A1 Chesney Service Experts Reviews

"Thorough review of air conditioning system. Done fairly quickly. Rob took off his shoes and wore a mask at all times."

"prompt, efficient, friendly service"

"Technician was efficient, courteous, knowledgeable, and cleaned up after himself. Of all the techs that have been here, Rob is the only one who could get my exterior A/C unit to operate smoothly and quietly. I will ask for a call back if the A/C unit gets load again."

"The service we received from Phil was top notch, he provided all the information we needed for the job, he was very professional and the work was exceptional"

"Knowledgable, respectful, prompt. Kept me informed of what was happening and provided an overview of all the work that had been done."

"Courtesy, professional, knowledgeable, and provided us with the options and information needed"

"They serviced both furnaces."

"Friendly"

"Jamil was quick, courteous and clearly knowledgable."

"I was getting a quote for furnace replacement and Austin provided a good overview and good information for me to consider."

"On time and was friendly and explained what he did"

"Prompt service and informative"

"Professional, efficient, answered questions"

"Four years in a row and the service guy does not bring the required filter /kit to service my equipment. Every year I tell you on the phone but it does not get to the service guy. And second year in a row that the water tank leaks after you leave and my alarm goes off and it keeps me awake!"

"Have been using a-1 for sometime now."

"Explained his concern and showed the problem and how remedied it. Remained conservative about what was needed."

"Overall, I was satisfied with the service on my AC issue. However, I am of the opinion that your Service Technicians should be much more aware of Covid-19 Safety precautions. One of the two technicians that came to my home wore his mask 100% of the time, and one Technician only wore the mask sporadically while inside our home. This Technician was coughing while his mask was hanging from one ear, with the mask not covering his face. This is not appropriate, and does not follow the guidelines published on your website. The Technicians should also have a greater awareness of six foot distancing."

"George was very knowledgeable and friendly. He also took all necessary health precautions. We felt safe having him in our home."

"Very professional, answered questions, thorough checkup"

"He was very thorough in his explanations and recommendation"

"polite, efficient and he was careful in how he entered the house and respected safety."

"They were prompt, polite, considerate of my home and health. Found them both very honest and straightforward."

"FRIENDLY, COURTEOUS AND PROFESSIONAL"

"On time, good communication, thorough"

"Evaristo has been here a few times & is on time, thorough, competent. Always a pleasure to see him. Professional ."

"Technician was efficient and provided feedback about everything he was doing."

"Courteous , knowledgeable & thorough. Well prepared to deal with pandemic."

"timely, courteous, professional"

"I appreciated that the General Manager understood my concerns and sent out a technician to re-evaluate the status of our ducts."

"explained everything, very clean and professional"

"Pleasant personality. Gave us very well explained instructions. Job well done with no fuss."

"Knowledgeable, took time ro ask about needs and recommend suitable furnace filter"

"Danny is so thorough and meticulous. He spends time making sure everything is perfect and lets us know what we should and should do. Explains why we need new filters or whatever. He's been here many times and we think he's fantastic!"

"I was very satisfied with work done and suggestions made by tech Andre The only comment I have is when i turn off a/c , dirt comes from filters. Can I schedule some one to call me to discuss, fixing without another charge cindi 403-282-2549"

"Great service rep. Phil Sands"

"Technician came on time (actually a bit ahead of schedule due to him finishing another job early), was cordial and executed what was needed without any hassle."

"The technician was punctual, pleasant and professional. My only complaint was that he didnt discuss the inspection and report card with me, perhaps because of social distancing."

"Technician was knowledgeable and courteous. Had proper air filter with him, even though it was missed on the workorder ( I specifically mentioned this when booking service )"

"the crew encountered some challenges which they overcame at no extra cost"

"Rob, was punctual, sociable, informative, conscientious, efficient and tidy. If given the option, I would ask for him for future service calls."

"He was effective but could be a better communicator"

"Very thorough"

"The technician always arrive during promised time slot. He always wear floor protection, completes the job in a timely manner and is always polite and courteous."

"Phil came out as a second opinion from the previous service call with Danny. Phil did a much better job. He looked at the kitchen tap and showed us that underneath was all corroded and we do need a new tap. In the bathroom, he agreed to change out the cartridges to stop the leaking but only if they were still available and there no way how long they would last before I would have to get new taps for the bathroom. He even recommended which brand to buy. I do have a favor to ask - I don't know when I do buy the new kitchen tap which one to buy for the number of holes I need. I am buying the same tap I have but cannot find the original paperwork for what I bought before as far as the number of holes I have now. I want to make sure when Phil does come back out that I have the correct kitchen tap."

"Andre was friendly, knowledgeable, thorough and respected Covid rules."

"Courteous and respectful. Explained all issues."

"Austin was very prompt, informative, and thorough in providing me a quote. But, havent yet decided if we will be moving forward with A1 Chesney. Hence cant really give proper ratings on Q#3, 4, and 10"

"On time, service completed in appropriate time...professional tech"

"On time, pleasant, professional"

"Service man was very professional, helpful and knowledgeable."

"Very knowledgeable, on time, pleasant"

"Justin did an amazing job explaining how A/C works and the process to get it installed. Unfortunately, your pricing is twice that of a competitor."

"Technician arrived on time, work completed timely.."

"Punctual, explained well issues that need to be taken care of."

"Justin was informative and detailed in his estimate providing accurate info and answer to technical question I had."

"No reason to feel unsatisfied. He came when he said, did what he did and was pleasant while here. I didn't like the sales job but I guess that comes with the territory."

"Explained the entire installation process and payment plan"

"Dispatcher called before tech arrived. Technician arrived on time and completed the task very professionally"

"fast completion of work followed by clear explanation of what was done and what to expect."

"Everything went smoothly."

"Jamil is pleasant, courteous & helpful.."

"Please give Mr. Stephenson a call regarding the quality of the toilet that was installed. 403.510.6115."

"Jamil is great, always goes the extra mile."

"The technician was prompt, efficient and very professional."

"Arrived on time, professional approach and service, very good explanation about our future services"

"Tech was very thorough, explained what he did and why."

"Pleasant knowledgeable"

"Technician was considerate, respectful, and very thorough."

"Very pleasant and professional."

"Tech was efficient, polity, professional and knowledgeable"

"George is a fantastic and super knowledgeable technician. Ive had him here for a separate troubleshooting session and I like that A1 has a history and understanding of my hvac setup. I like that A1 is an honest company that provides good service."

"Jamil arrived within the promised time. He fixed the problem we had, answered all my questions and gave me some advises. He was very polite and helpful"

"Jamil is friendly and efficient, knows his stuff"

"My AC was not sitting level, he helped me find a stick and he set it in place. I appreciate him going above his duties"

"The service has always been top notch previously. This latest visit, nothing was done for servicing the AC unit. A pressure test was done but I was told the unit is too old and best to get a quote on a new system. For my pre-paid maintenance plan and received nothing. A phone call was made and a sales associate arrived and gave us a quote later that afternoon."

"Efficient, quick, and friendly service"

"The service was excellent. The job was completed in a professional and satisfactory manner. Your staff were polite, knowledgeable and kind enough to help me understand their work. I have more to explain about my next answers."

"On time and did a good job"

"Being virtual is new to everyone, Austin was AWESOME! and even booking the online consult was easy and simple!"

"No issues, technician knew what he was doing, Good reporting of results and billing."

"Great service"

"Tech was not aware of required work to be done. Tech did water tank service, but forgot to turn tank back on - no hot water next day. Tech diagnosed furnace problem, ordered part and scheduled another appointment."

"Serviceman was on time and did his service efficiently"

"Very helpful and explained how to better use our furnace and AC"

"very willing service agent and can only presume that he was as good as he appeared.....i am no expert on AC, if so i wouldn't need you."

"good communication, on time, proper pandemic safety procedures, work completed & outcome discussed"

"Excellent, friendly service. Thank you!"

"Everything done quickly and thoroughly, arrived on time"

"Very thorough... able to answer all questions... pleasant"

"Service person arrived on time and did his work quickly ."

"I was asked if I had any questions. The technician was polite and quietly serviced the furnace."

"Danny fixed the problem quickly and gave me some maintenance tips I appreciated. Richard gave us a very clear and concise picture of what we needed (and the costs associated) for a new furnace in the future."

"Rob did a great job, was respectful, timely and explained what he had found, recommended and done."

"Rob offered information and was very helpful."

"Technician knew what he was doing; pleasant and efficient"

"Justin took the time to explain all options in as much detail as I would like."

"Pipe for the air conditioner is run down the outside of my house and looks horrible, if the technicians had to do the installation this way it should have been discussed with me and we could have found a different location for the unit. I am also now concerned if weather will degrade the pipe and wiring that are on the outside of the house. Also cutting a hole in the side of the house, which faces north, Im sure will have to be monitored so water cant get through. I was happy when I found out A1 Chesney was doing the work because I have always heard good things about them but I was not impressed with the completed work. The technician was very good at explaining how everything works and how to set the thermostat and went out of his way on the inside."

"Work completed without any issues"

"Professional, caring and accurate"

"Mike Kennedy called and offered suggestions as to the probable cause of the problem (he was right on the mark). Everstill was courteous and informative (has been here before). A perfect combo!"

"PPP. Pleasant polite professional!"

"Everything was completed as expected"

"After the initial visit I feel like we were forgotten."

"A lot less noise from fan. The motor on low speed for main floor makes a quiet but aggravating sound like it wants to speed up but then slows down. Same sequence until heat shuts off."

"Danny was knowledgable and assessed several situations quickly and gave several excellent bits of information to keep the systems running well"

"Rob did a thorough job of inspecting everything and telling me about what he had done."

"Andre was very thorough, extremely knowledgeable and professional. He took time to explain things to me which I greatly appreciated the knowledge!! I was also super impressed with how careful he was to be wear his mask and booties (which I can imagine are not easy to wear while working!) It was a pleasure to deal with him."

"On time, knowledgeable & pleasant"

"No issues, technician explained what he was doing and why which I appreciate"

"Technician appeared to be competent and did the work expected even though the weather was questionable."

"I would like to express some concerns from the air conditioning maintenance appointment I had yesterday. The technician informed me that the furnace was old and he highly recommended that it be replaced. He advised that A1 Chesney had some good deals at this time that I might be interested in. When I said I wasnt interested he told me if he took the furnace apart he would bet it would be cracked in places. I asked him why he would be taking the furnace apart when he was here to maintain the air conditioner not the furnace. He continued by advising that the furnace was 26 years old and the City of Calgary would have nothing to do with it. Im not sure what the City of Calgary would have to do with the furnace. The technician also informed me that my house smelled. He wasnt sure if it was gas, cleaning supplies or what it was for sure. He suggested I might want to call Atco Gas to get them to come and check it. He said it smelled funny from the time he entered the residence. Im not sure how he could have smelled anything as he was wearing a mask when he entered and I presume through the entire appointment for COVID19 reasons. He made notes on my receipt, inspection form and home health report card about replacing the furnace but no mention of an odor. Im wondering if this was a scare tactic to replace the furnace. Again, this was an air conditioning maintenance appointment the furnace maintenance is scheduled for October 1. This appears to be an up sell and I would prefer to have a different technician if I don't cancel the Plus Maintenance Agreement that I currently have with A1 Chesney."

"Rob has done my AC annual tune I think 3 or 4 times now. He is always very friendly and polite and is always knowledged in the questions I ask. It's nice when you have the same Tech especially when they are good, makes me feel more comfortable leaving him alone in my home while I go back to work in my home office. Rob is a good example of why I have remained loyal to A1 over 11 years. Quality, friendly, reliable service technicians will keep your customers happy over the long term."

"Because"

"for what was done it was very expensive"

"Showed up on time and seemed to know what he was doing"

"Clear answers"

"Efficient and knowledgeable"

"Morad is professional, respectful, very courteous,skilled, knowledgeable, confident and makes me feel confident, in his expertise and ability, and knowing hell do the job right."

"Collin was the only person of 5 people to come and fix the problem. Includung 1 other from A1 that had no idea how to fix the problem other than have Colin come out."

"I had a number of questions and Andre was extremely patient and helpful."

"After nearly 2 hours we got a printout with little explanation of what was checked and why. "All good" was key message from service tech."

"Semi sales pitch"

"Very thorough and knowledgable."

"He was knowledgeable and helpful in helping us with the various options. He left us with a price and equipment quotation that we can study further."

"He was excellent on keeping us updated and took all of the extra safety precautions during the service."

"The technician was kind of snarky, and accused us of not changing the furnace filter in a timely manner, and intimated that we do not get our ducts cleaned enough. My husband has allergies and changes the furnace filter every 30-45 days, and your company cleaned the ducts last May."

"Technician was efficient and knowledgeable."

"Professional Service"

"He was very friendly and answered questions and explained the problem so I understood."

"installer went above and beyond. Great workmanship."

"Mr. Sands explained the need for anode replacement every 3 years. This was the first time after many replacements of hot water tanks that this was ever explained. He did not oversell. He just has experience and does things well so there aren't nasty surprises. For example, he will suggest the owner turn on the taps in the upstairs part of the house and that way they get turned off again because the owner knows where the taps are and takes responsibility for that part of things. I 'm saying this coming off a horrible accident where repair person and I both thought a tap was (me) not on, (him) turned off by me with resulting flooding"

"He was very through and told us our options . I cant understand why the men that have been coming yearly did not tell us to use a correct filters."

"Nice people great service"

"Generally satisfied, but we have one issue that remains unsolved-we asked the technician to adjust the thermostat and set it for a certain temperature. Afterwards we noticed that it frequently was not accurate. We would like to have somebody come to reset it."

"A very pleasant technician and explained what he did"

"I was told on the phone there would be no charge but the end of service I was charged about 100 dollars. Why do I pay for the service every month?"

"Showed up on time and completed work requested"

"good work - on time, on budget"

"Always receive good service from all departments of A1 chesney service experts that i've dealt with."

"Technician was efficient, courteous and did a good job."

"All the work was done efficiently."

"Philip was very professional, efficient, pleasant and took the time to check his quality. Philips communication was respectful of the coved situation and very much appreciated."

"Very prompt, courteous and professional"

"Quality manners aid"

"Danny showed up and asked him where he would like to start. On his paperwork, he only had a leak by the garburator. I told him when I called in for the service call had listed what needed fixing. Take out the old garburator, install the new one I had bought, check the kitchen tap and two sets of bathroom taps which were all leaking. We went to the bathroom, took off one of the taps that was leaking, saw that the cartridge was cracked, didn't check the other tap and said it would be too much trouble for me to find the make and model number and he is too far from a distribution centre to go buy the parts so it would be quicker to just buy new taps. In the kitchen, he changed out the garburator and didn't even look at the leak in the kitchen tap. This tap is not that old but I was told they don't make taps to last any more so just go buy a new kitchen tap. The problem is that I don't know if he was just being lazy and wasn't happy the work order was not correct with the list of jobs I wanted him to do or is it time to change out 3 sets of taps. I always thought if the cartridge was cracked, you could just replace it."

"Craig clearly explain all in details."

"Showed up promptly, was professional and personanable."

"The job was simple and done efficiently."

"Colin is personable and professional and always great to deal with!"

"Friendly kind"

"Morad has been here before. He knows the equipment. He is courteous, friendly and very thorough."

"Rep was knowledgeable and helpful."

"Danny was able to find the problem and fix it quickly. Social distancing was practiced during his time in my house."

"Very professional and knowledgeable."

"It went very smoothly"

"Excellent booking for the appointment. Andre was great. He took the time to teach and make recommendations. It is very noticeable he takes great pride in his work. His service was above and beyond. I am a lady, not well versed in furnaces- I really appreciate how Andre made me feel comfortable. Thankyou!"

"good work"

"Fast service."

"Morad was friendly and professional and answered all questions about the service and the furnace."

"Great service"

"Just things changed somewhat from sales to operational guys on where pipes would be going etc."

"Prompt and very professional service."

"I requested hot water tank be serviced at the same time as furnace but the technician was not trained for the work. Unable to complete the work so had to book another appointment. Technician didnt take any special covid related precautions mentioned during booking."

"On time. Professional. Knowledgeable. Courteous. Rob even fixed a minor issue on my furnace that he noticed though he was here for an a/c tune-up. Keep people like him employed and I will keep using Service Experts."

"Took time to do the job well."

"Very good attitude."

"Excellent flexibility in options for the consultation based on the COVID-19 pandemic. The online option worked well for me."

"Problem solved"

"the gentlemen werevery good at explaining everything"

"Prompt and efficient"

"A prompt, skilful and personable service technician"

"Service that Phil provided was very satisfying."

"Professional courteous and knowledgeable"

"Very efficient and pleasant to deal with. Keep up the good work!"

"Phillip do an excellent job in the installation of the hot water tank and water softener."

"Kept me informed throughout. Nice guy!"

"I am not sure of his name but he was a very smart and did everything he possibly could to get our humidifier working and eventually did do a bypass to give us humidity. Thank him very much and if you could, I would like his name, he told me but I habe forgotten THANKS"

"Super nice quoter and technicians"

"He was genial and solved the problem quickly"

"I had Austin quote me a couple of years back on an A/C but never went through with it. Austin was able to obtain my house information so he only had to confirm the information and was able to help me find the right A/C solution for my family."

"Quick efficient service and installation"

"Tech was very friendly and professional, and went out of his way to ensure he got the part in time so that we could have heat again. Part was very expensive, though - although that's not necessarily your fault."

"Good service. Very competent crew"

"The technician was very courteous and seemed very knowledgable"

"Danny is very experienced and provides good customer service."

"Pleasant and efficient service person, arrived in time and was very professional."

"He did an excellent job in explaining the situation, his recommendations were defined clearly."

"The service perdon very pleasnt arrived on time answered all questions and gave upkeep pointers."

"timely, brief and thorough service"

"they were very timely and did a nice install."

"Fast response, great service"

"Phil was very professional. He got the job done exactly what he promised"

"On time and go the job done right the first time."

"Reuel was professional, solved the problem. A1 came very timely. Only real issue was $335 for a tiny igniter part. Seems like a huge ripoff. I pay a monthly fee for your service - about $25/mo so that covers annual service and emergency support and 15% off parts - but to have such a huge charge on a part that probably had a massive markup - well thats the reason for my less than stellar points selected below."

"The technician went above and beyond to get the part on a tight timeframe."

"Quick scheduling of service, technician was polite and answered questions confidently. The service was excellent. Jury is out on the actual product though."

"Very knowledgeable and thorough."

"The technician was very personable and polite. He spoke clearly and I understood what he had done."

"Rahim was prompt, kept me well-informed of the progress he was making and explained the controls of the water heater, all of which I appreciated. He was quiet and worked solidly for hours to install my new water heater."

"The best...Phil just explained everything to us the long term benefits... Hey he is just good t what he does."

"The service person showed up within the time frame given and he showed respect to my home."

"Jamil is an outstanding technician he figure out the problem which three other technicians couldnt and I ended up buying unnecessary parts"

"Very efficient and tidy"

"Richard was on-time and succinct in his quote."

"They explained everything with patience and courtesy"

"Both people that came to the house were on time . Explained what they had done and recommend a couple of things I should look at"

"Pleasant, informative employees. Punctual and efficient service."

"no issues did what was required"

"Very knowledgeable tech and repaired everything required."

"The technician was friendly, helpful and knowledgeable."

"We were not kept waiting too long. Colin was not able to identify the noise that was our initial concern, but did a good check on the furnace, so we were comfortable that it was not malfunctioning."

"The technician went the extra mile to ensure the humidifier was connected correctly"

"Very professional, polite and performed an excellent job. Very satisfied with the job."

"Im happy for the service."

"Good communication and professional installation."

"friendly courteous and helpful information and on time"

"Competent and efficient technician."

"We received several quotes and your was the highest by 30%"

"Jade was very helpful and polite"

"Friendly and professional."

"He had a very professional and respectful attitude and was honest in his quote and in what the company can provide."

"Fawad was knowledgeable and explained things to me very well. It is always a pleasure dealing with him and with the office staff as they are also very helpful."

"The installation technician was very friendly and professional Austin also took his time to explain what is best for us"

"Phil was very pleasant and knowledgable."

"Prompt, Clean, organized and thorough"

"The assessment of the problem was done professionally. A solution is offered, fully explained and carried out properly."

"Fawad took the time to explain and properly assess my situation"

"Austen was on time, courteous, and informative"

"Technicians were friendly and very competent."

"Very courteous and informative staff."

"I forgot my appointment and the service tech was so wonderful. He and his assistant helped me move things so they could get at the furnace. The technician is the same person who has come to my home for the past few years and he is always kind and considerate."

"They fixed the issue"

"Arrived on time, explained everything to me, and didnt attempt to upsell."

"he was courteous and had answered all my queries."

"Richard was freindly, knowledgeable, prompt, and had a great attitude"

"Austin was very through, patient and could explain the furnace and installation for a lay person to understand"

"on time, great service, good communication, professional"

"Service provider was excellent. He explained what he did in understandable terms and made recommendations. Great guy!"

"Andre was very patient in answering all our questions."

"Friendly service"

"Poor pricing and some misleading information"

"I competed a survey a few days ago and in that I explained that George was great. He explained everything and solved my problem."

"Everything was almost perfect"

"prompt, thorough"

"So far all matters addressed by the service person appear to be working as promised..The service person was easy to relate to and provided good explanations."

"Friendly service"

"Andre was very through answering all my questions."

"On time, friendly and personable."

"On time, pleasant, seemed to be thorough"

"I was reassured by having a senior technician who is experienced."

"Jamil came over to diagnose problem with our frunace but it wouldnt fail for him, so this problem is still unresolved"

"The technician was on time, friendly, informative and finished his work in a timely manner."

"Technicians were thorough and informative of minor issues found. Only issue was the technicians showing up for an appointment that we may have booked a year ago, but did not receive any reminder calls or notifications prior to technicians arriving on site. An appointment reminder call or email a few days or week prior would be beneficial. Great service other than that though!!"

"The technicians were very professional and friendly and completed the work in a very professional manner."

"Because I was"

"George went above and beyond explaining the system and helping me understand what needed to be done."

"He could not install the new thermostat because of different screw configuration"

"Yes"

"Jade was very competent but could not fix my humidifier which has not been working for 3 years and which has not been fixed on previous years."

"He answered all my questions"

"The task was done well and quickly."

"Efficient, fast.. Philip knew what he was doing."

"Phil was very thorough explaining what he had to do and explaining how things work after installation. The installation went very smoothly and looks like a quality job. All together it was a very good job."

"Technician very polite, knowledgeable and through. Pointed out CO monitor expired etc."

"Rapid response and A1 Cheney sent two representatives. I feel they double checked each other and provided good advice."

"The technician was very friendly and professional, and courteous towards my cats being scared of the vacuum. I appreciated him letting me know what he was doing while he was doing it!"

"Acceptable service conducted on 1 furnace. I wasn't thrilled with the strong recommendation made to replace the other furnace vs. conducting the repair."

"He knew what he is doing"

"techncion was knowlegable and helpful"

"The technician was very thorough , and spent time making sure every thing worked proerly"

"Personalbe, professional. Has provided significant help in the past."

"George was extremely knowledgeable and professional. Knew the issue I was having with little prompting all solved it. Best HVAC service I have ever received."

"He recommended the proper filter for the job"

"The technician was very professional and knowledgeable"

"Great service"

"Prompt and polite service."

"Philip was very helpful and professional"

"money spent but problem not fixed due to weather"

"Service was clean and done well. I appreciated info re furnace maintenance"

"I had to be persistent over a period of almost four months to get furnace fixed"

"Technician was on time, competent, polite and helpful."

"The service expert went right to the problem and was able to tighten the valve adjustment on the top of the valve.A soap and water solution showed a complete seal."

"quick, friendly, detailed experienced technician."