When your air conditioner stops working on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you choose.
1. Read Customer Reviews
Many homeowners kick off their search for an air conditioning repair company on the internet. While you’re there, be sure to browse through ratings from past customers who’ve shared their experiences—the good and the bad. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or associates are valuable when searching for an AC repair company. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may be the best in the business, but it doesn’t matter if they don’t service your city. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Ask if your ZIP Code is included in the company’s service area. If not, determine if they’re willing to come to you for an extra cost. Carefully weigh your local companies before deciding to pay a higher amount for an out-of-area heating and cooling company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inconvenient times. Choosing a company that delivers emergency services is essential if you need prompt, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s website, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s dedication to quality and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company follows industry standards and that their technicians are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to work legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service likely has the experience it needs to handle complicated HVAC breakdowns. Determine how many years the company has been in business. Then, ask a technician whether they have previously encountered the problem you need addressed. This kind of experience is vital to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is vital when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and ready to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you find a company that offers competitive and reasonable prices. Be cautious of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most trustworthy companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work commences.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and give warranties for your satisfaction. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Calgary.