Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a wonderful man named Jimmy from the Raleigh metro who told Service Experts about a remarkable project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, commonly known as brittle bone disease. She depends on a wheelchair to move around and her residence was not wheelchair friendly, mostly because of the size of the chair. When Jimmy learned about the problem, he wanted to remodel the Tracy family’s house to make it fully wheel-chair accessible. But because of the age of the home, remodeling was going to be more work than he initially planned. Not yet defeated, Jimmy opted to try turning the Tracy family’s carport into a wheelchair compatible mini-suite, which would include Kyla’s own bedroom, bathroom, playroom, and dining area.

Ready to get started, Jimmy started calling local businesses, including building supply companies, plumbers, and electricians and everyone said they would be happy to help and provide services and supplies. He contacted Service Experts of Raleigh for the heating and AC piece of Kyla’s new living area. Our Service Experts residential sales consultants went over to learn more about the renovation and were blown away by how intelligent and sweet Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and AC system for his daughter’s new living area, but with the help of Lennox and RE Michel, the team at Service Experts was able to present Kyla’s family an invoice that read:

“We’re more than honored to present you with a full HVAC (heating and air conditioning) system at not cost as long as we can all have a hug.”

The staff at Service Experts of Raleigh were thrilled to help provide such an incredible girl with a much-deserved place of her own that allows her to maneuver her wheelchair safety and efficiently. The work isn’t done yet, though. The Tracy family is fundraising to purchase a wheel-chair friendly automobile to better transport their family. To read more or to contribute to the Tracy’s van, please go to their GoFundMe account.

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