Commonly Available Job Positions at A1 Chesney Service Experts Heating & Air Conditioning in Calgary General Manager The General Manager is responsible for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service location. The General Manager manages the P&L, steers sales, and provides guidance to all staff and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person filling the position also advises the customer of recommended products and services and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also performs installation and service on inside air equipment and accessories, as well, and has the ability to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, grievances, and billing questions with the highest level of consideration and professionalism to solve customer issues with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, abiding by Service Experts radio and pager policies, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person filling the position also interacts with the customer to verify the customer is informed of scheduled appointments, answer queries, and to help resolve problems. The Dispatcher efficiently plans and routes the most ideal technicians in accordance with established company processes.