assessing the current state of the problem. Even gave me the option to contact other companies when it was obvious what the problem was and he did not have parts on his truck."

"On time and professional."

"Polite and clean and did a good job"

"Excellent job"

"I received first class service. Not only did the technician address the concern I had called about, but he identified two other concerns and then proceeded to fix them that same day. The second concern involved going to get a new part, which required him to travel back to Calgary and then come back to my residence in Cochrane. two hours later. The most important part in the customer service experience was that the technician communicated to me clearly what each concern was and how it could and was addressed. Great service. What was even more impressive was that all of these concerns were addressed while my new furnace was under warranty - and nothing was allowed to slide until I was no longer covered."

"your serviceman appeared to be knowledgeable and courteous.. The A1 employee that came with the serviceman however did not impress me one bit . He whispered something to his serviceman when I was standing within 5 feet of them . I thought that was extremely rude and inconsiderate !! I came very close to not renewing my contract for another year !"

"Very professional and on time."

"Said that he would contact me the following week and didn't. I left a message two weeks later and then phone again."

"You have been servicing my Furnace and water softener for years and I am very satisfied.And I had a humidifier installed this time."

"The service was excellent and so was your service personal ."

"Prompt and polite Technician."

"Andre was polite, friendly, informative and helpful."

"Technician was on time, polite, explained procedure to me, changed my filter, made helpful suggestions. Pleasant gentleman. You can tell he likes his job."

"Rob was prompt, courteous and thorough."

"Fixed problem, explained why it occured"

"Rob and Craig are professionals. They showed up on time and displayed professional demeanour from the time they arrived until they left. They offered useful advice."

"On time, great service."

"The technician was friendly and discussed the maintenance with me."

"Service staff arrived without proper information. Didn't have part required. Hadn't been told the part required."

"Had to cancel appointment because scheduled time was being missed by at least 2 hours"

"Rob was the technician (missed this on the previous screen). He was excellent!"

"The service did a good job but he was behind schedule and to change my time slot."

"The technician called when he was on his way, put booties over his shoes, kept me informed during the service and was very knowledgeable."

"Farwad is very knowledgeable and very thorough. We are very happy with his service."

"The technician was very professional and thorough, however, a solenoid valve for the humidifier installed earlier this year has stopped working and I haven't received a phone call about having this fixed. The faulty valve is under warranty and I will be phoning next week if I don't receive a call from Service Experts."

"Technician was very thorough and explained everything to me in a very clear mannner."

"Service was on time. The technician identified and corrected a fault in the furnace which was not apparent in warmer weather but would have been a problem later in the winter."

"He was on time, he explained what he was doing, and made suggestions regarding our heating system."

"I never give a perfect 10 otherwise if I had to go any higher there wouldn't be any room to go. I presume my Tech ( Jamil )?? was the same individual who service us last year and was very informative."

"I am very satisfied with the service and Jamil, the technician. It was completed in a timely and courteous manner."

"George was very informative and very helpful with the questions I was asking."

"Fawad was very professional and friendly."

"On time - complete and comprehensive service - professional"

"I was satisfied because the way the technician presented himself, cared for the cleanliness of our home, and informed me the reason he was here for. The technician was knowledgeable, informed and professional in the way he performed."

"Service was provided within the timeframe given."

"Very clean job and willing to answer and questions."

"Arrived as scheduled and very pleasant."

"He is very experience with the product. Took him about 15 minutes to fix the problem while the previous technician took more than an hour but still can't fix the problem."

"Good at his job, efficient, very pleasant and helpful"

"Very thorough process. Very friendly sales rep."

"prompt professional technician"

"Furnace was repaired in a quick & timely."

"Austin arrived on time, was courteous and was happy to provide answers to all questions I had."

"Very professional"

"Andre was thorough and explained everything very clearly to me."

"I was nervous in the morning because they came a bit late, but they did a great job."

"A1Chesney has been servicing our furnace and water heater for 18 years."

"Reuel is thoroug, does a good job and easy to interact with"

"From Austin doing the initial sales pitch to the two installers, I was pleased with the way things went. My questions/concerns were answered."

"Prompt and professional service"

"Both were very professional and answered all my questions."

"On time, informative, efficient."

"Evaluation was extremely courteous and polite"

"On time, very courteous and did everything I would want them to do."

"Technician informed me of what he was doing and what he had noticed about the furnace."

"was without heat and received immediate service"

"He took time to check and adjust all problems"

"In the evening after the furnace cleaning/service on Oct.29 I noticed the temperature in the house going down and the furnace not running. Called the office next morning and right away a technician came and fixed the problem."

"Only complaint is that we requested on occasion that the contact number/person be changed and on one occasion that my property manager be contacted about the technician arrival time. In both cases they continued to contact the wrong person who no longer has anything to do with this property. Other than that everything exceeded my expectations and everyone we dealt with gave amazing service!"

"did job required"

"Arrived well within designated appointment time. Thoroughly and efficiently assessed situation and provided clear solutions."

"On time , knowledgeable, and conscientious about customer cost."

"Very professional, showed me the concerning issues and proper tips and maintenance"

"Overall good service but every year the poor tech us sent out without the furnace filters which means another appointment. Every year we ask A-1 to put this on list"

"The service man was very friendly, clean and communicative. He explained what he was doing before, then confirmed what he had done, what he had found and what it meant to us."

"Andre was very courteous, explained what he had done, made suggestions about CO2 and smoke dectectors"

"Technician was on time, professional and courteous."

"Polite, engaging knowledgeable"

"Jamil came to the house very quickly"

"Didnt get a phone call with arrival time. Work from home and couldnt have let in. Told service was free and got charged for filters. No communication."

"Sales Consultant was great - took his time to make sure quote was correct and explained it fully"

"I was satisfied"

"I think the service was very good, and reasonable on a value for money scale."

"Thoroughness, punctuality, friendliness of technician."

"Colin is very knowledgeable, helpful and professional."

"Arrived on time. Completed work efficiently Provided feedback"

"They were on time and took whatever was needed for reassuring that the furnaces were functioning properly."

"Tech was very friendly and took time to explain answers to questions that I asked."

"100"

"Tricky technical installation done professionally and well."

"Didn't find the salesman very professional."

"A1 Chesney called ahead of appointment to confirm time and date. We were contacted before the technician arrived and he arrived within the scheduled appointment time frame. Technician was professional and helpful."

"I was very pleased with the way my technician explained everything to me"

"Jamil has serviced our and my daughters furnace for the last 3 years. He is friendly and knowledgeable, and always on time."

"Andre called before he arrived, was friendly and professional, and took time to fix a small problem."

"The service provided was very good"

"He was on his computer tablet a lot. Did answer questions confidently"

"Knowledge helping on questions and followed up with additional service issues. Clean and tidy and cordial"

"Evaristo was very courteous and wore foot protection in the house. This is very important to us. He was very knowledgeable and answered all my questions. This was a very good experience."

"Provided the service I requested in a professional & friendly manner"

"Mr. McCullum has always been first rate. I was NOT satisfied with the fact that it took 10 DAYS (without hot water and furnace heat) from the time Mr. McCullum ordered the necessary part to when Worsley received it. Thank goodness that the weather was not -40 C."

"The service technician was very professional and technically competent."

"Great service. Our tech has been very responsive to our recent issue"

"In time, polite, efficient service"

"Jamil diagnosed the issue and was able to fix it quickly. Although the part was covered by warranty, I'm still somewhat confused why it cost as much as it did. Also, later in the evening, the furnace was not working again, LED flashing twice, which is a different issue than the initial one."

"The furnace was look after in a timely manner."

"Very thorough and helped me with organizing getting new filters. Changed my humidifier screens which had not been done in some time."

"He was on time ,pleasant and helped me with the thermostat settings."

"The tech was very friendly, had an great personality, did excellent work, answered all of my questions and gave me good advise! He is an excellent representative for your company!"

"Professional & efficient. Direct to the point."

"Great technology with high tech camera allowing us to decide on how fast we should decide on furnace replacement. The appointment was meant for heat exchanger quotes and furnaces quotes however when talking with the technicians they said they don't make the heat exchangers any more which a few other companies were able to tell me that ahead of time via phone with the model # I provided. Luckily a second technician came with to help out the first guy just by chance and was able to do the quote on the spot. Seemed a bit disorganized whoever booked the appointment."

"He showed me pictures of dirty filters so I could tell when mine needed changing. Explained what he was doing."

"Very good service and friendly people and they answered all our questions, Made my wife very happy."

"Reuel 321-00134 is our preferred service technician. Reuel is very prompt, efficient and most supportive on servicing our Lennox furnace. He always ask for him when it comes to our annual maintenance."

"Andre was excellent and explained what was done along with some things to consider getting done. ie having the ducts cleaned"

"Andre answered all our questions to our satisfaction and quietly went about servicing our two furnaces."

"We had a very busy schedule during the month of installation and the salesman worked with us and found the only possible day that fit our schedule. The installers were very conscientious and did the little things to make sure everything looked good."

"I phoned at 4:30 pm on Friday, again at about 10:00 Friday, and 3 times on Saturday. I was told in the phone they were very busy. The technician, who was very nice and good, told me he didnt get notified of my call until my second or third call on Saturday. I have had a service contract for 15 years. Not happy."

"A small water leak was detected after the installation requiring a return visit"

"The technician was efficient and courteous."

"Fast, efficient and on time"

"Punctual, polite, professional, and thorough."

"Andre was very good! explained everything. They were checking into warranty on furnace but haven't heard back"

"knowledgeable and reliable service"

"satisfied"

"I was able to have the service technician come out on the same day i called. He knew me from previous appointments and was efficient and very courteous."

"Was not happy having to wait an extra 30 minutes for the technician to show up. I booked a month ago for a specific time zone. We were rushed and had to wait longer for service to be completed."

"Technician was polite and engaging and seemed competent."

"Andre was very thorough in explaining what needs to be done."

"The furnace is working more effectively"

"He was efficient and thorough"

"Service man was very well trained and knowledgeable"

"I had a phone call from your office shortly before Morad arrived, which was within the time frame provided beforehand. He appeared to have done the work thoroughly and arranged the next appointment for me before he left."

"Completed work quickly and related info in regards to my furnace"

"On time efficient"

"A 10 rating is self explanatory"

"Clear communications stating the various options that I had regarding the replacement of the furnace and the water heater."

"The part I required was not available and had to be ordered causing a delay in repair"

"Technician arrived on time. Quickly repaired humidifier leak. Replaced humidifier control. Friendly and knowledgeable."

"Had some difficulty pin pointing a problem. When diagnosed left me to deal with ordering part and booking appointment."

"Gas P was found high so turned down to spec acc. to Tech DIP switches changed to match single contact thermostat better Now have less heat but more air flow Also have plenum banging noise back again on hi speed fan start and cool down. Which was a problem after install I am concerned that hi gas P may have damaged heat exchangers Also would like to get rid of sheet metal banging noise twice in every cycle. I preferred the way the way the furnace was running before check up except for high gas P found by tech. Please have Tech call me ..THanks."

"Danny is exceptionally knowledgeable courteous and on time"

"Technician was on time, very knowledgeable and courteous."

"very courtiouse and ifomative"

"Was very efficient, answered my questions, left area tidy"

"Answered all question as I was not at home for the entire purchase . Austin made my wife feel comfortable enough to ask questions."

"Mr. Greene provided knowledgeable advice and agreed that thei furnace problem was the control device"

"Tech was very knowledgeable, and professional"

"I found it quite expensive to have the technician come out to the home for 35 minutes to install the warranted item to my furnace...."

"The technician did what I asked and was efficient and personable"

"Tech was very professional with the install of a new thermostat and explained how to program the different settings."

"He was knowledgeable and made suggestions for our benefit."

"Courteous knowledgeable"

"Did not receive a call prior to technician arriving."

"The only concern I would have is it would be nice to have a different rate for quick 10 min jobs, which this was. The technician was great."

"Jamal was good in expanding a problem he noticed, but past technician reports did not provide him with the necessary details. A part is needed, will be ordered and another appointment booked to install that part."

"He did everything he was suppose to do. He was great."

"Very helpful and understanding of our needs"

"This was the third year I booked a furnace tune up with the company, and for some reason they were not able to find any details on file and considering I'm living abroad they were not willing to book the service via email. After several calls and very rude emails I got a fee quote. Condering that my house is rented and I'm living abroad I asked the company to contact my tenant to finalize the appointment. Noone contacted her, after two weeks she tried to contact the company and they told her that I have to call again, they will not talk to her. Then I had to arrange it again, call the service line. I also wrote an email to Asley Sallis and the response was again very rude, not what I would expect from a customer service. Finally the technian came, but despite I discussed it with customer service (also have an email for it) he did not want to change the filter because it is non standard. In my discussion with customer service I specified the exact filter size and got an extra quote for it how much it will cost, which I agreed to. So on the day of the service I had to be in a call with my tenant with the technician to explain what I explained 20 times, what type of filter I need, and yes I'm willing to pay extra money for it."

"Appeared knowledgeable"

"He got the job done!"

"CD was excellent, he provided good information about the working condition of the 2 furnaces Answered all my questions in a professional way. In fact he was much better that the man who came last year."

"Initial phone call was answered promptly & cheerfully, was provided an appointment within a few hours, Jamil was professional, courteous, and thorough!"

"Hes very friendly"

"Service rep was very friendly and answered any of my questions"

"Very knowlegable and helpful"

"Technician took the time to explain procedures to me."

"The technician arrived on time as scheduled. He quickly diagnosed the problem, then went to get the blower motor that was needed. he returned a short time later and installed the motor."

"Andre explained everything that he did."

"Problem hasn't been fixed yet. Still waiting for a phone call"

"Very thorough"

"Arrived on time and got the job done within the time limit I was hoping"

"Very patience in explaining things"

"Furnace bought from your company and I but the yearly package. Just inspected September 4th and I was told good to go for the winter. My tenant calls me today September 27(first cold day) and furnace not working. I call Service Experts and my tenenat calls me to come pay charges. I am told parts are free but I owe 227.85 for the service call. I do not think this should have been missed on exam 3 weeks ago. i want the charge reversed. I call the company and I am told call again on Monday (it was before 5PM and the office was not open?)"

"Jamil was very detailed in checking the furnace for issues such as cracks in the heat exchanger."

"Technician very helpful in explaining what work was done and why"

"He was confident and well trained."

"Was a difficult wiring problem. Team effort between service man onsite and resources over phone was the solution. Fast and neat. Thanks for rapid response."

"Greg was professional and very forthcoming with his suggestions and his answers to my questions."

"Have used AI Chesney for many years and have been satisfied with service and customer service."

"George was very pleasant and professional. However, the morning after he was here we didnt have any hot water. I checked and the hot water tank was switched off. No one here says they turned it off - Im guessing that George did (it is beside the furnace) and then forgot to turn in back in."

"Phil came in Upon Our request and gave us a very detailed explanation of the installation and options for the water heater. He also gave options to paying out right or settling on the monthly plan. When it came to installation it was Philip. He arrived at the scheduled time, laid down Floor Covering and took the very best of care to make sure there was no mess. After taking out the old tank and installing the new one, he explained the operation of the tank. Very detailed and we appreciate it."

"Thoughtful -- worked thoroughly to solve problem"

"Fast efficient service, would have been a ten but thought part prices were high."