"I had a device agreement and I called prior to expiration and was schedule after the expired date and forced to repay again. I cancelled "
"great service ali k . was a very pleasant person to deal with ."
"Phil was very professional and provided detail information as he completed his tasks."
"The service provided by A1 Chesney has always been great over the past couple of decades. However this last call was required to fix a situation caused by another techni..."
"Sales rep and installers of A/C unit worked cleanly, were friendly, efficient, punctual and answered all questions. They clearly are professionals. The only reason why I ..."
"On time, courteous, informative and competent. "
"all adjustments were included"
"Your technician spent more time on his cell phone once he arrived than the time he spent 15 min. servicing my furnace?? hardly worth this $$ service!!
"Phil has always and continues to explain what he is doing and what needs to be done. He is very knowledgeable and caring. I trust Phil's expertise. Thanks Phil"
"The technician was courteous and knowledgable"
"Excellent, efficient service, very courteous and circumspect."
"Great service and advice."
"Ali arrived at our door and was an immediate impressive personality. He felt with both myself and wive in a extremely positive and professional manner. He explained the ..."
"Phil was punctual, professional, and carefully explained what he planned to do to address the issue with our plumbing. I really appreciated his manner - he is friendly an..."
"Unable to carry out system pressure check. Pressures were taken on prior service check. Not clear if this is an original install location issue.
Note: Service renewal re..."
"Hard tom scale: Your technician came, did what was needed, and left. Slight difficulty in communicating with your dispatcher, but it was overcome. I think your routines c..."
"we feel that the technician gave us good information to make our decision "
"Phil did an excellent job"
"Phil S. was polite, helpful, professional and really knows the product. He was on time, worked quickly, was thorough and tidy. He provided helpful information and answe..."
"Scott provided great service and we would like to have him each year."
"service rep was very thorough, competent and polite"
"All services performed as required. Rob was very pleasant, answered all questions and addressed all concerns I had."
"Although the service technician was skilled and courteous, I was appalled by the charge for evaporator coil cleaner, an 18 oz can costing $85.00 plus tax. The identical p..."
"Our service technician Robert was professional. polite, patient, and personable. The overall experience for this visit was very positive. He took the time to answer all..."
"Prompt, efficient, courteous and pleasant"
"The technician did a very thorough job and was very courteous at all times."
"Very pleasant and efficient service. "
"technician made a small clerical error when selling us anew one yaer service agreement"
"Service men were prompt, efficient and explained about the state of our furnace and ducts."
"The service man was punctual and understood the problem, which he resolved quickly."
"Robert was promt and provide excellent service. He addressed any questions I had and went above and beyond in the services provided and will use a1 chesney definately in..."
"I have already provided an absolutely FABULOUS review for Jamil and for some reason my evaluation seems to be stalled in Submit in Progress??
He is just terrific! I hav..."
"We had a new furnace & a water softener system installed. Both Riley & Richard did a phenomenal job installing the furnace. They were both very courteous and professional..."
"Found the technician to very thorough"
"This service agent was much better than the one that did my air conditioning. The last one spent most of his time on his cell.
This guy explained the work and went to w..."
"Very professional, maintained cleanliness in my home. Explained options and answered all of my questions"
"The technician was unable to find the problem, which an electrician from another company did find, which should have been found the A1 Chesney technician. He was nice eno..."
"Chesney had a $50 discount for furnace and air......didn"t mention discount to service personel...phoned office to credit my account they said would only credit
me for ..."
"Morad knew his stuff and was very friendly is answering all my questions"
"technician was on time, knowledgeable, courteous, efficient, answered all questions I had."
"The technician was very pleasant and conscientious. I welcomed his carefulness, and his attention to detail. He also explained what he was doing (when I asked) and was ..."
"Polite, efficient, provided me with important knowledge about parts and operstion of furnace"
"Service teck was very professional, "
"quick response to my problem and he had the parts in the truck. "
"Ali was extremely knowledgeable and efficient."
"Scott was great and very professional, however I had a difficult time trying to get my appointment set up with the phone staff. I had better luck with the on line portion..."
"Arrived on time. Finished quickly and changed less than expected."
"Good service by technican"
"The technician knew his stuff and did a good job. Later provided pointers on filter changes."
"We have had problems in the past with servive from A 1 Chesney. Scott is an exception. Not only did he done a great job with iur current needs but provided valuable info ..."
"The technician arrived during the specified times. He was friendly and polite. He explained what he would be doing hen went straight to work. Very thorough. "
"We had the air conditioner installed and the found out that the upper floor does not cool. Contacted A1 Chesney (Austin) for an upgrade in the unit and to implement the T..."
"the tec worked very hard to resolve a wiring problem created during the original installation"
"The technician and service was excellent"
"the service tech was very good, very professional
your online appointment booking does not work, and that is very frustrating when you you book on line and get a confi..."
"The technician arrived in the time frame they gave us which helps, he explained things that he was doing/had done. He got the service completed in the time that they sai..."
"very friendly and arrived on time"
"I have not received the follow-up service for technician ordering the bulbs for the AC. This happened at my first service a year ago and now again. Technician say they pu..."
"The service rep was very professional and thorough"
"I discovered my hot water tank was leaking the day before I was going away for the weekend and Ali Karami came after hours to check my tank and shut the water off for the..."
"The serviceman, George , was excellent and very helpful but when I called about a required part, the receptionist said she would call back with the status but a call was ..."
"The technician took his time and explained the process to us as he went along. At the end he set our thermostat for the optimal auto settings. Very friendly and professio..."
"The service expert was polite knowledgeable, efficient and polite. He even pointed out a potential leak on a pipe leading from the hot water tank."
"Tech was knowledgeable, courteous and efficient."
"The service was excellent: quick, friendly and efficient, and he explained everything thoroughly after the job was completed. "
"the service tech was very good, very professional and explained everything he was doing"
"i think he was very though"
"Reuel changed the air flow from1050 CFM to 1750 CFM. (His report said he increased it from 1040 to 1125.) He needs to learn how to set the dip switches. I have reset th..."
"i thought the tec could explain a bit better as what he did to the furnace."
"While all the Service Experts technicians to-date have been good - Rob (Robert) has been exceptional just in terms of his overall manner, despite as I understand being mu..."
"Your company is very dependable
Collin was knowledgable about the Mitsubishi A/C
I had service within an hour"
"Friendly staff and great service. "
"They did a great job just took longer than I had thought it would. But that didn't really matter. Must have been my expectations "
"The Technician was very knowledgeable and explained to us a lot of things that we were unaware of after living here for seventeen years.
We recommend him highly."
"I've had this particular service technician before and he always provides great information along with a thorough inspection."
"easy maintenance with unit being quite new- up to date- service prompt- and even better than that with flexible appointments which work,s for me and you.
Thanks again, s..."
" The service Tech did everything at was to been done. " CORRECTLY "
Very Please this time."
"Service technician bordered on being "interesting"!"
"Phillip was an excellent Technician, told us about the install and about our new Hot Water Tank. "
"The technician arrived on time, was polite and did the job well."
"Jamil was quick and efficient with his job and took his time offering me tips and maintenance ideas."
"extremely expensive to replace 4' of pipe."
"the tech arrived in the time specified and looked at the whole system and checked all aspects of my system after he replaced a faulty part. Very pleasant person to deal w..."
"He seemed to be very knowledgeable and explained what he was doing and why."
excellent conveyance of what he did etc.
the only issue I had on this go round was my initial appointment was not kept because I was told the technicia..."
"The agent was competent and informative about the service. Answered all questions."
"Arrived on time.Did the work. Did not leave a mess"
"Phil contacted me after hours due to our water tank quitting - he gave me a quote and had the tank installed the next day. Quick, knowledgeable, tidy, helpful and effici..."
"Friendly, considerate, respectful, efficient, helpful technician."
"Arrived on time. Seemed to be very knowledgable and efficient."
"very professional and courteous staff"
"Phil was excellent! I only gave it an 8 because there was a slight hassle with the appointment. I called the after hours line on a Wednesday, at which time an appointm..."
"Prompt and speed of service andd very professional "
"Very polite and friendly. I was very happy with the service "
"The tex did not bring the proper filter "
"Robert is very thorough and professional in his work. Courteous and helpful, he explains everything and makes recommendations that we may need to make our heating and ac ..."
"Morad was prompt, polite and friendly, offered good advice and explained why he was advising as he did. He responded to my questions. He is excellent."
"They called almost a week early, had a Tech. in the area. told them to send him over."
"Timely, competent, friendly. Gave good info."
" Did not have an oder filter for the humidifier
I will have to order one from the manufacturer
"Friendly, knowledgeable,service tech and comes on time"
"Friendly; knowledgeable; consistent person as last service job"
"The tech was very pleasant and explained much to us."
"Because Scott is away pleasant he does good and explained every thing "
"Good result. Longer time than anticipated, hence much more costly than I thought. "
"On time and a nice guy who was very knowledgable."
"Only our air conditioner and not our furnace was looked at, but when this appointment was booked, we were not informed that only the air conditioner was being looked at. ..."
"Everything was handled in a professional manner. All the staff I had to deal with were pleasant and knowledgeable."
"tech spent only about half hour checking furnace and was overly concerned with water softener which he said was too old, when actually it is almost new."
"The serviceman was efficient, helpful and clear in stating the problem. He consulted with us and gave the reasons for the plan of action. "
"The technician was very thorough and he explained things to me that nobody ever had taken the time to before."
"George was very good and this survey does not reflect him or he sales person who took the appointment. What I'm disatisfied about is all I wanted was an answer to a ques..."
"No complaints. routine work well carried out. "
"There are signs of something dripping inside the furnace. I wasn't really satisfied with the answer as to where it was coming from."
"Too fast not sure if everything checked"
"After three visits: 1. the problem was not diagnosed properly; 2. the problem was not fixed; and 3. We were sold and paid for an uneccesary part."
"On time very professional and explained everything "
"Colin is very professional and honest in advising me as my furnace is getting older.I trust what is his experience and the way he explains things "
"he was friendly , thorough and explained everything that he was doing"
"George was on time, respectful and answered all of my questions. A pleasure to have him as our technician!"
"He explained what is been done and gave us helpful hints
"The plumbing issue was analyzed very carefully before and cutting was done. When action was taken, it worked out perfectly. Measure twice, cut once."
"Danny handled the problem to my complete satisfaction. "
"Honest technician great install"
"The technician was on time and courteous "
"The service was prompt, fixed the issue and reasonably priced"
"Your service employees always do a first rate job. Highly qualified and professional"
"Evaristo was very friendly and gave me some tips/advice that I wasn't aware of to help with the quality of the air in my home. He's the friendliest technician I've ever h..."
"George arrived during the scheduled time, he was very polite and friendly. George came to my home the week prior to this visit. He was able to tell me what the issue w..."
"Emergency service came asap."
"Explained everything for me and was very informative."
"The technician checked and cleaned my furnace thoroughly. He took the time to answer my questions fully. "
"Technician listened and made sure all my concerns were addressed."
"Phil was thoroughly, took his time to do a fantastic job. Explained the workings of the new humidifier, as well he took the time to service the furness. While he was work..."
"the service tech was very helpful and knowledgable"
"knowledgeable and thorough"
"Met all my expectatio s"
"Inspection passed. Installers pleasant and efficient. Furnace works!!
Had trouble before new furnace with mistakes in repairs."
"Good explanation of issues found"
"Took his time to explain all he did, very personable,"
"Colin, the service tech, provided information that assisted in making the best choice for the remove/replacement of a furnace motor and blower wheel. He as professional,..."
"Because Phil and Jessy were very professional and upfront with all information. They were very clean. They were on time and did the job without delays"
"furnaces continue to work efficiently"
"Punctual, very knowledgable"
"Efficient service, on time and polite "
"Fast, dependable, courteous service."
"Very nice person and provided excellent service"
"Arrived on time and tune up was good. Said our humidistat control wasn't working and didn't know why."
"Humidity not working - replaced gauge - humidity up to 30 (40 recommended) but no higher.
Second technician said humidifier wouldn't work unless furnace working. Put i..."
"Was not told of appointment until the morning of arrival, luckily I was home. Was told they should have called me a month prior to tell me about the appointment . Service..."
"The person was on time and very polite. Was informative and explained what he did etc."
"Phil was on time, thorough and very informative."
"Why is my email address still linked to this address - I live in West Kelowna. I've phoned you about this and obviously who ever I talked to - did not fix the problem,
"I was contact by Mike very soon after my initial phone call to A-1 Chesney."
"Since having the furnace installed very satisfied with first two technicians in first two years. Then one technician did not show up at all for appointment and one left ..."
"The technician was at my place last year as well, remembered, and was friendly, efficient and on time."
"Professional services I got"
"The technician was extremely good at explaining what he had worked on and what needed to be done :)"
"Technician had sound knowledge and helpful attitude. Quick and timely service."
"Things were done efficiently, quickly, very well and with a minimum of fuss."
"Technicians completed the work as expected. Only downside was that the first tech missed turning on the gas feed on one furnace, requiring a follow up call to identify &..."
"Excellent knowledge of equipment and products. Super sincere and friendly service!"
"Prompt service ,solved the problem and the tech was very friendly and professional."
"The technician went extra lengths to get a part for the furnace that he found was when he came to do the regular furnace tune up. It all did not take much time. He was v..."
"The problem was resolved"
"excellent service - on time - did a great job"
"We woke up to a very cold house as the furnace motor died and A1 responded within hours to get us up and running again. That's very important on a cold winter morning!"
"The service tech, Mr. Colin Doud, was outstanding in every way. For more, see tho comment I set you under the feed back.
"The tech who arrived - Morad - was excellent - very friendly, pleasant, presented himself well. As the diagnosis proceeded he explained what he was doing and upon comple..."
"he explained what he was doing and made suggestions.
he was very pleasant."
"He was helpful but could not determine the cause of the problem and gave vague possibilities"
"I was called a couple of times to let me know when the service technician would arrive due to a high volume of emergency calls. George was very pleasant during the call, ..."
"Repairs to the humidifier were explained clearly, the part was on the truck so the repair could proceed immediately."
"Prompt, thorough, went above and beyond, declined a tip"
"He was at my house within an hour, very professional and provided information that gave us a comfort level with the work done"
"Promptness, efficiency and assurance of follow-up if necessary"
"The tech could get access to one of the humidifiers and didn't ask how he could access it. Instead he tried to service it from a narrow opening. Whatever he did, it cau..."
"Friendly, informative, conscientious, on time."
"Prompt, courteous and efficient"
"The technician challenged the initial quote I was given over the phone - even I asked specifically about additional piece of work to be done and qualified it over the pho..."
"tech was on time did the service I needed"
"Tech was incredibly friendly, very professional and I appreciated how patient he was with my toddler. She was so interested and he took some time to explain what he was d..."
"Timely, polite, explained what he did. "
"All went well as far as l know"
"Very prompt response to our urgent need to replace our water heater. questions were answered before during and after the service call. Provided confidence that the right ..."
"Service was fast and efficient"
"on time, explained exactly what he did"
"They were friendly and gave me good advice. "
"He was helpful and showed me some things I could do to improve the furnace workings in my house. However, after being out for 4 hrs I returned to a house that was cold. ..."
"Technically experienced. Knowledgeable explained the problem.
Showed us a money saving tip re the combustion air intake. "
"on time. friendly, no pressure to buy additional product/service, "
"- i have filled this out already in great detail and then told it was error and re- submit ---and then i called the office and they told me they would look into it and g..."
"Efficiency . Provided good advice "
"your man was on time and very efficient."
"Our technician, Shaq, was a very professional, efficient, courteous and knowledgeable individual who answered all of our questions satisfactory.
Thank you Shaq! And t..."
"Technician was excellent."
"On time, polite, informative"
"He was very knowledgable and pleasant to deal with."
"Our technician did a thorough job and explained everything very well"
"The first technician seemed to fix the problem, but it only lasted a few days and the exact same issue repeated. Which happened to happen while I was out of town forcing..."
"Rob was very through & told me he could hear a hissing coming from the fireplace down stairs. He told me to book an appointment to get it serviced so I called Diamond Fi..."
"Technician was on time, polite, courteous, informative and thorough."
"The tech knows his stuff, very quick and efficient."
"George arrived on time. He was helpful and pleasant. Worked efficiently."
"Good service, explained what needed to be done"
"Customer service staff when calling to make an appointment are not very nice, not professional - did not do what they said they will do. After waiting for more than 2 ho..."
"The only issue is that I got a call at 7:30 am indicating that the technician was on his way, however, he didn't show up until 9am - I could have made better use of my ti..."
"Technician was professional and did not provide any unnecessary service - he was prompt and precise "
"The technician was very polite and helpful. He did a few little extra things for me, to help me better maintain the furnaces. "
"Not sure which service call I am rating. We had an initial visit before Christmas which was good, but then we were booked for a followup when the necessary part was in an..."
"Phoned before arrival.
Arrived in specified time window.
Friendly & knowledgeable technician.
Quickly identified & fixed HWT problem."
"Basic service, performed in timely manner"
"Work was done correctly and quickly. "
"Tech arrived on time, was polite and informative."
"Courteous professional and timely"
"Tech was on time, quick to detect problem and offer choice of solutions."
"the tech. was very good."
"The Service Expert was very professional in the plumbing work. He took the time to explain everything."
"Offered helpful advice and even installed a water heater and softener the same day of the decision to purchase"
"Technician was fabulous. spent time telling me what he was doing and what he did."
"Professional telephone notice of arrival ,
Polite answer to return call which went to phone center not the technician
Technician was texted to go to the home
"Mike chose to put customer service over making an emergency call, and advised me over the phone on what to do to ensure that the issue was resolved (without making an eme..."
"Tyler and Tyler were very professional and knowledgeable young men. They kept me informed with what they were doing and followed all safety procedures. I woukd highly rec..."
"Tech was friendly, offered an explanation of what he was doing and completed his repair in a timely fashion."
"Excellent service and very knowledgeable and courteous technician. He explained very well and he corrected the setup issues. Will recommend and I would like to have the s..."
"Communication from office on arrival timing was made. Service tech was friendly clean and knowledgeable. "
"Our furnace was not operating properly and the technician identified the problem and fixed it very quickly. Temperature outside was about -25C so this was important!"
"The Technician was friendly and serviced our two furnaces in a thorough and efficient manner and was keen to answer any questions. "
"The serviceman came out several times and tried different options until he was able to repair the furnace."
"the plumber was excellent"
"1. Although the technician was friendly, he smelled very strongly of cigarette smoke to which I am very sensitive.
2. I asked the lady who answered the phone if there ..."
"Technician was very helpful with lots of good information "
"Keenan, was very knowledgeable, efficient and very helpful."
"Lauren was very helpful in setting up my same day appointment.
What started out as a simple faucet repair turned into a 3 hour appointment to replace my my Hot water Hea..."
"the technician was efficient, through and pleasant"
"technician was thorough and investigated issues that existed until satisfied of the result"
"A skilled professional technician, answered all my questions, offered advice, left me very satisfied with the service."
"Service technicians arrived on time and were very courteous and professional."
"I wasn't keen on getting the sales pitch on various services provided by the firm"
"Quick and timely service
Kind and friendly representative
Remembered type of filter I needed and installed it
Am always pleased with McKinley - that's why I use you al..."
"technician was very thorough & seemed to provide a full check of the furnace"
"Technician showed up on time. Did a thorough job of inspecting my furnace and humidifier and explained to me what all he did. Was courteous and polite."
"I have great confidence in your service technicians."
"On time, courteous, clean, and professional
HIOWEVER - your requirements to complete the survey are intrusive and demanding - obviously prepared by someone who has no ..."
"He was thorough and pleasant and explained everything to me. He even checked my humidifier"
"Service Tech was on time even early. He was professional and offered good suggestions and was able to connect me with the sales person and arrange a date for me to review..."
"I had booked because I had been without heat but when the tech got there he was told it was just a regular service and as I was the left to be the last of the day he was ..."
"Informative service representative. "
"Josh Weiss was the technician help me to fix my furnace. He was quite knowledgeable with what he does. He also answered me all the questions I had regarding to my applian..."
"our service expert was excellent"
"The technician was knowledgeable about his work and freely talked me through what he was doing so that I could understand what was being done to my furnace. He was educat..."
"Arrived on time, polite and efficient "
"Service was excellent. I received a call ahead of time exactly as promised and he was on time."
"On time and well knowledge on the water heater and very polite"
"Just happy with the professionalism of the service person."
"Every person who came was on time, cheerful, helpful, respectful - very professional!"
"on time, very professional and took the time to teach me about safety"
"The Technician was helpful reminding me and giving me some New Ideas what to do and expect with the Furnace and he also found a problem within the unit
that I had not ..."
"Travis is very thorough, does a great job, is very professional and personable."
"Very pleasant, on time, thorough job and explained everything."
"Service was prompt and honest"
"The technician was very thorough in doing the checkup. "
"I have no complaints at this time. I'll wait until spring to know how good things were. "
"complete, efficient, courteous service"
"Technician Tom offered me expert advise on the problem I have with my chimney."
"technician was thorough and kept me informed. He left the place clean and tidy."
"Erin (?) introduced himself and started his work immediately. Upon completion he discussed observations and the work he had completed. "
"Travis was very pleasant and professional. Explained things to me very well."
"Very polite and competent."
"Very efficient and informative service, including on our garage furnace"
"Tech was on time, answered my questions satisfactorily, courteous "
"Travis Day was very professional. Ready to answer all the questions we had. Thanks Travis"
"Simon was very good explaining what the issue was and how he addressed it"
"Service done in a timely manner, technician arrived on time, answered all my questions"
"On time, courteous and completed annual service check-up "
"Came on time, was professional."
"Travis Day was very nice and very professional."
"Service was provided same day, technician very knowledgable courteous. Put booties on to protect my home. Very polite and personable. Great experience as well as earli..."
"I have never had a problem that McKinley didn't make right"
"Prompt, courteous and efficient technician! "
"The technician was polite and capable... he carefully explained the problems he found"
"On time, very professional "
"The technician provided great service. I won't know if the service worked until winter when I can test the ventilation."
"Kassam was very helpful and was very good at answering my questions. He addressed all my concerns and took the time to explain everything. We felt that the customer needs..."
"The plumber you sent was great. It's the second time he's come to our house on a call. Last time he installed our new hot water tank and this time he replaced our toilet...."
"Professional courteous service"
"Very helpful and informative plus proffessionalservice"
"Prompt courteous and professional. Felt he was honest in assessment of equipment "
did the job right as to was already in place"
"I was disappointed that I had to call to find out when someone would be coming to fix the problem with our ac. The troubleshooting had been done the day before and I was ..."
"We always get great service from McKinley, that's why we kep using them :)"